Pre-Sales Questions
It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.
Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.
If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).
Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.
If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).
You can request new update of Booking Calendar on this page.
If my subscription for updates has expired or is canceled, will the plugin continue to work?
Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.
While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.
To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.
Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.
Optional Subscription for Updates:
1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.
2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.
However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).
You can request the latest update of the Booking Calendar on this page.
Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.
Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.
Editions:
Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:
Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.
Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.
Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.
You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.
Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.
Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.
Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.
If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.
Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.
We can help with specific questions related to configuration or troubleshooting.
When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.
We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.
Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.
Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.
What support do we NOT provide:
- We do not provide full configuration on the customer's website.
- We do not provide any customization of source code.
- We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
- We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
- We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
- If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
- We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.
Please be sure to check the terms and conditions for the plugin usage and the support we provide.
We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.
You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).
Updated 2025-02-09
Hi, the total cost of the booking does not coincide with what is configured in the appropriate area, how can I resolve this?
Hello.
You can activate the option "Show debug cost info" at the Booking > Settings > Payment page to show your cost calculation (at front-end side after days selection) for better understanding how costs are working.
Otherwise please send the exact link to your page with booking form, where you are having the issue. and send screenshots of your configuration.
Please send all this info to support @ wpbookingcalendar.com
I want to export a live-view of my bookings to a site which does not support the usual call to the ICS export (which works wonderful for another site=. This new site expects to find a real already existing wpbm.ics file to download. Is this possible?
Thanks, Frank
Hello.
I do not sure that clearly understand you. Booking Calendar can import bookings via ics feed or export existing bookings in Booking Calendar into the ics feed, which other services can use for import.
Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync
Import.
Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/
You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/
Export.
Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.
Thanks, I try to explain a bit clearer.
We actually use the export function already since years with booking-service A and are very satisfied with that. Now we want to give service B access to the same bookings (only export, no sync or import). But this new service wants to see an ICS-file to import and cannot use our normal https://website.de/ics/room-name link (which produces the wpbm.ics-file on the fly).
This service B expects a link to https://website.de/ics/room-name/wpbm.ics
Is it possible to have both: To continue using the "on-the-fly" solution for service A and to regularly have WPBM pruduce and save this ICS file for each of our 20 or so rooms?
Hello,
Just a quick note: the links you define at WP Booking Calendar > Settings > Sync > "Export - .ics" page, such as this: https://website.de/ics/room-name, are essentially the same as https://website.de/ics/room-name/wpbm.ics.
So, if you want your links to include 'wpbm.ics' at the end, simply add it to the URL at the WP Booking Calendar > Settings > Sync > "Export - .ics" page. This way, your links will look like this: https://website.de/ics/room-name/wpbm.ics.
Please keep in mind that it's not possible to configure additional new .ics links for the same booking resource (calendar) in the Booking Calendar. You can set it up once at WP Booking Calendar > Settings > Sync > "Export - .ics" page.
Best regards
Hi,
thanks. The service "Peerspace" which wants to import our calendar data asks: "Are the booked slots in your external calendar are marked as "busy" please? If they are marked as available they won't appear in your Peerspace calendar.
Is this the case?
Thanks, Frank
Hello.
Currenlty Booking Manager export the bookings in folowing format:
DTSTART:20240423T000000 DTEND:20240427 UID:2024-04-23-00:00:00-80@demo.icalendar.org DTSTAMP:20240325T083101 CREATED:20240318T081352 LAST-MODIFIED:20240318T081352 STATUS:CONFIRMED ATTENDEE;CN= John Smith:MAILTO:s@server.com END:VEVENT
where STATUS can be CONFIRMED or TENTATIVE depends from the status of your bookings in the Booking Calendar.
You can make this additional fix.
Please open this file ../wp-content/plugins/booking-manager/core/wpbc/wpbm-bc-export.php
( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )
then find this code:
$ics_status = 'TENTATIVE'; if ( ! ( empty( $bk_arr->trash ) ) ) { $ics_status = 'CANCELLED'; } elseif ( ! ( empty( $bk_arr->dates[0]->approved ) ) ) { $ics_status = 'CONFIRMED'; } $eventobj->addNode( new ZCiCalDataNode( "STATUS:" . $ics_status ) ); //FixIn: 2.0.11.3 //FixIn: 2.0.12.2
and replace it to this code:
$ics_status = 'TENTATIVE'; if ( ! ( empty( $bk_arr->trash ) ) ) { $ics_status = 'CANCELLED'; } elseif ( ! ( empty( $bk_arr->dates[0]->approved ) ) ) { $ics_status = 'CONFIRMED'; } $eventobj->addNode( new ZCiCalDataNode( "STATUS:" . $ics_status ) ); //FixIn: 2.0.11.3 //FixIn: 2.0.12.2 // Check more here: https://icalendar.org/iCalendar-RFC-5545/3-2-9-free-busy-time-type.html //FixIn: 2.1.9.1 $ics_busy = 'BUSY'; // ("FREE" / "BUSY" / "BUSY-UNAVAILABLE" / "BUSY-TENTATIVE" $eventobj->addNode( new ZCiCalDataNode( "FBTYPE:" . $ics_busy ) );
Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
Thank you for understanding.
Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.
Hi, I enter the following code [booking resource_id=2 form_type='double-room'], so that I get the resource, with a custom form, and the code is not displayed. On the other hand, if I enter [booking resource_id=2] it is displayed.
I have also tried with [booking resource_id=2 form_type="double-room"] or [booking resource_id=2 form_type=double-room] and nothing. Do you know what I can do?
Hello.
Please be sure that you are using the Booking Calendar Business Medium or higher versions. Only in these versions supports custom booking forms.
Be sure that you defined correct name for this custom form. You can check the name at the WP Booking Calendar > Settings > Booking Form page.
But better to use in new update 10.0 the new configuration dialog for configuration of the booking resources.
Finally recheck your custom booking form configuration. It can be that there some html tag was not closed or was not opened correctly and you have hidden form, because of that.
Kind Regards.
Hello,
Yes, we have purchased the Business Medium plugin, but none of the instructions work. I have also checked the name of the forms and removed characters like "-" in case that failed, and it still doesn't work.
Hello.
Please send screenshots of your configuration and please send the exact link to your page with booking form, where you are having the issue.
Please send all this info to support @ wpbookingcalendar.com
Thank you.
I would like to specify seasonal prices. How can I do this if it doesn't start on the 1st of a month, but rather, for example, July 15th, 2024 - October 20th, 2024?
Hello.
Please open the WP Booking Calendar > Prices > Seasons page snd Define “Days filter” instead of “Conditional days filter”. So you can select exactly dates, which you want to have in specific season.
Then configure costs at the WP Booking Calendar > Prices > Daily Costs page -> section Seasonal Pricing.
Watch it in this video guide https://wpbookingcalendar.com/help/rates-daily-costs-video-overview/
Perfect - Thank you!
Hello, I just want to display the calendar with free and available appointments on my website. It should not be possible to select an appointment with the mouse. How can I adjust that? At the same time, I would like to be able to add bookings (even over several days) in the backend.
Hello.
1) For ability to define the bookings as a free for specific dates, you can define the "Seasonal Cost" for these dates as 0 at the WP Booking Calendar > Prices > Daily Costs page -> section Seasonal Pricing.
2) >> It should not be possible to select an appointment with the mouse.
Did you mean disable dates selection with the mouse ?
Unfortunately, it is not possible in the Booking Calendar versions. Sorry.
If you simply need to show the availability in calendar, and do not allow to make the selection and submit the bookings for the visitors of your website, then you can insert into the page the shortcode for only "availability calendar" wihtout the booking form. Find more information at this page: https://wpbookingcalendar.com/faq/shortcode-availability-calendar/
Learn how to put the booking form or availability calendar on your pages: https://wpbookingcalendar.com/faq/insert-booking-calendar-into-page/
And you will be able to submit the new bookings at the WP Booking Calendar > Add Booking page in admin panel.
Kind Regards.
Perfect thank you. How can I easily enter bookings? It should be done with little effort. Therefore, it is a bit complicated to fill out the fields for a booking and then confirm them so that the period appears to be occupied. Is there a simple solution here?
Hello.
1) It's possible to make the blank bookings for such dates at the Booking > Add booking page.
You can use the "Auto-fill form" button at the top toolbar on the Booking > Add booking page to make the fast blank booking in 3 mouse clicks in the Booking Calendar Business Small or higher versions.
Watch it in this video guide https://wpbookingcalendar.com/help/add-new-booking-admin-video-tutorial/
Test it here https://bs.wpbookingcalendar.com/
2) Or if you simply need to set the dates as unavailable you can do this at the Booking > Availability page.
You can define days as unavailable in just a few clicks at Booking > Availability page. Simply select a range of days on the calendar, choose 'available' or 'unavailable' status, and click on the Apply button. That's it.
Kind Regards.
Perfect. If I use solution 2 and select “unavailable”, the travel period is not red in the calendar, but white. Can you set it so that unavailable appointments are displayed in red? Thank you!
Hello.
From the settings of the Booking Calendar it is not possible to set such customization.
You can do it by customize your calendar skin in CSS file.
Find more information at this page: https://wpbookingcalendar.com/faq/change-skin-and-colors/
Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
Thank you for understanding.
Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.
Kind Regards.
Good afternoon, I've just purchased the Booking Calendar Business Small (single site usage) version.
How am I supposed to activate for my site? what should I do next to access the paid features?
Hello.
You need download and install your paid version.
You can request the update of your paid Booking Calendar version on this page (if you can not find initial email with download link): https://wpbookingcalendar.com/request-update/
Please check this FAQ instruction about how to make update of plugin in correct way to be sure in saving previous bookings and settings:
https://wpbookingcalendar.com/faq/upgrade-from-free-to-paid-version/
Hello,
I am facing an issue with the Plugin. Specifically, as you can see in the attached photo, I have added time slots for all available hours. My problem is that I do not want the same hours on all days but the specific ones:
Monday: 17:30-19:00 & 19:00-20:30
Tuesday: 14:30-16:00, 16:00-17:30, 17:30-19:00 & 19:00-20:30
Wednesday: 17:30-19:00 & 19:00-20:30
Thursday: 17:30-19:00 & 19:00-20:30
Friday: 16:00-17:30, 17:30-19:00, 19:00-20:30
I am also providing you with the code from my calendar.
Could you please help me by providing the modified code to achieve the above?
Thank you in advance,
Best regards,
Spyros
-----------
Attachments:
Calendar Available Hours:
HTML Calendar Code:
Hello.
It's possible in the Booking Calendar Business Medium or higher versions.
Find more information at this page: https://wpbookingcalendar.com/overview/#times-week-days
You can check more info about this configuration at this page https://wpbookingcalendar.com/help/different-time-slots-selections-for-different-days/
Kind Regards.
Hi Team,
We are currently in search of a plugin that can facilitate booking reservations for multiple dates across multiple locations. To provide a bit more context, we operate over 80 locations and are looking for a solution that allows users to select multiple dates for their bookings. Upon selecting the desired dates, we would like the plugin to display all available locations for those specific dates.
In reviewing your plugin, we noticed that it offers the functionality to accept or reject booking requests, which is a feature we find highly valuable.
Could you please confirm whether your plugin supports the requirements outlined above? We would greatly appreciate any insights or guidance you can provide regarding the capabilities of your plugin in meeting our needs.
Thank you.
Hello.
1) The search availability is possible in the Booking Calendar Business Large or higher version.
It's possible to search availability only for full available dates (and not the time slots).
Check more about this feature here: https://wpbookingcalendar.com/overview/#search
Watch it in this video guide https://wpbookingcalendar.com/help/search-availability-video-overview/
If you need to use some additional custom fields in the search form, so then check this https://wpbookingcalendar.com/faq/selecting-tags-in-search-form/
If you will have any issues with showing search results, so then please check this FAQ article: https://wpbookingcalendar.com/faq/no-search-results/
2) You can test live demos https://wpbookingcalendar.com/demo/ to be sure of functionality and do not have misunderstanding.
Read more about the main features and small description about how to configure them here: https://wpbookingcalendar.com/overview/
Also check useful info at the FAQ here https://wpbookingcalendar.com/faq/
---
Kind regards.
In the free version is there a way to give a user access to only the booking calendar? I want the user to be able to work on the booking calendar page only and not any other part of the site. Is this possible?
Hello.
For guidance on configuring it, please visit this FAQ page:: https://wpbookingcalendar.com/faq/show-only-booking-admin-panel/
Kind Regards.