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Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. HI we would like to join your plan, and I have a question. Can you help?

    is there a penalty system in Start booking , we are in beauty industry , and we would like to have one restriction , that is when customer reschedule their appointment, they can only book timeslots after 30 days , this sort of customization

  2. Hello,

    Business Medium SingleSite 8.7.6

    I'm tryng to add the cost of the booking and I'm not able to change it, I need the price to be seen in the form but when I change change the simple form even when i had the tags I try to update the form and it returned a 404 error.

    I think the coden is this to add on the form:
    ************************
    Showing the cost in real time at booking form. (Business Medium/Large, MultiUser versions).
    [cost_hint] - show cost hint for full booking in real time, depends from selection of days and form elements. Example:

    The full cost for payment: [cost_hint]

    ********************
    Website is http://www.fonte-limpa.com

    How can I have this fixed?

    Kind regards

    Mário Eusébio

    • Hello.
      Its seems like some security restrictions at your server for POST request with HTML tags inside.
      1) Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

      2) Otherwise please recheck security settings at your server, about the POST requests, probably you need to contact support of our hosting about this.
      Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      Kind Regards.

  3. Hello,
    Thank you for the great plugin. We are having a minor issue importing from Booking.com and I'm not sure if there's a configuration I need to adjust or what.

    The import is getting the # of nights correctly, but for some reason the price is being computed incorrectly, as it's short by one night. For example, the import is blocking off 4 nights but instead of showing a price of $340 (4x85) it's showing $255 (3x85).

    Now of course this isn't a huge issue because booking.com handles those transactions but my client is wanting this to show up accurately for the bookings.

    Any suggestions how I can remedy this? The applicable lines from the import file are shown below, which properly shows the check in on 11th and check out on 15th. Thank you!

    END:VEVENT
    BEGIN:VEVENT
    DTSTART;VALUE=DATE:20200611
    DTEND;VALUE=DATE:20200615

    • Hello.
      Please try to set "cost per 1 day" instead of "cost per 1 night" at the Booking > Settings > Payment > General page.
      Please make tests with new bookings only.
      Kind Regards.

  4. Hello. I am currently working on a bilingual website for client who has business medium version of plugin.
    I am using Polylang v2.7.2 for translations. I couldn't get the booking form to translate properly, so after a little digging into core files, I found in wpbc-translation.php on line 233 a conditional check for pll_current_language().
    But a //FixIn: 8.7.1.3 you added only checks for version < 2.6.5 and no fallback to set and return $locale for later versions of the polylang plugin. I changed the file like so :

    if( function_exists( 'pll_current_language' ) ) {                                                                //FixIn: 8.1.2.5
            
            if ( version_compare( POLYLANG_VERSION, '2.6.5', '<' ) ) {                                                      //FixIn: 8.7.1.3
    			$locale = pll_current_language( 'locale' );
    			return $locale;
    		}
    }
    

    to this :

    if( function_exists( 'pll_current_language' ) ) {                                                                //FixIn: 8.1.2.5
            $locale = pll_current_language( 'locale' );
            return $locale;
    }
    

    I am fully aware that I should not change plugin core files as my fix will disappear in future updates, but could you check if this solution will offer full compatibility with polylang (any version) and implement it in future updates ?

    • Hello.
      there was some issue in previos versions of Polylang plugin. So in case if in actual 2.7.2 update of plugin your fix is working, so then in next update of Booking Calendar we will change that code to this:

      	if( function_exists( 'pll_current_language' ) ) {                                                                   //FixIn: 8.1.2.5
      		if (
      			   ( version_compare( POLYLANG_VERSION, '2.6.5', '<' ) )                                                    //FixIn: 8.7.1.3
      			|| ( version_compare( POLYLANG_VERSION, '2.7.1', '>' ) )                                                    //FixIn: 8.7.7.11
      		) {
      			$locale = pll_current_language( 'locale' );
      			return $locale;
      		}
      	}
      

      Kind Regards.

      • Hello !
        Yes my fix is working with current version of polylang.
        Thank you for implementing it in future update!
        Cheers

  5. Hello,

    I have an issu with time slot in formular. I give you the result :
    Tranches horaires: 12 12 00 05005 - 13 01 00 05005
    instead of
    Tranche horaires : 12:00 - 13:00

    This issu is present in the email for customers and administrator.

    Have you got some solutions ?

    Best regard,

    Nicolas

    • Hello.

      Please be sure that you have correctly configured time-slots in 24 hour format at the Booking > Settings > Form page.
      For example:

      <p>Select Times:[select rangetime "06:00 - 06:30" "06:30 - 07:00" "07:00 - 07:30" "07:30 - 08:00" "08:00 - 08:30" "08:30 - 09:00" "09:00 - 09:30" "09:30 - 10:00" "10:00 - 10:30" "10:30 - 11:00" "11:00 - 11:30" "11:30 - 12:00" "12:00 - 12:30" "12:30 - 13:00" "13:00 - 13:30" "13:30 - 14:00" "14:00 - 14:30" "14:30 - 15:00" "15:00 - 15:30" "15:30 - 16:00" "16:00 - 16:30" "16:30 - 17:00" "17:00 - 17:30" "17:30 - 18:00" "18:00 - 18:30" "18:30 - 19:00" "19:00 - 19:30" "19:30 - 20:00" "20:00 - 20:30" "20:30 - 21:00" "21:00 - 21:30"]</p>

      Then make new test booking and test it.
      Kind Regards.

  6. Business Medium SingleSite 8.7.5
    Release date: 03.03.2020
    https://www.snellingsview.com.au/book-online/

    - Booking cost is calculating inconsistently. For example when booking September ($350 per night) check in 18 and check out 22 it should be $1400 but the cost shows as $1050. Also, the check out date is incorrect (shows the day earlier).

    - Also, can we customise the booking numbers to suit our existing booking system?

    Thanks for your help

    • Hello.
      1) Please open the Booking > Settings General page and in Calendar section please be sure that this option "Set check out date as available" was unchecked
      2) ID of bookings does not possible to customize. Its internal ID of bookings that increment with each new bookings. Sorry.
      Kind Regards.

  7. Thank you very much 🙂 better with the right format in wordpress !
    have a nice day
    nicolas

  8. Hello,
    Is there a way to automatically set the status of bookings coming from iCal sync ? They are all "pending" by default, and get cancelled automatically later by WPBC. They are restored back quickly after with the sync crontab, but cancellation emails are still sent.

    Thanks.

    • Hello.
      In the Booking Calendar Business Small or higher versions you can activate this option "Auto approve bookings during import" at the "auto cancellation / approval section" at the Booking > Settings General page.
      So all imported bookings will be approved after the import process.
      Kind Regards.

  9. I have the Small Business version. Everything is setup and running fine except the Admin email when a booking is made by a client. The client gets their email, but we don't. I have verified the FROM and TO addresses in the Admin email config are correct, from the same domain as the site and both are the same address. It is the same address used in the client FROM email. Doesn't make sense one email is working and the other isn't.

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      The most probably you need to check the point #5 from this instruction https://wpbookingcalendar.com/faq/no-emails/ and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

  10. Hi,
    I'm trying to add a translation to my module but i doesn't work
    In the website is active WPML for page and post translation but I prefer to use the [lang=LOCALE] tag in the module textarea
    Is there incompatibility between the two methods?

    Regards
    Andrea

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