Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi,

    I really like the plug-in. It is a great addition to my website.
    I have the paid version (small-business) and I have a question.

    I have two different calenders, and I would like to have different dates/timeslots presented as 'unavailable'. However, I can't seem to figure out how to changes this for both calanders seperately.
    e.g. I would like to have one weekeind unavailable on calender A, but still available on calender B.

    Could you please help me?

    Thank you in advance,

    Pien

  2. Hello,
    Version: Small Business.
    I have set date format "l j.n.Y". The localized format is displayed correctly in the administration.
    Example: Pondělí 18.5.2020 (czech language)

    1) I am sending an email to the customer with shortcode [dates]. Here the format is always in English.
    Example: Monday 18.5.2020
    Can I also put a localized date format in an email?

    2) I have a recurring time range enabled and possibility to choose more days.
    In the e-mail notification, the data is displayed and the time ranges are displayed incorrectly.
    Example: Thursday 21.5.2020 16:00, Thursday 21.5.2020 19:00, Thursday 28.5.2020 16:00, Thursday 28.5.2020 19:00
    Should be: Thursday 21.5.2020 16:00 - Thursday 21.5.2020 19:00, Thursday 28.5.2020 16:00 - Thursday 28.5.2020 19:00
    It's right in the administration. Only in the wrong email.

    Thanks for your time and great plugin.

    • Hello.
      1) You need to be sure that during approving or canceling the booking from the admin panel, your booking admin panel was set to the specific Language, if you are using some translation plugin (like WPML), and only after this click on approve or send button to send email in specific language.
      If you just switching langue in WordPress > Settings General page, so then at the booking Listing page you need to click on "globe" icon to switch language and then approve or decline some booking.
      2) What shortcode do you use for these ?
      I have just retested similar configuration, by using [dates] shortcode in the emails, and in the emails about the new bookings, I have these:

      Tuesday 16.6.2020 8:30 AM - Tuesday 16.6.2020 9:00 AM, Thursday 18.6.2020 8:30 AM - Thursday 18.6.2020 9:00 AM 

      P.S. Please be sure to use latest update 8.7.6 of Booking Calendar.
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      Kind Regards.

      • I do not use any translation plugin or language switching.
        Now I find out when I enable in stettings booking calendar function "Use localized time format" so the names of the days in the email are translated. But the short code [dates] has + 1h.

        edit: I have version 8.7.6.

        Sorry, I didn't reply to a previous post. Delete it. Thanks

        • Hello.
          Yes, this is is issue inside of the WP dates function, because o "Daylight saving time". Its exist at some servers at with specific time-zones.
          That's why we was adding this option to the plugin.
          Unfortunately, its means that you need to use the dates in different format, like 2020/05/19
          Kind Regards.

  3. Buongiorno, sto utilizzando la versione Small Business su un sito per noleggio auto, e ci sono alcune settaggi che non so come fare.
    1.- cancellazione automatica impostato su 15 min. sembra che funziona poche volte dopo di che le prenotazioni non pagati non vengono cancellati.
    2.- giorno di domenica officio chiuso quindi nessuno non deve ritirare e consegnare auto in questo giorno. Quindi inizio del noleggio non deve essere di domenica e fine del noleggio non deve essere di domenica.
    3.- prenotazione di un veicolo per 1 giorno deve essere calcolato per un massimo di 24 ore. Quindi dalle ore 9:00 di lunedi fino alle ore 9:00 di martedì deve essere colcolato come un giorno solo. Dalle 9:00 di lunedi alle 9:00 di mercoledi di 2 giorni e cosi via.
    4.- Ogni prenotazione deve avere orario di inizio (ritiro del auto) e orario di fine noleggio (ora di riconsegna) . Per prossimi prenotazioni devono essere rispettati questi orari. Cioè auto disponibile su calendario dopo 1 ora di fine noleggio precedente.

    • Hello.
      Please note, currently communications or support possible only in English language.
      1) Auto cancellation is start working only at the time, when some visitor open your website.
      If nobody will visitor your website, so then no auto cancel will appear.
      Its known as WordPress pseudo-cron system. In your case, if you want to have it fully automatic, so then you need to define the cron at your server. Please check more here https://wpbookingcalendar.com/faq/cron-script/

      2) You can define only specific weekdays as available at the Booking > Settings General page in Availability section. You can define Sunday as unavailable day.
      In case if you want to have the Sunday as available but do not allow to start or end booking at this day, so the its possible in the Booking Calendar Business Medium or higher versions to define at what day possible to start selection and how many days possible to select (so you can exclude sunday in this case). Please check more here https://wpbookingcalendar.com/overview/#advanced-days-selection

      3) System count days, as how many days was selected (clicked) in calendar. But costs can be based on the hours. you can activate this option "time impact to the cost" at the Booking > Settings > Payment page.

      4) Its possible in the Booking Calendar Business Medium or higher versions to set 1 hour as unavailable after previos booking. Please check more here https://wpbookingcalendar.com/overview/#unavailable-time-after-before-booking

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Kind Regards.

      • Good morning and thanks for the quick and complete reply. I tried automatic cancellation by entering the site through incognito browsing making reservations without paying. The first three bookings were automatically canceled, others remained as unconfirmed bookings. With day not available for other reservations.

        • Hello.
          Please recheck that those bookings was set as pending (not approved) in the booking admin panel, also they do not have successfully paid status in the booking Listing page.
          Also please recheck that you have visit your website (for test cancellation), after time period that you defined for the auto cancellation (may be time for auto cancellation is not reached, yet).

          • YES THESE RESERVATIONS HAVE BEEN SUSPENDED AND MUCH TIME MORE THAN 15 MINS HAS PASSED AS SET.
            INSTEAD ON THE SITE THESE DAYS ARE NOT SIGNALED BY THE DIFFERENT COLOR AND THEY SEEM AVAILABLE. INSTEAD IF I TRY TO BOOK A MESSAGE COMES THAT ARE ALREADY BOOKED.

            • Hello.
              Please send screenshot of that booking (from the Booking Listing page),
              and send screenshot of Booking > Settings General page (full page).
              also send the link to your page with booking form, where you are having the issue.
              Please send all this info to support @ wpbookingcalendar.com
              Thank you.

  4. Good Day

    After installing a update of Booking Calendar plugin I am receiving a critical wordpress error on my site. If I deactivate booking calendar plugin the site works again.

    Could you please assist me as to what the problem could be with the update?

    • Hello.
      1) Please be sure to use latest update of Booking Calendar 8.7.6
      2) Otherwise please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
      Thank you.

  5. ciao, posso creare più calendare di prenotazione, ma con fasce di orari diversi?

    ad esempio, 1 con fascia oraria da 30 minuti e un'altra pagina separata con fascia da 45 minuti?

    • Hello.
      1) Please note, currently communications or support possible only in English language.
      2) In the Booking Calendar Business Small or higher versions you can use start time and duration of time fields (for selection of start time and duration of time, like 30 minutes or 45 minutes).

      The bookings for specific timeslots possible even in the Booking Calendar Free version ( https://wordpress.org/plugins/booking/ ).

      But I recommend to check the Booking Calendar Business Small version, as well.

      The ability to book for the specific times possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1).
      In lower versions of Booking Calendar (including free version), possible to make bookings for specific times only for specific restricted time-slots.

      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Kind Regards.

  6. I am using this plugin (medium business) for booking days at a camp. There are 30 places available each day, but I can't see how to set this up - please could you advise?

    Time slots aren't suitable as it is an all day booking, and I need to restrict the numbers.

  7. Good day,

    I just updated from free to personal and I am trying to have two different calendars show on my client's website. One is a booking for an apartment, one for nature walks. I accept that they can't be in the same calendar.

    The overview led me to believe it's possible to set up two calendars with two forms, though. I can't figure out how. They both load the default calendar with the default form (https://elsamatthijssen.nl/reserveren/).

    Any assistance would be appreciated.
    May

  8. Hi, I am configuring this great looking plugin, however the email component will not accept my email address (....@bigpond.com) due to not having the same server name as my website domain. I do not have an email linked to the domain name (e.g. admin@my.server.com), the email I have been trying to add as admin for the plugin is also the contact email for my domain. Got a solution for this? as I'd really like to use this plug-in, I would upgrade also, but not if I cant use my ....@bigpond.com email.

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

  9. Hello!

    I have the Business Large version. I want to use the option "Unavailable time before / after booking" for my full day booking, to have one day of buffer before and after the booked date.

    - I set the option to day(s) and set the before and after to 1 day(s).

    - I put code rangetime on the form hidden, like this: Time slot: [select rangetime default:"Full day@@00:01 - 23:59"]

    - I don't put the time range to the email template.

    This works, but I don't want the customer to see the start and end times.

    - Before using rangetime [dates] code used to display only the date, for example 21.05.2020, this is what I want.

    - After using rangetime [dates] code displays 21.05.2020 00:01 - 21.05.2020 23:59 on the emails, I don't want this.

    Is there any way to do this so that I only get the date in emails, not with the start and end times?

    • My code for the hidden timeslot on the form didn't show correctly in the post.

      On the form I put the "Time slot: [select rangetime default:"Full day@@00:01 - 23:59"]" in a div, with style = display:none.

    • Hello.

      Use these shortcodes in the emails:

      [check_in_only_date] - [check_out_only_date] -

      Inserting check-in/out date (only date without time)
      Kind Regards.

      • Those shortcodes didn't work for me, they returned empty. I have version 8.7, are those features of a newer version?

        [check_in_date] shows the date only once, which is what I want, but still shows the start time, 00:01.

          • I'm out of update time. You apparently added the shortcode [check_in_only_date] in 8.7.2.

            Can you tell me which shortcodes enable the "Unavailable time before / after booking" option? Is [rangetime] the only one?

            • Hello.
              1) Please contact support about the update support @ wpbookingcalendar.com
              2) You can activate this feature in the Booking Calendar Business Medium or higher versions at the Booking > Settings General page in Availability section.
              Kind Regards.

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