Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi there,

    First of all, my compliments for the great plugin! I bought the Small Business version and use it for meterial rental.
    I would like to use a checkbox to hide\show fields function in the booking form. So far I found a javascript function and work well if used as reservation per resource page (booking Form, bookingtype=fixed(resource ID). The function is...

    function myFunction() {
    var checkBox = document.getElementById("myCheck");
    var text = document.getElementById("text");
    if (checkBox.checked == true){
    text.style.display = "block";
    } else {
    text.style.display = "none";
    }
    }

    [calendar]

    name*:[text* name]
    ....etc
    Do you need additional mounting set?

    brand:[text brand]
    model:[text model]
    build year:[text year]

    ....etc
    [captcha]
    [submit class:btn "Send"]

    In a different page we use the a booking calendar with selection of resources e.g. [bookingselect type='1,51,101']. When the first resources of the list is selected the function work fine but selecting others it don't. I'm sure that the function loses it variables or something like that but I am not experienced enough to troubleshoot this and not familiar how the functions of the booking calander interfere. Allready test a jQuery based script, the result is exactly the same. Are we on the wrong track or do you have a example function/script to use a checkbox to hide\show fields in the booking form.
    Best regards,

    • Hello.
      It’s because html ID of each field in the booking forms are different. Each booking resources (while you making selection) open own booking form, where ID of booking fields are different.
      And that’s why in your case it’s works for first booking form but do not work for other booking forms, because there different ID of elements.
      Kind Regards.

      • Thank you for your clear and quick response! So it's behavior by design. Now knowing this it seems almost impossible to apply a checkbox to hide\show fields in the booking form using a page where the booking calendar with selection of resources is used. Or do you know a way to solve this? If not, are there any future developments in the pipeline on this subject?

        • Hello.
          Inside of the [bookingselect ...] shortcode, its does not possible. Because for each such booking form you need to know own ID of booking resource, which exist in field names.
          We will add this feature to the TODO list for having it in future updates of plugin, but I can not say, when this feature will be implemented. Sorry.
          Kind Regards.

  2. Hello,

    When using Stripe in TEST mode, if I enter a fake card number that will emit an error, such as 4000 000 000 9995 (see https://stripe.com/docs/testing), the booking is still entered in bookings list and emails are sent. This is quite the problem as it would allow users to book without paying.

    Is it because TEST mode ? Does it work normally in LIVE/production mode ?

    Thanks

    • (in the case where client has insufficient funds, which is the case matched by 400..9995).

      Also, bookings list says "payment unknown", maybe it's related ?

      • Hello.

        Booking is created before payment process in any case.

        You can activate auto cancellation of pending bookings that have no successfully paid status after specific amount of time. You can activate this option at the Booking > Settings General page in "Auto cancellation / approving" section.

        So if the booking is not approved, and do not have the successfully payed status, this booking can be auto canceled after specific amount of time.

        Or you can even activate to show the "Pending bookings as available dates" - you can activate this option at the Booking > Settings General page in Advanced section.

        But you are need to be sure that all "good" bookings have to be approved or have the successfully payed status.

        Because if you are using the PayPal standard integration and your visitors is made the payment for the booking, but do not click on the "return link" on PayPal site to your site, so Booking Calendar do not know that the payment is successful, and this booking can be auto canceled with that feature.
        Stripe have to auto redirect to booking page automatically.

        So sometimes its possible that the successfully payed bookings will not have this status and that's why can be auto-canceled, if you do not approve them.

        Ideally (for PayPal) you will be need to activate and correctly configure the PayPal IPN system, at the Booking > Settings > Payment page and in the PayPal account. So in this case the PayPal have to send the messages directly to your booking system.

        Kind Regards.

        • I'm sorry, I misidentified the problem.

          The problem is that, in the bookings list, I don't see any visual difference between paid and non-paid bookings. It would be quite a burden if the webmaster has to connect to Stripe every time to check.

          How to show a booking is paid?

          Thanks. Client comes today, I'm a bit nervous.

          • Hello.
            1) Booking is created before payment process in any case. Just after you click on "Send" button, before showing payment form.
            In this case, booking have the "Unknown payment" status at the Booking Listing page.

            2) If visitor click in "Pay now" button, and redirected to the Stripe website for the payment, such visitor can enter their card details there and finish payment.

            When such visitor finish payment at Stripe webpage, so then usually such visitor is redirected to the "Success page) at your website (which you have to be defined at the Booking > Settings > Payment > Stripe page ),
            and ONLY during this moment, booking will have "Success Payment status" in Booking Listing page.

            If payment will be failed during payment at the Stripe page, so then after redirecttion to the Failed page at your website, booking will have Failed payment status.

            3) But in case, if visitor DO NOT click on the "Pay now" button in point #2 or just close browser at point #2, so then such visitor will not be redirected back you your website, and status of payment in booking Listing page will be as before: "Unknown Payment".

            Hope its clear.
            Kind Regards.

  3. The target is to have global business owners listing and handle all resources .

    1. I use wordpress Mylisting theme for listings and to show in single listing page the calendar and form i use this method :
    [booking type=[[calendar-id]] nummonths=1]
    That means i give access to new business owner and accept listing as admin and then he creates a new resource and take the id of it and put it in the field editing the listing .
    Everything works fine so far but i cannot see resluts in Search page .
    I saw the instructions but with no luck .
    I see shortcodes for results but how i can connect them with my existing listing content ?

    2. I use paid translation service for global usage .
    I used to have stracture https://mysite.com/en but now turned to en.mysite.com for every language translation on the fly .
    They are not subdomains but CNAMEs .
    It seems that in default Greek language everything is fine but in en.mysite.com when i login and go to admin dashboard as owner , when i press any of buttons it logs me out to login again .

    PS1. I cleared all cache from everywhere
    PS2. If there is any other way to give access in front end for example would be great always in multiuser version .

    Thanks a lot .

    • Hello.
      Search availability form is working in following way. System search all pages with booking forms and check booking resources ID in Booking Calendar shortcodes. But because you do not have fixed ID of booking resources there system can not find such pages.
      And after that you need to clear the search cache at the Booking > Settings > Search page.
      2) Booking Calendar plugin support translations only by updating MO/PO files. Please check more here

      https://wpbookingcalendar.com/faq/#translation

      Kind Regards.

      • Thanks for quick answer.

        1. So there is no other way for me to show in that pages the calendars to use AND that feature of availability ?
        How can i have fixed ID of booking resources ?
        2. I do not want to translate i may use it only in english lang the problem is the access and as it is not another installation of plugin i have to fix it .
        Please tell me a solution . If it was mysite.com/en what we should do , not allowing a user in other country?
        Please help me solve that issues as is the only i want to go live .

        • Hello.
          1) Fixed shortcodes is means like
          [booking type=2]
          or
          [booking type=7]

          2) Sorry, I have misunderstood you.
          What exactly buttons do you click and what links you are having at those buttons that you are making redirect to the login page ?
          I do not sure that it’s issue relative to the Booking Calendar, something have to be configure in your that other translation plugin, which are changing dns of website.
          Kind Regards.

  4. Hello,

    The Plugin you provide is great for what I need; however, I want to adjust the color. To this regard

    after having gone through your plugin for hours I'm suffering from "too much information". I don't

    think the small size of what I want to accomplish should demand so much energy on what I know will amount to

    such a very small fix. Please advise. Thank you

  5. Hi, I need to insert a booking for 23 Dec 2020 to 2 Jan 2021, but the booking calendar doesn't go that far, can I change the setting to enable bookings for 2021?

    • Hello.
      Please open the Booking > Settings General page and in Calendar section for the option "Number of months to scroll", please set value 2 years or more.
      Kind Regards.

  6. On my booking calendar,

    http://www.kasvillas.co.uk/prices/

    Go to August, book 1st to 8th – the price is £2600 which is right

    Then book a longer period, August 1st to 29th for example – it still gives the price at £2600.

    Can we have it so in that instance 4 x £2600 = £10,400

    • Hello.
      You need to define such costs via "Valuation days" in a way like this:

      Together 8 days  = 2600 GBP,  if check  in day  in "August season"
      Together 15 days  = 5200 GBP,  if check  in day  in "August season"
      Together 22 days  = 7800 GBP,  if check  in day  in "August season"
      Together 29 days  = 10400 GBP,  if check  in day  in "August season"
      

      But in case, if you will allow the middle days selections, like 9 days, so then you need to define some cost for such days, as well.
      For example:

      Together 8 days  = 2600 GBP,  if check  in day  in "August season"
      From 9 to 14 days = 0 GBP for each  day,  if check  in day  in "August season" 
      Together 15 days  = 5200 GBP,  if check  in day  in "August season"
      From 16 to 21 days = 0 GBP for each  day,  if check  in day  in "August season"
      Together 22 days  = 7800 GBP,  if check  in day  in "August season"
      From 23 to 28 days = 0 GBP for each  day,  if check  in day  in "August season"
      Together 29 days  = 10400 GBP,  if check  in day  in "August season"
      

      Check more about this feature here: https://wpbookingcalendar.com/overview/#valuation-days
      Watch it in this video guide https://wpbookingcalendar.com/help/valuation-days-cost-video-overview/
      Kind Regards.

  7. Hello, tooltip question.

    My calendar is setup this way :
    - many season filters all around the year
    - no daily costs, only season costs in Valuation days, when set at : Together, 8 days, {some season specific price}, "for all days"

    Is it possible to make the tooltip display that 8 days cost ? Currently, I can only make it show daily cost, which would lead the client to believe the full week is the cost of 1 day.

    Thanks.

    • Hello.
      It’s does not possible to show costs per weeks. But you can set to show total booking cost in the booking form at the Booking > Settings > Form page by using [cost_hint] shortcode.
      Kind Regards.

  8. In conjunction to the actual calendar being changed for reasons that are beyond me on my website, the SEND function is no longer working. Here is the message I'm getting:

    Error during inserting into BD - Dates
    [F:/wpbc-booking-new.php| L:436|V:8.7.2| DB:Duplicate entry 9-0000-00-00 00:00:00 for key booking_id_dates::INSERT INTO wp_bookingdates (booking_id, booking_date, approved) VALUES (9, 0000-800-00 09:00:01, 0 ), (9, 0000-800-00 10:00:02, 0 )]

    I tried deleting and re-installing the plug in. But did not work. Please advise ASAP

    • Or you are having some issue with dates format configuration at the Booking > Settings General page in Booking admin panel.

      Otherwise probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      Kind Regards.

  9. Hello,

    I'm in a case where clients can only book a full week (8 days counting affected days), and must call the webmaster if they want to book less. Therefore the webmaster must be able to select any number of days. Unfortunately, I can't have it both ways, if I configure it this way for the client, webmaster can only select 8 too.

    I think this question is relevant for several other parameters.

    Could you make it so the clients and webmaster have different (separately configurable) calendars (and booking forms) ? Thanks.

    (otherwise it's working, our client is satisfied for now – thanks again)

  10. Hi,
    I am having trouble with setting up rates with the different season I created for my client.
    It looks like season are not "overriding" themselves if one date is shared between them.
    We have Business Large version of your plugin.

    To resume things simply : we have 7 differents seasons, with 2 general seasons (one for week and one for week end), and 5 specials (for special event and holidays).
    I created each seasons and applied the days they need to occured (as explained in your tutorial video). I then applied rates for every ressource, different for each season as wanted, and activated them. Till there, everything's fine.

    When I'm displaying the booking calendar on the website, my 2 general seasons are taking in consideration (I do have different rate for week end weekend displaying correctly). But absolutely none of my special season is.
    For example : I am suppose to have a special price for Christmas week (120€/day). During a normal week (the full rest of the year), price for week is 88€/day and week end is 105€/day. On the booking calendar, I got the normal week prices and not the Christmas prices.

    Can you please tell me what I did wrong ?
    Please note that because each specials are a lot of differents dates from year to year, and that my client may want to add/change those special season himself regularly, we cannot afford to unselect them all in the 2 general seasons... Just hope the problem is not cause by that.
    If you need to check my settings in back office, I can provide you with login details privately.

    Thank you in advance for your help,
    Best regards,
    Morgane

    • Hello.
      Rates in the Booking Calendar plugin does not have priority.
      You need to deactivate the rates for the “weekdays” and “weekend” seasons, and instead of such seasons you can create new season for weekday, that does not include days from other “specific seasons”, like Christmas. You can create such season as conditional season filter (just be sure to not include months of specific” seasons) or you can create Range days filter at the Booking > Resources > Filters page and Then define your week day for this new season at the Booking > Resources > Cost and rates page.
      Do the same for the weekends.

      In general your, season filters, that you are using for the rates, must do not intersect with each other.
      Kind Regards.

      • Thank you for your reply,

        Instead of such seasons you can create new season for weekday, that does not include days from other “specific seasons”

        Unfortunately it sounds exactly like what I have right now, but with the need to remove all day from my "general" season (my week day and and week end season, that both have specific rates) that are in "special" season, which is specifically what I precise I don't want to do because the special season are changing all the time and we cannot just afford to remove/uncheck every time we are adding a new date. It does not consist of only a specific month or 1 or 2 days that never change.

        I mean, how ergonomic is that ?? Managing more than dozens of dates, first creating them, then remove them from existing seasons, is a really heavy 2-steps when you are not relying on just basic dates all year round.

        Rates in the Booking Calendar plugin does not have priority.

        Is that anything that will be plan in future update ?
        I do understand you have a special topic for that and that you are not taking in custom works, but this is a major functionnality for people that rely on very specific and always changing dates/conditions of booking. And it does seems like absolutely no plugin on the market adress this issue.

        Best regards,
        Morgane

        • Hello.
          Basically you can make a fix for applying firstly "Your specific rates" (like Holidays), and apply general (weekdays or weekends season filters) only later, if the specfic Rates was not applying.

          You need to be sure that "General Filters" (weekdays or weekends season filters) at the Booking > Resources > Filters page was created at the LAST time.
          So if you already configured your "custom season filters", now you can open the Booking > Resources > Filters page and create NEW (weekdays or weekends season filters).
          Then open the Booking > Resources > Cost and rates page and reconfigure Rates.
          - Deactivate rates for your old ususal weekdays or weekends season filters.
          - And activate and configure rates for your new (weekdays or weekends season filters) that you was just created.

          Summary.
          Booking Calendar apply Rates starting from seasons with lower ID, and stop apply rate (if some fixed rate was applied).
          In other Words your Raets have to look like this:

          - 100 USD - "High season"
          - 40 USD - "Summer season"
          - 10 USD - "Weekdays
          - 40 USD - "Weekend

          Kind Regards.

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