Support

Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4, archive 5 and archive 6 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

If my subscription for updates has expired or is canceled, will the plugin continue to work?

Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.

While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.

To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.

Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.

Optional Subscription for Updates:

1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.

2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.

However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).

You can request the latest update of the Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.

Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.

Editions:

Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:

Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.

Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.

Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.

If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.

Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.

We can help with specific questions related to configuration or troubleshooting.

When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.

We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.

Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.

What support do we NOT provide:

  • We do not provide full configuration on the customer's website.
  • We do not provide any customization of source code.
  • We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
  • We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
  • We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
  • If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
  • We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.

Please be sure to check the terms and conditions for the plugin usage and the support we provide.

We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.

You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).

Updated 2025-02-09


  1. Hello,

    When i choose this option ( Set check out date as available ) it remove 2 days. When i want to make a reservation for 3 nights / 4 days (20.01 - 24.01) it's calculated the price corect for 3 nights but in info showing this stay is for 2 nights 20.01 - 22.01, but the price is for 3 nights.

    How to fix this ?

    • Hello.
      1) You can deactivate this option "Set check out date as available" and set cost per nights, instead of cost per days at the WP Booking Calendar > Settings > Payment Setup page.
      2) Otherwise you can use the days hints instead of nights hints at the WP Booking Calendar > Settings > Booking Form page.
      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

  2. Hi, I just installed the newest update, Version 11.Business.Medium.SingleSite.10.9.3, and am having an issue adding the calendar to pages in the wordpress block editor-I have to switch to the classic editor in order to add. My current version of wordpress is 6.7.1. Is there a setting I need to change somewhere?

    • Hello.
      Probably it's because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If it does not help, please deactivate all your plugins and activate the default WordPress theme. And then retest it again.
      We just need to find the reason for this issue.

  3. I bought the Business Medium version for a customer. They have just one cabin which can be booked for one visitor at a time. So quite simple.

    However, I can't figure out how to prevent people from booking days that already have a pending booking. It's unbearable if there are several bookings for the same days and my customer has to deny and disappoint all the others except one or start calling all the people that have made overlapping bookings and try to make sense of the situation.

    I'm sure it is possible to block further bookings for pending days, but I can't seem to find the right setting.

    • Hello.
      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the “Capacity section”, please be sure that you have not activated this option: “Allow unlimited bookings per same day(s):”. This option must be unchecked. If its checked, please uncheck it and update the settings.

      Also this option “Use pending days as available” must be unchecked, as well. It’s located at the Booking > Settings General page in Capacity section.

      Kind Regards.

  4. Hello,

    after updating to 10.9.3. Skins Light__24_8_ started to have no correct color fill in occupied approved days, see the picture. I have cleared cache, and also checked plugin files css/ skins/ .... Fill is only on changeover days

    Thanks for your help

    Dominik

  5. Hello,

    I have problem with these spaces after checkbox, I need the text for each checkbox on one row

    Problem

    My code here for booking form:

    <!-- Simple HTML shortcodes in the form (check more at "Generate Tag" section):
    Row: ... | Columns: ... | Labels: ... | Spacer: -->

    [calendar]

    Termín: [selected_short_timedates_hint] - [nights_number_hint] noc (-i)
    <!--
    Cena: [cost_hint] včetně DPH

    Uvedená cena nezahrnuje spotřebu elektrické energie a místní poplatky. Cena zahrnuje spotřebu dřeva na topení v kachlových kamnech. Cena je orientační. Přesnou nabídku vám zpracujeme.

    -->


    Pokračovat na krok 2

    Jméno *:[text* firstname]
    Příjmení *:[text* lastname]

    Email *:[email* email]
    Telefon *:[text* phone]

    [condition name="season-guest" type="season" value="VANOCE"]

    Počet hostů *:
    [select visitors "1" "2" "3" "4" "5" "6" "7" "8" "9" "10" "11" "12" "13" "14" "15"]
    Země *:[country "CZ"]

    [/condition]

    [condition name="season-guest" type="season" value="SILVESTR"]

    Počet hostů *:
    [select visitors "1" "2" "3" "4" "5" "6" "7" "8" "9" "10" "11" "12" "13" "14" "15"]
    Země *:[country "CZ"]

    [/condition]

    [condition name="season-guest" type="season" value="VELIKONOCE"]

    Počet hostů *:
    [select visitors "1" "2" "3" "4" "5" "6" "7" "8" "9" "10" "11" "12" "13" "14" "15"]
    Země *:[country "CZ"]

    [/condition]

    [condition name="season-guest" type="season" value="SEZONA_L"]

    Počet hostů *:
    [select visitors "1" "2" "3" "4" "5" "6" "7" "8" "9" "10" "11" "12" "13" "14" "15"]
    Země *:[country "CZ"]

    [/condition]

    [condition name="season-guest" type="season" value="SEZONA_H"]

    Počet hostů *:
    [select visitors "1" "2" "3" "4" "5" "6" "7" "8" "9" "10" "11" "12" "13" "14" "15"]
    Země *:[country "CZ"]

    [/condition]

    Ulice *:[text* street]
    Město *:[text* city]

    PSČ *:[text* ZIP]
    Kraj *:[text* province]

    Poznámka (např. počet dětí, jejich věk, specialní přání...): [textarea notes]

    Slevový kód:[coupon coupon]


    [checkbox* vop use_label_element "Souhlasím s"] všeobecnými obchodními podmínkami a ubytovací řádem

    [checkbox* gdpr use_label_element "Souhlasím se"] se zásadami ochrany osobních údajů (GDPR)

    Termín: [selected_short_timedates_hint] - [nights_number_hint] noc (-i)

    <!--
    Cena: [cost_hint] včetně DPH

    Uvedená cena nezahrnuje spotřebu elektrické energie a místní poplatky. Cena zahrnuje spotřebu dřeva na topení v kachlových kamnech. Cena je orientační. Přesnou nabídku vám zpracujeme.

    -->

    Captcha *:[captcha]

    Zpět na krok 1   
    [submit "REZERVOVAT"]

  6. I can't seem to find any reference to "Balance Due Date" i.e. the date on which the balance payment is to be paid. I need to set the date for when balance payment is due i.e No. of days before check in date and show this date to the customer when they make booking.
    Thank you
    Eric

      • I can see how to set up the deposit payment as per link above /partial-payment-setup/

        If I understand what you say above there is no way to set up an automatic balance due date and the only way is to manually enter the date into every booking. Please confirm?

        This would seem to be a standard function for any booking system and I find it hard to believe everyone using your system does this manually. Are there any other work-arounds? Is there a shortcode like [balance_due_date_hint]???
        Thank you

        • Hello.
          Yes, I confirm. It's possible only manually.
          We will add improvements to this feature to the to-do list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
          Kind Regards.

  7. Is it possible to auto-approve bookings that come from a certain form, or with certain rules? (In this case, we want to auto-approve member bookings, either through a member form or based on membership discount code. All other booking must be approved by admin)

    • Hello.
      Unfortunately, it is not possible in the Booking Calendar versions. Sorry. We will add this feature to the to-do list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.

      Currently available only these options for automatic approving:
      - Auto approve bookings during import.
      - Auto approve booking, if booking cost is zero.
      - Auto approve bookings after creation booking in admin panel

      Check them at the WP Booking Calendar > Settings General page in "Auto Cancellation / Auto Approval" section
      Kind Regards.

  8. Re: settings > booking confirmation

    even when I disable Header, Personal Information and Booking Details I still get a message being displayed which shows
    First Name, Booking ID Booking Resource with dates and costs.

    I would like to edit/disable this message as it repeats too much information and contains the following text "requires your payment for confirmation" which I do not wish to display at this point.

    How do I edit or stop this message from displaying and just use the information available in settings . booking confirmation instead?

    Thank you

    • Hello.
      You need to remove the [content] shortcode
      and instead of that use your own configuration there.
      Kind Regards.

  9. Im having an issue configuring the scheduler to allow for the following:
    I have 10 consultants that work on site at clients businesses - they serve different areas, example Oregon, California and Utah. I need to be able to do the following:
    1.) Allow visitors to schedule with a consultant in their area (selected from a drop down in the booking form).
    2.) Calendar needs to be able to show availability for specific consultant OR all consultants that service that region.
    example if i choose Oregon and have 3 resources availble VS if I choose oregon and then select a specific consultant ie Bob then only Bobs availability to show.

    IS this doable?

    • Hello.
      1) You need to define the each consultant as the separate booking resource (calendar with own availability) at the Booking > Resources page. Then you can have the selection of the booking resources. You can have the selections of booking resources, like in this example https://bm.wpbookingcalendar.com/select-resource/
      Please check more about the shortcode for inserting into the post or page for using such selection of booking resources here: https://wpbookingcalendar.com/faq/shortcode-booking-resources-selection/

      2) It's possible to show only specific one calendar, relative to selected booking resource. One booking resource relative to one consultant.
      So this feature " all consultants that service that region." with booking resource selection shortcode will not work.
      Kind Regards.

  10. Bonjour,
    Existe-t-il une possibilité d'indiquer un "paiement à l'arrivée", sans demande d'acompte ?

    • Hello.
      You can enable this option "Do not show payment form, after submit booking form" at the WP Booking Calendar > Settings > Payment Setup page. In this case, the payment forms will not show after booking submitting.
      Kind Regards.

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