Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hello, I can´t see the calendar either in a page or in a post... no matter what I do, I can only see the form, but the calendar doensn´t appear, only a phrase that says: "Cargando Calendario..."

    • Hello.
      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl + Shift + J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

      Kind Regards.

  2. Hello.
    I have question about one function that I couldn`t find. I have accommodation and in summer and winter season I offer only week stay (from saturday to saturday). What I need? If someone clicks in booking calendar for example at Tuesday, is it possible to automatically mark the whole week from saturday to saturday? (But only in certain period - summer and winter, in spring and autumn the number of days is unlimited). Because people often do not notice that I offer only week stay and they do reservation for 3 day example and it`s not possible.
    Thanks for answer.

  3. Hi,
    I have a problem that cames and goes away. I don't know what causes it and I don't know what fixes it. Most of the time this plugin works perfectly but sometimes there comes a warning "Error! Your request failed the security check! Please refresh the page and try again." to user who tries to book our service. Can you help me to solve this error? I had Google recaptcha on the page for few months but after first error message I took it away but that didn't solve the problem. Sometimes this problem has lasted for several days.

    • Hello.
      Usually this issue relative to cache issue.
      Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Kind Regards.

      • Thank you so much for your fast reply. I had recently added a new cache plugin, which I now deactivated. It helped right away.

    • Hello.
      I can not check that page, because its was not published (preview mode).

      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl + Shift + J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

      Kind Regards.

  4. I have just recently installed Version: Business Small SingleSite 8.6, Type: Business Small, Used for: 1 website, Release date: 05.10.2019.
    I have had several client make reservations on using the calendar and they are all being assigned the same ID number of zero (0). This is creating a problem because the new client is receiving a confirmation of the other client's reservation date and the other data is overriding it presumably due to the same ID being assigned. An Example is below -
    ______________________________________________________________________________________________
    -----Original Message-----
    From: Booking system [mailto:assistant@boleslawoffice.com]
    Subject: New Mediation Reservation

    You need to approve a new booking for: November 14, 2019 9:00 am, November 14, 2019 1:00 pm, November 19, 2019 1:30 pm, November 19, 2019 5:00 pm, November 20, 2019 9:00 am, November 20, 2019 5:00 pm, November 22, 2019 9:00 am, November 22, 2019 5:00 pm, December 10, 2019 1:30 pm, December 10, 2019 5:00 pm, December 16, 2019 9:00 am, December 16, 2019 1:00 pm, December 18, 2019 1:30 pm, December 18, 2019 5:00 pm

    Smith

    Currently a new booking is waiting for approval. Please visit the moderation panel https://xxx/wp-admin/admin.php?page=wpbc&view_mode=vm_listing&tab=actions&wh_booking_id=0
    _______________________________________________________________________________________________
    We keep receiving new bookings and the issue is getting worse and worse. It appears our system has stopped adding sequentially higher ID numbers after 1125 and the new bookings are overriding the old ones.

    Suggestions for correcting?

    • Hello.
      It’s really weird... did you make any operation with your database - table wp_booking (may be you was changed there some property of DB tables fields )?

      Please reach that booking_id field was have auto increment property. You can recheck it via phpMyAdmin tool or some other DB editing tool.

      Also Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      Kind Regards.

      • Also it’s weird how did you made such bookings with different days and different times for different days. In Booking Calendar it’s does not possible to create such booking with different times. Did you imported such booking ?
        If no, then can you send the link to your page with booking form, where you are having the issue.
        Thank you.

          • Hello.
            Can you send screenshot of my test booking ? I was made it few minutes ago. Please send all this info to support @ wpbookingcalendar.com

        • I also deactivated the plugin, deleted it and reloaded and reactivated it hoping that would correct he issue. It did not fix it.

          • It’s will require full reinstall of plugin (it’s means that previous bookings will be erased), so it’s can be not the case , as far as I understanding.
            Kind Regards.

          • Do you think if I export all bookings from the database and then remove the plugin, with the remove database function checked, then reload the plugin and import the bookings after reloading would fix the issue? My hosting company just made a number of changes to our website to update the theme and wonder if it was corrupted during that process.

            • Hello.
              It’s possible that something was broken in the database.
              It’s possible to export bookings but not import them (if you will export via CSV files).

              But you can try to export via ics feeds and and then import such bookings (in general it’s have to work), but it’s possible that some data can be missed.
              So not sure about this for 100%
              Kind Regards.

  5. Hi support,

    I would like to automatically import and export bookings from my booking calendar to both Micazu and Traum-ferienwohnungen. Therefore I need to set up CRON, but I do not understand this..

    I was hoping you could help with this.
    Website: https://www.villaburghduin.nl

    Kind regards,

    Niels Vaessen

    • Hello.
      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Otherwise please contact support of your hosting about helping in configuration of your CRON scripts, it’s different from the server to server.

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Kind Regards.

      • Hi Support,

        I think I can do it with your explanation. I only cannot find the Booking Manager Shortcode function in the Gutenberg page builder. I can only see the Booking Calendar function in Gutenberg. How do I add a Booking Manager shortcode? Cannot see it.

        Thanks in advance,

        Kind regards

        • Hello.
          Booking Manager plugin does not have the blocks for Gutenberg, but you can still insert shortcode in classic way.
          Please check more here https://wpbookingcalendar.com/faq/booking-form-in-gutenberg/

          How to add Booking Manager shortcode in Gutenberg editor in Classic (old) way?

          - Click on "+" Plus button to add new block.
          - Select Formatting section and click on "Classic" block, or simply enter "Classic" in Search field. New "Classic" block will be added to the page.
          - Click on "Booking Manager" icon in "Classic" toolbar.
          - Configure Booking Manager parameters in popup dialog and click Insert button. Publish / Save the page.

          Kind Regards.

  6. Hi support,

    How do I add a 'Thank you' page? I configured it in the general settings and made a page and added it to the settings. But this doesn't work. I use bank transfer as a payment method.

    • Hello.
      If you have configured at least one active payment system and cost of booking higher than 0, so then "thank you" page will not show, instead of that will be showing "payment form" of specific payment system (in your case its "bank transfer info).
      Thank you page will be showing only if the cost of the booking == 0 or all payment systems was deactivated.
      Kind Regards.

  7. Hi,
    I've set up a number of season filters covering different date ranges. The changeover days are only Monday and Friday and you can only book Monday to Friday, Friday to Monday, Friday to Friday or Monday to Monday.

    Each of these ranges (above) has been set up as season filters for our date ranges. These date ranges can differ from a few weeks to a few days. For example:
    Mon 2 March - Fri 27 March
    Fri 27 March - Mon 13 April
    Mon 13 April - Fri 1 May
    Fri 1 May - Mon 4 May
    Mon 4 May - Fri 22 May...

    So Mon 2 March - Fri 27 March has the following season filters and each of these has a different price:
    Fri-Mon (2M - 27M)
    Mon-Fri (2M - 27M)
    Mon-Mon (2M - 27M)
    Fri-Fri (2M - 27M)

    From previous experience in order for the prices to show correctly when the changeover days overlap, I've deselected certain days on the filters:
    'Fri - Mon' date ranges, deselect all Mondays.
    'Mon - Fri' dates ranges, deselect all Fridays.
    'Fri - Fri' date ranges, deselect all Mondays.
    Leave 'Mon - Mon' date ranges as they are.

    My calendar code looks like this:
    [booking type=5 form_type='standard' nummonths=2 options='
    {calendar months_num_in_row=2 width=100%},
    {start-day condition="season" for="Fri-Mon (2M - 27M)" value="5"},
    {select-day condition="season" for="Fri-Mon (2M - 27M)" value="4,8"},
    {start-day condition="season" for="Mon-Fri (2M - 27M)" value="1"},
    {select-day condition="season" for="Mon-Fri (2M - 27M)" value="5,8"},
    {start-day condition="season" for="Fri-Mon (27M - 13A)" value="5"},
    {select-day condition="season" for="Fri-Mon (27M - 13A)" value="4,8"},
    {start-day condition="season" for="Mon-Fri (27M - 13A)" value="1"},
    {select-day condition="season" for="Mon-Fri (27M - 13A)" value="5,8"},
    {start-day condition="season" for="Fri-Mon (13A - 1M)" value="5"},
    {select-day condition="season" for="Fri-Mon (13A - 1M)" value="4,8"},
    {start-day condition="season" for="Mon-Fri (13A - 1M)" value="1"},
    {select-day condition="season" for="Mon-Fri (13A - 1M)" value="5,8"},
    {start-day condition="season" for="Fri-Mon (1M - 4M)" value="5"},
    {select-day condition="season" for="Fri-Mon (1M - 4M)" value="4,8"},
    {start-day condition="season" for="Mon-Fri (1M - 4M)" value="1"},
    {select-day condition="season" for="Mon-Fri (1M - 4M)" value="5,8"},
    {start-day condition="season" for="Fri-Mon (4M - 22M)" value="5"},
    {select-day condition="season" for="Fri-Mon (4M - 22M)" value="4,8"},
    {start-day condition="season" for="Mon-Fri (4M - 22M)" value="1"},
    {select-day condition="season" for="Mon-Fri (4M - 22M)" value="5,8"},
    {start-day condition="season" for="Fri-Mon (22M - 1J)" value="5"},
    {select-day condition="season" for="Fri-Mon (22M - 1J)" value="4,8"},
    {start-day condition="season" for="Mon-Fri (22M - 1J)" value="1"},
    {select-day condition="season" for="Mon-Fri (22M - 1J)" value="5,8"},
    {start-day condition="season" for="Fri-Mon (1J - 22J)" value="5"},
    {select-day condition="season" for="Fri-Mon (1J - 22J)" value="4,8"},
    {start-day condition="season" for="Mon-Fri (1J - 22J)" value="1"},
    {select-day condition="season" for="Mon-Fri (1J - 22J)" value="5,8"},
    {start-day condition="season" for="Fri-Mon (22J - 29J)" value="5"},
    {select-day condition="season" for="Fri-Mon (22J - 29J)" value="4,8"},
    {start-day condition="season" for="Mon-Fri (22J - 29J)" value="1"},
    {select-day condition="season" for="Mon-Fri (22J - 29J)" value="5,8"},
    {start-day condition="season" for="Fri-Mon (29J - 13J)" value="5"},
    {select-day condition="season" for="Fri-Mon (29J - 13J)" value="4,8"},
    {start-day condition="season" for="Mon-Fri (29J - 13J)" value="1"},
    {select-day condition="season" for="Mon-Fri (29J - 13J)" value="5,8"},
    {start-day condition="season" for="Fri-Mon (13J - 31A)" value="5"},
    {select-day condition="season" for="Fri-Mon (13J - 31A)" value="4,8"},
    {start-day condition="season" for="Mon-Fri (13J - 31A)" value="1"},
    {select-day condition="season" for="Mon-Fri (13J - 31A)" value="5,8"},
    {start-day condition="season" for="Fri-Mon (31A - 21S)" value="5"},
    {select-day condition="season" for="Fri-Mon (31A - 21S)" value="4,8"},
    {start-day condition="season" for="Mon-Fri (31A - 21S)" value="1"},
    {select-day condition="season" for="Mon-Fri (31A - 21S)" value="5,8"},
    {start-day condition="season" for="Fri-Mon (21S - 30O)" value="5"},
    {select-day condition="season" for="Fri-Mon (21S - 30O)" value="4,8"},
    {start-day condition="season" for="Mon-Fri (21S - 30O)" value="1"},
    {select-day condition="season" for="Mon-Fri (21S - 30O)" value="5,8"},
    ']

    The calendar works as expected except for all days that end on a date range and start on a new date range aren't showing the correct price. For example:
    Fri 20 Mar - Mon 23 Mar is £300.
    Mon 23 Mar - Fri 27 Mar is £375.
    Fri 27 Mar is a changeover day and also the start/end of date ranges.
    Fri 27 Mar - Mon 30 Mar should be £450 but it is showing as £300. This is the cost of the previous Fri-Mon.
    Mon 30 Mar - Fri 3 Apr is £450 which is correct.

    Another example:
    Mon 15 Jun - Fri 19 Jun is £425.
    Fri 19 Jun - Mon 22 Jun is £350.
    Mon 22 Jun is a changeover day and also the start/end of date ranges.
    Mon 22 Jun - Fri 26 Jun should be £450 but it is showing as £425, the cost of the previous Mon-Fri.
    Fri 26 Jun - Mon 29 Jun is £450 which is correct.

    Sorry about the long message. Hopefully I've explained it well. I can give you access if you need to take a further look.
    Thanks

    • Hello.
      Probably Mon 22 Jun belong to the previous season filter which is cost 425

      I can suggest that you have configured cost via “Valuation days”. Please note, cost in “Valuation days” can apply to any days or can depend only from belonging check in day (first selected day) to specific season.

      So please be sure that the Mon 22 Jun belong to the season that cost 450, and this Mon 22 Jun day does not exist in other seasons.

      Check more about this feature here: https://wpbookingcalendar.com/overview/#valuation-days

  8. Hello,
    we are using Business Small SingleSite 8.6 on top of WordPress 4.9.11 and have updated to the latest WPBookingcalendar just a few days before. We are renting out rooms hourly.
    I have noticed a strange behavior of WPBooking's latest update when adding multiple-day bookings. When I book a multiple-day booking (same ressource, three not connected days, but same time (8:00 a.m. to 6 p.m.) it looks totally wrong in the backend: There ist shows the room is booked full-day and the same booking is shown two times. See this screenshot
    In the frontend however only the days booked in the multiple-day booking are taken, but the fly-out does not tell the end of this booking
    And even worse: The export to external calendars via booking manager shows only the first hour of the booking as taken.
    Can you please help?
    Thanks, Frank

    • Hello.
      Please open the Booking > Settings General page and set as checked this option “ Use time selections as recurrent time slots”, if you want to use recurrent time to reserve several days. This means that middle days will be partially booked by actual times, otherwise the time in the booking form will be used as check-in/check-out time for the first and last day of the reservation.
      Kind Regards.

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