Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


    • Hello.
      You can define how many months to show in calendar after loading in the Booking Calendar shortcode during inserting it into the content of the page or in settings of Booking Calendar widget, if you was added the booking form as widget. Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      For example:

      [booking nummonths=1]

      Kind Regards.

  1. Hello, we are receiving the following error:

    Warning: A non-numeric value encountered in /home/brimfie0/public_html/wp-content/plugins/booking.bl.8.6/inc/_ps/personal.php on line 1816

    Multiple times on the public facing pages that use the booking calendar. We recently upgraded from the free version (Version 9.Business.Small.SingleSite.8.4.3 to the paid version (Version 9.Business.Large.SingleSite.8.6) and this error appeared after the activation of the paid version and de-activation of the free version.

    See below:
    https://brimfieldohio.gov/departments/community-rentals/

    WP version: 5.2.3
    Theme: Divi version 3.19.4
    PHP version: 5.6.30

    • Hello.
      Its seems that you have incorrectly configured the range time field at the Booking > Settings > Form page.
      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

      For example:

      [select rangetime "06:00 - 06:30" "06:30 - 07:00" "07:00 - 07:30" "07:30 - 08:00" "08:00 - 08:30" "08:30 - 09:00" "09:00 - 09:30" "09:30 - 10:00" "10:00 - 10:30" "10:30 - 11:00" "11:00 - 11:30" "11:30 - 12:00" "12:00 - 12:30" "12:30 - 13:00" "13:00 - 13:30" "13:30 - 14:00" "14:00 - 14:30" "14:30 - 15:00" "15:00 - 15:30" "15:30 - 16:00" "16:00 - 16:30" "16:30 - 17:00" "17:00 - 17:30" "17:30 - 18:00" "18:00 - 18:30" "18:30 - 19:00" "19:00 - 19:30" "19:30 - 20:00" "20:00 - 20:30" "20:30 - 21:00" "21:00 - 21:30"]

      Otherwise please send your configuration of range time field and screenshot of Booking > Settings General page to support @ wpbookingcalendar.com

      Thank you.

  2. I'm having difficulty since updating with the mobile calendar view. The mobile view only shows the first few hours of the day not the full 24hrs in the 30 day view, so as my bookings start at 16:00 my staff cannot view the bookings. If you could reply to this web support form by email I'll send you some attachment screenshots that should explain what's wrong.

    • Hello.
      Please send screenshots and send the link to your page with booking form, where you are having the issue. Please send all this to support @ wpbookingcalendar.com
      Kind Regards.

  3. my booking calendar on de site does not go beyond 2019. how do I set the calendar to continue? i am using Booking Calendar Business Small.

  4. In the General Booking Settings, I have formatted my start time drop down list and end times drop down list so that it shows as non military times for my visitors. However, when a reservation has already been booked and I mouse over a booked day in my calendar, it shows the booking as military time.

    • Hello.
      1) Probably you have configured start and endtime fields at the Booking > Settings > Form page.

      2) For showing correct time in mouse over tooltips, please set correctly the time format at the Booking > Settings General page in Booking Admin panel section.
      Kind Regards.

  5. Hello,

    I currently have a phone number field in my form. How can I prevent the users from entering text in my phone number field, and validate the user input? And where would I enter or place this validation code?
    Thank you,

    PHP Version: 7.2.22
    WordPress Version: 5.2.3

    • Hello.

      Booking Calendar support ability to enter only specific number of digits in the field.

      Example of configuration:

        <p>Digit Field:[text* dig_field class:validate_as_digit] </p>
        <p>Phone:[text* phone class:validate_digit_8] </p> 
      

      Kind Regards.

      • Thank you for a quick response.

        Would this be a valid configuration:
        Phone:[text* phone class:validate_digit_10]
        for a user input of "### - ### - ####" (3 numbers, a dash, 3 numbers, a dash, 4 numbers)?
        And if I use the validate_as_digit class, should I use the "Maxlength" to limit the number of digits
        the user enters?
        Thank you.

        • Hello.
          It’s does not support dashes there. Sorry.
          Please test it at the Booking > Settings > Form page.
          Kind Regards.

  6. Hello,
    I use the plugin for a workshop reservation with childs and parents and i want to use the capacity concept to let my users tell how many childs and adults slots they wanted to booked. I'm a bit confuse because i've follow the instruction about the capacity concept and it seem like it doesn't working. Actually, a reservation doesn't book anything else but the parent ressource. The child ressource are like used just to define the capacity number. It's like my child ressource cannot be booked. So, all my reservations are staked at the parent level. Furthermore, a reservation with more than 1 people selected it doesn't decrease the capacity by the number off visitors selected, but only 1 by reservation. I have checked all the options that showed in the tutorial. What am i supposed to do ? Does any checkboxes in the options can be in conflict with the system ?

    Thank you, hope you can help me.
    Cheer. Paul Balmet

    • Hello.
      1) Please be sure that in the booking form at the Booking > Settings > Form page you are using this shortcode for visitors selection:

      <p>Adults:  [select visitors class:col-md-1 "1" "2" "3" "4"]</p>

      Only this reserved shortcode with name "visitors" can decrease capacity.

      In case if you need to use children and adults selection for decrease capacity , then check this: https://wpbookingcalendar.com/faq/deduction-capacity-from-adults-children-selection/

      2) Be sure that these options at the Booking > Settings General page in advanced section was unchecked: "Allow unlimited bookings per same day(s)" and "Use pending days as available"

      and set as checked this option "Set capacity based on number of visitors"
      and activate this radio option: "Display tooltip on calendar(s) to show availability based on total (fixed) number of visitors for the resource, which can be at free booking resource items."

      3) In the Booking Calendar Business Large version possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity

      You can test it in the live demo here https://bl.wpbookingcalendar.com/
      Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/

      At this version possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But its possible to make booking only for FULL date, not a time slots (time slots in this version only saved as data into database, but do not apply to availability logic).
      Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

  7. Hello,
    I am currently working with the forms and fields.
    Using a standard text field, I have the option to input a size “Size (optional):”.
    What does the “Size” control? And how can I use the “Size option?”
    Thank you

  8. Hi there,
    I use free version.
    1. Is it possible to set a certain number of available seats for the event?
    2. Is it possible for the next customer to display the number of places available in the calendar?
    Example: I plan a training for sixteen people lasting three days. The first customer reserves two places for the training days available in the calendar (Monday, Wednesday, Friday). I confirm booking. The next customer sees these days as "partially booked" with the information "14 seats left".
    Is it possible?
    Thank you, best regards

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