Pre-Sales Questions
It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.
Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.
If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).
Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.
If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).
You can request new update of Booking Calendar on this page.
If my subscription for updates has expired or is canceled, will the plugin continue to work?
Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.
While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.
To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.
Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.
Optional Subscription for Updates:
1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.
2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.
However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).
You can request the latest update of the Booking Calendar on this page.
Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.
Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.
Editions:
Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:
Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.
Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.
Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.
You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.
Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.
Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.
Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.
If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.
Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.
We can help with specific questions related to configuration or troubleshooting.
When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.
We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.
Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.
Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.
What support do we NOT provide:
- We do not provide full configuration on the customer's website.
- We do not provide any customization of source code.
- We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
- We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
- We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
- If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
- We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.
Please be sure to check the terms and conditions for the plugin usage and the support we provide.
We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.
You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).
Updated 2025-02-09
Hi,
Is there a way of manually sending emails or is it only automated? I have only just installed the system and have added existing bookings and now want to send the confirmation emails out. Is this just done automatically when you approvde the booking?
Thank you
Hello.
1) You can check all email templates at the WP Booking Calendar > Settings > Emails page.
2) If you asking, when the system send the "approved booking email" notification,
so then yes, it is sending automatically, only if you approve the booking.
Kind Regards.
Thats great, thanks for the quick reply
BONJOUR
Je souhaiterai creer un deuxieme formulaire avec calendrier de reservation pour la location de villas sur mon site j ai fais un formulaire pour les VTC CHAUFFEURS PRIVÉS mais e ne sais pas comment faire pour creer un deuxieme formulaire pour les villas ... pourriez vous me dire comment faire? ce sont deux pages differentes
merci
Hello.
1) In case if you just need to have 2 different calendars (but with booking form that has the same form fields). The ability to have independent calendars possible in all paid versions of Booking Calendar.
Check more here https://wpbookingcalendar.com/overview/#booking-resources
You can watch video overview about this feature here https://wpbookingcalendar.com/help/multiple-calendars-video-overview-of-booking-resources-in-booking-calendar/
Please read firstly the general instruction about usage of paid versions of Booking Calendar: https://wpbookingcalendar.com/faq/general-usage-instruction/
You can create the different booking resources (your properties or services - unique calendars) at the WP Booking Calendar > Resources page and then you be able to insert booking forms for each of your booking resources into the posts or pages. Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/faq/insert-booking-calendar-into-page/
2) In case if you need to have several different booking forms with different form fields configurations, then it's possible in the Booking Calendar Business Medium or higher versions.
Check more about this feature here: https://wpbookingcalendar.com/overview/#custom-forms
You can create several custom booking forms at the Booking > Settings > Form page by clicking on "Add new Custom Form" button. Find more information at this FAQ page https://wpbookingcalendar.com/faq/different-booking-forms-for-different-booking-resources/
Kind Regards.
I purchased this today and never received the email with the download link. Very disappointed.
Hello.
During purchase you have entered your email address with mistake: blingmyleather{CUTTED}@gmail.com.au
We have resend email to your current email address: blingmyleather{CUTTED}@gmail.com
Kind Regards.
HEllo, I have problem with BookingCalendar, It says WPBC Error. JavaScript library "datepick" was not defined.
I need urgent help. Thanks
Hello.
Please check this troubleshooting instruction: https://wpbookingcalendar.com/faq/loading-jquery-twice/
Kind Regards.
How can I show the final cost before press the book now botton or when I select the days in the calendar?
You can use [cost_hint] shortcode in the booking form at the Booking > Settings > Form page to show the total booking cost in real time depending from the selection of dates and some other options in booking form. It’s possible in the Booking Calendar Business Medium or higher versions.
Kind Regards.
Dear WP Booking Calendar Support Team,
I hope this message finds you well. I am currently using WP Booking Calendar for my website and would like to add an upload or attachment field to the booking form.
Could you please let me know if there is a built-in feature to implement this functionality or if there is a custom approach I can follow to achieve this? Any guidance, documentation, or plugin recommendations would be greatly appreciated.
Thank you for your assistance, and I look forward to your response.
Hello.
Booking Calendar does not support the upload fields. It does not contain functionality for file uploading!
If you need that visitor upload some file during the booking process, then please configure in the email template (that is sent to the visitor, after the visitor made the booking) some link to the secret page, where there will exist some form for uploading files.
For uploading files, please use some other plugin, then just insert into that "secret" page some form for the ability to upload files by your visitor.
Kind Regards.
Dear WP Booking Calendar Support Team,
I hope this message finds you well.
I am currently using WP Booking Calendar on my website, and I would like to configure the plugin to send an email notification to the admin email (info@spapartyhome.com) whenever a booking is approved.
Currently, it seems that the admin does not receive any notification after approving a booking. Could you please guide me on how to achieve this functionality? Specifically, I would like the admin to receive an email similar to the one sent to customers when their booking is approved.
Hello.
Not receiving emails, can depend on the different items. Please check this troubleshooting instruction: https://wpbookingcalendar.com/faq/no-emails/
Shot summary.
Firstly you need to check that you have activated and configured the email templates at the Booking > Settings > Emails page:
- option "Enable / Disable" at the specific email templates at the Booking > Settings > Emails page, must be checked
- also "From" field at the specific email template must to have the same website DNS as your website.
But in most situations you will need to install and configure some SMTP plugin.
We can recommend to install and configure this WP Mail plugin: https://wordpress.org/plugins/wp-mail-smtp/
but you can search and install any other SMTP plugin: https://wordpress.org/plugins/search/smtp/
Why do you need to have an SMTP plugin?
SMTP plugins have to fix your email deliverability by reconfiguring WordPress to use a proper SMTP provider when sending emails.
This is a problem for a lot of WordPress sites because by default, WordPress uses the PHP mail function to send emails generated by WordPress.
The issue is that most WordPress hosting companies don’t have their servers properly configured for sending PHP emails.
The combination of two causes your WordPress emails to not get delivered.
It also can be a reason why your emails are marked as spam.
Please check more here https://wpmailsmtp.com/wordpress-emails-going-to-spam/
Kind Regards.
Thank you for your response and the detailed troubleshooting steps. I’d like to clarify that I am not experiencing issues with receiving emails. Emails, including booking notifications and approvals, are working as expected.
What I need assistance with is configuring WP Booking Calendar so that the admin also receives an email when they approve a booking.
Currently, when an admin approves a booking, the user receives an approval email, which is great. However, I want the admin (e.g., info@spapartyhome.com) to also receive an email confirmation for their own reference whenever they approve a booking.
Could you please guide me on how to enable this functionality? If there’s a setting or customization needed to achieve this, I would greatly appreciate your instructions.
Thank you for your continued support!
Hello.
Booking Calendar send emails in the same way to any type of emails. You (e.g., info@spapartyhome.com) can not receive emails by different reasons, one of them blocks at the mail server or server side. Such issues ususally resolved by the SMTP plugin.
Please install the SMTP plugin. We can recommend to install and configure this WP Mail plugin: https://wordpress.org/plugins/wp-mail-smtp/
but you can search and install any other SMTP plugin: https://wordpress.org/plugins/search/smtp/
If you will have the difficulties in correct configuration of the SMTP plugin please contact support of this SMTP plugin.
So to ensure your notifications arrive in your and your inboxes, we recommend connecting your email address to your domain and setting up a dedicated SMTP server.
If something does not seem to be sending correctly, install the WP Mail Logging Plugin and check the error log about not sending emails.
Kind Regards.
Thank you for your prompt response. I’d like to reiterate that I am not experiencing any issues with email delivery. All emails, including notifications and approvals, are working perfectly, and I am already receiving them as expected.
My question is specific to functionality:
When an admin approves a booking, the user receives an approval email. I would like the admin to also receive an email confirmation when they approve the booking.
Currently, it seems there is no functionality to notify the admin upon approval. Could you confirm if this is possible and guide me on how to set it up?
I appreciate your assistance and look forward to your guidance.
Hello.
Sorry for confusion with this.
>> When an admin approves a booking, the user receives an approval email. I would like the admin to also receive an email confirmation when they approve the booking.
Please open the WP Booking Calendar > Settings > Emails > Approved Email page and enable toggle: "Copy(ies)" then define there "your email address".
Kind Regards.
Hi, I have the latest updated calendar package. I have tried everything and watched tutorials, but I don't know how to block a specific time slot when closing or opening availability.
Could you please tell me how to do it in a clear and simple way?
Thanks!
Hello.
It's possible to make the blank bookings for such dates at the Booking > Add booking page. You can use the "Auto-fill form" button at the top toolbar on the Booking > Add booking page to make the fast blank booking in 3 mouse clicks in the Booking Calendar Business Small or higher versions.
Watch it in this video guide https://wpbookingcalendar.com/help/add-new-booking-admin-video-tutorial/
Test it here https://bs.wpbookingcalendar.com/
Is there a limit to the number of individual days a visitor can book in one booking? Currently we can't select more that 10 dates. Or rather, we can select them but the dates 11+ don't book or show on the booking in the back-end (neither Listing or Calendar views).
Hello.
If you need to limit the number of days to select in one booking process, then you can enable the range days selection mode using 2 mouse clicks and set the maximum number of days to select. It’s available in the Booking Calendar Business Small or higher versions. Configure this at the WP Booking Calendar > Settings General page in “Calendar” section
Check more about this feature here: https://wpbookingcalendar.com/overview/#range-days-selection
Test it in this live demo https://bm.wpbookingcalendar.com/
Kind Regards.
No, it's not a range, it's multiple single days (the same day each month) and we're wanting to select them up to a year ahead.
and we want to be able to select more than 10 dates in the single booking, not limit it. Currently there seems to be a limit in place of no more than 10 individual dates (not a range of 10 days).
No, it have not to be limits there.
Can you send the link to your page with booking form, where you are having the issue. ?
Unfortunately it is not possible to set the maximum number of days to select for such type of days selection.
Kind Regards.
I don't want to set a limit - there already seems to be one and that's the problem.
Curently Booking Calendar does not have functionality to set some limits for “multiple days” selection mode. Sorry.
We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.
Kind Regards.
You're not understanding the issue. I'm NOT trying to set a limit. I'm telling you there's a problem because it is not possible to select more that 10 multiple days in a booking.
Hello.
Please send the link to your page with booking form, where you are having the issue.
https://ageconcernchelmsford.org.uk/hall-hire/make-booking/
You can select them on the front-end but they don't register on the back-end - any day more than 10 multiple days don't show as booked in either the booking details or the calendar view.
So actually, it's not anything over 10 days - it's missing off the final date of whatever selection I make. Have booked 12 dates in a single multiple day booking and only 11 of the dates show on the backend (despite confirmation on screen that I had booked all 12 dates). The email only shows the 11 dates. When I go to edit the booking the final date doesn't show - instead it highlights the day after the penultimate date. I selected 4th Wednesday of every month in 2025 but on editing the booking it shows Nov 26th and then Nov 27th instead of Dec 24th.
What's going on?
I can send screenshots of the issue if you have an email address.
Hello.
Please open the WP Booking Calendar > Settings General page in “Calendar” section and Disable this option “ Set check out date as available”.
Otherwise please Send screenshot from the Booking > Settings General page in “Calendar” section and Send the link to your page with booking form, where you are having the issue.
Please send all this to support @ wpbookingcalendar.com
Is it possible for the user to request recurring events? For example, the requestor wants to have an event every month, or every x number of weeks?
Hello.
Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.
Visitor needs to select each specific date in Calendar, which such visitor want to make the booking.
It is not possible to select only one date and set some rule to select each such specific date in next 5 months, for example.
Kind Regards.