Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hello,

    Hello, I bought the medium license of the plugin. Now I would like to only allow bookings for certain timeslots. e.g. Appointments for one hour. Always from Monday to Saturday. Is this possible?

    image link

    Best regards

    Chris

    • Hello.

      1) You can use start time and time duration shortcodes for form fields at the Booking > Settings > Form page.

      Example:

      Start time: [select starttime "08:00" "08:30" "09:00" "09:30" "10:00" "10:30" "11:00" "11:30" "12:00" "12:30" "13:00" "13:30" "14:00" "14:30" "15:00" "15:30" "16:00" "16:30" "17:00" "17:30" "18:00" "18:30" "19:00" "19:30" "20:00" "20:30" "21:00"]

      Duration: [select durationtime "1 hour@@01:00" ]

      2) You can define only specific week days as available at the Booking > Settings > Form page in Availability section.

      Or at the Booking > Resources > Availability page. Check more about this feature here: https://wpbookingcalendar.com/overview/#availability
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-season-availability/

      Kind Regards.

      • Hi, thanks for your answer. ok, that works thanks!

        And how can i change the color in the dropdown (Booking form) for tiemslots already booked??

        and how can i prevent bookings shortly before the real time?

        thnaks

          • ok, thanks for your answer.

            I understood the first point and that is an alternative for me. I would like to explain the second point again.

            I'm looking for an option to prevent people from spontaneously booking an appointment half an hour in advance.

            • Hello.
              Open the Booking > Settings General page and in Availability section activate this option “ Unavailable time before / after booking” then select “ Minutes / Hours ” and configure parameters.
              Kind Regards.

  2. Hi, I downloaded the free version of booking calendar but I'm having some difficulty with it.
    I can see it in my wordpress and see the links to get me started. I inserted the code into my page. Something isn't right. I'm not a developer so haven't been able to fix this - can you help please?
    http://overland-adventures.co.uk/booking/

  3. Hi again!
    Congrats in advance for such amazing plugin.

    I found a problems in the plugin:
    - Always appear number of 2 pending bookings when any pending exists, I think that it is a mistake in database, because the booking definition have change many times, and plugin think that there is more bookings?

    How can i delete those bookings?
    Thanks.

    • Hello.
      You have misunderstanding. 2 in calendar legend cells is today date - 2nd of March. You can deactivate to show it at the Booking > Settings General page in Form section.
      Kind Regards.

      • I think i didn't explain myself.
        I am talking about admin panel (back end). There is a number 2 in RED COLOR in Bookings label, showing like there were 2 pending booking even if there is not pending bookings, is not for 2nd of March....XD

        Did you know what I mean.
        Thanks.

  4. Hi there,

    I am running Booking Calendar Medium. My WordPress pages are designed using Elementor (not sure if that makes a difference). Here are the issues I'm running into:

    1. Under Settings>Payments>General>Payment Description I have used some html to style the booking details on the payment form instead of simply using [content]. The [rangetime] shortcode is displaying 24 hr military time instead of 12 hour time (i.e 08:00-16:00 instead of 8:00 AM - 4:00 PM). How can I get it to display the title of the option I have created in the form instead of the required option value from the form (i.e. [select* rangetime "Full Day 8:00 AM - 4:00 PM@@08:00 - 16:00" "Afternoon 1:00 PM - 6:00 PM@@13:00 - 18:00"] I would like the payment form booking details to display Full Day 8:00 AM - 4:00 PM (or at least 8:00 AM - 4:00 PM) instead of 08:00 - 16:00 which is what it is currently doing).

    Here is another example of the same issue for [departure_location]: this is the field shortcode in the form [select* departure_location class:departure_selection "Anacortes (Home Port)@@1" "Alternate Location (In the San Juan Islands)@@2"] and I would like the payment form booking details to display "Anacortes (Home Port)" instead of "1".

    2. I have used the below code/script in my booking form to get a line of text to display when one of the options is selected from a drop down select box. It works great however, I need to change the shortcode to something like [select* departure_location class:departure_selection "Anacortes (Home Port)@@Anacortes"] instead of [select* departure_location class:departure_selection "Anacortes (Home Port)@@1"] so that the payment booking details and backend content displays "Anacortes" instead of "1". Here's where I need help, how can I change the script to reflect this and still work?

    Departure Location
    [select* departure_location class:departure_selection "Anacortes (Home Port)@@1" "Alternate Location (In the San Juan Islands)@@2"]

    We will contact you soon to arrange your custom departure location. Please note, additional fees may apply.

    jQuery('.departure_selection').on('change', function() {
    var departure_location_num = jQuery(this).find(":selected").val();
    jQuery('.departure_selection_div').hide();
    jQuery('.departure_selection_div.v_num' + departure_location_num ).show();
    });

    3. For the phone field in my form I have applied the following javascript to get the numbers to display like this (xxx) xxx xxxx. The script works elsewhere when I test it in other applications on the web but is not working when paste it in booking calendar. Can you please help me figure out what I'm missing?

    [text* phone id:phone placeholder:Phone]

    document.getElementById('phone').addEventListener('input', function (e) {
    var x = e.target.value.replace(/\D/g, '').match(/(\d{0,3})(\d{0,3})(\d{0,4})/);
    e.target.value = !x[2] ? x[1] : '(' + x[1] + ') ' + x[2] + (x[3] ? '-' + x[3] : '');
    });

    4. Last question: Under Settings>Payments>PayPal>Custom Button Title is there any way to style this button?

    Thank you in advance for all your help.

    -Beth

    • Hello.
      1,2) Unfortunately, in the Booking Listing page for booking details, in emails and in payment description, possible to show only the "values" of the selected options and not the "Labels" of the selected options. So if you are having configuration of option like this "Full Day 8:00 AM - 4:00 PM@@08:00 - 16:00" its means "Label@@Value" so then in "Content of booking data" will be showing Value: "08:00 - 16:00"

      Its means that instead of this configuration:

      [select* departure_location class:departure_selection "Anacortes (Home Port)@@1" "Alternate Location (In the San Juan Islands)@@2"]

      you need to use this:

      [select* departure_location class:departure_selection "Anacortes (Home Port)@@Anacortes (Home Port)" "Alternate Location (In the San Juan Islands)@@Alternate Location (In the San Juan Islands)"]

      or simply this:

      [select* departure_location class:departure_selection "Anacortes (Home Port)" "Alternate Location (In the San Juan Islands)"]

      But with times selection its will not work, because times values can be only in 24 hour format.
      And in case, if you will activate the showing times in AM/PM format at the Booking > Settings General page in Booking admin panel section, so then near dates such times will be showing in AM/PM format.

      2) Probably you need to use something like this:

      [select* departure_location class:departure_selection "Anacortes (Home Port)@@Anacortes" "Alternate Location (In the San Juan Islands)@@Alternate Location"]
      
      We will contact you soon to arrange your custom departure location. Please note, additional fees may apply.   
      
      ....  JavaScript definition ...
      
      jQuery('.departure_selection').on('change', function() {
             var departure_location_num = jQuery(this).find(":selected").val();
             if ( 'Anacortes' == departure_location_num ) {
                departure_location_num  = 1;
             }
             if ( 'Alternate Location' == departure_location_num ) {
                departure_location_num  = 2;
             }
             jQuery('.departure_selection_div').hide();
             jQuery('.departure_selection_div.v_num' + departure_location_num ).show();
      });
      ....
      

      3) I do not sure about that, but please try to use JavaScript similar to this:

      jQuery(document).ready(function(){
          document.getElementById('phone').addEventListener('input', function (e) {
        var x = e.target.value.replace(/\D/g, '').match(/(\d{0,3})(\d{0,3})(\d{0,4})/);
        e.target.value = !x[2] ? x[1] : '(' + x[1] + ') ' + x[2] + (x[3] ? '-' + x[3] : '');
      });
      });
      

      Otherwise contact developer or support, where you have found that script with phone mask.

      4) Use in some of your CSS file, or in ../{Booking Calendar Folder}/css/client.css some custom CSS file like this:

      .paypal_div.wpbc-payment-form input.btn {
          background-color: #aaa;
          color:#fff;
      }
      

      Please do not forget to clear browser cache before testing these changes.

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  5. Hi,

    We think there is a issue when the form user submits the form and the Admin will be notified by email. In the email of the admin the selected 'time' doesn't show up. It shows a '-'.

    This happend after a update to the latest version. Are you aware of this? Or are we the only ones who have this?

    All fields therefore arrive correctly in the confirmation e-mail, except for the time block. This comes in regardless of the input as '-' in the email confirmation.

    Thanks in advance for your time and help.

    • Hello.
      - Please be sure that you have correctly configured times at the Booking > Settings > Form page.
      - Also please be sure that you have correctly selected or configured Time format at the Booking > Settings General page in Booking admin panel section.
      - Otherwise please send configuration of your booking form from the Booking > Settings > Form page, screenshots of Booking > Settings > Form page and Booking > Settings General page and send the link to your page with booking form, where you are having the issue.
      Please send all this info to support @ wpbookingcalendar.com
      Kind Regards.

  6. hello,
    when I approbed the booking, the color don't change in calendar. How I resolve this problem?
    Thank you

    • Hello.
      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the “Advanced section”, please be sure that you have not activated this option: “Allow unlimited bookings per same day(s):”. This option must be unchecked. If its checked, please uncheck it and update the settings.

      Also this option “Use pending days as available” must be unchecked, as well. It’s located at the Booking > Settings General page in Advanced section.

      If you still will have this issue, please recheck for the any cache plugins, like “WP Super Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

  7. I have the Booking Calendar Personal (single site usage), when I select date in the calendar ( 4,5,6) it show the previous date in the booking listing ( 3,4,5). How can make them match

    • Hello.
      Thank you for interest to the Booking Calendar.

      1) Please be sure that you are using the latest update of Booking Calendar 8.7.5
      You can request the new update of paid versions of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) Then open the Booking > Settings General page and in Booking admin panel section set UNCHECKED this option: "Use localized time format".
      Otherwise at some servers possible issue with "Daylight Saving Time" - booked times can be later on 1 hour.

      Kind Regards.

  8. Hi. We have two problems with the plguin.
    The first problem is that there are certain drop-down lists that do not work. They are the ones we incorporate in the first screenshot.
    https://ibb.co/V9XMc9g

    And the second problem is with the Stripe pagho method. With the correct data, neither in test mode nor in live mode it works. It always gives us the error that the name has not been indicated in the payment method. The error puts it in the URL of the following screenshot.

    https://ibb.co/pd80yfx

    • Hello.
      1) Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      2) Please be sure that you have correctly configured settings of the Stripe payment settings at the Booking > Settings > Payment > Stripe page.
      You are using correct keys for the Test and/or Live mode.

      Please note:

      2.1) Stripe require correct configuration of [bookingedit] shortcode.
      Please check this FAQ instruction how to configure it: https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      2.2) You may test your integration over HTTP. However, live integrations must use HTTPS.

      Kind Regards.

      • Thank you.

        We had already tried to disable all plugins and tested with the default WordPress theme. Even so, we have done it again and the two problems continue.

        We have also reviewed the documentation of the STRIPE configuration, which is very simple, and tested in test mode and in live mode with its corresponding keys.

        We have also not contacted Stripe and they indicate that the problem is with the integration plugin.

        If you have seen the error in the attached screenshot, what it indicates is that ...

        error=No custome name has been submitted with the payment. Please check the settings!

        But in the settingsit does not allow to indicate this.

        That is why it seems that what is working badly is the sending to Stripe by the plugin.

        On the other error that produces the drop-down lists it also seems to be that it is a functioning of the plugin since it continues happening deactivating all the plugins and with the default WordPress theme.

        If we had to acquire payment support, we don't care, what we want is for it to work with Stripe and function the detachable lists.

        Tnahk you very much.

        • Hello.
          Send the link to your page with booking form, where you are having the issue.
          Kind Regards.

            • Hello.
              1) You need to update the Booking Calendar version to the latest update 8.7.5
              You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

              And you need to deactivate the "cache plugin".
              Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

              2) Otherwise you need to reassign all "billing form fields" at the Booking > Settings > Payment page to specific fields in your booking form.
              Kind Regards.

              • I have already deactivated the cache plugin, but it still doesn't work. To be able to upgrade to the new version I am not possible because I have to pay more. How can I have to pay to solve an error caused by the plugin that I have already paid? It is not admissible. I need to solve the problem today, thank you very much.

                  • Thank you very much for the update. Although the problem of the payment method has been resolved, we continue with the same problem that does not allow the lists to be displayed, as indicated in the first screenshot.

                    • Hello.
                      Such issue possible because of conflict with some other plugin or theme.

                      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
                      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

                      Kind Regards.

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