Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. In Approved email, is it possible to show the total cost (to remind customer) ? The [cost] only shows deposit cost.

    Thanks.

    • Hello.
      Its possible if you will use this shortcode [cost_hint]
      in the booking form (at the Booking > Settings > Form page )
      and at the "Content of booking fields data" form at the Booking > Settings > Form page (its obligatory),
      and only after this you can use this shortcode you can use in the emails at the Booking > Settings > Emails page.

      Its will work only for the new bookings (with old bookings its will not show cost).
      Kind Regards.

  2. I really need a tooltip or mouseover (or even a name on each booking) in the calendar view like there is in the timeline view. Looking back you had this as a developer option some years back but it's obviously disappeared. There is still mouseover code appearing in the source. Can that not be used just to give a name? (my example page here: http://new.ownergroups.com/ownergroup-example/)

    I notice also that the pending bookings don't appear on the calendar view. Is that a setting I've set somewhere?

    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.

      It’s only possible to show some booking details in the Booking Calendar Business Medium or higher versions near the dates that was BOOKED FOR SPECIFIC TIMESLOT.
      If there booking for entire day Than it’s does not possible.
      Kind Regards.

  3. Hello,
    if is "Show deposit and total booking cost together" in payment option checked and payment method is Stripe only, i get 2 buttons on payment gateway page, but both are for the total amount (deposit is set up correctly). It works with PayPal (first payment button is for deposit and 2nd for total amount), but Stripe has issue here.
    Do you have idea how to fix it?

    Thank you in advance

    • Hello.
      Stripe does not support such both “total” and “deposit” forms showing. It’s restrictions because of way how possible to interstate Stripe payment system. So that’s why it’s does not possible to show it both Together.
      Kind Regards.

    • Hello.
      Its seems like CSS conflict.
      Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.
      Kind Regards.

      • Hello,
        I have now deactivated all plug-ins and noticed when I deactivate the Fusion Builder from the Theme Avada. The ads are back to normal.
        Unfortunately, I cannot permanently deactivate the Fusion Builder because I absolutely need it at Avada. Is there any other solution?

        Many thanks for your effort.

        Ciao Marko

        • Hello.
          Please contact support of this " Fusion Builder" and recheck with support of this theme, what exactly CSS make issue about the popovers.
          So then you can comment only part of the code in " Fusion Builder" theme for do not make such conflict with Booking Calendar plugin.
          Kind Regards.

  4. Hi,

    is it possible to have different calendar rules for resources? f.x in the summertime we want to change 3 of our resources to fixed range from friday to friday but have the 2 other ones remain dynamic range

    how would one go about setting this up?

  5. Hi,

    So i've set the dynamic range to min & max 8 days and only on fridays. and then created seasonal filters for bookings outside our summer season and made option codes like so:
    [booking type=8 nummonths=1 options='{start-day condition="season" for="vetur" value="0,1,2,3,4,5,6"},{select-day condition="season" for="vetur" value="1-8"}']

    which works great, now i am wondering if there is a way to add another condition so that bookings starting on fridays are minimum of 3 days i.e. fri-sun and so that you f.x. can not book thurs - sat but have to book thurs - sunday ?

    best regards,
    Einar

    • Hello.
      1) If all these conditions have to work only for the dates in your season "vetur", so then you need to create 7 new seasons.
      Each such new season, have to have specific week days in "vetur" season.
      For example, its can be "vetur-1" - which is means all Mondays in "vetur" season,
      "vetur-2" - all Tuesdays in "vetur" season,
      ...
      "vetur-5" - all Fridays in "vetur" season,

      2) So then your shortcode can looke like this:

      [booking type=8 nummonths=1 options='{start-day condition="season" for="vetur" value="1,2,3,4,5"},{select-day condition="season" for="vetur-1" value="1-4,7,8"},{select-day condition="season" for="vetur-2" value="1-3,6-8"},{select-day condition="season" for="vetur-3" value="1-2,5-8"},{select-day condition="season" for="vetur-4" value="1,4-8"},{select-day condition="season" for="vetur-5" value="3-8"}']
      
  6. Hello,
    Is it possible to translate the [date] field in emails ? Currently our emails are in local language but the date are in english.

    Thanks

    • Hello.
      Open the Booking > Settings General page and in Booking admin panel section set CHECKED this option: "Use localized time format".

      Kind Regards.

  7. When booking via admin I need to be able to select from existing registered users on my site. Is that possible?

  8. Hi,

    we tried to setup specific opening hours for saturay appointments, it seems to be working, but now there's an error-message on our page:

    Warning: A non-numeric value encountered in (...)/wp-content/plugins/booking.bm.8.7.6/inc/_ps/personal.php on line 1837
    Warning: A non-numeric value encountered in (...)/wp-content/plugins/booking.bm.8.7.6/inc/_ps/personal.php on line 1837
    Warning: A non-numeric value encountered in (...)/wp-content/plugins/booking.bm.8.7.6/inc/_ps/personal.php on line 1838
    Warning: A non-numeric value encountered in (...)/wp-content/plugins/booking.bm.8.7.6/inc/_ps/personal.php on line 1838

    This is what we use:

    [condition name="weekday-condition" type="weekday" value="*"]
    Zeit: [select rangetime "08:00 - 08:30" "08:30 - 9:00" "09:00 - 09:30" "09:30 - 10:00" "10:00 - 10:30" "10:30 - 11:00" "11:00 - 11:30" "11:30 - 12:00" "13:00 - 13:30" "13:30 - 14:00" "14:00 - 14:30" "14:30 - 15:00" "15:00 - 15:30" "15:30 - 16:00" "16:00 - 16:30" "16:30 - 17:00"]
    [/condition]
    [condition name="weekday-condition" type="weekday" value="6"]
    Zeit: [select rangetime "09:00 - 09:30" "09:30 - 10:00" "10:00 - 10:30" "10:30 - 11:00" "11:00 - 11:30" "11:30 - 12:00" "12:00 – 12:30" "12:30 – 13:00" "13:00 – 13:30"][/condition]

    (No issues if we just use the first condition, without saturday..)

    • Hello.
      Can you try to replace this 08:30 - 9:00

      To this

      08:30 - 09:00

      Otherwise, please send full configuration of the booking form.
      Kind Regards.

  9. I have multiple resources. The general booking pattern is 7 day bookings, sunday to sunday. I can set this as a date range in general settings which works great. I also understand that I can change this on booking forms with parameters in the shortcode. However, is there anyway of making the admin booking side more flexible, having different patterns for different resources?

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