Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hello everybody,

    I have a problem with the multiple days selection. Unfortunately, this does not work for us. In the backend, the setting is made and still it works neither in the backend nor in the frontend.

    We use the latest version of WordPress. The plugin version is Personal SingleSite 8.5.1

    Here further information:

    SYSTEM_INFO
    Plugin Update 9.Personal.SingleSite.8.5.1
    Plugin Version Personal
    Plugin Update Date 2019-06-05
    WP Version 5.2.3
    WP DEBUG Off
    WP DB Version 44719
    Operating System Linux
    Server Apache/2.4.41 (Ubuntu)
    PHP Version 7.3.9-1+ubuntu16.04.1+deb.sury.org+1
    MYSQL Version 5.7.27-0ubuntu0.16.04.1
    SQL Mode Not set
    Memory usage 86.76 Mb
    Site URL https://www.auto-matthes.de
    Home URL https://www.auto-matthes.de
    SERVER[HTTP_HOST] http://www.auto-matthes.de
    SERVER[SERVER_NAME] http://www.auto-matthes.de
    Multisite No
    Active Theme Total 4.9.2
    PHP_INFO
    PHP Version 7.3.9-1+ubuntu16.04.1+deb.sury.org+1
    PHP Memory Limit 256M
    PHP Max Script Execute Time 240
    PHP Max Post Size 100M
    PHP MAX Input Vars 1500
    PHP Max Upload Size 100M
    PHP Allow URL fopen On
    PHP Exif support Yes ( V7.3.)
    PHP IPTC support Yes
    PHP XML support Yes
    PHP cURL On
    Max Nesting Level 64
    Max Time 4 script 60
    Log N/A
    PHP GD 2.2.5
    ACTIVE_PLUGINS
    Booking Calendar 9.Personal.SingleSite.8.5.1
    Borlabs Cookie - Cookie Opt-in 1.9.9
    Contact Form 7 5.1.4
    Slider Revolution 5.4.8.3
    Total Theme Core 1.0.3
    Wordfence Security 7.4.0
    WPBakery Page Builder 6.0.3
    WPCarSync 2.3.1
    WP Cerber Security, Antispam & Malware Scan 8.4
    WP Fastest Cache 0.8.9.7
    WP Migrate DB 1.0.11
    Yoast SEO 11.9

    I hope somebody can help me.

    Thanks for the efforts.

    greeting
    Lukas

    • Hello.
      1) You can activate the "Multiple days selection" mode at the Booking > Settings General page in Calendar section.
      2) Please recheck for any cache plugins, like "WP Fastest Cache". If you are using it, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Thank you.

      • Hi,

        Thank you for your prompt reply.
        As already said: I have made the setting for the multiple selection.

        Even disabling the plug-ins does not help. I cleared the browser cache and tried several browsers.

        It works neither in the frontend nor in the backend.

        I hope you can help me anyway.

        Best regards
        Lukas

        • Hello.
          Please send the link to your page with booking form, where you are having the issue.
          Kind Regards.

        • Hello.

          I was able to select multiple days and submit the booking without any issues. Please check test booking in your system.

          Once again. Please recheck for any cache plugins, like "WP Fastest Cache". If you are using it, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
          Kind Regards.

          • Hello Lukas.
            Additionally, we are see that you was made CSS customization for the calendar colors. Its look very nice.
            Is it Ok, if we will include new calendar skin with similar colors as in your calendar ?
            Thank you.

            • Hi,

              I have made a mistake. I confused the multiple day selection with range days selection.

              But I noticed that this is not available in my version.

              I'm sorry for the effort.

              Glad you like the colors. If you want to use them I would have a suggestion:
              Is it possible to get a free upgrade so that I can use the range day selection?

              I am looking forward to your answer.

              Bye for now
              lukas

  2. Bonjour,
    Je viens d'acheter la version Business Small SingleSite 8.6 dans laquelle il me semblait que l'on pouvait s'inscrire à des rendez-vous en choisissant ses horaires.
    Or je ne trouve pas cette possibilité dans les settings.
    Pourriez-vous m'indiquer comment faire pour configurer cette fonction ?
    Merci

    Hello,
    I just bought the Business Small SingleSite 8.6 version in which it seemed to me that you could register for appointments by choosing your schedule.
    But I do not find this possibility in the settings.
    Could you tell me how to configure this feature?
    Thank you

    • Hello.
      I do not sure what exactly functionality do you need by this: "...register for appointments by choosing your schedule..."

      1) In the Booking Calendar Business Small version possible to make the bookings for specific time-slots.
      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      2) In case, if you need to set as unavailable specific days in calendar during specific seasons, so then its possible in the Booking Calendar Business Medium or higher versions. Check more about this feature here: https://wpbookingcalendar.com/overview/#availability

      3) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity

      You can test it in the live demo here https://bl.wpbookingcalendar.com/
      Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/

      At this version possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But its possible to make booking only for FULL date, not a time slots (time slots in this version only saved as data into database, but do not apply to availability logic).
      Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

      • Merci pour votre réponse, très complète mais inutile : les vidéos sont totalement obsolètes et ne correspondent pas du tout à l'interface actuelle.
        Ma version est bien censée gérer la prise de RV, heure par heure, mais je ne sais toujours pas comment faire.
        Il est rare que je ne sois pas content. Mais là j'ai passé des heures à essayer de comprendre comment ça marchait, sans succès.
        Je ne suis pas très doué en informatique, mais quand même : ce programme est loin d'être intuitif.
        En plus il est cher : j'ai vraiment perdu mon argent…
        Dommage !

        Thank you for your answer, very complete but useless : the videos are totally obsolete and do not correspond at all to the current interface.
        My version is supposed to handle taking RV, hour by hour, but I still do not know how to do it.
        It's rare that I'm not happy. But there I spent hours trying to figure out how it worked, without success.
        I'm not very good at computers, but still: this program is far from intuitive.
        In addition it is expensive: I really lost my money ...
        Pity !

  3. Hi
    Is it possible within the admin to set some days as unavailable? I don't mean Monday every week, I mean if you want to put Thursday 6th as unavailable, or Tuesday 20th.
    Thanks
    Gina

  4. Hi,

    I have questions relating to the bookingedit shortcode for visitors to edit or cancel their bookings.

    q1; I have set up the booking edit page and inserted the code in the visitors email. The links appears successfully in the email but looks like this : https://www.cornubia.org.uk/manage-your-booking/?booking_hash=a542736734b7a290aa420da183034a05 and https://www.cornubia.org.uk/manage-your-booking/?booking_hash=a542736734b7a290aa420da183034a05&booking_cancel=1. My question is can I make this link appear in a shortened form without the "hash=" and numbers?

    q2: Can i put these codes anywhere in the booking form or in a pop-up so visitors can edit from for the front end without waiting for an email?

    Thank you

    • Hello.
      1) Hash must be in the link, ow we can not make identification of the booking.
      You can use in your emails links like this:

      <a href=“[visitorbookingediturl]” rel="nofollow"> Edit booking </a>

      So your visitors will see only Edit booking text.

      2) No it’s does not possible. Sorry.
      But it’s possible to see all previous bookings of visitor. If you need to show for users all past bookings of this user, then check here: https://wpbookingcalendar.com/help/user-bookings-listing-video-tutorial/

      Kind Regards.

      • Hi,

        I tried pasting in the code to the visitor email as suggested like this:

        Your reservation [bookingtype] for: [dates] is processing now! We will send confirmation by email.

        [content]

        You can edit this booking at this page: Edit booking

        You can cancel this booking at this page: [visitorbookingcancelurl]

        Thank you, Cornubia
        [siteurl]

        In the email received by visitors it looks like this, and doesn't work
        You can edit this booking at this page: Edit booking

        Could you advise

        Thanks

        • Hi again,

          Looking at the reply I just sent you the no follow code you gave me to resolve the problem has worked in my email to you! but it didn't work in the email I set up tp send to visitors and in the email they received appeared as a line of code - what have I done work? can you tell me how to paste it into the email template?

          Thanks

          • Hello.
            Please open the Booking > Settings > Emails page and Switch from Visual view mode to Text view mode (your email content editor). And then insert that code.
            Kind Regards.

            • Hi,

              Thanks that made the emails to visitor read better - I put the code into the body of the email and in the email received by visitors t it read 'Edit Booking' but there was no live link what have I done wrong?

              now have tried to attach the screen shots but can't... here is the email template in Text view:
              Your reservation [bookingtype] for: [dates] is processing now! We will send confirmation by email. [content]You can edit this booking at this page: Edit booking
              You can cancel this booking at this page: Cancel booking
              Thank you, Cornubia[siteurl]

              • And that didn't work as it is appearing with a link in my reply to you.... - I'm getting very confused

  5. Am I able to have all of the seasons show on the calendar at once, or do we really need to have them select from the drop down menu above the calendar?

    I have many seasons and I dont want the user to select the season but directly click on the calendar dates with seasons corresponding price.

    Please help.

  6. Hi
    Is it possible to put a calendar overview (like the one visible in admin view) where visitors can see it?

    Thanks

  7. Hi!
    I have a form with Starttime and Endtime. If i book all day, in the Endtime field, appear that the last hour can be selected. Also, in the calendar view, that day appears like partially booked when it should appear like unavailable. How can I solve this?

    Thank you in advance.

    • Hello.
      Unfortunately, Booking Calendar does not mark day as fully unavailable if you are using "start time" and "end time" fields in the booking form and if all times there booked.
      Its will mark as fully booked date, only if you will use "rangetime" field in the booking form.

      But still, even with start and end time fields, system does not allow to make the booking for already booked times, of course.

      We will improve this feature to the TODO list for having it in future updates of plugin.
      Kind Regards.

  8. Hello, I have a simple calendar of reservations by days and a certain time range to book visits. I would like to know how to block specific days of the year so that those days cannot make any reservation. How could i do it?

    thanks!

  9. When exporting .ics files, they only show current bookings. Is it possible to export all bookings including past bookings? (I need this to automate data collection for my project).

      • Great, that works, thanks!

        Now I just need to work out how to import it into Google Calendar. Any ideas? (Google Calendar says it accepts csv files, but it doesn't import anything from this one).

        • Hello.
          Booking Calendar plugin is supporting

          - import of events via .ics feeds from Google Calendar ( or Airbnb or any other calendar that support .ics format, like iCal application)

          - and export bookings to .ics feeds (files), which possible to import in Google Calendar (or Airbnb, Booking.com, HomeAway, TripAdvisor, VRBO, FlipKey and any other calendar that uses .ics format ).

          Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

          Import.
          Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
          Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
          In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

          You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

          Export.
          Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
          Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

          Please read the Booking Calendar version overview here: https://wpbookingcalendar.com/overview/

          You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

          Please watch more useful video guides here https://wpbookingcalendar.com/help/

          Kind Regards.

          • Ok, I was trying ics export originally, but had trouble getting an ics with all the bookings in (I had to manually combine the ics files from each resource, and then google calendar didn't like it). Is there an easy way to get Booking Calendar to export a single ics file with everything in that Google will accept?

            • Hello.
              If you asking if it’s possible to generate one ics feed from the different booking resources, so Unfortunately it’s does not possible. Each booking resource can export separately own ics feed. It’s does not possible to combine such ics feeds into the one ics feed in actual versions of Booking Calendar and Booking Manager plugins. Sorry.
              Kind Regards.

  10. Hello,
    I have a problem with the form; in fact, the problem is that the available days on the calendar cannot be selected by clicking on them (nothing happens) and the form does not appear; the problem shows on different browsers. No JS problems or conflicts with other plugins and the theme, I used the same configuration a few months ago and it all worked fine. How can I solve this? Thank you in advance!

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