Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi there,

    we are using the booking multidomain Version 8.5.1 and it worked good so far until now.

    We are getting the following error when we try to create a new individual form:

    Fatal error: Uncaught Error: [] operator not supported for strings in wp-content/plugins/booking.bl.multisite.8.5.1/inc/_bm/m-toolbar.php:207 Stack trace: #0 wp-content/plugins/booking.bl.multisite.8.5.1/inc/_ps/admin/page-settings-form.php(116): wpbc_toolbar_btn__custom_forms_in_settings_fields() #1 wp-content/plugins/booking.bl.multisite.8.5.1/core/any/class-admin-page-structure.php(223): WPBC_Page_SettingsFormFields->content() #2 wp-includes/class-wp-hook.php(286): WPBC_Page_Structure->content_structure('wpbc-settings') #3 wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(false, Array) #4 wp-includes/plugin.php(465): WP_Hook->do_action(Array) #5 wp-content/plugins/booking.bl.multisite.8.5.1/core/any/c in wp-content/plugins/booking.bl.multisite.8.5.1/inc/_bm/m-toolbar.php on line 207

    And on the settings page, and everywhere where the forms are called in the backend these warnings shows up:
    Warning: Invalid argument supplied for foreach() in wp-content/plugins/booking.bl.multisite.8.5.1/inc/_bm/m-toolbar.php on line 237
    Warning: Invalid argument supplied for foreach() in wp-content/plugins/booking.bl.multisite.8.5.1/inc/_bm/m-toolbar.php on line 416

    And all individual forms are not showing anymore in the backend, and the frontend is broken because of that.

    Do you have an explaination for that?

    Thank you very much,
    Sören

    • Hello.

      Its seems that previously, your custom booking forms have the issue during saving (was some error ),
      or you are having some plugin with restrictions about saving this data.

      Please try to reset your exist custom forms (in case, if you was previously saved with errors your custom form).
      Here is possible workaround about this, its will remove all your exist custom forms (and you will be need to create them again).

      You can open the Booking > Settings General page and in "Help section" click on "Reset custom forms" button,

      OR

      you can open this link:

      http://server.com/wp-admin/admin.php?page=wpbc-settings&system_info=show&reset=custom_forms#wpbc_general_settings_system_info_metabox

      of course server.com replace to your website DNS.

      After this try to create new custom form again at the Booking > Settings > Form page.

      Kind Regards.

  2. Hello we are stuck in week calendar and want to be able to navigate day calendar and month calendar etc
    It was working before but now just seems stuck on week, so doing so I can not see the new requests.

    Thanks

  3. Hello,

    There is a problem with the booking system.

    Here is the error condition:

    If the WordPress administrator is logged into the WordPress website, and clicks on the booking link, the booking link shows correctly.

    Regular customers are not required to create a wordpress login.
    If a regular customer clicks on a link received, in there email by the booking calendar, they are directed to a "404 not found" page.

    Here is the URL of the payment link:
    {CUTTED}

    The WordPress website has the "change-your-booking" page created.

    • Hello.
      Please be sure that you have published that page with [bookingedit] shortcode. And this page does not updated for review, or some pasword protected page.
      Please recheck about any other plugins, that can restrict access to that page.
      Otherwise recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
      Kind Regards.

  4. Hello,

    I have found another error condition.

    When a user modifies there booking by clicking the booking hash url. then receives the 'modified reservation' email.

    The modified data is saved properly in the database (admin).

    However, when the user clicks on the new modified booking hash link, they are viewing there original reservation options (not the changed options)

    the shortcode used is [bookingedit]

    • Hello.
      Please try to clear browser cache before testing this.

      Also please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

  5. I have cleared browser cache, and deleted the "lightspeed cache" plugin, which was 'deactivated' on my wordpress website.

    I generated a new modification email, and clicked on the link and the changes are still the original booking, not the changed booking.

    This seems to be a bug with the booking calendar

    • Hello.
      What exactly changes do you made in the booking, that was not showing during next editing ?
      Can you send screenshots to support @ wpbookingcalendar.com ?
      Thank you.

  6. Hello,

    the booking calendar is unfortunately limited to 1 year in advance. Is there a way to extend it? For example 2 years in advance?

    Thank you very much,
    Ralf

  7. Ok thanks. Also I am having this error message 'Email different from website DNS, its can be a reason of not delivery emails. Please use the email withing the same domain as your website!' How do I check and change the website DNS email?

    • Hello.
      If you can receive emails, after new booking, so then you can ignore that warning.

      Otherwise please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

  8. Is it possible to get the feature of "configuration of Booking Resources"? or get a trial? We don't really need the other features. so we don't want to upgrade to the MultiUser version.

  9. Hi,

    My website is through Avada. I have Modals throughout the site that are opened through buttons. When I activate Booking Calendar the modals no longer work, I have 8 on my site and all of them fail to open. The modal page flashes and then vanishes before opening.

    Any idea what is causing this? I'm looking to upgrade to the full version but I need to resolve this issue first.

    Thanks,

    Richard

    • Hello.

      I can suggest that its can be conflict with bootstrap library loading.

      Please note, Booking Calendar is using Bootstrap library 3.3.5, if your theme or some other plugin is using other (older or newer) version of bootstrap so then possible an issues.

      You can disable of loading Bootstrap library in Booking Calendar at front-end side. But in this case, any popover tooltips (where usually showing booked times or times or availability will not show in Booking Calendar). So please open the Booking > Settings General page and in Advanced section click on " Show advanced settings of JavaScript loading " then set as checked this option " Disable Bootstrap loading on Front-End ". Click on "Save changes" button.

      Also please do not set this option " Disable Bootstrap loading on Back-End " as checked, because otherwise, will be some issues in booking admin panel.

      Kind Regards.

  10. I would Like My Calendar widget to display all the booking resources in the same calendar

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