Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. I have deleted the resources list and now all my bookings have disappeared, when I looked in settings and searched for lost bookings it shows them in a list but they all say 'RESOURCE NOT EXIST' How do I get back to before I stupidly deleted them?
    Thanks. J

  2. I have done that but I still have no calendar on my page when I look whilst logged in it says 'Booking resource does not exist. [ID=1]' although if I log off and look at the site it is still there?

  3. Website: http://tagzhome.com

    I am getting this error using WP Booking Calendar version 9. The calendar is not usable at this time. Please help!

    Current plugin: Booking Calendar (version 9.Business.Small.SingleSite.8.4.1)
    License key: OP161017-2304-53143

    WordPress version 5.3.2
    Current theme: OneTone (version 3.0.6)
    PHP version 7.2.25

    ------------------
    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Booking Calendar.

    First, visit your website (http://tagzhome.com/) and check for any visible issues. Next, visit the page where the error was caught (http://tagzhome.com/wp-admin/) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

    http://tagzhome.com/wp-login.php?action=enter_recovery_mode&rm_token=GheJeCYQzFUYO0M5dOupIM&rm_key=xWQ3MQPlezI1urhO1nMi9b

    To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.3.2
    Current theme: OneTone (version 3.0.6)
    Current plugin: Booking Calendar (version 9.Business.Small.SingleSite.8.4.1)
    PHP version 7.2.25

    Error Details
    =============
    An error of type E_PARSE was caused in line 1590 of the file /home2/tagzhome/domains/tagzhome.com/public_html/wp-content/plugins/booking.bs.8.4.1/inc/gateways/page-gateways.php. Error message: syntax error, unexpected end of file

  4. Hi!
    Is it possible to synch automatically Google Calendar with this plug in?
    Or have I to do it manually?
    Thanks

    • Hello.

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Kind Regards.

  5. Hi there,
    can you please advise on the following, a customer made a booking using the plugin and while the customer said payment was made via Stripe the status on the back end remained as "Unknown" - how is this possible?

    Thanks,

    Yvonne

  6. Thank you for your reply and I will look into this.

    However other payments are going through.
    The customer has sent me a screen shot from their bank account that they did make payment but it did not translate on the booking engine status.

    Any advice is appreciated.

    Yvonne

    • Hello.
      Did you check my suggestion about the [bookingedit] shortcode configuration ?
      Otherwise send the link to your page with booking form, where you are having the issue. Also send screenshots of Booking > Settings General page and Booking > Settings > Payment Stripe page configuration. Please send all this to support @ wpbookingcalendar.com
      Kind Regards.

      • Yes, it all seems to be configured as suggested. I am emailing you now with the details reguested.
        Thank you.

        Yvonne

  7. Is there a way to just block off a couple hours on random days at random times, without self booking an appointment? I just want to be able to make certain time slots unavailable for clients if I have a doctors appt, or need to handle something outside of the office. Is this possible? I know i can book my own appointment and fill the slot that way but then it gets all jumbled up in the Booking Listing area.

    • Hello.
      The only way todo this, it’s to make blank bookings for these timeslots at the Booking > Add booking page.
      Kind Regards.

  8. Hi,

    We are currentyl using a Medium Business license of your plugin. I'd like to ask if there is a way to achieve 2 things:

    1. I'd like to display an alteration of a date inside one of the mails to the customer. Let's say the chosen date + 7 days. Is this possible?

    2. I'd like to display a button inside a the pending email that allows the user to accept their own booking. Pretty much the user can in this way accept to the terms of a booking like this. Is this possible to change the state, or does this require custom page, where I change the database manually?

    Kind regards,

    Bas

    • Hello.

      1) Can you explain in some example ?
      I do not sure that I have correctly understood this.

      2) Unfortunately, it’s does not possible to have a link for changing status of booking for visitors.

      Kind Regards.

      • Hey to elaborate further.

        We use the plugin to book "operation time" for a 3D printer of sorts.
        If the client picks a date, or several dates, we'd like to display the date the client picked. plus the time it takes for the model to print. Which we will simplify to +7 days.

        Kind regards

        • Hello.
          1) Its possible to show the selected dates (in the booking form in real time), in the Booking Calendar Business Medium or higher versions. You can use these shortcodes to show the selected dates (at the Booking > Settings > Form page):

          [check_in_date_hint] - Selected Check In date. Example:11/25/2023
          [check_out_date_hint] - Selected Check Out date. Example:11/27/2023
          [check_out_plus1day_hint] - Selected Check Out date. + 1 day Example:11/28/2023[start_time_hint] - Selected Start Time. Example:10:00
          [end_time_hint] - Selected End Time. Example:12:00[selected_dates_hint] - All selected dates. Example:11/25/2023, 11/26/2023, 11/27/2023
          [selected_timedates_hint] - All selected dates with times. Example:11/25/2023 10:00, 11/26/2023, 11/27/2023 12:00
          [selected_short_dates_hint] - All selected dates in "short" format. Example:11/25/2023 - 11/27/2023
          [selected_short_timedates_hint] - All selected dates with times in "short" format.. Example:11/25/2023 10:00 - 11/27/2023 12:00[days_number_hint] - Number of selected days. Example:3
          [nights_number_hint] - Number of selected nights. Example:2
          

          2) Relative this:

          ...plus the time it takes for the model to print. Which we will simplify to +7 days....

          Unfortunately, its does not possible in actual versions of Booking Calendar.
          Kind Regards.

  9. Hello,
    I've bought the Business small plugin because it was written that the customer could choose the hour of start and hour of end (of a lesson for example). But I don't see this possibility, and I don't even see the possibility to book several hours at the time on the same day - for exemple, 9:00-9:30 + 9:30-10:00 + 10:-10:30.
    If it's not possible, this version has no use for me.
    Thanks for your reply.
    Best regards.
    Aimata

    • Hello.
      It’s possible in the Booking Calendar Business Small version.
      You need to use in the booking form at the Booking > Settings > Form page fields Configuration for the start and end times selection like this:

        <p>Start  time:[select starttime "08:00" "08:30" "09:00" "09:30" "10:00" "10:30" "11:00" "11:30" "12:00" "12:30" "13:00" "13:30" "14:00" "14:30" "15:00" "15:30" "16:00" "16:30" "17:00" "17:30" "18:00" "18:30" "19:00" "19:30" "20:00" "20:30" "21:00"]</p> 
           <p>End time [select endtime "09:00" "09:30" "10:00" "10:30" "11:00" "11:30" "12:00" "12:30" "13:00" "13:30" "14:00" "14:30" "15:00" "15:30" "16:00" "16:30" "17:00" "17:30" "18:00" "18:30" "19:00" "19:30" "20:00" "20:30" "21:00"]</p>  

      Kind Regards.

  10. Is it possible to set the booking up where a customer can not book within a certain time from when they book? For example, If they go to book their appointment at 1024 for a 1030 appointment on the same day will only give a 6 minute notice of booking. Can it be set to where they cant book within say 30 minutes of the time they are booking?

    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.
      Kind Regards.

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