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Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. We purchased the medium business plugin so that we could calculate prices on this page: https://wpvmfm.org/a-world-of-radio/

    My client set up 2 resources. 1 for $10 and one for $30
    https://cloudup.com/cZsOKHsq6vQ

    My client then set up season filters
    https://cloudup.com/cubrAGrNZbh

    Then she set up seasonal filters, but with no entry in the fields (should there be an entry here?)
    https://cloudup.com/cRqXKvT6WjH

    I look in Advanced Costs and am trying to set up the calculation, but when I click save the fields aren't saving and I don't even know what to add into the fields.
    https://cloudup.com/cs25_dd8qqo

    This plugin is TERRIBLY CONFUSING.

    • Hello.
      1) Please open the Booking > Settings > Payment page and set "cost per 1 day" instead of "fixed cost". Otherwise you will have issue with rates per different days (in a future).
      2) "...Then she set up seasonal filters, but with no entry in the fields (should there be an entry here?)..."
      If you do not need any other different rates, so you can leave it as in your screenshot. These rates will not apply , because you have not activated them - checkboxes at the left side near each rate, does not checked.
      Watch it in this video guide https://wpbookingcalendar.com/help/rates-daily-costs-video-overview/

      3) "...when I click save the fields aren't saving..." in Booking > Resources > Advanced cost page .
      This issue, exist because you are using non standard symbols (in your case its $ symbol) in the values for selectbox.
      So please open the Booking > Settings > Form page and configure your booking form like this:

      <div style="float:left;margin-right:10px;   " >  [calendar]
           <div class="form-hints"> 
                Dates:[selected_short_timedates_hint]  ([nights_number_hint] - night(s))<br><br> 
                Full cost of the booking: [cost_hint] <br> 
           </div><hr/> 
      </div> 
      <div style="float:left;" > 
      	<p>First Name (required):<br />[text* name] </p> 
      	<p>Last Name (required):<br />[text* secondname] </p> 
      	<p>Email (required):<br />[email* email] </p> 
      	<p>Phone:<br />[text phone] </p> 
      	<p>Time Slots*:<br />[select rangetime "2:00 PM - 3:00 PM@@14:00 - 15:00" "3:00 PM - 4:00 PM@@15:00 - 16:00" "4:00 PM - 5:00 PM@@16:00 - 17:00"]</p>	
      	<p>Choose Tour Option*:<br/>[select touroptions "1.Tour w/o live interview $10.00 per person@@Tour without interview" "2.Tour w/ live interview $30.00 per person@@Tour with interview"]</p>	
       	<p>Number of party attending*:<br />  [select numberofpartyattending "1. One guest@@1" "2. Two guests2" "3. Three guests@@3" "4. Four guests@@4"] </p>   	
       	<p>[submit class:btn "Send"]</p> 
      </div>
      

      Save changes.

      The trick here, having "labels@@values" in configuration of options in selectbox element:

      [select touroptions "1.Tour w/o live interview $10.00 per person@@Tour without interview" "2.Tour w/ live interview $30.00 per person@@Tour with interview"]

      and

      [select numberofpartyattending "1. One guest@@1" "2. Two guests2" "3. Three guests@@3" "4. Four guests@@4"]

      Please use shortcode generator (for future) at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

      After this open the Booking > Resources > Advanced cost page and configure your additional costs, its have to work in this case.
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/

      Please watch more useful video guides here https://wpbookingcalendar.com/help/
      Please check more useful info at the FAQ here https://wpbookingcalendar.com/faq/
      Kind Regards.

  2. Thanks for this. I've done everything but the last part because the Advanced Costs will simply will not save any data. Once you click save, it reverts back to its original state.

    • Hello.
      Please send your booking form configuration from Booking > Settings > Form page to support @ wpbookingcalendar.com I will recheck that.
      Thank you.

    • Hello.
      1) In the Booking Calendar Free version, you can uncheck this checkbox "Required" near specific field at the Booking > Settings > Form page. And then Save changes.

      2) In the paid versions of Booking Calendar, you need to remove symbol * from the shortcode of specific field.
      For example, required field can look like this:

      [text* secondname]

      and field that does not required configured like this:

      [text secondname]

      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

      Watch it in this video guide https://wpbookingcalendar.com/help/booking-form-fields-settings-video-tutorial/

      Kind Regards.

  3. Good evening,

    My client has a boat rental service and I've used this plugin (Business Large edition) to create an appointment page which my client's customers can use to rent the boats. My client now wants the form to support deposits of €150 per boat rental. After the customer brings back the boat, the deposit will be given back to them. My client wants 2 deposit options:
    - Let the customer pay directly via the appointment/payment form on the website.
    - Let the customer pay in cash (in-person)

    I have found the deposit option within the plugin. However, I believe that option is more of a pre-payment thing. In my case, the €150 deposit should be added upon the total price which is calculated by the appointment form.

    I have already added a checkbox to the form which adds €150 to the total price and I thought that would be it. But (there's always a but) now the deposit is affected by coupons, which should not happen obviously.

    Is the feature above supported by the plugin? If so, where could I configure such a thing?

    Many thanks in advance and I look forward to hearing from you!

    Kind regards,

    Ruben

    • Hello.

      Please try to make this fix, for applying additional cost after applying coupon code.

      Please open this file ../wp-content/plugins/{Booking Calendar Folder}/inc/_bs/biz_s.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      	                $summ = apply_bk_filter('advanced_cost_apply', $summ , $post_form, $booking_type, $days_array );    	// Apply advanced cost managemnt
      
      	                $summ = apply_bk_filter('early_late_booking_apply', $summ , $post_form, $booking_type, $days_array );   // Apply early_late_booking		//FixIn: 8.2.1.17
      
      					if ( $is_discount_calculate ) {
      						$summ = apply_bk_filter( 'coupons_discount_apply', $summ, $post_form, $booking_type ); 				// Apply discounts based on coupons
      					}
      

      and replace it to this code:

      
      					if ( $is_discount_calculate ) {
      						$summ = apply_bk_filter( 'coupons_discount_apply', $summ, $post_form, $booking_type ); 				// Apply discounts based on coupons
      					}
      	                $summ = apply_bk_filter('advanced_cost_apply', $summ , $post_form, $booking_type, $days_array );    	// Apply advanced cost managemnt
      
      	                $summ = apply_bk_filter('early_late_booking_apply', $summ , $post_form, $booking_type, $days_array );   // Apply early_late_booking		//FixIn: 8.2.1.17
      
      • Good morning,

        Thanks for the fast reply!

        I'm afraid the solution does not work. I replaced the code and tested the form, but now the coupon does not modify the price whatsoever. It stays the same (as the total price), but it does show how much money SHOULD be substracted from the total price (screenshot: https://www.screencast.com/t/f407ywPXqDe). This also does not take the deposit into account, which is currently still configured via advanced costs.

        Would it be possible to exclude a single, specific advanced cost field from the coupon calculator?

        Thanks in advance and I look forward to hearing from you.

        Kind regards,

        Ruben

        • Hello.
          Ok, in this case, rolback previos chnages to this code:

          	                $summ = apply_bk_filter('advanced_cost_apply', $summ , $post_form, $booking_type, $days_array );    	// Apply advanced cost managemnt
          
          	                $summ = apply_bk_filter('early_late_booking_apply', $summ , $post_form, $booking_type, $days_array );   // Apply early_late_booking		//FixIn: 8.2.1.17
          
          					if ( $is_discount_calculate ) {
          						$summ = apply_bk_filter( 'coupons_discount_apply', $summ, $post_form, $booking_type ); 				// Apply discounts based on coupons
          					}
          

          and replace that code to this code:

          	                $summ = apply_bk_filter('advanced_cost_apply', $summ , $post_form, $booking_type, $days_array );    	// Apply advanced cost managemnt
          
          	                $summ = apply_bk_filter('early_late_booking_apply', $summ , $post_form, $booking_type, $days_array );   // Apply early_late_booking		//FixIn: 8.2.1.17
          
          					if ( $is_discount_calculate ) {
          						$summ = apply_bk_filter( 'coupons_discount_apply', $summ, $post_form, $booking_type ); 				// Apply discounts based on coupons
          					}
             $summ += 150;
          

          Its means that you manually in the code defined this additional 150 sum.
          And you need to remove that checkbox from the booking form relative to this 150 Eur

          Otherwise its does not possible to manually exclude only this one additional cost option.

          Kind Regards.

          • Good evening,

            Thanks for the working solution, this helps a lot!

            I am going to look for any possibilities to add 150 to $summ when the checkbox is clicked. Perhaps I could $_POST it to the payment page and add it to the total price there while I first tell the user that it's added on the form using plain javascript. Got any leads as to where I could start digging?

            Thanks in advance!

            Kind regards,

            Ruben

            • If you need to remove that $150 from the discount coupon code, so it’s does not possible to use it with checkbox additional cost at the Booking > Resources > Advanced cost page. The only solution will be as in my previous reply to you.
              Kind Regards.

              • Hi,

                I think I just figured it out. I'll share my findings with you guys in case you find it interesting.

                I removed the €150 value from the advanced costs settings and added the `$summ +=150;` to the code. So now it just statically adds 150 to the total price, just as you helped me with.

                I played around with the code and found the $_POST["form"]; value and saw that its value contains all the form information.

                Then, I put a check around the $summ += 150; like so:

                if (strpos($_POST["form"], 'deposit1^digital') !== false) {
                $summ += 150;
                }

                deposit1 = the form field (input/checkbox element)
                digital = the value for the checkbox

                that's it.

                Kind regards,

                Ruben

  4. Helo,
    my customer configure a minimum stay, but will override this as administrator. Can you give me an idea to do this?

    Version of bookingcalendar is: Business Large SingleSite 8.4.6

    Regards
    Wolfram

  5. Hi. Looking for a calendar that shows half days. is this the business medium version only that allows this?

  6. When I try to export my bookings to a CSV file, I get the following error. Is there a setting I need to change?

    403 - Forbidden: Access is denied.
    You do not have permission to view this directory or page using the credentials that you supplied.

    • Hello.
      You need to check with support of your hosting about rechecking configuration for access to that file (it’s can be configuration in .htaccess file or some configuration of some other security plugin).

      Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
      Kind Regards.

      • I don't think that is 100% correct. According to the code, the file is written to the "wpbc_csv" directory (where I was able to find the file). But, the download button has a GET parameter that points to the "wp-content/uploads" directory. Shouldn't the download button point to the directory containing the file? The easiest solution would be to change the button's href to point to the "wpbc_csv" directory and add the "download" attribute.

        • Hello.

          Its generated as link from php file.

          If you have an issue during downloading csv file, then check this:

          1) The exported file: bookings_export.csv

          must be inside of this folder:

          ../wp-content/wpbc_csv/

          Your server have to have ability to create and rewrite this file: ../wp-content/wpbc_csv/bookings_export.csv

          1) Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.

          If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

          2) If the previous will not help, pleas recheck your error.log at the server configuration about any relative errors.

          3) Try to test in different browser or at different computer, may be there some addons in browser that make block of this functionality.

          Also please recheck that at your server was set correct permission (about ability to save and overwrite this file:

          ../wp-content/bookings_export.csv

          4) Try to delete this file ../wp-content/bookings_export.csv from your server then test it again.

          And recheck if the system created this file in that folder again.

          Also try to recheck .htaccess file about any rules that block access of downloading files from the wp-content folder (its can be is you are used some security plugin or other security system).

          5) Please be sure to use the latest update of Booking Calendar.

          You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

          Kind Regards.

  7. I run a Outfitting business and need to be able to book multiple clients on the same dates, but I also need to limit the number of clients for those dates. Is this functionality available in any of the versions?

  8. How do I add multiple resource forms to a page without stacking one on top of the other. I have the Beaver Builder widget installed which has a php conflict if I one resource to each column. If I just insert the Booking Calendar via the text editor page it stacks the Calendars one on top of the other.

      • I'm using the Coral Patallax version:1.1 theme by Coralthemes. When I add the Booking calendars using the WordPress Widgets module section (I get a PHP conflict error, so they disappear when the error pops up) or via the text editor in the Pages section (they disappear as soon as I publish). The method outlined above is not acceptable. My preference is for the calendars to display side by side not one on top of the other or in a drop down list. If it isn't possible to at least display four calendars in some manner, then I can't use the widget and would like a refund.

        • I have disabled every plugin except for Beaver Builder and Bookings. I got the same results. I also disables the Personal paid version of Bookings and re-enabled the free version, same results. I disabled boot-strap front-end and back-end, same results. I haven't changed CSS and JavaScripts loading for specific pages.

          • Hello.
            Please send screenshot of this issue and send the link to your page with booking form, where you are having the issue.
            Please send all this info to support @ wpbookingcalendar.com
            I will test it more detail.
            Thank you.

  9. Hello
    Please can you tell me how you force a season filter to over ride the other filters? I have a different day rate for weekends, bank holidays and weekdays, but it won't recognise the bank holiday rate. I've tried recreating the filters in a different order but it makes no difference.
    Many thanks
    Sharon

    • Hello.
      Unfortunately it’s does not possible to override one season filter over other.
      You new to create season filters at that Booking > Resources > Filters page that such seasons will not be intersected with each other.
      Please use “dates range” seasons instead of conditional seasons, if you will have difficulty to define new seasons.
      Kind Regards.

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