Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hello,

    we are using the latest multidomain Version of the Plugin and currently facing this problem:
    On a page the plugin is included two times: As calender only and form only. (Englisch and German Version)

    It is working good so far, but when we I use the page in the german translation (+ Inkognito Mode) the following error comes up: " Request do not pass security check! Please refresh the page and try one more time.".

    What can we do to clear that problem?
    What could be the problem?

    Thank you very much in advance and best regards,
    Fred

    • Hello.

      This error is mean that the request was not pass the security check, when NONCE field in booking form was not updates, and there some old value.
      Visitor was load the old page from the browser cache and that form have no security nonce field or with old security nonce data, that's why that error is showing.
      Usually is require just refresh the page in this situation.
      This check is required for the prevent of the remote (CSRF/XSRF) attacks.

      1) Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      2) If you still will have an issue so then please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation. If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      Kind Regards.

  2. Hi,

    when I write in a booking for one nite the program reads it as many nites distributed over a longer period.

    I tryed to make the Update but message comes up that it is not available.

    Please help me.

    I can send some screenshots.

    Best,

    Peter

    • Hello.
      I do not sure that clearly understand about your issue.
      First of all please check these 2 points:
      1) Be sure to use latest update of Booking Calendar 8.7.1
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      2) Recheck for any conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      Otherwise please send screenshots of this issue and screenshot of your configuration (Booking > Settings General page) to support @ wpbookingcalendar.com
      Thank you.

  3. I am having trouble customizing the timeslots for my booking form to have a default duration time for every booking. I want the client to be able to select any timeslot from a dropdown menu then have that appointment have a default duration of 2 hours so the next appointment cannot be booked for 2 hours after that selected time.

    I currently have coded a dropdown menu with the duration time with 2 hours being the only available option, but i would rather have the entire calendar default to booking appointments in two hour blocks.

    Here is the current page configuration

    Please advise how to code this properly. Thank You

    WP version: 5.3
    PHP version: 7.3.11
    Booking Calendar version: Version 9.Business.Medium.SingleSite.8.7.1

    • Hello.
      You need to use start time and duration of time fields in your booking form at the Booking > Settings > Form page, like this:

      <p>Select Start Times:[select starttime "08:00" "08:30" "09:00" "09:30" "10:00" "10:30" "11:00" "11:30" "12:00" "12:30" "13:00" "13:30" "14:00" "14:30" "15:00" "15:30" "16:00" "16:30" "17:00" "17:30" "18:00" "18:30" "19:00" "19:30" "20:00" "20:30" "21:00"]</p> 
      <p>Time duration:[select durationtime "2 hours@@02:00"]</p> 
      

      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-form-fields-settings-video-tutorial/
      Kind Regards.

  4. Hi,

    The not available days (seasonal availability) are syncronized (ics export) as not available e.g. to Airbnb?

    Thanks

    • Hello.
      No, Booking Calendar does not export unavailable dates (that defined as season filters) to ics feed.

      Booking Calendar can export only exist bookings to ics feed for later import into the Airbnb or some other service.
      Kind Regards.

  5. Hi!

    I want to show the booking form on the right side of the calendar (currently it is below). But if I do not use the "free simple form" thick box, I can not select the position of the form (I am using "standard" form). Could you please advise?

    Thanks

    Attila

    • Hello.
      Please open the Booking > Settings General page and in toolbar for the option "Reset form" select option "2 columns" and click on "Both" button to reset your booking for and "Content of booking fields data" form and then click on "Save changes" button. Its will save booking form like this:

      <div style="float:left;margin-right:10px;   " >  [calendar]  </div> 
      <div style="float:left;" > 
           <p>First Name (required):<br />[text* name] </p> 
           <p>Last Name (required):<br />[text* secondname] </p> 
           <p>Email (required):<br />[email* email] </p> 
           <p>Phone:<br />[text phone] </p> 
           <p>Adults:  [select visitors class:col-md-1 "1" "2" "3" "4"]  Children: [select children class:col-md-1 "0" "1" "2" "3"]</p> 
      </div> 
      <div  style="clear:both"> 
           <p>Details:<br /> [textarea details 100x5 class:col-md-6]</p> 
            [captcha]
           <p>[checkbox* term_and_condition use_label_element "I Accept term and conditions"]</p> 
           <hr/><p>[submit class:btn "Send"] </p> 
      </div>
      

      Kind Regards.

  6. Hi, we use the latest version of the booking calendar.

    we have the problem, that when I book 10 days it only sends a booking for 9 days...
    i.e. when someone books from 10th of December to 20th of December
    I receive a booking from 10th to 19th of December...

    • Hello.
      Please open the Booking > Settings > Form page and In calendar section be sure that this option was unchecked: “ Set check out date as available”.
      Kind Regards.

      • ah, ok thanks...

        so I activate: "use check in / out dates"
        and deactivate: “Set check out date as available”

        and it works fine...

  7. I Support if i would lige to your your program (booking calendar) do i then have the right version. My customers has to order time on an hourly basis. which version I need. I already bought the cheapest version.

    You finde my website here: booking.curiscare.dk

    • Hello.
      The ability to book for the specific times possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1).
      In lower versions of Booking Calendar (including free version), possible to make bookings for specific times only for specific restricted time-slots.
      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/
      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.
      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/
      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Please read the Booking Calendar version overview here: https://wpbookingcalendar.com/overview/

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Please watch more useful video guides here https://wpbookingcalendar.com/help/

      Kind Regards.

  8. Hello,

    I have created a custom booking form that contains a start time and and end time. When I make a booking for a particular day, it will automatically block off the following day as well. When I look at the Booking Calendar Overview in the backend it shows me the booking I made with the given start, and end time, for the chosen day.

    However, when I look at the front end calendar the following day is marked as booked. What am I missing?

    I have aggregated two calendars in the front end, would that interfere with each other?

    WordPress: 5.3
    Theme: The7
    PHP: 7.3.11

    Thanks!

    • Hello.
      1) If you are using the "aggregate" parameter and in some of booking resources (which you are using in the "aggregate" parameter ) some dates are booked, so then in the actual calendar such dates will be marked as unavailable, as well.

      2) Be sure to use latest update 8.7.1 of Booking Calendar.
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      3) If this is not the case, and its some other issue, please send screenshot of your Booking > Resources page, screenshot of your shortcode with aggregate parameter, and screenshot of Booking > Settings General page and Booking > Settings > Form page, send the link to your page with booking form, where you are having the issue.

      Please send all this info to support @ wpbookingcalendar.com
      Thank you.

  9. Hello. I have the Business Small SingleSite 8.6, and I'm looking for the settings to auto send payment after booking, or make it require payment to book. is there's a way to do this?
    thanks.

    • Hello.
      Unfortunately the auto sending payment request after the booking process is not supporting in the actual versions. Payment form is showing after each booking submission, so visitor can make the payment.

      But you can activate the auto cancelation of pending bookings that have no successfully paid status. You can activate it at the Booking > Settings General page.
      Kind Regards.

      • Hello.
        Unfortunately it’s does not possible as in your description. Each new booking will start this new booking from the new booking child booking resource (event of the maximum number of visitors per resource - your tent) in the previous booking was higher than number of booked Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/ .

        In you case you need to have configuration of booking resources with pseudo booking resources, like this:

        Tent 1 (capacity = 20) max. visit. = 1
        - Tent 1 v2
        - Tent 1 v3
        - Tent 1 v4
        - Tent 1 v5
        - Tent 2 v1
        ...

        - Tent 4 v5

        Kind Regards.

  10. Hello,

    we are using the multidomain Version of the plugin and want to achive the following:

    We are having 4 tents with capacity of 5 persons each.
    So when there are two incoming reservations: The first with 2 persons and another with 3 persons, these two should get into the same tent.
    Or at least it should be possible that 20 persons can book on one date, and these persons will be put into these 4 tents automaticly.

    I'm now facing the problem that when I make 4 reservations with 1 person. These 4 reservations will be put into 4 different tents, and it's full.

    This is my setup right now:
    I have set up 4 tens. 3 of them are subordinate to the first. All of them are set to max 5. Persons.

    I tried some of the advanced configurations.
    For example the first checkbox "Allow more bookings per day": Then it was possible to book more on one day, but it doesnt care about the guest limit.
    Is there a checkbox I missed to check?

    Thank you very much in advance,
    Fred

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