Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. I am unable to set the custom price of each services. Can you please guide me how to set custom price to the services
    Thanks

  2. Hi,

    Is there some way to add discount for total based on seasonal filter? Or to adjus advanced costs based on seasonal filter?

    Thanks,

    Attila

  3. Hi,

    I would like to add advanced cost based on 2 fields: ([visitors18]+[children]-10)*5900. (if visitors and children are more than 10 guest, each additional guest above 10 is 5900.) How to avoid to go negative? Is it possible to use "if"...

    Thanks

  4. After installing the small business calendar plugin the reservations trow back an error

    Error during inserting into BD - Dates
    [F:/wpbc-booking-new.php| L:436|V:9.Business.Small.SingleSite.8.7.1| DB:Duplicate entry 10-2020-01-23 00:00:00 for key booking_id_dates::INSERT INTO wpdb_bookingdates (booking_id, booking_date, approved) VALUES (10, 2020-01-23 00:00:00, 0 ), (10, 2020-01-23 00:00:00, 0 ), (10, 2020-01-24 00:00:00, 0 ), (10, 2020-01-24 00:00:00, 0 ), (10, 2020-01-28 00:00:00, 0 ), (10, 2020-01-28 00:00:00, 0 ), (10, 2020-01-29 00:00:00, 0 ), (10, 2020-01-29 00:00:00, 0 )]

  5. HI, I want to move over from free to paid version so I can add a second calendar to my website for a second venue- when I upgrade will all my original bookings on the first calendar be lost?

  6. Hello,

    Thanks for your quick answer. Great support.

    1) Yes, i`m using the lastest update 8.7.1.
    2) i have Bootstrap v3.3.7 in my theme, Unfortunately doen´s work with your advice. Any other option?

    BR.

    • Hello.
      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl + Shift + J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.
      Kind Regards.

      • Hello,

        I tried that option before. I deactivated the Plungin Booking Calendar and my website works perfectly, but when I activate the booking calendar add-on again, the website keeps loading and never starts. A while ago it worked perfect with the plugin booking calendar.

        The other options like deactivate the bootstrap front-end or loading the CSS and JavaScrit only in some specific pages don't work for me.

        Thanks in the advance.
        BR.

        • Hello.
          1) Please note, Booking Calendar is using Bootstrap library 3.3.5, if your theme or some other plugin is using other (older or newer) version of bootstrap so then possible an issues.
          You can disable of loading Bootstrap library in Booking Calendar at front-end side. But in this case, any popover tooltips (where usually showing booked times or times or availability will not show in Booking Calendar). So please open the Booking > Settings General page and in Advanced section click on " Show advanced settings of JavaScript loading " then set as checked this option " Disable Bootstrap loading on Front-End ". Click on "Save changes" button.
          Also please do not set this option " Disable Bootstrap loading on Back-End " as checked, because otherwise, will be some issues in booking admin panel

          2) Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

          3) Otherwise please send the link to your page with booking form, where you are having the issue.
          Thank you.

            • Hello.
              On this page: https://www.tourscoiba.com/reservations/ you are having this JavaScript error:

              05:52:03.274 ReferenceError: visible_booking_id_on_page is not defined autoptimize_e297a6249070ad83996116c06741e215.js:52:167
              

              The reason of this error, because your page was cached, and its seems that not all JavaScript files of Booking Calendar was loaded:
              https://www.tourscoiba.com/wp-content/cache/autoptimize/js/autoptimize_e297a6249070ad83996116c06741e215.js

              Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
              Thank you.

              • Hello,
                Thanks for the answer.
                I have Autoptimize chache plugin, deactivate the plugin but the booking calendar does not work either in Spanish or English.

                If I upgrade to premium version, is this problem fixed?
                When will it be compatible with boostrap 3.3.7?

                Thank you very much.

                • Hello.
                  1) Sorry, did you activated the "Booking Calendar" plugin ? I do not see at your page, any JavaScript or CSS files that was loaded from Booking Calendar plugin.
                  2) Please be sure that you do NOT activated this option: "Load JS and CSS files only on specific pages" at the Booking > Settings General page in Advanced section.
                  Otherwise id you was activated this option, be sure that you have correctly configured these option: "Relative URLs of pages, where to load plugin CSS and JS files"
                  In your case for this page: https://www.tourscoiba.com/reservations/
                  you need to define this value:

                  /reservations/

                  for the option "Relative URLs of pages, where to load plugin CSS and JS files"
                  Kind Regards.

    • Sorry, I am talkong about: Deduction capacity in calendar based on “adults” and “children” selection

      • Hello.
        That FAQ instruction working only for the single booking form. But when you are having booking resource selection shortcode that page have many hidden booking forms for each of your resources, so that's why you are having this issue. If you need to use that tip from the FAQ instruction, please insert the booking forms for each of your booking resources into the separate pages.
        Kind Regards.

        • Thank you. Do you have any advice for the "Resource selecton" version? I want to use [visitors] in advance cost settings, But [children] and [adults] selection on the form. [visitors]=[children]+[adults]. Is it possible to put something like this to somewhere?

          • Hello.
            If you will use customization from FAQ instruction about the visitors = adults and children selection - it’s possible to use only in the booking forms. It’s does not possible to use it, when you using booking resource deletion shortcode. Please check my previous comment, why it’s does not possible.
            Kind Regards.

            • Whit kind of arithmetic expressions can be used for advanced costs? I understood that conditions can not be used. Other functions? Or only +-*/ ?

              • Hello.
                Only arithmetic operations (as in description to this functionality): + - / *
                Kind Regards.

            • OK. So I used the proposed code on Booking form. On the form it is working perfectly: visitors number changes based on selecting adults and children. But the cost of Visitors are not calculated (advanced cost), only if I visiotors are selected directly on the form. (if I select only adults and children, no cost calculated)

              • Hello.

                Please try to use customization like this (relative to this FAQ instruction):

                <p class="wpbc_visitors_selection">Visitors: [select visitors class:visitors "1" "2" "3" "4" "5" "6"] </p>
                <p>Adults: [select adults class:adults "1" "2" "3"]</p>
                <p>Children: [select children class:children "0" "1" "2" "3"]</p>
                <script type="text/javascript">
                   	jQuery( 'select.adults').on( 'change',  wpbc_set_visitors_number );
                   	jQuery( 'select.children').on( 'change',  wpbc_set_visitors_number );
                	function wpbc_set_visitors_number() {
                		var s_adults   = jQuery('select.adults option:selected').val();
                		var s_children = jQuery('select.children option:selected').val();
                		var s_visitors = parseInt(s_adults) + parseInt(s_children);
                console.log( s_visitors );
                        jQuery('select.visitors option[value=' + s_visitors + ']').prop({selected: true});
                		
                		var bk_type = jQuery( "input[name^='bk_type']" ).val();
                		if (typeof(showCostHintInsideBkForm) == 'function') {
                			   showCostHintInsideBkForm( bk_type );
                		}
                
                	}
                </script>
                
                • Hi,
                  Thanks a lot. Now it is better, but often calculating wrong. May I send you the link of my test page - I could not find out which scenario it is ok, which it is not ok? Thanks, Attila

  7. Using Business Large SingleSite 8.7.1

    Booking per day (not per night)
    Day cost = 185 € / day

    I need to achieve this:
    - From 1 to 14 days booked = 185 € / day
    - From 15 to 99 days booked = 95% of the cost of 1 day

    I set valuation days:
    - Together 14 days = 2590 €
    - From 15 to 99 days = 95% from the cost of 1 day

    14 days = 185 € * 14 = 2590 €
    For 15 days, it seem that the script calculates (185 € * 14) + (185 € * 0.95) = 2765.75 €
    But I need to calculate it this way --> (185 € * 15) * 0.95 = 2636.25 €

    How can I achieve this?

    Thank you.

    • Hello.
      You need to configure “Valuation days” like this:

      Together 15 days = 2636,25 EUR for all days
      From 16 to 99 day = 95% from cost of 1 day
      

      Kind Regards.

      • Thank you for your prompt response.

        Is there a way to apply a discount to the sum of the prices of selected days using the sum of each day´s price?

        For instance:
        March 1 to March 18 price = 100 EUR / day
        March 19, 20, 21 and 22 price = 150 EUR / day
        March 23 to 31 price = 100 EUR / day

        If someone books March 16 to March 22 = (3 x 100) + (4 x 150) = 600 + 300 = 900 EUR

        Is there a way to apply a discount to that final amount depending on the number of days booked?

        "From 1 to 6 days, 100% of the total amount of the days booked"
        "From 7 to 14 days, 95% of the total amount of the days booked"
        Etc.

        Thank you for your help.

  8. Hi,

    How can I set on calendar the minimum booking nights depending on Seasonal filter (Medium Business)

    Thanks

    Attila

      • Thanks. I have tihis code:

        [booking type=6 form_type='teljes' startmonth='2020-4' aggregate='2;4;6;3' options='{select-day condition="season" for="Szezon ár" value="6"}, {select-day condition="season" for="Szezonon kívüli ár" value="3"}']

        Does not work. Range day selection activated. What other setting is missing?

        Thanks.

        Attila

        • Hello.
          Please rename your season filters at the Booking > Resources > Filters page. You need to be sure to not use non standard symbols in the names of season filters, do NOT use umlauts or other non standard symbols in names of season filters.
          Then reconfigure your shortcode.
          P.S. Of course you need to activate the range days selection mode at the Booking > Settings General page in calendar section.
          Kind Regards.

          • Hi,
            I changed seasonal filter names and the shortcode:
            [booking type=6 form_type='teljes' startmonth='2020-4' aggregate='2;4;6;3' options='{select-day condition="season" for="szezon" value="10"}, {select-day condition="season" for="nem szezon" value="5"}']
            But is still uses the min 3 days from the general range days selecton settings.
            Thanks

            • Hello.
              Please send screenshots of your seasons (from the Booking > Resources > Filters page), screenshot of your shortcode , and send the link to your page with booking form, where you are having the issue.
              Please send all this info to support @ wpbookingcalendar.com
              Thank you.

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