Support

Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4, archive 5 and archive 6 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

If my subscription for updates has expired or is canceled, will the plugin continue to work?

Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.

While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.

To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.

Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.

Optional Subscription for Updates:

1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.

2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.

However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).

You can request the latest update of the Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.

Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.

Editions:

Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:

Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.

Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.

Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.

If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.

Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.

We can help with specific questions related to configuration or troubleshooting.

When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.

We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.

Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.

What support do we NOT provide:

  • We do not provide full configuration on the customer's website.
  • We do not provide any customization of source code.
  • We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
  • We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
  • We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
  • If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
  • We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.

Please be sure to check the terms and conditions for the plugin usage and the support we provide.

We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.

You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).

Updated 2025-02-09


  1. Hi, we are wanting to merge together 3 calendars to use for one booking system. Does this plugin allow for it or is there a way we can do this. We have Airbnb, expedia and booking.com as calendars for the one accommodation type. Thanks!

    • Hello.

      Booking Calendar plugin is supporting

      - import of events via .ics feeds from Google Calendar ( or Airbnb or any other calendar that support .ics format, like iCal application)

      - and export bookings to .ics feeds (files), which possible to import in Google Calendar (or Airbnb, Booking.com, HomeAway, TripAdvisor, VRBO, FlipKey and any other calendar that uses .ics format ).

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

  2. Hi! I modified the file wpbc-gw-stripe_v3.php and replace with the code:
    , 'mode' => 'setup'
    //, 'mode' => 'payment'

    as you mentioned. Now the checkout says it will hold the information for future payments but the payment does not show in Stripe. How can we make the payment show in stripe?

    Thank you

    • Hello.
      Currently it's available only such 2 ways of handling payments in Stripe from the Booking Calendar.
      If yo define setup mode, so you can make payment handling by saving payment details and charge your customers later manually from Stripe system.
      Kind Regards.

  3. Hello,

    I have a configuration problem. In "Resources" > "Station Filter" the dates are displayed too close together and it is not very readable. What can I do? Here is the screenshot:

  4. Hello
    How I can set up notifications about new bookings? Maybe on e-mail... or thomething else.
    We bought Business Large for Hotel. But it is not convenient to reload page every time. Moreover we should answer as fast as possible.
    Thank you in advance.

  5. Hi team,

    With the new update Version 11.Business.Medium.SingleSite.10.1, I have an issue in the booking form.
    It is only a "cosmetic" issue where text is not correctly aligned anymore.

    Page: https://lacapte.fr/index.php/booking/

    Form code:

    [calendar]

    First Name*:[text* name]
    Last Name*:[text* secondname]
    Email*:[email* email]
    Total number of adults*:[select* totalnumberofguests "1" "2" "3" "4" "5" "6"]
    Phone*:[text* phone]
    Details:[textarea details]

    [checkbox cleaning_costs default:on ""]

    Total Accommodation: [original_cost_hint]
    Cleaning fees (EUR 100) + Visitors' tax (EUR 1.86 pp/night): [additional_cost_hint]
    [checkbox visitor_tax default:on ""]
    Total for this booking: [cost_hint]

    [checkbox* iagreetothegeneraltermsandconditions use_label_element "I agree to the General Terms and Conditions"]
    General Terms and Conditions

    [captcha]
    [submit class:btn "Send"]

    • Hello.
      Sorry, some of your HTML tags was skipped here, can you send your booking form configuration to support @ wpbookingcalendar.com

      Thank you.

  6. Hi! How can we make the stripe payment processing part of the booking form? We want for the booking request take place only when payment is done (instead of completing the booking process first and then showing a stripe button to pay that take you to stripe checkout website).

      • This is not good. It is inconceivable that users can make a booking without paying, makes no sense. How can we make it work? We are using stripe that can be perfectly integrated as part of the booking form (without redirecting to another page, just like a CF7 form does for example, very basic).

        • Hello.
          It's required to create the booking before the payment process in any case. Because you need to transfer ID of the booking and other details to the Payment system, etc...
          If we do not create the booking before the booking process, then it can be even worse situation. Imaging that someone make the booking for specific dates and try to make the payment, and then he just pause make the payment. The booking was not created in this case. The other visitor make the booking for the same dates and make the payment, booking was created. Now first user continue makeing the payment and did it. Now we can have the double bookings, or we can have the payed booking but can not make the booking.

          So the creation of the booking before payment is must process, you can just do not inform visitor about the creation of the booking. Deactivate the "New Booking (visitor)" email at the WP Booking Calendar > Settings > Emails page.
          At the WP Booking Calendar > Settings > Payment Setup page in Stripe section or in other payment system activate the "Automatically approve/cancel booking" option in Advanced section. And in this case, after finishing of the payment, user will receive about the approved booking.

          Additionally if the payment was not made, you can activate the "Auto-cancel bookings" option for pending bookings, that has no successfully paid status and define some time when this booking will be canceled.

          Kind Regards.

  7. Hi there,

    I am experiencing two strange issues:

    Using this shortcode `[bookingtimeline type='1' view_days_num=365 header_title='All Bookings' scroll_month=3 scroll_start_date='2024-01-01'] does not display booking details on the frontend page (Divi Code Module Integration). Days with bookings are colored, but no details about the person, etc., are shown.

    In the WP Backend: If I change the calendar design from "Green-01" to, for example, "Standard" and save it, the correct theme setting is displayed in the frontend. However, if I then switch to the "Booking Form" tab, make changes, and save them, the theme resets to "Green-01".

    By the way, I apologize if I may have overlooked if these issues are addressed in your archives. It would be great if the support forums had a search function, as they are not very user-friendly.

    Kind regards

    • Hello.
      1) The booking details in the timeline at front end side possible to show only in the paid versions of Booking Calendar. Test it here https://bl.wpbookingcalendar.com/timeline/
      Configure it at WP Booking Calendar > Settings General page in “Timeline (front-end)” section.

      2) If you change color style of the no form at the WP Booking Calendar > Settings > Booking Form page to The light from dark or to the dark from light, system automatically change the calendar skin as well. You need to repudiate it at the WP Booking Calendar > Settings General page in “Calendar” section.

      Such functionality will be improved in next update, where we will add option to select calendar skin, as well at the WP Booking Calendar > Settings > Booking Form page.

      Kind Regards.

    • Hello.
      In the Booking Calendar Business Medium or higher versions you can use these shortcodes for the costs:

      [cost_hint] - Full cost of the booking.
      [original_cost_hint] - Cost of the booking for the selected dates only.
      [additional_cost_hint] - Additional cost, which depends on the fields selection in the form. [deposit_hint] - The deposit cost of the booking.
      [balance_hint] - Balance cost of the booking - difference between deposit and full cost.
      [coupon_discount_hint] - Coupon discount value of the booking. (available in the Booking Calendar Business Large version)

      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
      Kind Regards.

  8. Hello,
    I experience long calendar load times on calendar with grouped ressources (~100+ resources) - load time is around 10 sec. Please let me know on how to improve performance.
    admin-ajax.phb -> WPBC_AJX_CALENDAR_LOAD Server response time 9.6 sec
    Thank you,
    Reinhard

    • Hello.
      Please try to deactivate the email sending at the WP Booking Calendar > Settings > Emails page, sometimes at some servers it can take some time for send them, and it can make such delay in showing confirmation window.

      Otherwise send the link to your page with booking form, where you are having the issue. I will check what is the reason of the issue.

      Kind Regards.

        • Hello.
          Ah I see... If the issue during loading of the calendar, then it depends from the capacity of the booking resource and from how many bookings or unavailable dates you have in the calendar for each such day. And if you have more than 100 child booking resources, system need to check the available /unavailable status for all of your 100 booking resources.

          I can see that staring from April 2025 you have unavailable dates in the calendar. In this case please set the number of months to scroll as 1 year at the WP Booking Calendar > Settings General page in "Calendar" section. It can optimize speed of loading .

          But in general in this case, the speed of loading depend from the capacity of your server.
          Kind Regards.

    • Hello.
      Can you send screenshots of how did you configured the redirection to the Thank you, page ?

      And send screenshot from the WP Booking Calendar > Settings > Payment page (if you use the Booking Calendar Business Small or higher versions ).

      Kind Regards.

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