Support

Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4, archive 5 and archive 6 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

If my subscription for updates has expired or is canceled, will the plugin continue to work?

Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.

While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.

To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.

Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.

Optional Subscription for Updates:

1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.

2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.

However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).

You can request the latest update of the Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.

Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.

Editions:

Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:

Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.

Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.

Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.

If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.

Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.

We can help with specific questions related to configuration or troubleshooting.

When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.

We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.

Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.

What support do we NOT provide:

  • We do not provide full configuration on the customer's website.
  • We do not provide any customization of source code.
  • We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
  • We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
  • We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
  • If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
  • We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.

Please be sure to check the terms and conditions for the plugin usage and the support we provide.

We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.

You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).

Updated 2025-02-09


    • Hello.
      1) Please be sure to use the latest update of Booking Calendar 10.7

      2) Then please check about any type of conflicts.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If it does not help, please deactivate all your plugins and activate the default WordPress theme. And then retest it again.

      3) Otherwise, if the previous 2 steps will not help, please send the exact link to your page with the booking form, where you are having the issue.

      Thank you.

  1. Hi,
    Could you please explain if there is a function available to set how many times a time slot can be booked?

    For example, we have the following cases (all time slots are at the same day):

    - Booking time slot from 17:00 to 17:30, where we can accommodate two bookings.
    - Booking time slot from 18:00 to 19:00, where we can accommodate four bookings.

    We are looking for an option in the settings that allows us to configure this.

    • Hello.
      It is possible to set that all your time slots can be booked 2 times or 4 times, but not the different number of times in the same calendar.
      So possible such configuration:
      - Booking time slot from 17:00 to 17:30, where we can accommodate four bookings.
      - Booking time slot from 18:00 to 19:00, where we can accommodate four bookings.

      OR

      - Booking time slot from 17:00 to 17:30, where we can accommodate two bookings.
      - Booking time slot from 18:00 to 19:00, where we can accommodate two bookings.

      Such configruation possible in the Booking Calendar Business Large or higher version.
      In the Booking Calendar Business Large version, you can set capacities for your booking resources either for the entire day or for specific times within a day. This means you can control the number of bookings allowed for each day or for specific time slots. Learn more about this feature https://wpbookingcalendar.com/overview/#capacity

      For example, you could specify that your booking resource can accommodate up to 10 bookings per day in a specific calendar. Alternatively, if you use time fields in the booking form, each time slot can accommodate up to 10 bookings per day. This flexibility allows you to manage bookings effectively, whether they are for full days or specific times.

      Explore this feature in the live demo https://bl.wpbookingcalendar.com/

      For detailed instructions on configuring capacity and availability for booking resources and to watch a video about this feature, refer to this article https://wpbookingcalendar.com/faq/capacity-concept/

      Kind Regards.

    • Hello.
      If you want to make the integration of your payment system by yourself, you will be able to check how integrated payment systems exist in the plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      As a standard practice, we do not provide personalized customizations.
      You can review the support we offer https://wpbookingcalendar.com/faq/what-support-do-you-provide/

      If you require additional functionality, feel free to suggest it, and we'll consider adding it to our future updates. However, please understand that implementing new features depends on various factors and may not be feasible immediately.

      Please take note of this important information about customizations.
      If you've already customized the plugin to suit your needs, it's likely tailored to your unique requirements. If you've made source code changes to extend functionality or create a custom workflow for the Booking Calendar beyond its standard processes, it's important to understand that these alterations are your responsibility. We're unable to provide support or fixes for these changes. Typically, such tasks are handled by your web developer. Thank you for your understanding.
      For further details on our support policy, please refer to https://wpbookingcalendar.com/faq/what-support-do-you-provide/

      Kind Regards.

  2. Hello,

    We have Business Medium type of your Calendar. Is there posibility to block booking from specific time?

    Meaning, every single morning at 9am, we want to block booking for that day, so our people can prepare for the day without any change.

    Thank you.

  3. Hello,

    When trying to export the bookings (ics) to a Google Calendar, it shows the correct booked dates but also includes an extra day booked before the actual bookings.

    For example, if there was a booking for 24-27th of December, it shows 23-27th of December in the exported calendar.

    Any idea which setting might be broken?

    Thanks,
    Liz

    • Hello.
      Please be sure that you have correctly configured the Timezone at the WP Booking Calendar > Settings > Sync > "General" page.
      Kind Regards.

  4. I made a test booking, but did not make the payment. And then, on admin side, when managing the booking, the button "send payment request to visitor" does not work - I do not receive an e-mail or sms or anything else.

    Where to change the language of the months and days on the calendar?

    Where to change the design (colors) of the button on the calendar form (next button)?

  5. Dear WP Booking Calendar Support,

    I hope you’re doing well. I’m having trouble configuring my WP Booking Calendar to automatically sync bookings from multiple external .ics files, and I need your assistance to clarify and fix the setup.

    What I Have Done So Far:
    Configured a CRON Job:

    I set up a CRON job on my server using wget to visit the calendar page URL:
    bash
    Copy code
    wget -qO- https://spapartyhome.com/spa-home-with-pool-sauna-hot-tub-cocktail-bar/ &> /dev/null
    This CRON job runs every hour to ensure the calendar syncs automatically.
    Added External .ICS URLs:
    I have three external .ics calendar links that I want to sync with WP Booking Calendar:

    TravelNest: https://api.travelnest.com/ical?id=5339146
    Booking.com: https://ical.booking.com/v1/export?t=df20529d-2de0-4f26-8025-ea6f725370eb
    Airbnb: https://www.airbnb.co.uk/calendar/ical/647730362517000945.ics?s=29f4b99ad7c87289cbcdf61a0ff48bf0
    Testing:
    I’ve tried visiting the page manually, but I’m not sure if the bookings from these .ics files are syncing correctly into my WP Booking Calendar. I also don’t know if the CRON job is successfully triggering the sync.

    What I Need Help With:
    Setting Up Automatic Sync for Multiple .ICS Files:

    How can I add these .ics files to WP Booking Calendar to ensure they sync automatically at regular intervals?
    Is there a specific page or shortcode (like [wpbc-import]) that I should use for this process?
    CRON Configuration:

    Have I configured the CRON job correctly, or do I need to use a different URL (e.g., a specific page for syncing imports)?
    Should the CRON job trigger a specific function or action within the plugin?
    General Workflow:

    Can you provide clear instructions on how to set up the WP Booking Calendar so it syncs with these external calendars without requiring manual intervention?
    Are there any additional settings or steps I’m missing?
    My Goal:
    I want my WP Booking Calendar to automatically sync availability and bookings from the three external .ics files (TravelNest, Booking.com, Airbnb) so that my calendar stays up-to-date without me having to manually trigger the sync.

    Your guidance would be a huge help as I’m feeling stuck with this setup. Please explain the process in a simple way so I can resolve this issue quickly.

    Thank you so much for your support, and I look forward to hearing from you soon!

    Best regards,
    Wajih Shaikh
    [Website URL: https://spapartyhome.com/%5D

    • Hello.
      You need to insert the correct import shortcodes into your page: https://spapartyhome.com/spa-home-with-pool-sauna-hot-tub-cocktail-bar/

      Find more information at this page: https://oplugins.com/plugins/wp-booking-manager/booking-manager-help/#events-import

      Example:

      
      [booking-manager-import url='https://api.travelnest.com/ical?id=5339146' resource_id=1 from='today' until='any']
      [booking-manager-import url='https://ical.booking.com/v1/export?t=df20529d-2de0-4f26-8025-ea6f725370eb' resource_id=1 from='today' until='any']
      [booking-manager-import url='https://www.airbnb.co.uk/calendar/ical/647730362517000945.ics?s=29f4b99ad7c87289cbcdf61a0ff48bf0' resource_id=1 from='today' until='any']
      

      If the ID of your booking resources is 1. You can check the ID of booking resources at the Booking > Resources page.

      Please note, in the Booking Calendar Free version exist only one default booking resource with ID =1.
      Kind Regards.

      • Subject: Clarification on Automatic .ICS Sync via CRON

        Dear WP Booking Calendar Support,

        Thank you for your response and the shortcodes for importing .ics files. I have added the shortcodes to my page:
        https://spapartyhome.com/spa-home-with-pool-sauna-hot-tub-cocktail-bar/

        I would like to automate the synchronization of these .ics calendars using a CRON job. However, I’m confused about which URL I should add to the CRON job to trigger the import process automatically.

        Could you please confirm:

        1. Should I use the page URL (https://spapartyhome.com/spa-home-with-pool-sauna-hot-tub-cocktail-bar/) in the CRON job?

        2. Or is there another specific URL or endpoint designed for syncing .ics files automatically?

        I appreciate your clarification as this will help me finalize the setup.

        Best regards,
        Wajih Shaikh
        [Website URL: https://spapartyhome.com/%5D

          • Subject: Assistance Required: CRON Job Not Triggering .ICS Import Properly

            Dear WP Booking Calendar Support,

            Thank you for confirming that I need to use the page URL where the import shortcodes are placed in the CRON configuration. I have set up a CRON job with the following page URL:
            https://spapartyhome.com/spa-home-with-pool-sauna-hot-tub-cocktail-bar/

            However, the CRON output shows the full HTML of the page instead of executing the .ics import functionality. It appears that caching or optimization (e.g., from NitroPack) might be interfering. Here’s what I’ve tried so far:

            1. I updated the CRON job to include the ?nonitro=1 parameter to bypass caching:

            wget -qO- https://spapartyhome.com/spa-home-with-pool-sauna-hot-tub-cocktail-bar/?nonitro=1 &> /dev/null

            2. I manually visited the page with the ?nonitro=1 parameter and found no visible confirmation of the imports being triggered.

            3. The CRON job still seems to fetch the entire page content, and I don’t see the .ics imports reflected in the calendar.

            My Questions:

            1. Is there any additional configuration required for the import shortcodes to work when triggered via CRON?

            2. Should I use a different endpoint or URL to ensure that the .ics import functionality is executed properly?

            3. Is there a way to verify if the import shortcodes are being triggered correctly when accessing the page via CRON?

            I would greatly appreciate your guidance on resolving this issue so I can automate the .ics calendar synchronization without manual intervention.

            Thank you for your help!

            Best regards,
            Wajih Shaikh
            [Website URL: https://spapartyhome.com/%5D

  6. Hi there,
    I am having an issue with the [cost_hint] in the booking form. My current booking form has a [cost_hint], [selectbox* starttime], and a [selectbox* endtime] fields. Currently, the intervals for the start times and end times are 30 min, and I charge $50/hour. Sometimes, when I first enter the booking form and choose a date for the first time, the [cost_hint] turns into a large number (like $1150), even if the start time and end time are only 30 minutes apart. The issue is fixed when I select a different end time, and then select the original end time again. This behaviour changes every time I refresh. Sometimes the first [cost_hint] is correct, and in other times it is a large number. It is a bit confusing for the end user, and I was wondering if I could have your assistance in solving this issue?

  7. Hello, we buy this plugin and there is one small detail that is not clear to me. When client select 4 days in calendar (it is 3 nights) - It is ok in description under calendar it says you choose 3 nights, but total cost is for 4nights (1 night is more in total cost) How to fix this?? Thanks

    • Hello.
      You need to use the correct shortcode in the booking form for showing the days or for showing nights at the WP Booking Calendar > Settings > Booking Form page. Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

      
      [days_number_hint] - Number of selected days. Example:3
      [nights_number_hint] - Number of selected nights. Example:2
      
  8. I lost setting up something other, i lost info under calendar about total nights selected and price show???? How to enable this??? Thanks

    • Hello.

      You can use [cost_hint] shortcode in the booking form at the Booking > Settings > Form page to show the total booking cost in real time depending from the selection of dates and some other options in booking form. It’s possible in the Booking Calendar Business Medium or higher versions.

      Example of shortcodes:

      
      [check_in_date_hint] - Selected Check In date. Example:11/25/2025
      [check_out_date_hint] - Selected Check Out date. Example:11/27/2025
      [check_out_plus1day_hint] - Selected Check Out date. + 1 day Example:11/28/2025
      [start_time_hint] - Selected Start Time. Example:10:00
      [end_time_hint] - Selected End Time. Example:12:00
      [selected_dates_hint] - All selected dates. Example:11/25/2025, 11/26/2025, 11/27/2025
      [selected_timedates_hint] - All selected dates with times. Example:11/25/2025 10:00, 11/26/2025, 11/27/2025 12:00
      [selected_short_dates_hint] - All selected dates in "short" format. Example:11/25/2025 - 11/27/2025
      [selected_short_timedates_hint] - All selected dates with times in "short" format.. Example:11/25/2025 10:00 - 11/27/2025 12:00
      [days_number_hint] - Number of selected days. Example:3
      [nights_number_hint] - Number of selected nights. Example:2
      [cancel_date_hint] - 14 dates before selected Check In date. Example:11/11/2025
      [pre_checkin_date_hint] - This shortcode is used in the booking form to display the date N days before the selected check-in date.
      

      And

      
      [cost_hint] - Full cost of the booking. 
      [original_cost_hint] - Cost of the booking for the selected dates only. 
      [additional_cost_hint] - Additional cost, which depends on the fields selection in the form. 
      [deposit_hint] - The deposit cost of the booking. 
      [balance_hint] - Balance cost of the booking - difference between deposit and full cost.

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