Support

Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4, archive 5 and archive 6 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

If my subscription for updates has expired or is canceled, will the plugin continue to work?

Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.

While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.

To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.

Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.

Optional Subscription for Updates:

1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.

2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.

However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).

You can request the latest update of the Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.

Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.

Editions:

Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:

Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.

Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.

Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.

If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.

Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.

We can help with specific questions related to configuration or troubleshooting.

When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.

We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.

Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.

What support do we NOT provide:

  • We do not provide full configuration on the customer's website.
  • We do not provide any customization of source code.
  • We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
  • We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
  • We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
  • If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
  • We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.

Please be sure to check the terms and conditions for the plugin usage and the support we provide.

We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.

You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).

Updated 2025-02-09


  1. I am building a new website on WordPress for my Bed & Breakfast business. I am not a web developer so I am teaching myself.
    I am working in WP 6.6.1. My theme is Corp by Site Origin. I am familiar with the free WP Booking system on my existing site but I have purchased the Business Small version to enable online payments.
    I am struggling with understanding the video tutorials to do the following:

    - show 3 months of the booking calendar with the booking form in two columns underneath (ie the first name and last name side by side)
    - add a check box option for guests to book dinner during their stay
    - import my bookings from my existing site to my new site

    Thank you

    • Hello.
      1.1) Insert the Booking Calendar shortcode similar to this: [booking resource_id=1 nummonths=3].
      Just be sure that instead of resource_id=1 you need to specify the ID of correct existing booking resources. You can find all your booking resources at Thank you. Booking > Resources page.

      Learn how to put the booking form or availability calendar on your pages: https://wpbookingcalendar.com/faq/insert-booking-calendar-into-page/

      Check how to configure Booking Calendar shortcode manually on this page: https://wpbookingcalendar.com/faq/#shortcodes

      1.2) Then open the WP Booking Calendar > Settings > Booking Form page anf select at the top toolbar this "predefined" form template: "2 columns", then click on Reset button and click on Save changes button.
      Test it.

      2) You can generate the shortcode for the checkboxes in the shortcode generator at the right side of the WP Booking Calendar > Settings > Booking Form page and then copy/paste it into the booking form.

      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

      3) Unfortunately, there is no tool or easy way to transfer idetical booking data of Booking Calendar from the one website to another. Sorry. So you will be need to start configuration at the new website from the beginisng.

      It is exist migration procedure, but it's require additional knowledge of phpMyAdmin and some items. Unfortunately, we do not provide migration at the customer websites. Please check what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/

      Here it:

      Here is general info about migrate process (in case if you will not make fully identical transfer).

      1) You need to inform us about old and new url of websites for your Booking Calendar version.

      2) You need to transfer the Booking Calendar files from the ../wp-content/plugins/ of old website to new website.

      According transfer of the Booking Calendar Data.

      3) Please backup and restore to the new site the DB tables that is starting from the "wp_booking" term, for example using the phpMyAdmin tool.

      Please watch this video guide about this export: https://youtu.be/4425kRMaFso

      4) Also you will be need to backup and restore some records from the wp_options table, where option_name fields are starting from the "booking_" term.

      Please watch this video guide about this export: https://youtu.be/EZ4jxJDlTFs

      Helpful tip from video guide. In the old database you need to execute this SQL in your phpMyAdmin tool.

      SELECT * FROM wp_options WHERE option_name LIKE 'booking%'

      After this you can export SQL file for importing in your new database.

      5) You can make such migrate from one to other website only once. And of course you need to delete the Booking Calendar version at old website.

      P.S. Again Please note, unfortunately we can not provide migrate process at the customers websites, because of security reasons.
      Please check more here about what support we are providing: https://wpbookingcalendar.com/faq/what-support-do-you-provide/

      Thank you for understanding.

  2. Hello, this is an interesting plugin.
    I have a question, is it possible to create an email system, that is, I see that the plugin has the option to request a payment via Emailing by clicking a button in the toolbar, could it be added in some way to create a customizable pre-established email system, for example to send a different quote?

    Thank you so much
    Greetings
    Ruben

  3. I'm a Pro Costumer.
    Since from Update 10.1.3 to 10.2.2 I get this error:
    «Start Time is invalid, the Date or time may be booked or already in the past. Please choose another date or time»
    «End Time is invalid, the Date or time may be booked or already in the past. The End time may also be earlier as the start time. If only 1 day was selected! Please choose another date or time»

    I have the Pro Version with same day booking possibilities. I guess, it's a bug...

    • Hello.
      Can you send screenshot of this issue with warning ?
      Also send the link to your page with booking form, where you are having the issue.

      Explain what date and time you try to book.

      Please send all this to support @ wpbookingcalendar.com

      Thank you.

  4. Quick question, how can I set bookings to auto-approve? I am using this internally in our company to book meeting rooms so no approval is needed. I'm using a paid version. Thanks!

    • Hello.
      It is possible in the Booking Calendar Business Small or higher versions. Activate this option at the WP Booking Calendar > Settings General page in “Auto Cancellation / Auto Approval” section.

  5. Thank you for the quick reply. I upgraded and have it working now. Unfortunately, bookings are happening correctly but the notification email to the user is now failing (worked before the upgrade). I am using WP Mail SMTP with MS 365. The logs show the mail successfully going out but I am getting the following error (even though joe@projektsandbox.com is the correct email I used to set up SMTP). All other mail is going out from the website correctly.

    Diagnostic information for administrators:

    Generating server: PH7PR17MB6036. {CUTTED}

    Joe@projektsandbox.com
    Remote server returned '550 5.1.8 Access denied, bad outbound sender AS(42004)'

    Original message headers:

    Received: from PH7PR17MB6036.namprd17. {CUTTED}
    MIME-Version: 1.0
    Content-Type: text/plain
    Date: Thu, 25 Jul 2024 22:15:49 +0000
    Message-ID:

    Subject: New booking

    • Hello.
      Such issue relative to configuration of the SMTP plugin.

      Please contact support of the "WP Mail SMTP" plugin for resolving such issue.
      Thank you.

  6. Hi!
    How can we include the name of the person that booked in the emails we sent them?
    We have tried [text* name] and [text name] but didn't work.
    We would like the emails to start with "Hi {name of the person],"
    Any idea?
    Looking forward to your thoughts.
    Thank you and regards!

    • Hello.
      Use this: [name]

      Please use the same shortcode that you used at the “Content of booking fields data” form at the bottom of WP Booking Calendar > Settings > Booking Form page.
      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

  7. Hello,
    I have paid version of WPBookingcalendar - Business Small.
    Installation and everything looks like good.
    I have enable function select range days (more days)
    and this function is correct in admin section,
    but is not function on website:http://www.tnss.cz/rezervace-a-cenik/
    (Is possible check/pick only one day - not range days - more days)

    Does it mean, visitor can not check more days. Where is the problem ?

    Thank you Johny.

    • Hello.
      1) Can you screenshot from the WP Booking Calendar > Settings General page in “Calendar” section ?

      2) Also what shortcode do you use at that page ? Did you added any JavaScript code for changing days selection ?

      Thank you.

      • 1) Where (email) I have to send screenshot (here is nost possible I mean)?
        2) [booking resource_id=1] No I dont add any JavaScropt code fon changing days selection.

        Thank you.

        • Hello.

          It is seems that issue because of the conflict with this plugin: "MIXITUP - A CSS3 and JQuery Filter & Sort Plugin" from your theme.
          Please try to make this fix.

          Try to make this fix.

          Please open this file ../wp-content/plugins/{Booking Calendar Folder}/_dist/all/_out/wpbc_all.js

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          
          		// 4. Loop  all  time Fields options
          		for ( var field_key in time_fields_obj_arr ){
          

          and replace it to this code:

          
          		for ( let field_key = 0; field_key < time_fields_obj_arr.length; field_key++ ){
          

          Please do not forget to clear the browser cache before testing these changes.

  8. It's not possible anymore to save a booking when using the javascript code 'wpbc_cal_ready_days_select__range( 1 );'. This used to work but isn't working anymore.

    I think it might be because of the format the dates are send in?
    calendar_request_params[dates_ddmmyy_csv]: 12.08.2024 - 21.08.2024

  9. I would like to request the possibility for customers to be able to see their bookings and modify them (until a certain amount of time before check-in) from the frontend and to have the option to not rely on emails and secret hash urls since there are plugins that allow you restrict content to logged-in users, to create clients portal where only each user can access it's own information. Eventually, it could be a dashboard (like WooCommerce has) where you can also see invoices, notes, etc. Is this possible? And also, is it possible to implement something now so users can access their bookings from the frontend by logging in and not exclusively from the email? Regards

    • Hello.
      1) We will add this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
      Please note, you can activate this option "Change hash after the booking is approved" at the WP Booking Calendar > Settings General page in "Manage Bookings" section.
      It will change the booking hash after approval (e.g. previous edit links becomes invalid). When checked, visitor will not be able to edit or cancel the booking.

      2) Relative dashboadrd for editing bookings, I will add it to the TODO list.
      Kind Regards.

      • Hi!
        Thank you, it would be amazing to have those features.

        If the option of changing hash after the booking is approved is not selected, until when do customers have to edit their bookings? I mean, how much time before check-in?

        • Hello.
          The edit link will not become invalid in this case. It will be valid during all the time.
          Kind Regards.

  10. Hi!
    We have a configuration to cancel unpaid bookings after an hour but when we get imported events from Google Calendar they automatically are sent to trash after one hour. How can we prevent this from happening? We are setting up the sync by cron job and we cannot be marking every imported booking as paid, we only want that configuration to take effect on the bookings that are made on the website.

    • Hello.
      You can go to WP Booking Calendar > Settings General page under "Auto Cancellation/Auto Approval" and enable this option: "Auto approve bookings during import".
      This way, all new bookings that will be imported will be automatically approved and will not be automatically cancelled.
      Best regards.

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