Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. It says in your documentation that if a booking crosses over two different Valuation Rates, it defaults to the rate that the check-in date falls on. Is it possible, in the settings or by adding some custom code, to default to the higher rate of the two valuation rates? Thanks

  2. Is it possible to block out a changeover date but still allow users to book over the top of that date? A user can check in/out on Monday or Friday. We want to stop that happening on Monday 17th, but allow people to book a stay over the top e.g. Friday 14th - Friday 21st. Thanks

    • Hello.
      The number of days to select depend from the start day of selection possible only to configure in the Booking Calendar shortcode in options parameter. Please check more here https://wpbookingcalendar.com/overview/#advanced-days-selection

      But it’s have to be clear rule that does not intersect with other rules. So for example you can define ability to select at Monday 7 or 5 days and at the Friday only 7 days.

      • But this will affect all other Fridays and Mondays in that season. How do I target that specific date? If I untick that day from all season filters, it blocks it out but you can't book check in before and check out after.

        • Hello.
          Its does not possible to make exception from the exist rules in that configuration - its does not possible to exclude only one date.

          You will be need to create new seasons, that will have weekdays relative to that specific season, and configure days selection condition like in previous email

          And in all other season filters, you need to remove (exclude days) of that week.
          So you will be need to create season filters based on the "dates range" and not the conditional days season filters at the Booking > Resources > Filters page.

          Kind Regards.

  3. Hi support,

    When I import via Booking Manager .ics-files, then bookings form external sites come with +1 day of the checkout date. The checkin date is right.

    How do I solve this?

    • Hello.
      Please open the Booking > Settings > Sync > “General” page and deactivate this option “ Append check out day”.
      Kind Regards.

      • Hi Support,

        That solution helped. But the next problem:

        I have 4 bookings in Booking Calendar. These bookings exported correctly to 2 other booking websites. But these 2 other booking websites also export to Booking Calendar. Now Booking Calendar get duplicate bookings. They are the same dates, so visitors cant see it. But in "Bookings" I see duplicates.

        What is going wrong here?

        Thanks in advance

  4. I'm busy importing my Google Calendar into the booking plugin, but nothing is popping up on the plugin - even though there are entries in the Google Calendar. I have added a test entry over two hours ago - but still, nothing is showing

    Can you please assist?

    • Hello.

      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Kind Regards.

  5. I am having trouble with the Advanced Fields section. I need to calculate taxes on the entire sum, AFTER the additional costs are added for the number of visitors, otherwise the calculation of costs is off. The application only calculates taxes on the base price of the resource, and does not apply the tax calculation to the additional fees at all. In order to do this (as a workaround), I am attempting to use mathematical expressions in the advanced costs fields, as your documentation states is possible, but it will not save or do the calculation. For example, the expression "20 + (20 * .037)" will not save or calculate.

    We also need to apply a discount to the base prices and additional costs, but NOT to the included tax. Is there a way to do this? For example, If someone books 3-7 days, there is a 5% discount. But using valuation days calculates the first two days at full price and the third+ days as discounted. This is incorrect. It should apply the discount to the entire block of days equally. Otherwise the discounts are not applied properly.

    The only way I have found to apply the discount to the entire booking cost globally is to use a "coupon code" that is automatically applied to the booking depending on number of days selected by the user. But, as I mentioned above, the discount is also inclusive of tax, which is also incorrect.

    Any help?

    We are using the Business Large version.

    • Hello.
      1) Please activate this option “ Advanced Cost” at the Booking > Settings > Payment page, if you want that specific additional cost, which configured as percentage for some option, apply to other additional fixed costs and not only to original booking cost.

      Relative expression use this:
      (20 + (20 * 0.037))

      2) “Valuation days” you need to configure like this:

      Together 3 days = 95% from total cost
      From 4 to 99 days = 95% of cost per each day.

      Watch it in this video guide https://wpbookingcalendar.com/help/valuation-days-cost-video-overview/

      Kind Regards.

      • Thanks for getting back to me. I have done exactly this as you suggested, and the calculations are wrong. The other issue is that I have put the mathematical operation into the Advanced Cost exactly as you have written, and it will not save, nor calculate it.

        • As for the Valuation days, here is what I used:

          Together 3 days: 100% from total cost
          From 3 to 6 days: 95% of cost per each day.
          From 7 to 30 days: 85% of cost per each day.
          For LAST, 0%

          When I try to put that in using "together" for the 1 and 2 days (because valuation days don't work for nights, even though that is how the client charges for rooms so I have to adjust it with LAST at the end), and then 3-7 at 95% etc, what happens is that when I try to schedule 10 days for example, days 1-2 are calculated at 100%, and the rest of the days are calculated at 95%. Nothing gets calculated at 85%. If I schedule 3 nights, nights 1 and 2 are again calculated at 100% and the other days at 95%.

          What I need is that when the user selects less than 2 nights, it's full price 100%; if more than 2 nights, the 95% applies to the ENTIRE cost, and if more than 7 nights, 85% of the ENTIRE cost, not just the days that surpass the 7th night.

          I hope that makes sense.

          • Hello.
            You need to configure "Valuation days" like this:

            Together 3 days: 95% from total cost
            From 4 to 6 days: 95% of cost per each day.
            Together 7 days: 85% from total cost
            From 8 to 30 days: 85% of cost per each day.
            For LAST day 0 USD for each  day
            

            Kind Regards.

        • Hello.
          1) Probably in the booking form you are having some form fields that does not have standard names and instead of that used some non standard symbols (like umlauts of ' , etc...) in the names or in values. Its can be reason, why you can not save some values in additional costs at the Booking > Resources > Advanced cost page.
          Please try to reconfigure the booking form at the Booking > Settings > Form page to be sure to use only standard symbols.

          2) I am still do not really understand what exactly issue you are having with tax applying to the costs.
          Can you explain more detail in some example and send configuration of your booking form from the Booking > Settings > Form page and screenshot of Booking > Resources > Advanced cost page and Booking > Resources > Cost and rates page and send the link to your page with booking form, where you are having the issue.
          Please send all this info to support @ wpbookingcalendar.com
          Thank you.

  6. I'm getting emails for bookings, but they aren't showing up on the calendar or list.
    My client got this email https://www.screencast.com/t/g9fk3ULcY and when she clicks the link she can see the request (https://www.screencast.com/t/tLsePOkImluW), but if she just logs into the website and goes to Bookings there's nothing there - https://www.screencast.com/t/e8GWBnr1pt9A.

    I've updated and am at Version 9.Business.Small.SingleSite.8.6
    The site is: https://littlemountainsc.org

    • Hello.
      You booking was moved to the Trash (you can see it in the second screenshot), that's why you do not see it in calendar, and in usual booking Listing page (you ned to configure filter parameters to show bookings in trash, as well).

      That booking exist in trash, possibly because you have activated this option "Auto-cancel bookings" at the Booking > Settings General page in "Auto cancellation / auto approval of bookings" section.
      Please deactivate that option, and then test it with other future bookings.
      Kind Regards.

  7. Hello!

    In the calendar overview there are only first names displayed. When people are calling by phone to edit their booking it´s hard to find the right entry. See: https://ibb.co/SNy6mPt

    How can I edit the display so first names and surnames are displayed together.

    Are you going to add a search? The search by ID is not enough - the people simply don´t know their booking ID when calling for support.

    Best regards,
    Jan

  8. I have Business Small SingleSite 8.6, Type: Business Small, Used for: 1 website, Release date: 05.10.2019.
    I have two questions,
    #1 is regarding a function within the Emails Section, under the NEW (admin) tab.
    Is it possible to list more than one email address in the TO: field to receive the notification of a new booking?
    We wanted to have a back up person to ensure bookings are being approved in a timely fashion.

    #2 is regarding the content field, "the email body", within the Emails Section.
    Is it possible to insert an iFrame within the body of the email? I have tried to do so to using both the and html codes to insert a google map of the address in the lower half of the approved email. It shows the map in the admin area, but when an email is actually sent the map is not showing.

    • I removed the first and last brackets so i could insert the code being used.
      iframe src="https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d3524.6471653138597!2d-82.48239858449583!3d27.943459982694762!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x88c2c37ca29c441b%3A0xc971091fae58bed5!2s2001+W+Cleveland+St%2C+Tampa%2C+FL+33606%2C+USA!5e0!3m2!1sen!2sph!4v1559012976588!5m2!1sen!2sph" width="600" height="450" frameborder="0" style="border:0" allowfullscreen></iframe

      • Hello.

        After visitor submit the booking, system can send email to the administrator (about this new booking), and confirmation email to the visitor.
        You can configure these emails at the Booking > Settings > Emails page.

        You can define the comma separated emails in the field "to" for email template, that is sending to the administrator, at the Booking > Settings > Emails page.

        For example:
        email1@server.com;othet-email@gmail.com

        But it’s will be the same email that is sending as copy to different email addresses.
        Kind Regards.

  9. Sorry, I have to re-open this question:
    Activating the option "Use time selections as recurrent time slots" actually helped when I have the same two hour on Monday, Wednesday and Friday.
    But when I book Monday and Tuesday from 8:00am to 6:00pm (= following dates) it still blocks the whole night. This was different in the previous version.
    See a screenshot here

    • Hello.
      Basically, its have not to be so. I was just retested.
      Please note at the Booking Listing page, you need to click on "Expand" dates icon at the header of booking Listing to show all dates and times - for showing dates in "Full dates view mode". So you will see all times and dates there.
      Or you can open the Booking > Settings General page and in "Booking admin panel" set for the option "Dates view" as "Wide dates view".

      Also in the Calendar Overview page, its have to show correctly times at specific times on specific dates (not the check in/out times). Try to make new test booking and test it.

      P.S. I was sent screenshots to your email, as well. Please check spam folder, if you do not see it in inbox.
      Kind Regards.

  10. OK, sorry - With those settings and new bookings it works the way it's supposed to do.
    Guess this was an old booking which I made before I switched WPBooking back to recurrent time slots.

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