Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi Developers,

    My Booking Calendar on mobile looks perfect and fantastic, but on Desktop I would like 2 or 3 columns so that a Desktop screen is filled more. Is this possible?

    Kind regards,

    Niels

      • Thank you,

        I have now these parameters:
        [booking type=5 nummonths=2 options='{select-day condition="season" for="Only Fridays" value="4"},{start-day condition="season" for="Only Fridays" value="5"},{calendar months_num_in_row=2 width=100% cell_height=40px}']

        I have 3 extra questions:
        1. Is it also possible to add a little space between two months?
        2. Is it also possible to make two colums of the contact form? So that I have 2 columns of calendar months and 2 columns of contact form below the 2 months?
        3. Is is possible to show 1 month on mobile en 2 months on desktop?

        Kind regards,

        Niels

        • Hello.
          1) Please make this fix.

          Please open this file ../../{Booking Calendar Folder}/css/client.css

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then add this code to the bottom of this file:

          div.cal_month_num_2 .datepick-one-month {
              width: 49%;
              float: left;
          }
          div.cal_month_num_2 .datepick-one-month.datepick-new-row{
              margin-right:2%;
          }
          

          Please do not forget to clear browser cache before testing these changes.

          2) Try to customize the booking form in a way like this at the Booking > Settings > Form page:

           [calendar] 
          <div style="float:left;margin-right:10px;   " >
               <p>First Name (required):[text* name] </p> 
               <p>Last Name (required):[text* secondname] </p> 
               <p>Email (required):[email* email] </p> 
          </div> 
          <div style="float:left;" > 
               <p>Phone:[text phone] </p> 
               <p>Adults:  [select visitors"1" "2" "3" "4"]  </p> 
               <p> Children: [select children "0" "1" "2" "3"]</p> 
          </div> 
          <div  style="clear:both"> 
               <p>Details: [textarea details 100x5 class:span6]</p> 
                [captcha]
               <p>[checkbox* term_and_condition use_label_element "I Accept term and conditions"]</p> 
               <hr/><p>[submit class:btn "Send"] </p> 
          </div>
          

          3) Sorry, it’s does not possible.

          Kind Regards.

          • Hi Dev,

            1) Succeeded

            2) Sorry, I meant 1 row with 2 columns of calendar months (I have that now) and
            1 row of 2 columns with contact form, just below the months.

            3) I came across another problem. I cleared the cash of my mobile phone and now I see that also on mobile I have 1 row with 2 columns of calendar months. I thought on mobile it would still show 1 month, but I hadn't cleared the cash earlier.

            - On mobile I want 1 calendar month, or 2 calendar months, but 1 below the other 1, not next to eachother, it's too packed otherwise.

            - On desktop I have now 2 calendar months in 1 row, now I would like 1 row with 2 columns of contact form below it.

            Kind regards

            • Hello.
              Send the link to your page with booking form, where you are having the issue.
              And send configuration of your booking form from the Booking > Settings > Form page.
              Please send all This to support @ wpbookingcalendar.com
              Kind Regards.

    • Hello.
      Please note, Booking Calendar does not support automatic update, you will be need to make some additional configuration with CRON. Please check this:

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Kind Regards.

  2. I'm trying update to the new small business two site version Version 9.Business.Small.Developer.8.4.3 to Version: 8.5.1.2 but its says its un-able to do it in WordPress & can find no download on your site

    • Hello.
      You can search by booking ID at the Booking Listing page, by entering booking ID in field at the top right side of the page, and then click on "Go" button.
      You will see the booking of specific ID.
      Please note, you can enter several comma separated ID in that field.
      Kind Regards.

  3. Hi,

    I am currently using the business medium version of the booking calendar and have a question about exporting the ical feeds to other calendars, currently I have is set up with several sites like Airbnb and Tripadvisor without issue.
    I was recently trying to set up with another advertising site and was told in exporting the booking with details on the form of the booking such as name address and dates booked was in breach of privacy laws somehow, which I found strange as it was being exported just to update there calendars and block off dates same as there feed when I import and it brings all the information in on the customer also.

    My question would be is there a way I can limit what information is shared on the export ical feed or is it going to be whatever is on the calendar?

      • So basically the only way to do it is to delete the form data that will show on my booking listing page and email templates without going in and changing code on the booking manager plugin?

        • Hello.

          You can make this fix, in Booking Manager to remove data from exported .ics feed.
          Please open this file ../wp-content/plugins/booking-manager/core/wpbc/wpbm-bc-export.php

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          		$eventobj->addNode( new ZCiCalDataNode( 'SUMMARY:' . trim( $title ) ) );
          
          		////////////////////////////////////////////////////////////////////////////////////////////////////////////////
          		// DESCRIPTION
          		////////////////////////////////////////////////////////////////////////////////////////////////////////////////
          		$description = $bk_arr->form_show;
          //		if ( ( ! empty($bk_arr->dates) ) && ( $bk_arr->dates[0]->approved ) ){
          //			$description .= '<br>Status: Approved';
          //		} else {
          //			$description .= '<br>Status: Pending';
          //		}
          
          		//$description = html_entity_decode( sanitize_text_field( $description ) ); 
          		//$description =  trim( wp_specialchars_decode( esc_html( stripslashes( $description ) ), ENT_QUOTES ) );
          
          		$description = wpbm_esc_to_plain_text(  $description );
          
          //debuge($description . '!');die;
          //$description = substr($description, 0, 1);
          		$description = preg_replace( array( "/\n/" ), array( '' ), $description );
          //debuge( ZCiCal::formatContent( $description ) );die;
          		$eventobj->addNode( new ZCiCalDataNode( 'DESCRIPTION:' . ZCiCal::formatContent( $description ) ) );
          		
          

          and replace it to this code:

                          $title  = '';
          		$eventobj->addNode( new ZCiCalDataNode( 'SUMMARY:' . trim( $title ) ) );
          
          		////////////////////////////////////////////////////////////////////////////////////////////////////////////////
          		// DESCRIPTION
          		////////////////////////////////////////////////////////////////////////////////////////////////////////////////
          		$description = $bk_arr->form_show;
          //		if ( ( ! empty($bk_arr->dates) ) && ( $bk_arr->dates[0]->approved ) ){
          //			$description .= '<br>Status: Approved';
          //		} else {
          //			$description .= '<br>Status: Pending';
          //		}
          
          		//$description = html_entity_decode( sanitize_text_field( $description ) ); 
          		//$description =  trim( wp_specialchars_decode( esc_html( stripslashes( $description ) ), ENT_QUOTES ) );
          
          		$description = wpbm_esc_to_plain_text(  $description );
          
          //debuge($description . '!');die;
          //$description = substr($description, 0, 1);
          		$description = preg_replace( array( "/\n/" ), array( '' ), $description );
          //debuge( ZCiCal::formatContent( $description ) );die;
          
                          $description = '';
          		$eventobj->addNode( new ZCiCalDataNode( 'DESCRIPTION:' . ZCiCal::formatContent( $description ) ) );		
          

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
          Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
          Thank you for understanding.
          Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
          Kind Regards.

  4. Is there a way to make the users profile on the website contain all the bookings they made previously?

  5. I am using WP Booking Calendar Version 9.Business.Large.MultiSite.8.4.3
    My client is currently accepting a 50% deposit from thier guests at the time of booking. They would like the booking system to automatically send thier guests a request for the remaning balance on the first day of the booking. Is it possible to set up automatic payment request emails like this?

    Thank you for your help.

  6. Hi.
    We've bought a business small version of the plugin.
    Everything is going well.
    But we have some problem with emails.
    They come with orange message of spam to recipient. But other emails from our site are coming normal.
    Please help us to resolve this situation.

    • Hello.

      The marking email as SPAM or not SPAM very depend from the visitors personal actions (what emails was marked as spam and what was not).

      I can suggest that you can change the content and/or subject of emails at the Booking > Settings > Emails page

      and change the "from email" (to your server email). It can be a reason why the mail system mark this email as spam.

      Usually, when visitor once mark the email as not spam, in a future this email will come to inbox.

      And of course some visitors can have this email as normal mail and other can receive it as spam, if they previously was mark similar email as spam.

      So its very depend from the actions of the visitor previously about the emails and content of the email.

      Right now I can only suggest to change the content of email and recheck that "From" address in the email was relative to your website URL.

      Kind Regards.

      • Thank you for your answer.
        But other emails from contact forms come normal (they come from the same email box).
        But from your plugin they are marked as spam

        • Weird... try to check my suggestion about From field and changing content of Subject and Content of emails.
          Kind Regards.

          • I've tried, didn't help.
            By the way. I had a problem with payment getway (I's getting 99 error ) by authorizenet.
            I resolve it this way:
            I've changed sha512 to md5 to build the transaction fingerprint and changed hex2bin to pack (secret_key) in function getFingerprintForAuthorizenet

            • Hello.
              It’s was working correctly with exist script. I will retest more that.
              Kind Regards.

  7. Dear team,

    I am using WordPress 4.9.10, PHP 7.2.20, and Booking Calendar Version 9.Business.Medium.SingleSite.8.4.4.

    I've faced such issue - all my reservations are shown via shortcode [booking-manager-listing] but when I'm trying to import them via [booking-manager-import] two of them can't be imported for some reasons.

    I've tried different parameters (dates and optional import conditions) but these 2 reservations are not synchronized yet.

    Could you please advice how I should configure [booking-manager-import] shortcode? My last attempt was like:

    [booking-manager-import url='http://xxx/yyy/xxx.ics' resource_id=1 from='any' until='any' is_all_dates_in=0]

    Thank you in advance

  8. Dear Team,

    I'm using booking calendar since 2016, and I found it just perfect for me. Actually I'm updating/refreshing my business and starting some new social marketing actions.

    I have 2 questions:
    - is it possible to get a list of the e-mail addresses booked a service through BC? I can check the booking details individually, but it seems an enorm work... Can I make it somehow easier??
    - Can I set up a different confirmation text after reservation a free slot for a certain type of events? (for example one text for weekday classes and one another for the weekend classes)

    thanks a lot for your reply,
    Gizella

    • Hello.
      1) In the paid versions of Booking Calendar, you can export exist bookings at Booking Listing page to CSV file (by clicking on Export button at the Actions toolbar). Then you can open this file in MS Excel or some other applications. In this file you will see all bookings with details (including emails).

      Watch it in this video guide https://wpbookingcalendar.com/help/booking-listing-video-tutorial/

      2) Unfortunately it’s does not possible to configure different confirmation text after reservation. Sorry.

      Kind Regards.

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