Support

Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4, archive 5 and archive 6 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

If my subscription for updates has expired or is canceled, will the plugin continue to work?

Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.

While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.

To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.

Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.

Optional Subscription for Updates:

1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.

2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.

However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).

You can request the latest update of the Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.

Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.

Editions:

Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:

Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.

Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.

Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.

If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.

Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.

We can help with specific questions related to configuration or troubleshooting.

When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.

We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.

Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.

What support do we NOT provide:

  • We do not provide full configuration on the customer's website.
  • We do not provide any customization of source code.
  • We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
  • We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
  • We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
  • If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
  • We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.

Please be sure to check the terms and conditions for the plugin usage and the support we provide.

We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.

You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).

Updated 2025-02-09


  1. Good morning,
    I need to change the footer of the email the system sends after a booking, but I don't know how.
    Can anyone help me?
    I'd also like to know if there's a way to create a new email template.
    Thanks.

    • Hello.

      If you want to change the style/strucure of the footer, you can edit specific email structure file. The path to this file you can find on the WP Booking Calendar > Settings > Emails page. Please check the attached screenshot.
      Path to email  styles
      As a standard practice, we do not provide personalized customizations.
      You can review the support we offer https://wpbookingcalendar.com/faq/what-support-do-you-provide/

      If you require additional functionality, feel free to suggest it, and we'll consider adding it to our future updates. However, please understand that implementing new features depends on various factors and may not be feasible immediately.

      Please take note of this important information about customizations.
      If you've already customized the plugin to suit your needs, it's likely tailored to your unique requirements. If you've made source code changes to extend functionality or create a custom workflow for the Booking Calendar beyond its standard processes, it's important to understand that these alterations are your responsibility. We're unable to provide support or fixes for these changes. Typically, such tasks are handled by your web developer. Thank you for your understanding.
      For further details on our support policy, please refer to https://wpbookingcalendar.com/faq/what-support-do-you-provide/

      Kind Regards.

      • Thanks, that's exactly what I'd already done, but I was hoping there was also a way to create new custom templates, with the appropriate specifications from you.
        I'd like to ask something else that I haven't been able to find: is it possible to insert an option in the calendar shortcode, a parameter that indicates the minimum number of bookable days for each individual property? I found the option in the settings to do this the same for all properties, but since I have several properties with different needs, it's important for me to specify a different minimum number of days for each property.
        Regards and thanks
        m.

          • Thanks, I've solved the problem now.
            I thought it wasn't necessary to enter the JavaScript code; I thought there was a selectable option for each property.
            But now i need one more information.
            Is there an automatic way to prevent each reservation from automatically being bookable the next day?
            This is important because it takes a day to manage the property's cleaning.
            Thanks again for the excellent support.

              • Ciao,
                io ho la versione Medium ed ho trovato la possibilità, grazie alle tue indicazioni, di indicare il buffer time che interessava a me, cioè rendere indisponibile il giorno dopo la fine della prenotazione, anche se l'impostazione è generale e sarebbe comodo poterlo differenziare per ogni struttura.
                Però c'è un problema, dalla vostra gif animata dovrebbe apparire come non disponibile il giorno di buffer time, invece nel calendario visibile al cliente il giorno risulta disponibile ma segnala un errore di prenotazione, il seguente:
                ------------
                Le date e gli orari indicati in questo calendario sono già prenotati o non disponibili.
                Si prega di scegliere date e orari alternativi o di modificare il numero di prenotati. Dettagli della prenotazione:
                Booking can not be saved in this date 2026-06-22, number of available (single or child) booking resource(s) (0) less than required (1).

                {"2026-06-22":[{"resource_id":1,"is_available":false,"booked__seconds":[[1,72002]],"booked__readable":["00:00 - 20:00"],"time_to_book__seconds":[30,86370],"time_to_book__readable":["00:00:00","24:00:00"]}],"2026-06-23":[{"resource_id":1,"is_available":true,"booked__seconds":[],"booked__readable":[],"time_to_book__seconds":[30,86370],"time_to_book__readable":["00:00:00","24:00:00"]}],"2026-06-24":[{"resource_id":1,"is_available":true,"booked__seconds":[],"booked__readable":[],"time_to_book__seconds":[30,86370],"time_to_book__readable":["00:00:00","24:00:00"]}],"2026-06-25":[{"resource_id":1,"is_available":true,"booked__seconds":[],"booked__readable":[],"time_to_book__seconds":[30,86370],"time_to_book__readable":["00:00:00","24:00:00"]}],"2026-06-26":[{"resource_id":1,"is_available":true,"booked__seconds":[],"booked__readable":[],"time_to_book__seconds":[30,86370],"time_to_book__readable":["00:00:00","24:00:00"]}]}
                ------------
                cosa succede?
                c'è un problema?
                P.S. Sarebbe più semplice capire gli aiuti video, immagini e gif animate che avete inserito nel sito se fossero aggiornate all'ultima versione del plugin, perché, come sapete, l'interfaccia di amministrazione del plugin è completamente diversa.

                aspetto un vostro supporto asap

                grazie

                m.

                • Hello.
                  You can check on the WP Booking Calendar > Availability > Time Slots Availability page the booked or available time section for specific booking resource. So you can understand why it was not possible to create a new booking on specific date and on specific time.

                  Please be sure to use latest update of Booking Calendar 11.1
                  You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

                  P.S. Please note, currently communications or support are possible only in the English language.

                  • Sorry, but I wrote the message in Italian first.
                    I wanted to let you know that I don't know why, but it works now and I no longer get the error message. Furthermore, the day appears to be busy, although it would be nice to be able to customize the buffer time day with custom CSS, perhaps by assigning a specific class. Is it possible to graphically customize the buffer time box?

                    Thanks again.

                    m.

                    • Hello.

                      >> "...Is it possible to graphically customize the buffer time box?"
                      Unfortunately, it is not possible in the Booking Calendar versions. Sorry.
                      We have noted your suggestion to add this capability to our development roadmap for future updates. While we cannot provide a specific timeline for its implementation at this moment, please note that we appreciate you bringing this to our attention.
                      Kind Regards.

  2. Good morning, is it possible to add a field in a form like "Number of person" and in the field show numbers starting from 1 and buttons "+" or "-" to increase/decrease the number? I need this for an event form and I need to know how many people will be attending. Thank you very much.

    • Hello.
      Currently it is not possible to use the number picker fields, yet.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.

      In actual version you can use standard selectbox for selection specific number of people.

      Kind Regards.

  3. Hello - I have a calendar all set up that has 2 booking resources in one calendar - I need the calendar to show on the live page which resources is booked and the time slots booked, would be good if it could be in different colours. Can you change the calendar to a different style to show all bookings or in the hovver over the day can it show which group has booked and the timeslot

    Website is https://chiltonmwrg.org.uk/booking-croquet-bowling-green/
    What other information do you need?

    • Hello Anne,

      Unfortunately, it is not possible to display dates in different colors based on specific child booking resources.

      However, you can enable mouse-over tooltips to show booked times and resources. You can find this setting under the WP Booking Calendar > Settings General page, in the “Tooltips in days” section.

      Kind Regards,

  4. Very confused - I have 2 resources Croquet Club and Bowling Club - when you hover over the date it shows Croquet Club and the times. Even if I put Croquet Club from drop down menu it still shows Croquet Club - I need it to show which resource is booked for which time.

    • Hello.
      Please send the link to your page with booking form, where you are having the issue.

      Please send all this to support @ wpbookingcalendar.com
      Thank you.

  5. Hello, No matter what visual setting I change, the text in the form is always a very difficult-to-read shade of grey. It shows up as black in the preview in Appearance / Colour Theme and in the Forms Builder.

    • Hello.
      It is seems like css theme conflict.
      Please send the link to your page with booking form on front-end side of the page.
      Thank you.

  6. Hello, I would like to add the option in my automatic emails to add the total costs of a stay. What's the prompt for that? [cost] doesnt work then I get the deposit (same amount as [deposit_hint]). Thanks!

    • Hello.
      You can use this shortcode [cost_hint] shortcode in the booking form on the WP Booking Calendar > Settings > Forms Builder page and only after that you can use this shortcode in the emails as well. It's will work only for the new bookings.
      Kind Regards.

  7. Hi,

    I am developing a WordPress site for a client who owns and rents out a holiday house in Scotland. He uses booking.com, airbnb and vrbo to receive bookings, and I am using Booking Calendar Business Medium version to take bookings through the website and auto-sync availability and bookings between the website and OTAs using Booking Manager. The website is hosted by wordpress.com through their Business plan, meaning I do not have full server-side control and the system uses WP Cron.

    As detailed in the documentation, I set up a separate blank page and placed the import shortcodes for each OTA's iCal imports in the code. The booking.com one is:

    [booking-manager-import url='https://www.airbnb.co.uk/calendar/ical/2255433.ics?s=ed4b9af521f0333320214433333b0130' resource_id=5 from='today' until='any']

    And I also have vrbo and airbnb on this page. I have set up a URL cron using the WP Crontrol plugin to access this page. I had it set up to every 60 seconds, which I assume was so frequent it caused issues, so I'm planning on testing again with 30 minutes frequency.

    Two issues have arisen:

    1. If a booking from an OTA is cancelled at a later time following booking, it remains unavailable on the website afterwards.

    2. The cancelled booking would then be blocked off on the platform it was booked through (vrbo in our test case) immediately following an attempt to manually reinstate the availability of the cancelled date by the client.

    I am wondering if Crontrol configuration (or lack of cron access) is likely the problem, or if there is something else that can be troubleshooted.

    Many thanks

    • Hello.

      To ensure your Booking Calendar accurately reflects canceled or updated bookings from external sources like Google Calendar or Airbnb, you'll need to use a specific configuration of shortcodes. This involves using a delete shortcode for previously imported bookings, followed by an import shortcode for your .ics feeds.

      This setup will first remove all existing imported bookings before initiating a new import with the most current booking information. This way, your Booking Calendar will always display the most up-to-date list of actual bookings.

      You can find more detailed information on this process at https://wpbookingcalendar.com/faq/booking-manager-delete-imported-bookings/

      Here's a typical example of this configuration:

      [booking-manager-delete resource_id=1 action='delete']
      [booking-manager-import url='https://URL_to_AIRBNB/basic.ics' resource_id=1 import_conditions='if_dates_free' from='today' until='any' silence=1]
      [booking-manager-import url='https://URL_to_BOOKING_COM/basic.ics' resource_id=1 import_conditions='if_dates_free' from='today' until='any' silence=1]

      Kind regards.

  8. Good morning,

    is it possible to show the specific weekday along with the check-in-dates in the content of booking fields? E.g. instead of "Date: 26.05.2026" it should say "Date: Tue, 26.05.2026". I'm currently using the shortcode "check_in_date".

    Thanks!

  9. Hello
    A client of last year asks if i could book him again. All data is the same as last year.
    Duplicate booking does not work.
    Is there another way to avoid having to retype everything all over for my existing client.

        • Hello.
          We have noted your suggestion to add this capability to our development roadmap for future updates. While we cannot provide a specific timeline for its implementation at this moment, please note that we appreciate you bringing this to our attention.
          Kind Regards.

      • Hello

        Too bad. I think many people with recurring customers would welcome a solution for this problem.

        Kind regards

Leave a Reply

Your email address will not be published. Required fields are marked *