Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4 and archive 5 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. I don't seem to be able to add bookings for more than 12 months in advance? Is this not an option in the plug-in or is there a setting I need to change or is something wrong?

    • Hello.
      Please open the Booking > Settings General page and in calendar section for the option “number of months to scroll” set value as 2 years.
      Kind Regards.

  2. Hi, I have small business. I want to show booking of one appartment on a page to the owner of the appartment. Is there any shortcode etc.?

    Regards kristian

  3. Hi, I have configured everything and included the shortcode, but on the page the calendar is not displayed.
    Why?

    Regards
    Linda

    • Hello.
      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

  4. Hi Support,

    I have placed an additional select field named "Showroom" with options Showroom A and Showroom B, if the client selects for Showroom A, the email notification (New Visitor) will be sent to the email of Showroom A and when the client selects for Showroom B, the email will be sent to the email of the Showroom B.

    Please note that Showroom A and B are 2 different branches and they have separate emails. We only need to be notified based what Showroom does the client have chosen.

    Are there any solutions for this?

    • Hello.

      In case,  if you need to have the different emails for the different booking resources so then  you need to  check  the  BookingCalendar MultiUser version. 
      In this version each activated regular user can have their own booking admin panel and can configure their own emails. 
      So here different emails relative to  specific WP user,  and each  such  user  can have their own booking resources. Its means that  different booking resources will have different emails.
       
      Selections of booking resources can look  like here https://bm.wpbookingcalendar.com/select-resource/ 

      Here is more info about this version. 

      In the Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/

      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the BookingCalendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/ 

      Please test the live demo of BookingCalendar Multiuser version here: https://multiuser.wpbookingcalendar.com/ 
      Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/ 

  5. Hi, I been trying to create resources like the example in the FAQ section, but there is not this option

    My business is a small restaurant with 3 sectors, limited capacity for each one and differents time gaps.

    How can i handle my needs with this plugin? thanks!!!
    Sory for my english :)))

  6. Hello! My calendar stopped showing up at some point. The calendar doesn't show up but the form fields do. I found the article (https://wpbookingcalendar.com/faq/why-calendar-is-not-show-but-booking-form-is-visible/) and disabled all of my other plugins, which didn't work. I switched to WordPress's Twenty Twenty theme and the calendar still isn't showing up. I do see some errors in the dev tools inspector though:

    Uncaught TypeError: Cannot read property 'msie' of undefined
    at convert (jquery.datepick.js?ver=1.1:855)
    at Datepick._getBorders (jquery.datepick.js?ver=1.1:858)
    at Datepick._updateDatepick (jquery.datepick.js?ver=1.1:830)
    at Datepick._inlineDatepick (jquery.datepick.js?ver=1.1:312)
    at Datepick._attachDatepick (jquery.datepick.js?ver=1.1:206)
    at HTMLDivElement. (jquery.datepick.js?ver=1.1:2149)
    at Function.each (jquery.min.js?ver=3.6.0:2)
    at s.fn.init.each (jquery.min.js?ver=3.6.0:2)
    at s.fn.init.$.fn.datepick (jquery.datepick.js?ver=1.1:2145)
    at init_datepick_cal (client.js?ver=8.3.2:366)
    reliablereliefservices.com/:1 Unchecked runtime.lastError: The message port closed before a response was received.

    Here is the website: https://reliablereliefservices.com/contact/
    What should I do? Thank you so much!

    • Hello.
      It seems that you are using the old version of Booking Calendar and you have updated to the latest update of WordPress.
      Because of that you are having this issue. Please be sure to use the latest update of Booking Calendar 8.8.2
      It has to resolve the issue of not showing the calendar at the latest update of WordPress.
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

  7. Hi,
    Everything seems to work fine with bookings but whatever I do, I can not show the names on the timeline.
    The blocks appear free or booked and confirmed but are empty.

    • Hello.
      In timeline at the front-end side possible to show the booking details in the booking pipelines only in the paid versions of Booking Calendar. You can configure shortcodes about what to show in the Booking pipelines at the Booking > Settings General page in Timeline section.

      Test it in this live demo https://bm.wpbookingcalendar.com/timeline/

      Kind Regards.

  8. Hi Support,

    How can I omit a certain time schedule on a specific day?

    For example,
    Monday to Thursday the schedule will be 9:00am to 4:30pm
    Friday 9:00am-1:00pm
    Sunday 10:00am-1:00pm

    How can I remove the 1:00 pm onwards time schedule on Fridays and Sundays, and remove the 9:00 am time schedule for Sunday?

    Thank you for your help.

  9. Hi Support,
    I have Business large version.
    I have a trouble with decresing of availability depending on capacity.

    At the Booking > Settings General page in advanced section, I activated theration button: Display tooltip on calendar(s) to show availability based on total (fixed) number of visitors for the resource, which can be at free booking resource items.

    When my customers select 2 visitors, sometimes availability decreases of 2, sometimes it does just for 1. Even several bookings go to same parent resource and availability is only -1 on the calendar while customers selected 3.
    These two cases occur for the same form and the same resource, just somatimes it works and sometimes it doesn't.

    Would you help me please?

    Have nice day

    • Hello.
      1) Please be sure that at the Booking > Resources page for specific booking resource you have set the maximum number of visitors as 1
      2) You need to have specific number of "child booking resources" under that booking resource, for having specific capacity of this booking resource.
      3) In the booking form at the Booking > Settings > Form page you need to have the selection of visirors shortcode (it's how many booking resources will be booked during one process). Example:

      Items: [select visitors "1" "2" "3" "4"]

      Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

      Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/

      You can test it in the live demo here https://bl.wpbookingcalendar.com/

      • thank you very much for complete answer

        All is checked :
        - Capacity max =1
        - 1 Parent resource selected for the form, 3 child resources affected to the parent, each visitor max =1
        - my form is written [select visitors "1" "2" "3" "4"]
        - general settings are based on fixed nb of visitors

        Last week i had a booking for 2 resources, it was ok the booking distribution for 2 resources worked.
        And now (without changing anything) for the same form & same resource, a client booked for several resources, it took only 1 resource.
        Furthermore, when i add another reservation to test, it adds 2 or 3 or more reservations on the one parent resource without distribution (so availability doesn't decreases)

        I can send screenshots if needed

        Thank you for help

        • Hello.

          Please send screenshots of those settings pages and send the link to your page with booking form, where you are having the issue.
          Please send all this info to support @ wpbookingcalendar.com

  10. Hi,

    I have two questions. I just bought the personal upgrade for the booking calender because I want to accomplish two things for my consultant business:

    1) I want to use the booking tool to give interest the opportunity to book a consulation call. Therefore I set up the calender from Monday to Fryday from 9am to 8 pm and a call is half an hour. But how do I manage to not offer all the timeslots, for example if I am in meetings on Friday from 9 till 11, i just want the user to be able to select from 11 am or later. I can't find the opportuity to take out specific timeslots.

    2) If a timeslot is not avalable, I like it that it is grey in the dropdown menu and can't be used anymore. So for so fine. But I don't like the tooltip in the canelder when there is a mouseover event. How do I get rid of the tooltip with already booked timeslots?

    Kind regards,
    Gregor

    • Hello.
      1) Yo block times from 9 to 11 AM on specific date, you just need to make blank bookings for this times at specific time at the Booking > Add booking page .
      Watch it in this video guide https://wpbookingcalendar.com/help/multiple-languages-video-tutorial/
      You can make blank booking in 3 mouse clicks at the Booking > Add booking page by using Auto fill button at the top toolbar.

      2) You can deactivate loading of bootstrap library by Booking Calendar at the Booking > Settings General page in Advanced section, by unchecking this option " Disable Bootstrap loading on Front-End " after expand of this section " Show advanced settings of JavaScript loading ".
      Its can be reason of not showing mouse over tooltips in the Booking Calendar at the front-end side.

      • First of all, thanks for your answer. The second question ist solved it worked.

        To the first question:

        Since my time slots are half an hour and I offer timingslots from 9 am to 8 pm, each day consists of 22 different timeslots. If I wouild like to block like in my example from 9 to 11, I would have to make 4 blanks Bookings by myself. But this was just an example. There are day on which I can't offer any consulting call, becuase I have the day booked by a company. In this case I would have to make 22 blank bookings? This can't be the right solution ... isn't there an easy way to disable several timeslots , even hole days with a few clicks?

        • Hello.
          You can use the start time and duration of time fields, where you can block several time slots, from 30 minutes to 11 hours.
          Example:

          Start time: [select starttime "10:00" "10:30" "11:00" "13:00" "14:00" "15:00" "16:00" "18:00"]
          Time Duration: [select durationtime "15min@@00:15" "30 min@@00:30" "45 min@@00:45" "1 hour@@01:00" "1 hour 30 min@@01:30"]
          

          Kind Regards.

          • Thanks for your fast reply and your patience.

            I am really sorry but I don't see where I can do this. When I go to "add booking" I just see my calender and the form, exactly like on the front page. There I just have the opportunity to add a booking and select ONE Timeslot from a dropdown menu. Your solution looks like code, but where do I put it?

            Kind regards
            Gregor

              • Probably you don't get what I try to accomplisch.

                The Booking field for the customers with several timeslots of half an hour each is totally fine. I do not want to change the form for the customer.

                What I need is to block specific timeslots because I am not available. For example if I am not able to offer timeframes on a specific day, I need to block the whole day. Currenty to accomplish this I would have to make 22 bookings in the backend. Like I said this can't be the right solution.

                To be clear a short example:

                Lets say I offer half an hour timeslots fom 9 am to 8 pm for a whole week, the customer can choose from

                Monday
                9.00 - 9.30
                9.30 - 10.00
                10.00 - 10.30
                10.30 - 11.00
                11.00 - 11.30
                11.30 - 12.00
                12.00 - 12.30
                12.30 - 13.00
                13.00 - 13.30
                13.30 - 14.00
                14.00 - 14.30
                14.30 - 15.00
                15.00 - 15.30
                15.30 - 16.00
                16.00 - 16.30
                16.30 - 17.00
                17.00 - 17.30
                17.30 - 18.00
                18.00 - 18.30
                18.30 - 19.00
                19.00 - 19.30
                19.30 - 20.00

                and for the other five days exactly the same.

                This is what the customer sees.

                BUT I now I have a meeting on Monday from 1pm to 7pm, I need to be able to take out the offered timeslots. Therefore the customer should only see

                Monday
                9.00 - 9.30
                9.30 - 10.00
                10.00 - 10.30
                10.30 - 11.00
                11.00 - 11.30
                11.30 - 12.00
                12.00 - 12.30
                12.30 - 13.00
                19.00 - 19.30
                19.30 - 20.00

                • Hello.
                  I understand you.

                  1) The only way to block specific time-slots it's to make blank booking for such time slots.
                  In your case, you can have the start time and duration of time fields.
                  Example:

                  Start  time: [select starttime "09:00" "09:30" "10:00" "10:30" "11:00" "11:30" "12:00" "12:30" "13:00" "13:30" "14:00" "14:30" "15:00" "15:30" "16:00" "16:30" "17:00" "17:30" "18:00" "18:30" "19:00" "19:30" "20:00"]
                  
                  Duration  of time: [select durationtime "00:30" "01:00" "01:30" "02:00" "02:30" "03:00" "03:30" "04:00" "04:30" "05:00" "05:30" "06:00" "06:30" "07:00" "07:30" "08:00" "08:30" "09:00" "09:30" "10:00" "10:30" "11:00"]
                  

                  2) So in your example, you need to select the 13:00 as start time and 06:00 in duration of time as 6 hours for blocking from 1pm to 7pm.

                  Please note, if you are using the Booking Calendar Business Medium or higher versions, you can configure such start time and duration of time as separate custom booking form at the Booking > Settings > Form page. And then at the Booking > Add booking page, just select your new custom booking form, and use these start time and duration of time fields.
                  At the front-end side you can use old time slots selections for your visitors.
                  Check more about this feature here: https://wpbookingcalendar.com/overview/#custom-forms
                  Watch it in this video guide https://wpbookingcalendar.com/help/custom-booking-forms-video-overview/

                  3) In Case if you want to block entire day. If you need to set different available dates for the different seasons,then it's possible in the Booking Calendar Business Medium or higher versions.
                  Check more about this feature here: https://wpbookingcalendar.com/overview/#availability
                  Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-season-availability/

                  P.S. There are no any other way to block time slots.
                  Kind Regards.

                  • I still don't get it.

                    In my booking formular in the front end there ist no such field for the customer to change the duration, since each consultation call ist half an hour.

                    Therefore I also do not have this field in the back end and can't set the duration to 6 hours. Still need to make 12 bookings x half an hour. Or ist there I possibility I can use this field without having it in the frontend (like I said, I donÄt want customers to have to change the duration)

                    • Hello.
                      Probably you are using the Booking Calendar Personal version. In the Booking Calendar Personal version available shortcode field only for the time slots selection. Time duration and start time fields does not available.

                      And the several custom booking forms (where in one booking form you can have time slots selections for the front-end side, and in other custom booking form you can have start time and duration of time fields for Booking > Add booking page to make blank bookings) available only in the Booking Calendar Business Medium or higher versions.

                      If you want to make upgrade to higher version of Booking Calendar please contact support @ wpbookingcalendar.com , explain from what version you are upgrading and what version do you need.

                      Kind Regards.

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