Support

Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4, archive 5 and archive 6 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

If my subscription for updates has expired or is canceled, will the plugin continue to work?

Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.

While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.

To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.

Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.

Optional Subscription for Updates:

1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.

2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.

However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).

You can request the latest update of the Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.

Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.

Editions:

Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:

Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.

Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.

Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.

If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.

Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.

We can help with specific questions related to configuration or troubleshooting.

When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.

We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.

Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.

What support do we NOT provide:

  • We do not provide full configuration on the customer's website.
  • We do not provide any customization of source code.
  • We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
  • We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
  • We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
  • If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
  • We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.

Please be sure to check the terms and conditions for the plugin usage and the support we provide.

We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.

You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).

Updated 2025-02-09


  1. Hi,

    I am unable to get Daily Costs to work with my listing. They are set up, but simply do not apply. I am tryign to add an additional cost for Weekend.

    • Hello.
      Can you send screenshot of your configuration and send the link to your page with booking form, where you are having the issue.
      Please send all this to support @ wpbookingcalendar.com

  2. Dear WP Booking Calendar Team,

    I hope you're doing well. I would like to inquire about the process of automatically fetching bookings using the iCal sync URL. I came across some information mentioning the use of a cron script, but I am unsure how to configure it. Could you kindly provide guidance on how to set this up?

    Additionally, once the configuration is complete, will the shortcode be affected? If so, could you please let me know the updated shortcode that I should use?

    Thank you in advance for your assistance.

    Best regards,
    Wajih

    • Hello.

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when a visitor opens your website page with booking import shortcode. So you can configure CRON at your server, for periodically accessing this page with booking import shortcodes to start the import process. Or you can insert the import shortcode before booking form shortcode, so firstly the system will start the import process and only then show the booking form, when someone visits your page.

      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generated .ics feed with bookings in real time. But how often some services (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into their own system, does not depend on the Booking Calendar. So in other words, Booking Calendar does not force the import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed for making imports.

  3. is there any devloper documentaion? please share link if any so that i can modify it using hooks and filters

  4. Hi, How can I receive the upgrades for my paid version. I have Versión 11.Business.Small.SingleSite.10 .0 .
    thank you!

  5. Error during updating remark of booking
    [F:/personal.php| L:1916|V:11.Business.Medium.SingleSite.10.2| DB:]
    {"booking_id":27,"resource_id":1,"ajx_data":…

      • I think im using the free version , i just want to activate payment (PayPal) , it gives me this error , i did everything again but nothing happend please explain to me

          • what should i do then ? and you means that my version is surely paid ?
            i don't know because my cousin ask me to fix that error for him , so its my first time with your nice plugin

            • Hello.
              Can you send order number of previous purchase or email address that was used during previous purchase ?
              Please send all this to support @ wpbookingcalendar.com

                • Hello.
                  I sent the link to download new update 10.7
                  Please try to install it and test about this issue.
                  Kind Regards.

                  • Hi , well the first problem was solved Thank you
                    Now I think Im facing another problem , when a customer book a car for example and have successful payment so the booking will be automatically approved , but if the same customer do a refund and get his money back !!!
                    ps: Im using PayPal checkout

                    • Hello.
                      If customer cancel the booking, the you need manually to do refund from the PayPal account.
                      It is not possible to make refunds directly from the Booking Calendar UI. Sorry.
                      Kind Regards.

                    • I think there is misunderstood , im talking about a client who did refund from paypal but didn't cancel booking , he booked then paidso booking approved , then he refund money from paypal

                    • Hello.
                      Ok, I see, sorry for misunderstanding. In this case you need to cancel this booking manually at the Booking Listing page.
                      Unfortunately, there is no real time connection between the PayPal and the Booking Calendar.
                      Kind Regards.

                    • Ok thank you , I appreciate your fast answers
                      I'm using only PayPal checkout , My website is for German Costumers ,There is SEPA appeared on payment form but I want to accept payment from PayPal Accounts or Credit Card , How to disable it , i won't use sepa

                    • Hello.
                      It is depends from the PayPal.
                      Probably you can do this in your PayPal account configuration.
                      Kind Regards.

                    • Hello , how i can Cancel all pending bookings less then 15 mins time interval ?

                      or at least don't show that pending bookinds days not available ?

                    • Hello.

                      Please open the General Booking Settings page and in the “Capacity section”, activate this option: “Use pending days as available”.

                      Kind Regards.

  6. My startup wizard keeps going to a blank page at step 4. It just has this at the top-

    Wed, 13 Nov 2024 21:21:13 GMT and a blank page. I don't understand what I'm doing wrong. I've tried multiple times and always get the same result.

    Website- 13StepsToTheBeach.com

    • Hello.
      Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
      Kind Regards.

  7. Is it also available for giant e-commerce-based projects? I am looking for a plugin where my customers can book their shopping in an ordered way so that we can handle them effectively.

  8. Hallo

    ich habe bis jetzt den kostenlosen Booking calender benutzt und heute das upgrade Booking calender personal gekauft. Der download funktionierte perfekt und die Datei ist extrahiert. Nun finde ich nicht, wie ich den neuen Kalender zum laufen bringe und natürlich den bestheneden calender nicht dabei lösche.

    Vielen Dank

  9. Subject: Issue with Booking Calendar Personal Plugin: Acceptance Emails Not Received by Clients

    Message:

    Hello Support Team,

    We are experiencing an issue with the Booking Calendar Personal plugin on our website, labarceloneta.nl. Clients receive confirmation emails when they make a booking successfully, but they do not receive any email when their booking is accepted.

    To troubleshoot, we have installed an SMTP mail plugin, which confirms that all settings are configured correctly, and other emails (such as booking confirmations) are being delivered without issues.

    Could you please assist us in identifying the cause of this problem? Are there any additional settings or troubleshooting steps we should consider to ensure acceptance emails are received by clients?

    Thank you for your assistance.

    Best regards,

    Nick - La Barceloneta

    • Hello.
      If you approve the booking from the Booking Booking Listing page, please be sure the the toggle “Send emails” at the top right side under toolbar was enabled.

      Otherwise To ensure your notifications arrive in your and your customers inboxes, we recommend connecting your email address to your domain and setting up a dedicated SMTP server.

      If something does not seem to be sending correctly, install the WP Mail Logging Plugin ( https://wordpress.org/plugins/wp-mail-logging/ ).

  10. Hello, I am using the Impreza Pro theme, and after installing your plugin, I encounter an Internal Server 500 error whenever I try to perform any action. How can I resolve this issue? Thank you in advance.

    • Hello.
      1) The "500 error" in the server it's  general error message. We need to check the exact reason for this issue.
      Please recheck your error.log in your serverconfiguration, about any relative errors.
      If you can not find error.log file, please contact the support of your hosting company about helping in finding this file.
      After this will be possible to solve this issue. You can check  about some common issues of such errors  here: https://wpbookingcalendar.com/faq/500-internal-server-error/

      2) You can also deactivate emails at the Booking > Settings > Emails page. And retest then if the error relative to the sending of emails. 

      3) It can be because of conflict  with some other plugin or actual theme. Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation. If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

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