Support

Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4, archive 5 and archive 6 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

If my subscription for updates has expired or is canceled, will the plugin continue to work?

Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.

While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.

To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.

Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.

Optional Subscription for Updates:

1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.

2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.

However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).

You can request the latest update of the Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.

Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.

Editions:

Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:

Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.

Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.

Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.

If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.

Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.

We can help with specific questions related to configuration or troubleshooting.

When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.

We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.

Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.

What support do we NOT provide:

  • We do not provide full configuration on the customer's website.
  • We do not provide any customization of source code.
  • We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
  • We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
  • We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
  • If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
  • We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.

Please be sure to check the terms and conditions for the plugin usage and the support we provide.

We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.

You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).

Updated 2025-02-09


  1. Arrows at the top of the booking calendar are facing the wrong way meaning that to scroll to the next month I actually have to press the left arrow (rather than the right). Is there a way to change this, please?

    • Hello.

      1) Probably it's because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If it does not help, please deactivate all your plugins and activate the default WordPress theme. And then retest it again.
      We just need to find the reason for this issue.

      2) Otherwise please send the exact link to your page with booking form, where you are having the issue.

      Kind Regards.

        • Hello.
          You need to contact support of the theme about this issue.
          Because after rechecking your page, I can see that in HTML code, there is correctly defined the < and > for the months, but visually it's chnaged by your theme.
          Kind Regards.

  2. Dear WP Booking Calendar Team,

    I hope you are doing well. I am currently exploring your plugin and wanted to clarify whether it supports WooCommerce payment.

    Could you please confirm if your plugin is compatible with WooCommerce payment gateways? Additionally, any documentation or resources related to this feature would be greatly appreciated.

    Thank you for your assistance. I look forward to your response.

    Best regards,
    Wajih Shaikh

    • Hello.
      1) Unfortunately, the Booking Calendar does not support integration with WooCommerce plugin. Sorry.
      2) The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal, Authorize.Net, Opayo - Elavon (former SagePay), iDEAL Buckaroo and iPay88 payment gateways integration (also plugin support showing text info for payment by cash and bank transfer - its only show text info but does not connect to any bank system), other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, you will be able to check how integrated payment systems exist in the plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

      Learn more about the key features and find brief setup instructions at https://wpbookingcalendar.com/overview/

      Additionally, explore helpful FAQs at https://wpbookingcalendar.com/faq/

      -
      Kind Regards.

  3. Thank you for your quick response regarding the WooCommerce integration.

    My client would like to provide users with the ability to see their booking history. Is there any way to achieve this within your plugin, even without direct WooCommerce support? Any suggestions or alternative methods you could recommend would be greatly appreciated.

    Thank you for your assistance!

    Best regards,
    Wajih Shaikh

      • Thank you so much for you quick response

        I hope this message finds you well. I am considering using your booking calendar plugin for a real estate website that features two apartments.

        I have a few specific requirements:

        Separate Calendars: I would like to have two different calendars, one for each apartment.
        Pricing per Room: It would be helpful to set a price per room for each apartment.
        Minimum Night Stay: I also need the ability to set a minimum night stay requirement for each room.
        Could you please let me know if these features are possible with your plugin and provide guidance on how to implement them? Your assistance is greatly appreciated!

        Thank you so much for your help, and I look forward to your response.

        Best regards,
        Wajih Shaikh

        • Hello.
          It’s available in the Booking Calendar Business Small or higher versions.

          1) The ability to have independent calendars possible in all paid versions of Booking Calendar. Check more here https://wpbookingcalendar.com/overview/#booking-resources

          You can watch video overview about this feature here https://wpbookingcalendar.com/help/multiple-calendars-video-overview-of-booking-resources-in-booking-calendar/

          Please read the general instruction about usage of paid versions of Booking Calendar: https://wpbookingcalendar.com/faq/general-usage-instruction/

          You can create the different booking resources (your properties or services - unique calendars) at the Booking > Resources page and then you be able to insert booking forms for each of your booking resources into the posts or pages. Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/

          2) The minimum number of days selection available in the Booking Calendar Business Small or higher versions.
          Check more about this feature here: https://wpbookingcalendar.com/overview/#range-days-selection
          Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-range-days-selection/
          Test it in this live demo https://bm.wpbookingcalendar.com/

          3) But in case if you need to set the different costs for the different days during a year, then such feature available in the Booking Calendar Business Medium or higher versions.
          If you need to set the different cost for the different days (seasons), then it's possible in the Booking Calendar Business Medium or higher versions. Check more about this feature here: https://wpbookingcalendar.com/overview/#rates
          Watch it in this video guide https://wpbookingcalendar.com/faq/seasonal-pricing-setup/

          Kind Regards.

          • Thank you for your previous response and for the helpful information provided.

            I now have an additional question regarding calendar syncing. Specifically, I’d like to know if it’s possible to sync an external calendar with each of the different calendars I’ve created in your plugin. Could you please provide guidance on how to set this up?

            Thank you once again for your support. I look forward to your insights.

            Best regards,
            Wajih Shaikh

            • Hello.
              Booking Calendar plugin is supporting
              - import of events via .ics feeds from Google Calendar ( or Airbnb or any other calendar that support .ics format, like iCal application)
              - and export bookings to .ics feeds (files), which are possible to import in Google Calendar (or Airbnb, Booking.com, HomeAway, TripAdvisor, VRBO, FlipKey and any other calendar that uses .ics format ).

              Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

              Import.
              Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
              Please note, the import process is working in that case, when a visitor opens your website page with booking import shortcode. So you can configure CRON at your server, for periodically accessing this page with booking import shortcodes to start the import process. Or you can insert the import shortcode before booking form shortcode, so firstly the system will start the import process and only then show the booking form, when someone visits your page.

              In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

              You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

              Export.
              Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
              Booking Calendar is generated .ics feed with bookings in real time. But how often some services (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into their own system, does not depend on the Booking Calendar. So in other words, Booking Calendar does not force the import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed for making imports.

              Kind Regards.

  4. I offer different photography services that I charge different fees for. I would like to allow customers to book the service they want, pay the fee, then have my schedule blocked for that time range so no on else can book during that time.

    If possible, how can I setup a calendar like this where the customers are booking the service (ie: real estate photo shoot, glamour portraits, etc.) from a single calendar that shows availability?

    Thank you

    • Hello.
      Because you will have the selection of your services as options in select-box, ie: real estate photo shoot, glamour portraits, etc.
      Then in the Booking Calendar Business Medium or higher versions possible to configure additional costs for selected options in the select boxes or check boxes (such options can be hidden and checked by default). It's useful in case, if you need to add the tax cost or cleaning fee or any other additional cost for the booking. You can configure it at the WP Booking Calendar > Prices > Form Options Costs page. Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Check this FAQ guide about configuration of additional costs based on time duration: https://wpbookingcalendar.com/faq/configure-additional-costs-for-time-duration/ You can use the same method to configure additional costs for any selected options in select boxes or checkboxes in your booking form.

  5. I have the calendar set up to send a cancellation email if users do not complete the payment process.

    If the user subsequently goes through and successfully completes payment they receive a confirmation email, however the cancellation email also sends two more times.

    • Hello.
      How did you configure this email ?

      Can you send screenshots to support @ wpbookingcalendar.com ?

  6. Whoops! Another issue. The "Thank you for your booking. Your booking has been successfully received." Text should be edf0cd and background for info should be 7c6453. Sorry, looked around CSS but couldn't find.

    Thank you,
    Dave

    • Hello.
      Please add this CSS to your Theme Editor settings.

      You can check how to add own CSS customization to CSS Theme Editor here: https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/

      Here's the code you need to add:

      
      .wpbc_after_booking_thank_you_section .wpbc_ty__container{
        background: #7c6453;
      }
      .wpbc_after_booking_thank_you_section .wpbc_ty__container * {
        color: #edf0cd;
      }
      

      Please do not forget to clear the browser cache before testing these changes.

  7. Hey,

    I'm having an issue with the short-stay rental calendar I created. In the picture here: https://imgur.com/a/calendar-qUF3kHD, you can see that I selected four days, arriving on the 17th and leaving on the 20th, which should be 3 nights. However, the calendar currently shows it as 2 nights.

    Additionally, as shown in the second picture, I would like it so that when someone books 3 nights from the 17th to the 20th, only half of the cell for the first day and last day is marked (like in the second picture) rather than the whole cell being red. Could you let me know what setting I need to adjust for this? I can't seem to find it.

    Kind regards,
    Daniel

  8. I just purchased the Booking Calendar Personal (1 site usage), but note that it still offers only one resource. I have four units that each require their own calendar, i.e., there are four resources. Is one resource one gets for the paid version? The instructions are not helpful because they are the same as with the free, one resource, version.

    • Hello.
      You need to be sure that you downloaded your paid Booking Calendar Personal version (zip file) and install it correctly.

      Follow this instruction about how to install your paid version of Booking Calendar: https://wpbookingcalendar.com/faq/update-booking-calendar/
      This is step  by  step  instruction  with  GIF video  for each  step  about how to  make upgrade from  Booking Calendar Free version  to your paid version.

      Here is some main points about how to make upgrade from the Booking Calendar Free version to the Booking Calendar Personal version.
      3.1. Go to WP Booking Calendar > Settings > General page and navigate to the "Uninstall / Deactivation" section. Double-check that the option "Delete booking data, when plugin deactivated" remains disabled (unchecked). This prevents the deletion of all your old booking data.
      3.2 Navigate to the WordPress > Plugins menu and click "Deactivate" under the old Booking Calendar version (your Booking Calendar Free version). Wait for the message "Plugin deactivated."
      3.3. (Optional) Click "Delete" under the old Booking Calendar version and wait for the plugin to be deleted.
      3.4. In the WordPress > Plugins menu, select "Add New Plugin" sub menu and click "Upload Plugin." Click on "Upload Plugin" button at top of page. Click on browse button in upload form choose the booking zip archive you downloaded and click "Install Now." 
      3.5. Return to the WordPress > Plugins menu and click "Activate" under the new version of Booking Calendar. Wait for the message "Plugin activated successfully." Before using the new update, clear your browser cache.

      If you still  have some issues with  installing your paid version,  please explain  at  what  exactly  step  do  you have issue and send screenshots of the issue.
      Kind Regards.

  9. I have been working with the Booking plugin for a while now. I would really like the option to create recurring bookings from the admin panel. For example, scheduling the same activity every Monday. Currently, I do this manually, but it's a lot of work. Does anyone have any ideas

    Kind regards

    • Hello.
      This item exist in out to-do list, it's will be available in some future updates of Booking Calendar.

      But I can not say when this feature will be implemented. Sorry.
      Kind Regards.

  10. Hello,

    I was wondering if there is an option to display the timeslots in a given user's local timezone, or if that feature is already built-in.

    Thank you

    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.
      Kind Regards.

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