Pre-Sales Questions
It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.
Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.
If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).
Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.
If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).
You can request new update of Booking Calendar on this page.
If my subscription for updates has expired or is canceled, will the plugin continue to work?
Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.
While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.
To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.
Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.
Optional Subscription for Updates:
1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.
2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.
However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).
You can request the latest update of the Booking Calendar on this page.
Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.
Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.
Editions:
Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:
Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.
Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.
Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.
You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.
Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.
Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.
Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.
If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.
Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.
We can help with specific questions related to configuration or troubleshooting.
When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.
We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.
Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.
Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.
What support do we NOT provide:
- We do not provide full configuration on the customer's website.
- We do not provide any customization of source code.
- We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
- We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
- We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
- If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
- We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.
Please be sure to check the terms and conditions for the plugin usage and the support we provide.
We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.
You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).
Updated 2025-02-09
So I am trying to get the captcha to work on the support page. it said seventeen - 1 = and i put 16 and it won't go through. I really need help and this is more than frustrating that I can't even refresh the captcha so maybe another one would work. If you don't mind emailing me so that we can get around this issue.
Hi Justin,
Please send the email with a details about the issue you're running into, along with any screenshots.
You can send everything directly to support @ wpbookingcalendar.com
Kind Regards.
HI guys, I dont know where to post this.
I have a booking on a particular day, and then this day is shown as red {Booked} on the calendar, while it should show amber partialy booked. How to fix it?
Hello.
Please please send the exact link to your page with the booking form, where you are having the issue. Also please send the screenshot of the issue, if possible.
You can send all this info to support @ wpbookingcalendar.com
Kind Regards.
Hello I didn't know where to post this, but I was told to reach out to you in regard to payment processing. I was wondering about the reroute to another router or misdiagnoses to correct routing information. is it possible to help me view the options for missing payments. thanks.
Hello.
The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal, Authorize.Net, Redsys, iDEAL Buckaroo and iPay88 payment gateways integration (also plugin support showing text info for payment by cash and bank transfer - its only show text info but does not connect to any bank system), other payment systems are not supporting yet. You can configure and activate it at the WP Booking Calendar > Settings > Payment Setup.
Find more information at this page: https://wpbookingcalendar.com/faq/#payment-pricing-setup
In case if you need to implement your own custom integration to another payment system, then check this: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/
Kind Regards.
Subject: Bug report: "resources do not match" error with aggregate resources
Message:
Dear Booking Calendar Support Team,
I encountered a bug in Booking Calendar Pro (v11.8.1) regarding aggregate (parent-child) resources. When submitting a booking form, the system throws a "resources do not match" validation error.
Technical Root Cause:
There is a mismatch between the generated classic_booking_context_token and the AJAX payload sent by the frontend:
The server-side token validation expects an array containing both the parent and child resource IDs (e.g., [1, 2, 3]).
During submission, the frontend JavaScript sends only the selected child resources in the aggregate_resource_id_arr parameter (e.g., 3,2), omitting the parent ID.
Because the submitted array does not match the token's expected context, the request is rejected.
Current Workaround:
We temporarily bypassed this issue by hooking into wp_ajax_WPBC_AJX_BOOKING__CREATE (priority 1) to manually inject the parent resource_id into the aggregate_resource_id_arr within the $_POST and $_REQUEST globals before your core validation processes it. This satisfies the token check and allows the booking to complete successfully.
Please investigate the frontend payload generation or the token validation logic and implement a permanent fix in an upcoming release.
Best regards,
Zsolt Szabo
Hello,
Thank you for the detailed report and for identifying the difference between the signed Booking Form context and the frontend aggregate Resource payload.
We have confirmed the issue in version 11.8.1. It can affect any booking form using a non-empty aggregate parameter, including both parent-child and independent Booking Resources.
The permanent fix has been implemented and is planned for version 11.8.2 (it will come during few days). Aggregate Resources are now normalized consistently as the additional Resource set, while the primary Resource is validated separately. This accepts both established representations and different ordering, while continuing to reject missing, added, or changed Resources.
The fix preserves the security hardening introduced in version 11.8 and remains compatible with valid version-2 contexts generated before this correction.
After updating to 11.8.2, you can remove the temporary hook that modifies $_POST and $_REQUEST. We would appreciate it if you could retest the affected booking form and let us know whether the issue is fully resolved in your configuration.
Thank you again for your careful investigation and clear reproduction details.
Best regards.
hello,
You've been required to update the 18-month rolling calendar for two years now. What's the status of that update?
sincerely thank you
Hello.
It is already available in the plugin.
Change “number of months to scroll” to “18 months” on the WP Booking Calendar > Settings General page in “Calendar” section.
When I click "Send"
I keep getting af message saying "The booking form context has expired, Please reload the page and try again"
I have tried to make a new form and publish it but same thing happens again.
Hello.
Could you please send the exact link to your page with the booking form, where you are having the issue?
Thank you.
https://gadegaard.info/bookning_festlokale/
Hello.
Could you please clarify which shortcode is currently being used on that page? It appears that two different shortcodes are present for the same booking resource.
Please note that only one shortcode per specific booking form can be used on a single visible page.
Could you please investigate about the shortcodes in that page, and send such shortcode(s) to me ?
Kind regards,
I only see this when I edit my page
[booking resource_id=1 form_type='festlokale_booking']
Hello,
We checked your booking page and found that Booking Resource ID 1 is displayed twice:
1. In the main booking form.
2. In a Booking Calendar widget inside the Avada Sliding Bar.
The second calendar overwrites the booking form’s security context, causing this message when submitting:
The booking form context has expired. Please reload the page and try again.
Please open WordPress Administration > Appearance > Widgets, or the Avada Sliding Bar settings, and remove or disable the Booking Calendar widget (bookingwidget-2).
Alternatively, configure the widget so that it does not appear on this booking page.
Only one calendar using Resource ID 1 should be present on the page.
After making the change, please clear all WordPress, server/CDN and browser caches, then test the booking form again in a private browser window.
Kind regards.
Correct! I found it and it is working now.
It must have been added automatically during the upgrade to the new version, because I have been on vacation and not changed anything for months.
But SUPER support - Really awesome!
Thank your very much!
You are welcome.
When you have a moment, we would greatly appreciate it if you could leave us a review.
Your feedback is invaluable to us and will greatly aid in enhancing our services. Here is the link to submit your review: https://wordpress.org/support/plugin/booking/reviews/#new-post
Thank you so much for sharing your experience 🙂
——
Kind Regards.
Hello,
I previously purchased the Booking Calendar Business Medium version for my website (a baby spa). Recently I received a notice that I needed to update (from version 10.14.6 to 11.4 or higher), because of a conflict with the free Booking Calendar plugin, which had been updated to 11.8.4.
After trying to update, I now see that my active plugin is called 'Booking Calendar Pro - Free' with 'Version type: Free' — it looks like my paid license is no longer active, even though I did purchase it.
Could you please check whether my Business Medium license is still valid (based on my website URL http://www.margotsbabyspa.nl), and help me install the correct, updated paid version again?
Thank you in advance!
Hello.
You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
Kind Regards.
I just want to post a simple calendar with no booking form as resource outside of the primary booking form.
I have been fighting with online help sources and alleged simple codes and scavenging your site and every piece of information I get is wrong or missing something. This is disappointing. I upgraded one tier buy specifically to have more calendar resources to allow me to do this. Which appears to have been a wasted fifty bucks.
How hard can it be to have a simple short code to display a calendar alone with editable dates and NO form?
Gack!
Hello,
I’m sorry this was difficult to find and caused unnecessary frustration.
You can display an availability calendar without a booking form by using this shortcode:
Replace 2 with the ID of the Booking Resource you want to display. You can also change nummonths to show more months, for example:
You can insert it without writing the shortcode manually:
1. Edit the required page.
2. Open the Booking Calendar insertion/configuration popup.
3. Select the Availability Calendar section.
4. Choose the required Booking Resource and number of months.
5. Insert the shortcode and update the page.
The calendar reflects the availability and bookings of the selected resource, while dates remain managed from the Booking Calendar administration pages. It does not display a frontend booking form.
The complete shortcode documentation is available here: https://wpbookingcalendar.com/faq/shortcode-availability-calendar/
Kind regards.
Bonjour,
J'aimerais publier un calendrier avec légende et un formulaire sur une page. OK, Ça marche avec un formulaire nommé 'standard.' Il s'applique à mon calendrier de base.
Puis j'aimerai sur une autre page publier un calendrier seul SANS légende ni formulaire. J'ai donc créé un nouveau formulaire pour définir un calendrier sans légende ni formulaire que j'associe à une ressource. Puis je publie avec ce code court : [bookingcalendar type=7].
Le problème c'est que quand j'enregistre ce nouveau formulaire la légende disparait de l'ensemble de mes calendriers. Pouvez-vous m'aider ? Par avance merci.
Alice
Hello Alice,
The legend setting is global, not specific to an individual form or booking resource. Therefore, disabling the legend while editing one form removes it from every calendar.
The shortcode:
already displays only the availability calendar. It does not load a booking form, so you do not need to create or assign a separate empty form to resource 7.
To configure the two pages:
1. Open WP Booking Calendar > Settings > Calendar > Calendar Legend and disable “Show legend below calendar”.
2. Edit your standard booking form and add the Calendar Legend element only to that form. In Advanced Mode, you can place this after the calendar:
3. Keep your existing booking form shortcode on the first page.
4. Use the following shortcode on the second page:
The first page will then display the form, calendar and explicitly added legend, while the second page will display only the calendar.
More information about the availability-only shortcode is available here: Availability Calendar shortcode https://wpbookingcalendar.com/faq/shortcode-availability-calendar/
Kind Regards.
Super, merci.
Une autre question, est-ce qu'il est possible de colorer les cases non disponibles en diagonale quand on applique les disponibilités par la fonction BLOCK DATES pour avoir le premier et dernier jour en demi -jounée, pour par exemple des disponibilités qui se libèrent à 12h ?
Merci
Hello.
On the WP Booking Calendar > Availability > Block Days page possible to set as unavailable only FULL dates.
In your case it is better to create the "blank booking" on the WP Booking Calendar > Add Booking page that will mark these dates as unavailable and there will be first and last date as change over dates (triangles), if you enabled the change over dates functionality.
Kind Regards.
OK, super merci.
Et dernière question. Est-il possible d'avoir un style ou modèle de calendrier (par exemple : standard) sur une page et un style différent sur une autre page (par exemple : acier premium) ?
Par avance merci
Hello.
Unfortunately, it is not possible in the actual Booking Calendar version to configure it from the settings. Sorry.
Kind Regards.
Hello
How do I change the selection of the number of days for a resource?
Example:
- Standard calendar = selection of 1 night or more
- Weekend package = selection of a minimum and maximum of 2 nights
Thank you
Hello.
Please check more about this configuration here: https://wpbookingcalendar.com/faq/advanced-javascript-for-the-booking-shortcodes/
Kind Regards.
Thanks
Have a good day
under "schedule & rules" it says: Working Time restricts only time-based bookings, such as rangetime, start/end time, or start/duration time fields.
I wanted to setup a booking form with starting time and a duration - I tried the blocks "service duration" and "duration time". They look similar when you place them (don't see the difference to be honest) and both options don't seem to care, what starting time you choose and what is working time I put in under "schedule & rules".
I have one service that is 8 hours long and my working time is set from 9 am to 6pm.
My expectation for a form with starting time and duration would be, that I cannot book that service for 4pm, because the 8 hours of duration would end way over 6pm. So... what am I doing wrong resp. what do I have to do, that nobody could book that service later than 10am?
Hello.
The most easy way to configure this, it is start Setup Wizard in new update 11.9 of Booking Calendar - https://wordpress.org/plugins/booking/
We just released it today. On the step “customer journey” please be sure to select “start time and duration” option.
Kind Regards.
Sorry, my bad. I already have existing booking forms and I rather would like to adjust them instead of making them completely new. So why would neither of the two options taking the duration in account for allowing a booking? I mean, if that doesn't happen, I doubt the wizard will have any influence of this, right?
Hello,
You are correct. The Setup Wizard only creates a compatible form and settings; it does not change or repair an existing booking form. You do not need to recreate your form.
With Working Time set to 09:00–18:00, an eight-hour booking should only be accepted when it starts at 09:00 or 10:00. A 16:00 start would end at 24:00 and should be rejected. The complete booking interval must fit inside one configured Working Time interval; it must not extend past closing time or cross a gap in a split schedule.
For an existing standard booking form, please use one Start Time field together with one Duration Time field. In Advanced Mode, their reserved names and stored values should look like this:
The important details are:
- The field names must be exactly starttime and durationtime.
- The duration’s stored value must be 08:00, not 8, 8 hours, or another format.
- Do not place both Service Duration and Duration Time fields in the same form.
- “Duration Time” is the normal field for a standard start-time-plus-duration form.
- “Service Duration” is primarily intended for the Service/Appointment workflow. Internally, Working Time can only validate it when the form produces a recognized start and duration pair.
Please also check the following:
1. Ensure both Booking Calendar and Booking Calendar Pro are updated to the matching 11.9 version.
2. Open the existing form and verify the generated field names in Advanced Mode.
3. Confirm that the page is actually using this form—not another custom form assigned to the resource.
4. Check that its shortcode uses the intended resource_id.
5. Under WP Booking Calendar → Availability → Schedule & Rules, confirm that Working Time is enabled for that particular resource. The resource must either inherit the default 09:00–18:00 schedule or have that schedule configured directly.
6. Clear page, optimization, and CDN caches after saving the form.
As an immediate workaround for this fixed eight-hour service, you can restrict the Start Time field to only:
However, that should not be necessary as the only protection. The server should also reject a booking whose calculated end time is outside Working Time.
If the form still successfully saves a booking such as 16:00 + 08:00 after the configuration above has been confirmed, this is not expected behaviour and should be treated as an issue rather than a Setup Wizard configuration problem. In that case, please send us:
- The booking page URL.
- The booking resource ID.
- The complete Start Time and Duration Time field configuration.
- A screenshot of that resource’s Working Time settings.
- Confirmation of the exact Booking Calendar and Booking Calendar Pro versions.
We can then reproduce the same configuration and investigate it further. The supported reserved time-field formats are also documented in the form fields guide.
Kind Regards.
Sorry, I left out the infos you guys wanted:
- The booking page URL: https://michellebruegger.ch/angebot/termine/
- The booking resource ID: [booking resource_id=1 form_type='standard']
- The complete Start Time and Duration Time field configuration -> screenshot in gallery
- A screenshot of that resource’s Working Time settings -> screenshot in galelry
- Confirmation of the exact Booking Calendar and Booking Calendar Pro versions: 11.9 in wordpress WordPress 7.1.3
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PS: is this a bug? I used a "Single Line Text" field, but after saving the form, the placeholder seems to be jumping back to the +49 in the preview-part (whilst +41 xx xxx xx xx remains in the placeholder-field). I checked "Smart phone validation" which states "Validate phone number fields according to the user’s selected country format (e.g., +1 000 000 0000).", but I don't seem to find where I can set it to Switzerland, my wordpress is installed as DE-DE (for several reasons), not DE-CH
Hello.
1) Regarding the phone placeholder: this is caused by Smart Phone Validation. It recognizes fields by names such as phone, telephone, or mobile, even when created as a Single Line Text field. It then replaces the configured placeholder with a format selected from the visitor’s browser locale. A de-DE browser locale therefore produces +49; the WordPress site language does not determine it. Smart Phone Validation description
To preserve your custom +41 xx xxx xx xx placeholder:
1. Open WP Booking Calendar → Settings → Booking Form → Form Options.
2. Disable Smart Phone Validation.
3. Keep your manually configured Swiss placeholder.
4. Save the settings and clear the page/cache again.
If Smart Phone Validation remains enabled, entering a number beginning with +41 should switch the mask to the Swiss format, but there is currently no setting for permanently selecting Switzerland as its default country.
The Terms and Conditions and Send-button differences are separate presentation issues: the public form inherits CSS from the active WordPress theme, whereas the Form Builder preview does not reproduce every theme style. These do not cause the Working Time validation problem.
2) Regarding working time we will make investigation about that.
Kind regards.
Thank you so much for the support and the insights! For a test I set Zurich as location in DevTool to try it out and then it showed me +41 (CHE) when i chose Zurich/Switzerland. No clue, why my browser thought, I am in Germany and showed me +49 before :).
Thanks for looking into the working time-issue, appreciate it.
I guess you look into the visible unpleasing issue with the terms-fieldname too (I am aware this does not cause any issues for bookings, but that looks awful)
Hello.
that issue related to the CSS conflict with your CSS style in the: https://michellebruegger.ch/wp-content/themes/azr_2017/style.css
Please find this code:
and replace it to this code:
Please do not forget to clear the browser cache before testing these changes.
Kind Regards.
Yeah no, I don't want to change that sitewide. Tried to fix it within custom css (so the label of the checkbox wouldn't sit 10px above and within the checkbox), but I gave up. Neither ChatGPT nor Claude could fix it, so I simply put in a blank stroke in the "checkbox text"-field.
That solved the optical problem (not ideal for people using screenreader, I know).
So I used the wizard - I can still book a shoot with duration 8 hours starting at 5pm while working time is set 09am-6pm. Meaning: it should NOT be bookable, when it ends way after 6pm.
This is the link to my booking form I made with the wizard and then added additional text fields: https://michellebruegger.ch/angebot/termine/
Not sure, if these "bugs" came with the update, but:
It doesn't display the placeholder I entered for the phone number (my business is in Switzerland, not Germany so I don't want a +49-placeholder in it).
I also noticed, that the "Terms & Conditions"-area looks whacky (text goes over the checkbox).
And last not least: the "send"-button looks different in the builder. I've uploaded 2 printscreens: https://postimg.cc/gallery/y3BP3KZ
Hello,
Thank you for the details. It is possible that the published page is displaying a different custom form from the one you edited in the Wizard. This would also explain the incorrect duration validation, phone placeholder, Terms checkbox, and button style.
Please check:
1. Edit the booking page and confirm which Booking Form and resource are selected in the Booking Calendar block or shortcode.
2. Check the default form assigned to that resource under WP Booking Calendar > Resources.
3. Confirm that the displayed form contains the reserved starttime and durationtime fields.
4. Clear all page, optimization, server, and CDN caches.
The published page must use the same form and resource for which you configured Working Time. With 09:00 - 18:00 Working Time and an eight-hour duration, only 09:00 and 10:00 should be valid start times.
If the correct form is definitely being displayed and 17:00 + 8 hours can still be submitted successfully, please let us know—the remaining behaviour would then indicate a validation issue rather than a form-selection problem.
1. Edit the booking page and confirm which Booking Form and resource are selected in the Booking Calendar block or shortcode.
In https://michellebruegger.ch/angebot/termine/ is the shortcode
[booking resource_id=1 form_type='standard']
2. Check the default form assigned to that resource under WP Booking Calendar > Resources.
I have the free version, only one booking resource. shortcode listed there is "[booking resource_id=1]"
3. Confirm that the displayed form contains the reserved starttime and durationtime fields.
yes, the name unter "Basic" is "starttime" resp. "durationtime" and cannot be changed.
4. Clear all page, optimization, server, and CDN caches.
I'm at a loss here, sorry. Regular user, no techie. I flushed the cache with a plugin in WordPress, no optimization plugins active. How I could delete cache on server or cdn I don't no
5. Working time
"Restrict time-based bookings to working time" is active and "Inherit default working time" is selected
Hi! We use Booking Calendar Business Large with Redsys. Payments are successfully authorized by Redsys, but when the customer does not click “Continue” after payment, Booking Calendar keeps the payment status as “Unknown” and later auto-cancels the booking.
In our Redsys terminal settings, “Online notification” is set to “HTTP and merchant email”, but the “Notification URL” field is empty.
Does Booking Calendar provide a server-to-server Redsys notification URL / webhook endpoint that we should configure in the Redsys “Notification URL” field (Ds_Merchant_MerchantURL), so that Booking Calendar receives the payment confirmation even if the customer does not return to the website?
Hello.
Unfortunately, the plugin does not provide a server-to-server Redsys notification URL / webhook endpoint. sorry. The customer require to click on "Continue button" for correctly process with auto update payments and status of the booking.
It's will be improved in the future updates of Booking Calendar.
Kind Regards.