Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. 164/5000
    Goodnight

    I need your help so please indicate how I can do so that only registered users can make reservations.

    Thank you

  2. Hello,
    I will like update to the new update. But I did changes in css file of one calendar. If i update to the new version i lose this changes?

    Thank you

    • Hello.
      Yes, you will be need to make that changes again.
      During update process all files are replacing to new files.
      Kind Regards.

  3. HI
    I was wondering if there is a way to link the booking calendar to XERO accounting package? So they will be able to talk to each other.

    • Hello.
      Unfortunately Booking Calendar does not have integration with “ XERO accounting ”. Sorry.
      Kind Regards.

  4. For some reason the calendar is active...but anyone other than admins cannot place a booking...any pointers?

    • Hello.
      Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Otherwise Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.
      Please check more useful info at the FAQ here https://wpbookingcalendar.com/faq/

      Please watch more useful video guides here https://wpbookingcalendar.com/help/

      Kind Regards.

  5. I'm currently using MultiUser SingleSite 8.7.6. All functions that I've tested so far appear to be working with the exception of the Search Availability form. I've simply created a page and embedded the shortcode on the page to search for availability: [bookingsearch searchresultstitle='{searchresults} Result(s) Found' noresultstitle='Nothing Found']
    I keep getting "Nothing Found" from my search results.

    I've followed the the information via these pages to ensure I have everything configured properly:
    https://wpbookingcalendar.com/faq/no-search-results/
    https://wpbookingcalendar.com/faq/booking-resource/
    https://wpbookingcalendar.com/faq/capacity-concept/#search-and-capacity

    Is there anything that you could additional recommend to determine why I keep getting "Nothing Found" for my search results? I've been working on this for days, and still can't get it to work. Greatly appreciate your help. Thanks.

  6. Hello,

    I m making an bed and breakfast website with a booking system.
    Now I have a simple version of wpbooking calendar but I would like to know how to add resources (Listing) into the calendar.

  7. Hello, whenever I try to download a bookings data CSV, a tab opens up in my browser and says: Wrong Path. Error during exporting CSV file!

    Thanks for your help!

  8. i have requested support a few weeks ago and not reciieved any answer,,, our calendar is not send the booking requests to our email, i have changed the email to another and it works fine, but it will not work with any emails with our own domain name. i used to work but stopped in november, please help, what is the problem here.

  9. Hi

    I'm using Version 9. Business.Small.SingleSite 8.5.1. Purchased just over a year ago so its out of the support period (and is also not the most recent version) but posting in case you can provide some suggestions (and also to give feedback).

    I have encountered 3 issues and have work-arounds for two of them but not yet the third.

    Unresolved issue - pressing the 'submit' button is not leading to any action. It was previously working OK with test data (Stripe and Paypal) some months ago but not now with live data. I wondered whether there was a misconfiguration with one of the payment gateways and have restricted payments to 'cash' but still nothing happens. Any suggestion what I should try next? The page is presently live at https://diversitywise.com.au/parent-booking/

    Work around 1: I was finding the 'email' field pre-populated with what I guessed might be binary (eg "admin@&#10"). Eventually solved by renaming 'email' variable to something else (eg 'client_email') - possibly conflict with reserved word?

    Work around 2: At one point in testing the calendar stopped displaying due to Java errors (the rest of the form remained visible). I concluded that the only change I had made was the number of test bookings on a particular day. I deleted some of these bookings and sure enough, the situation resolved itself. I have attached the java error messaging below. My calendar has only one resource which can be booked in one-hour slots between 9AM and 5PM. I had I think 4 consecutive slots booked when the error emerged.

    Cheers

    Simon

    Uncaught TypeError: Assignment to constant variable.
    at isDayFullByTime (autoptimize_fa70c5db2cdd33163d1a9affbcd47b83.js?x57368:1360)
    at HTMLDivElement.applyCSStoDays (autoptimize_fa70c5db2cdd33163d1a9affbcd47b83.js?x57368:1123)
    at Datepick._generateHTML (autoptimize_fa70c5db2cdd33163d1a9affbcd47b83.js?x57368:1028)
    at Datepick._updateDatepick (autoptimize_fa70c5db2cdd33163d1a9affbcd47b83.js?x57368:888)
    at Datepick._inlineDatepick (autoptimize_fa70c5db2cdd33163d1a9affbcd47b83.js?x57368:827)
    at Datepick._attachDatepick (autoptimize_fa70c5db2cdd33163d1a9affbcd47b83.js?x57368:815)
    at HTMLDivElement. (autoptimize_fa70c5db2cdd33163d1a9affbcd47b83.js?x57368:1076)
    at Function.each (c7035.js?x57368:2)
    at a.fn.init.each (c7035.js?x57368:2)
    at a.fn.init.$.fn.datepick (autoptimize_fa70c5db2cdd33163d1a9affbcd47b83.js?x57368:1076)
    VM220:137 DomDistiller debug level: 0
    8df94.js?x57368:3 Uncaught TypeError: Failed to execute 'addEventListener' on 'EventTarget': The callback provided as parameter 2 is not an object.
    at HTMLDocument. (8df94.js?x57368:3)
    DevTools failed to parse SourceMap: chrome-extension://hdokiejnpimakedhajhdlcegeplioahd/sourcemaps/onloadwff.js.map

    • Additional comment - the text pre-populating the email field that I thought might be binary is being parsed differently on your blog form - it looks like it is being translated back to my email address ....... so presumably HTML related rather than binary

      • Hello.
        Can you send your order number and link to the page with booking form, so we can check it. Please send all this to support @ wpbookingcalendar.com
        Thank you.

  10. Clients can book the same time slot over different dates. When I export to Google calendar a booking is entered by the first date and the last date within the booking. So below 5th - 21st May, Not seeing the un booked dates between

    5th May 2020 14:00 - 8th May 2020 17:00
    ?
    11th May 2020 14:00 -15th May 2020 17:00
    ?
    18th May 2020 14:00 - 21st May 2020 17:00

    I know I can use the CSV or ical which picks this up, I was hoping there was something I could do to have the Add to google Calendar work for this type of booking. Thank you

    • Hello.
      Unfortunately it’s does not possible to export to google calendars the timeslots for the different dates. Such times will be defined as check in/out times for the different multiple days during export process.
      Kind Regards.

Leave a Reply

Your email address will not be published. Required fields are marked *