Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi, I have a page with multiple calendars on for different resources and they use the same booking form. I've used the documentation in the "How to book several different items / rooms / facilities (several calendars) with one booking form?" FAQ:

    [calendar]
    [calendar id=2]
    [calendar id=3]

    ** Booking form fields **

    However, its not really what I want. Its the closest documentation I could find.
    1. I want to show the booking calendars for each resource on the same page, but only allow users to select dates from just one calendar, not all of them.
    2. I've used this shortcode to add the calendars to the page: [booking type=1 form_type='standard' startmonth='2020-03' nummonths=2 options='{calendar months_num_in_row=2 width=100%},{**a list of conditions** }], but startmonth='2020-03' only affects the first calendar, not the others.
    3. I wanted to hide the booking form, then someone makes their selection it should show a 'Proceed' button next to the calendar, which takes them to the form. I know how to do this in JS, but is there an event listener I can hook onto or a way to detect when the check out date is selected on the calendar so I can display/hide the button?
    Thanks

  2. Hello,
    I use BuddyBoss Platform.
    When I activate your plugin, the menu of BuddyBoss Platform that is at left in WordPress dashboard disappear and when I deactivate your plugin the menu re-appear.
    How can I fix it ?
    Thanks fro your reply.
    BR
    Fred

    • Hello.
      Please open the Booking > Settings General page and in "Plugin Menu" section for the option "Plugin menu position" set "Bottom" value.
      Save changes. Test it.
      Kind Regards.

      • Hello,
        Thanks for you reply.
        I put in the middle and it works perfectly.
        Thanks again.
        Best Regards
        Fred

  3. I would like to be able to book recurring eg every monday 10.00 - 11.00 Is this possible with your system? Thank you

    • Hello.
      Please note, by default its does not possible.
      You need to select each specific day in calendar, where you want to make the bookings. So in your case you need to select each specific Mondays in calendar.
      Also you need to activate this option "Use time selections as recurrent time slots" at the Booking > Settings General page in Calendar section, if you want to use recurrent time to reserve several days.
      Kind Regards.

  4. Hi,
    My website doesn`t work when i active the plugin.
    It was working fine so far, and it`s excelent calendar, but for some reason it stopped working. I have wordpress 5.3.

    Thanks in the advance.

    Best Regards.

    • Hello.
      1) Please be sure that you have using the latest update of Booking Calendar 8.7.1
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) Also its possible, that its can be conflict with bootstrap library loading with some other plugin or theme.

      Please note, Booking Calendar is using Bootstrap library 3.3.5, if your theme or some other plugin is using other (older or newer) version of bootstrap so then possible an issues.

      You can disable of loading Bootstrap library in Booking Calendar at front-end side. But in this case, any popover tooltips (where usually showing booked times or times or availability will not show in Booking Calendar). So please open the Booking > Settings General page and in Advanced section click on "Show advanced settings of JavaScript loading" then set as checked this option "Disable Bootstrap loading on Front-End ". Click on "Save changes" button.

      Also please do not set this option "Disable Bootstrap loading on Back-End " as checked, because otherwise, will be some issues in booking admin panel
      Kind Regards.

  5. Hi,

    Why has the General Settings section 'disappeared' from my menu and why has it been replaced by a request for an Order Number?

    Am I missing something?

    I look forward to hearing from you,

    Many thanks

    Luisa

    • Hello.
      After first time installation of the paid version I stress of Booking Calendar Free version, you need to register your paid version. Just enter your order number and click Register.
      After that you will see your Booking > Settings General page.
      Kind Regards.

  6. Hello! I want to ask you if i can use the booking calendar to sell tickets for two categories of people.
    I mean to sell tickets the same day for adults and children with different prices each.
    Example..price per adult 80$ and price per child 30$. Is there any possibility to do this?

  7. Hello!

    After I paste the code to a page, the form is visible, but the calendar not on the page. Message: Calendar is loading...

    What did I wrong?

    Thanks

    • Hello.
      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

  8. This can be the issue?

    Mixed Content: The page at 'https://www.levendula-vendeghaz.hu/wp-admin/' was loaded over HTTPS, but requested an insecure stylesheet 'http://ajax.googleapis.com/ajax/libs/jqueryui/1.8.2/themes/smoothness/jquery-ui.css?ver=5.3'. This request has been blocked; the content must be served over HTTPS.

    • Hello.
      Booking Calendar does not load this css file. This css is loading some other plugin or your actual theme.
      Please recheck about this issue with other plugins.
      Kind Regards.

    • client.js?ver=8.7.1:404 Uncaught TypeError: jQuery(...).datepick is not a function
      at init_datepick_cal (client.js?ver=8.7.1:404)
      at HTMLDocument. ((index):184)
      at i (jquery.js?ver=1.12.4-wp:2)
      at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2)
      at Function.ready (jquery.js?ver=1.12.4-wp:2)
      at HTMLDocument.J (jquery.js?ver=1.12.4-wp:2)

  9. (Booking Calendar Business Medium version) disable payment completely and when booking a guest message about payment ? Booking Resources the number ? unlimited

    • Hello.
      Sorry, I do not understand your question. Can you explain more detail ?
      If you need to disable payment systems you can activate this option at the Booking > Settings > Payment page in Payment options section.
      You can activate option of receiving unlimited number of bookings at the Booking > Settings General page in Advanced section.
      Kind Regards.

  10. Hi,

    I am syncing with Airbnb calendar, using Booking Manager. Is it possible to see/mark chek-in/out dates?

    Thanks

    • Hello.
      Please open the Booking > Settings > Sync > “General” page and set checked this option “ Use check in/out time”.
      It’s will work for new imports.
      Kind Regards.

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