Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. 1) Is it possible to have the plugin count the number of people that are booked per day. We would like a max number of 30 people booked per day. Is that possible?

    2) Is it possible to book and test without processing payments?

    Thank you for your help!

    • Hello.
      1) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
      You can test it in the live demo here https://bl.wpbookingcalendar.com/
      Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/
      At this version possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But its possible to make booking only for FULL date, not a time slots (time slots in this version only saved as data into database, but do not apply to availability logic).
      Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

      2) You can disable showing payment forms after booking process at the Booking > Settings > Payment page.

      Kind Regards.

      • 1) So just to be absolutely sure... With the Business Large Version, I would be able to limit the number of people/visitors that can book per day, eg: 30 people per day?

        2) How much is it to upgrade? I have the Business Medium.

        3) Regarding test without paying, I want to be able to go through the entire booking process but not send payment to Paypal. I want to make sure that everything is working as it should. Is that possible? Can we use Paypal sandbox test site with the plugin?

        Thanks!

        • Hello.
          1) Its possible only for the full days.
          If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
          You can test it in the live demo here https://bl.wpbookingcalendar.com/
          Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/
          At this version possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But its possible to make booking only for FULL date, not a time slots (time slots in this version only saved as data into database, but do not apply to availability logic).
          Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

          2) Its costs 120 USD

          3) Yes you can activate the sandbox payment. And you can deactivate to show the payment form after the booking process at the Booking > Settings > Payment page. You can test all this with your exist Booking Calendar Business Medium version.
          Kind Regards.

  2. Hi,
    I am looking at using booking calendar. Just curious as to if text message notifications are sent out to confirm and remind clients of appointments. Thanks for the help!

    • Hello.
      1) The Booking Calendar do not have the SMS notifications functionality in the core of the plugin.
      But you can check this plugin "Booking Calendar - Clockwork SMS" : http://wordpress.org/plugins/booking-sms/
      which is work together with Booking Calendar and declare that have this functionality.
      Please note, its does not our plugin and we do not support this plugin.

      2) Email reminders feature are still under development process, and will be available during this summer as new separate plugin.
      Kind Regards.

  3. Hi there,

    I'm testing out the free version before committing to a purchase of an upgraded version. But I've run into a problem - I can only get the Form to display below the calendar. Even if I change the display setting on "Form" to be "right side," it only displays the form beneath the calendar.

    Is this a bug, or can I fix it to display to the right?

    • Hello.

      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      Kind Regards.

  4. I use this piece of code to change the color of the field labels
    .booking_form .control_label {
    color: #FFF;
    }

    However the code doesn't work. I found some other codes but they change all textcolors. and that is not what i want.

    Thanks
    Sander

    • Hello.
      Pease try to use this CSS:

      .booking_form .control_label {
      color: #FFF !important;
      }

      Please do not forget to clear browser cache before testing these changes.

      Otherwise send the link to your page with booking form, where you are having the issue.
      Kind Regards.

          • Hi This work however all the text is in white now including the form field tekst..
            I have it still in the code so you can see how it looks..
            This is in the client.css file at the moment

            /* Change Color of the Field Labels ***********************************************/
            .booking_form .control_label {
            color: #FFF !important;
            }
            .booking_form span,
            .booking_form p {
            color: #FFF;
            }

            If i remove the first part it stays in the grey color..
            thanks

            • Hello.
              Please replace all your previos fix code to this:

              .booking_form span, 
              .booking_form p {
                  color: #FFF;
              }
              .booking_form .form-group .controls select,
              .booking_form select,      
              .booking_form textarea,
              .booking_form input[type="text"]{
                 color: #000;
              }
              

              Kind Regards.

              • Thanks it's working. I needed to change some colors in the calendar their this was also white.. But i managed to figure this our.

  5. Create a default duration based an a selection.

    Based on a select option I want to set a specific duration (hidden in the form). I don't want to use bloks or start/end time . their this isn't 100% customer friendly.

    Select Drinks will be duration 1:00
    Select Lunch will be duration 1:30
    Select High Tea will be duration 2:00

    Is this possible.

    Thanks
    Sander

    • Hello.

      You can use these shortcodes:

           <p>Start time:[select starttime "08:00" "08:30" "09:00" "09:30" "10:00" "10:30" "11:00" "11:30" "12:00" "12:30" "13:00" "13:30" "14:00" "14:30" "15:00" "15:30" "16:00" "16:30" "17:00" "17:30" "18:00" "18:30" "19:00" "19:30" "20:00" "20:30" "21:00"]</p>
           <p>Select  meal[select durationtime "Select Drinks@@01:00" "Select Lunch@@01:30" "Select High Tea@@02:00"]</p>
      

      Visitor will see the selection of start time and meal options like this:

      Select Drinks
      Select Lunch
      Select High Tea
      

      But in the emails and in the Booking Listing page will be listed time (values only, and not the labels). Labels does not possible to show there.
      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
      Kind Regards.

  6. Hi - we are experience a new issue we've never seen before: when we attempt to enter a single booking, it doesn't save any of the parameters (customer info, time of booking, etc. ). Instead, it books the entire day, with all blank parameters. Any idea what is causing this?

  7. Hi
    I work with the wordpress theme twenty seventeen and added the Booking Calender. When scrolling, the day numbers are shown on top of the menu. All the rest (lines of the table etc. are vanishing behind the menu when scrolling.

    Can this be prevented by addional css or is this a bug?

    Thanks for your help
    Petra

    • Hello.
      Send the link to your page with booking form, where you are having the issue.
      Thank you.

          • Hello.
            You can send it to support @ wpbookingcalendar.com

            But it’s will not help to recheck abut the reason of issue.

            Probably, its because of conflict with some other plugin or actual theme.
            Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
            If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
            We just need to find the reason of this issue.

            Kind Regards.

  8. Hi
    I wish to use the booking calendar for setting up hour long appointments. I can see that I can add that select into the form when displaying the calendar in the front end. But is it possible to display the calendar as [bookingtimeline] and have the user able to click on the hour there?
    So something like the user clicks on the 9 - 10am slot on the calendar view and this is then used to populate the field in the form?
    I can't see how to do it in the free version. Is it something available in one of the paid versions?

    • Hello.
      Unfortunately it’s does not possible todo with Timeline. Sorry.

      The ability to book for the specific times possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1).
      In lower versions of Booking Calendar (including free version), possible to make bookings for specific times only for specific restricted time-slots.
      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/
      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.
      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/
      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

  9. 1) Is there a way to get users to pay ONLY the deposit, not the total amount?

    2) I have a bunch of checkboxes and they are not required, but I want users to at least check one before submitting the form? Is it possible to do that?

    Thanks!

    • Hello.
      1) You can activate and configure the Deposit at the Booking > Resources > Cost and rates page.
      Be sure that at the Booking > Settings > Payment page this option "Show deposit and total booking cost together" was unchecked.

      2) Unfortunately, its does not possible. Sorry.

  10. It would be nice if we could add images in our comment as sometimes images illustrates better what we are trying to explain. Is it possible to add that option?

    • Hello.
      No, its does not possible here in the forum.
      You can send your questions to support @ wpbookingcalendar.com with your images.
      Kind Regards.

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