Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hello,
    I finished configuring the plugin and its great; however, my appointment form is not showing in safari browsers (It seems to load, appears for less than a second and then the screen appears blank).
    I'm getting an error related to captcha on the console, but after deactivating the captcha plugin and clearing cache the issue persists.
    My site is: https://hospitallosmadronos.es/test-cita
    Can you take a look? Thanks in advance!

    • Hello.
      I have tested that page but do not have such issue.
      Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Kind Regards.

      • Hi again, we managed to solve the issue, thanks a lot for your assistance.
        In the back end, right now, there's currently three filters: exist (pending and approved appointments), rejected / trash and any.
        They need to filter it to show only the pending appointments; we don't need anything fancy... is there anyway to change that?
        Thanks in advance.

        • Hello.
          Unfortunately, its does not possible to reconfigure the booking admin panel for do not show other approved and trash bookings there or filter toolbars. Sorry.
          Its default workflow of the plugin, and its does not possible to configure the booking admin panel to skip some statuses of the bookings.
          Kind Regards.

          • Hello,
            Thanks for the quick answer; We trusted in this plugin because the functions it offers are great, but our client is demanding this feature as a requisite. We'd like to know how to attempt to do this and we would maintain it for future updates; any info would be great.
            Thanks in advance

            • Hello.
              You can configure your Filters at the Booking Listing page as you need (to show only pending bookings). Then click on "Apply button" to refresh booking listing. Watch it in this video guide https://wpbookingcalendar.com/help/booking-listing-video-tutorial/

              After this you can expand down the "Filter toolbar" (in paid versions) by clicking on down arrow under the toolbar at bottom left corner under toolbar,
              and then you can click on "Save as Default" button. Its will save such Filter parameters configuration as default in your filter toolbar.
              And its means that each next time when you open this page you will see this configuration of filter toolbar - for showing only Pending bookings.

              But its does not possible to remove the "Approve" / "Trash" buttons / statuses from toolbar and bookings. Sorry. I do not sure that its will be possible with future updates, because nobody else was asked about this feature, and if in future such options will disappear its can be great confusion for exist users of plugin.
              Kind Regards.

  2. Hello,

    i want to use you booking calendar. I think it can do all the things i need. Bit there is one thing, i didnt found in your documentation:

    For booking formt form, I would like to automatically pass the name of the logged-in WordPress user to the field First Name. Is this possible? You have an idea?

    Best regards

  3. Hi

    Booking calendar seems to have developed an issue with editing by using the hash link in the confirmation email. When clicking to edit a booking - edit can take place but when the booking is saved the page refresh results in a error "your hash has probably expired". once this has happened a user cannot edit any booking or view any previous bookings with the hash url from the email.
    This doesn't happen when deleting a booking only editing. I am currently using version 8.6

    Any help would be appreciated

    • Hello.
      After editing the booking, this edited booking have new hash and thats why previous hash does not active. After editing you are receiving email about this and there can be new link for editing.

      After editing the page is reloading in case if you are have showing “thank you” message or you have set redirection to the “Thank you” page.
      Kind Regards.

      • Hi
        I am not getting an email with a new hash after editing?

        I have not set a redirection up. But after an edit I get a thank you message then it refreshes and shows the "wrong URL hash, your has has expired message" which doesnt look great to the customers. Can I get rid of this?

        Thank you
        Darren

        • Hello.
          1) You can activate such emails at the Booking > Settings > Emails page.
          2) For do not have reloading of the page, please make this fix.
          Please open this file ../{Booking Calendar Folder}/js/client.js

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          setTimeout( function () { location.reload( true ); }, parseInt( 1000 + new_booking_title_time ) );  //FixIn: 8.1.2.14
          

          and replace it to this code:

          // setTimeout( function () { location.reload( true ); }, parseInt( 1000 + new_booking_title_time ) );  //FixIn: 8.1.2.14
          

          Please do not forget to clear browser cache before testing these changes.

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
          Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
          Thank you for understanding.
          Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

          Kind Regards.

  4. Hey guys,

    I've got the business(small) version of your calendar - I like its functionality but am struggling to do two things.

    1. I need the [dates] shortcode in my New(Visitor) email template to only show the date not the time. I have check in/ check out time on because I need it but do not want the time shown in email. E.g
    How it is now : Your booking is processing for July 5, 2020 10:00 - July 5, 2020 12:00
    How I need it : Your booking is processing for July 5, 2020 - July 8, 2020

    2. Is there a way i can modify the layout of legend underneath the calendar? It currently has Available, Unavailable and Pending all in one line and underneath that is the Partially Available. Is there a way to make font bigger of the Legend or alter the font size or block size of legend?

    Thanks in advance 🙂

    • Hello.
      1) Please use in your emails instead of this shortcode: [dates] these 2 shortcodes:
      [check_in_date] - [check_out_date].
      In next update of Booking Calendar will be exist new shortcodes for emails, like this: [check_in_only_date] - [check_out_only_date]

      2) You can re-configure CSS of such elements in the {Booking Calendar Folder}/css/client.css file

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then add this code to the bottom of this file (and update it relative to your needs):

      /* Text Labels of Legend */
      .block_text {
          float: none;
          height: 30px;
          line-height: 32px;
          margin: 0 0 10px;
          padding: 0 10px 0 35px;
          
          font-size: 0.9em;
          white-space: nowrap;
          word-wrap: normal;
      }
      /* Dates CELL of Legend */
      .block_check_in_out,
      .block_pending,
      .block_time,
      .block_booked,
      .block_free {
          float: left;
          width: 30px;
          height: 30px;
          line-height: 28px;
          border: 1px solid #FEA;
          text-align: center;
          vertical-align: middle;
          overflow: hidden;
      }
      

      Please do not forget to clear browser cache before testing these changes.

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
      Kind Regards.

  5. Hello, I am running Booking Calendar 8.7 on WP 5.3 and have noticed that when I select a timeslot and book a reservation (both from the publicly available calendar or from the admin panel) that the timeslot in both the confirmation email and visible in the admin "Calendar Overview" section (when you click on a booking) shows +5 hours for both the start and end times of the timeslot but not in the orange blocks that show the startdate + starttime - enddate + endtime. The selected timeslots displays correctly on the publicly facing calendar when the user hovers over a day that has a reservation.

    • Hello.
      Please recheck your timeslots configuration at the Booking > Settings > Form page (may be there defined some timeslots incorrectly).
      Also recheck your timezone at the WordPress settings General page.
      Kind Regards.

      • Thank you, those were the first things I checked... The timeslot configuration is correct and the timezone looks right.

        Timezone

        Choose either a city in the same timezone as you or a UTC (Coordinated Universal Time) time offset. New York.
        Universal time is 2019-12-04 19:26:59. Local time is 2019-12-04 14:26:59.

        This timezone is currently in standard time.
        Daylight saving time begins on: March 8, 2020 6:00 am.

        • Hello.
          Can you send screenshots of those pages with configurations and send the link to your page with booking form, where you are having the issue.
          Please send all this to support @ wpbookingcalendar.com
          Thank you.

  6. Hi,

    1) We what is the fastest way to book specific time?
    We are open each friday from 8 to 12 with 8 possible times (8:00, 8:30, 9:00, 9:30 ....etc.) When customer comes without booking and we have free time (let's say 8:30 and customer came 8:27). We had accident where someone who was on his way booked the time (8:30) right as he came (8:29). Is there any way of fast booking (other than admin panel)? Without actually filling the form?

    2) Some people book and don't come. Is there any way to check if the customer came in plugin or not?

    Thank you, and have a nice day.

      • Thank you. Last question, where can I change what is actually written in the fields after clicking autofill?

        Thank you again

          • I'm sorry, I worded that wrongly. After clicking autofill, it fill fields and for example number is "admin" and that's problem as it doesn't pass validation. I want to change that after clicking autofill it will be "123456789" instead of "admin".

            • Unfortunately it’s does not possible.
              If you click auto-fill button all form fields filled by “admin” value as blank data. You can edit such values from the Booking Listing page.
              Or Otherwise please Use standard adding of new booking instead of using auto fill button at the Booking > Add booking page.
              Kind Regards.

  7. Hello, I bought small business version of the plugin. Why It doesn't automatically cancel pending booking not payed? I've specified 2 data but It still remain After 3, thanks

    • Hello.
      1) You can activate this option " Auto-cancel bookings " at the Booking > Settings General page in "Auto cancellation / auto approval of bookings" section.

      So if the booking is not approved, and do not have the successfully payed status, this booking can be auto canceled after specific amount of time.

      But you are need to be sure that all "good" bookings have to be approved or have the successfully payed status.

      Because if you are using the PayPal standard integration and your visitors is made the payment for the booking, but do not click on the "return link" on PayPal site to your site, so Booking Calendar do not know that the payment is successful, and this booking can be auto canceled with that feature.

      So sometimes its possible that the successfully payed bookings will not have this status and that's why can be auto-canceled, if you do not approve them.

      Ideally (for PayPal) you will be need to activate and correctly configure the PayPal IPN system, at the Booking > Settings > Payment page and in the PayPal account. So in this case the PayPal have to send the messages directly to your booking system.

      2) Also please note, this info.

      The initializing of auto cancellation process is start working (checking about possibility to "auto cancel booking" or "import some bookings from Google Calendar", etc...) during moments, when some visitor is visit your website.

      If nobody visit website during "1 hour" (or other period of time), so system just does not start script for initializing checking about import (auto cancellation, etc... ) some bookings. In this case, you need to configure CRON script at your server. Currently its working with pseudo-cron functionality:

      WordPress Cron is what many people refer to as a “pseudo-cron system.” The difference is in how UNIX cron and WordPress Cron take action. A typical UNIX cron system runs in this order:

      A time tied to an action occurs.
      Cron runs the action tied to that time.

      With WordPress Cron, it works a little differently:

      A visitor comes to any page on your WordPress website.
      WordPress Cron checks each cron event to see whether the scheduled time has passed.
      If the scheduled time for that event has passed, then WordPress Cron executes any actions tied to that event.

      Kind Regards.

      • Ah ok..I use Stripe in test mode. Actually, doing other tests, I noticed that sometimes the system cancels the reservation and sometimes it doesn't.. and the site is currently under maintenance. So I hope the problem is resolved when I publish it. Thank you

  8. Is there a way in the Booking Calendar settings to all the guest to pay an amount other than the deposit amount (for example, they could pay the full amount if desired)? Right now, only the deposit amount shows as the amount to pay using Stripe or Paypal and you are unable to change it unless the booking listing is changed.

    • Hello.
      You can activate to show both "Deposit" and "Total" booking cost payment options at the Booking > Settings > Payment page in Payment Options section.
      But please note, its does not work for the Stripe payment system. Because of restriction of integration of this payment system, its possible to show only 1 payment form of this payment gateway at the page.
      Kind Regards.

  9. Hi,

    Is it possible to pull data from the plugin on how many people booked in a certain year or years? I have a paid version installed. Thank you!

    • Hello.

      Unfortunately, Booking Calendar does not have the statistic functionality, yet.

      You can export exist bookings to the CSV file (by clicking on Export button at the booking Listing page in Actions toolbar), and then open this file in MS Excel or some other application for creation some type of reports after this.
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-listing-video-tutorial/

      Kind Regards.

      • Thanks. When I try that I always get the error message "Wrong Path. Error during exporting CSV file!" Any idea why?

        • Hello.

          Hello.

          1) The exported file must be exported into the new directory

          ../wp-content/wpbc_csv/bookings_export.csv

          Please recheck that this directory is existing, otherwise please create it.

          /wp-content/wpbc_csv/

          and recheck if you see there exported file bookings_export.csv

          2) Please try to delete this ../wp-content/wpbc_csv/bookings_export.csv file in your server directory, and then try to create new export.

          Such issue possible because such directory was not created during activation of plugin, because of conflict with some other plugin.
          Kind Regards.

  10. Hello,

    Is it possible to put in emails the number of nights? [dates_count] available. [nights_count] possible? Or something like this [dates_count]-1?

    Thanks

    Attila

    • Hello.
      Its possible in the Booking Calendar Business Medium or higher versions only in case, if you will use this shortcode:

      [nights_number_hint]

      ,
      at the booking form and in "Content of booking fields data" form at the Booking > Settings > Form page.
      Kind Regards.

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