Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4 and archive 5 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Dear Team,

    I have the Business Small MultiSite registered for 5 websites and so far everything works fine.
    I noticed, that on the admin page for the bookings the symbols on the buttons are only shown for the first two bookings. On the other bookings the buttons are shown without any symbol.

    I made a screenshot you can look at here: https://remsas.ch/bkcal/booking_calendar_invalid_symbols.png

    I'm using
    - WordPress 5.8
    - PHP 7.4.22
    - Booking Calendar Business Small MultiSite (5 websites) Version 9.Business.Small.MultiSite.8.2

    Thank you for any tipp/support,
    Remy

    • Hello.
      Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

  2. Hi,
    I configured booking setting with email id as per my website domain name (rishahomeopathy.in) but still I am not receiving email when submitted request for new booking.

    Below is the error message I see post submission of booking request on page:
    "Error! Email was not sent. An error occurred. Could not instantiate mail function"

    • Hello.
      Please note, Booking Calendar uses standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      Most probably you need to check point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

  3. Hi,
    Is it possible to force the booking of a whole week? So when a user clicks a day in the calender form, it will automaticly select the next 6 days as well?

  4. Hello, I have the small business plan for 1 website. I configured the booking form with calendar in every room/page, the problem comes when people try to book any date on the calendar, filling the format and clicking on "send", it keeps sending an error that says "Error! Please reset your check-in/check-out dates above", no matter what date is selected. Could you help me please.

    • Hello. 

      The bookings with  change over days is require that you select  minimum  2 days.

      So  please select  2 or more dates in calendar,  and submit the booking. 

      Please set check out time as 11:00
      and check in time as 14:00 at the Booking > Settings General page. 

      After  this reload the page and check it.

      Otherwise please send the screenshot of Booking > Settings General page and 
      link to your page with booking form, where you are having the issue. 

      Kind Regards.

      • Thank you for your help.

        I need that the minimum booking nights is only 1. How can I do that?

        • Hello.
          If you are using the change over days feature than the minimum number of days to select must be 2 days (it’s means 1 both).

          Because if you select only 1 day then the check in time will be older than check out time and it’s have no sense.
          Kind Regards.

  5. Hello, i use the BL developer version 8.8.2.

    I have some problems with the parent resource. I have one booking page using multiple days selection. This one is working fine and the customers can book both resources. On the other booking page I use this script to make single days booking, for the same resources.

    bk_days_selection_mode = 'fixed';
    bk_1click_mode_days_start = [5,6];
    bk_1click_mode_days_num = 1;

    [booking type=1 form_type='standard3']

    I have two resources, where number one Is the parent resource. When one resource is booked using the “fixed” booking page, the “partially booked” icon gets visible at the booking page. “Resource 2” should still be available, but the customer gets these error messages:

    Start time is invalid. The date or time may be booked, or already in the past! Please choose another date or time.
    End Time is invalid. The date or time may be booked, or already in the past. The end time may also be earlier than the start time, if only 1 day was selected! Please choose another time.

    Best Regard Henrik

    • Hello.
      Please recheck that you have not use the timeslots at the Booking > Settings > Form page for your specific custom booking form. If you are using timeslots please remove it. Bookings for the booking resource with specific capacity possible only for entire day(s).
      Please check more here https://wpbookingcalendar.com/overview/#capacity

      Also if you are using the check in/out times option at the Booking > Settings General page in calendar section, please deactivate it.
      Kind Regards.

  6. Hello,

    My question relates to the payment status that can be changed for a client.
    I would like to know if it is possible to add a personalized status in the drop-down list.
    I have the capacity to be able to modify the code of the plugin but impossible for me to know where this modification should be done.

    Thanks for your help

    Regards

    • Hello.
      You need to open this file: ../wp-content/plugins/{Booking Calendar Folder}/inc/_bs/lib_s.php
      find this code:

          function get_payment_status_titles() {
      
              $payment_status_titles = array(
                  __( 'Completed', 'booking' ) => 'Completed',
                  __( 'In-Progress', 'booking' ) => 'In-Progress',
                  __( 'Unknown', 'booking' ) => '1',
                  __( 'Partially paid', 'booking' ) => 'partially',
                  __( 'Cancelled', 'booking' ) => 'canceled',
                  __( 'Failed', 'booking' ) => 'Failed',
                  __( 'Refunded', 'booking' ) => 'Refunded',
                  __( 'Fraud', 'booking' ) => 'fraud'
              );
      
              return $payment_status_titles;
      

      and make fix similar to this:

          function get_payment_status_titles() {
      
              $payment_status_titles = array(
                  __( 'Completed', 'booking' ) => 'Completed',
                  __( 'In-Progress', 'booking' ) => 'In-Progress',
                  __( 'Unknown', 'booking' ) => '1',
                  __( 'Partially paid', 'booking' ) => 'partially',
                  __( 'Cancelled', 'booking' ) => 'canceled',
                  __( 'Failed', 'booking' ) => 'Failed',
                  __( 'Refunded', 'booking' ) => 'Refunded',
      __( 'Partially_Refunded', 'booking' ) => 'Partially_Refunded',
                  __( 'Fraud', 'booking' ) => 'fraud'
              );
      
              return $payment_status_titles;
      

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

      • Thank you very much, it works perfectly.

        I fully understand your inability to respond to requests for customization of your plugin. Thank you for taking the time to answer my question.

        Regards

  7. Where can I change error messages like "This field must contain only digits"?
    I need it in german language.

    • Hello.
      You can make translation inside of this file ../wp-content/plugins/{Booking Calendar Folder}/js/client.js
      by searching this code:

      var message_verif_phone = 'This field must contain only digits';

      Please do not forget to clear browser cache before testing these changes.
      Kind Regards.

  8. Dear Sir/madame,

    I have a question regarding a calendar I manage.
    I have a business medium single site and I don't know how it happens, but every 2 days or so the total
    calendar goes to red (as if the whole year is booked at once) but if I go and look in my bookings it is not so.

    Can you please help me with this? In this way there is no possibility for my clients to book. I use the import ics option, but not with the Cron option because the hosting doesn't allow it.

    The website is: http://www.meeraanzee.nl

    I tried different options just to see if things change, but I'm in the dark really.
    If you need more information let me know.

    All the best,

    Gerard Steur

    • Hello.
      Please recheck the bookings at the Calendar Overview page in admin panel. Probably one or several bookings disable your dates. May be you was imported this booking.

      Kind Regards.

  9. Hello,

    for example: a customer arrived last night at 11.00pm, but I register him this morning. The system does not allow me to enter the reservation with yesterday's date, so in the archive I find the reservation with a missing night.

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