Pre-Sales Questions
It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.
Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.
If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).
Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.
If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).
You can request new update of Booking Calendar on this page.
If my subscription for updates has expired or is canceled, will the plugin continue to work?
Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.
While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.
To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.
Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.
Optional Subscription for Updates:
1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.
2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.
However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).
You can request the latest update of the Booking Calendar on this page.
Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.
Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.
Editions:
Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:
Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.
Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.
Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.
You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.
Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.
Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.
Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.
If you still have a questions about configuration of plugin you can contact by this email or through support forum.
Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.
Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.
We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.
Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.
We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.
Please note that we cannot use any login credentials to access your website for testing or configuration purposes. Instead, please provide us with screenshots or a video of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem(*).
Please be sure to check the terms and conditions of usage plugin and support that we are providing.
You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).
(*) Updated on 2023-05-14
Hello,
When I update a reservation by changing its status to accepted, rejected, or deleted, it does not send an email. It only sends when the reservation is created.
It used to send before, perhaps it has been since the last update.
How can I solve that?
Thank you
Hello.
Please open the Booking Listing page, and be sure that the checkbox "Send emails" at the top right side under the toolbar was Enabled.
Kind Regards.
The auto import of Google events only works when an event is created in the google calendar associated with Resource id_1 and I have to manually import for all the others. Just wonder whether the dropdown 'Resource counter' (which is currently set to 1) may be impacting this functionality as the manual import only works when selecting one resource.
I have the Small Business Version 10
Hello.
The auto import depends from the import shortcodes at the specific page(s) and accessing such pages (opening) by the visitor or by the CRON.
1) Check more about import shortcode here https://wpbookingcalendar.com/faq/import-ics-feeds/
2) Please note, the import process is working in that case, when a visitor opens your website page with booking import shortcode. So you can configure CRON at your server, for periodically accessing this page with booking import shortcodes to start the import process. Or you can insert the import shortcode before booking form shortcode, so firstly the system will start the import process and only then show the booking form, when someone visits your page.
In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/
You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/
Hello
I sent a message last week but it doesn't seem to have appeared here.
Since the plugin update we are having an issue with the calendar on this page - https://networkofwellbeing.org/2025-booking-test/
The shortcode is
[booking type=2 options='{select-day condition="season" for="LS2" value="3-30"},{select-day condition="season" for="LS3" value="4-30"},{select-day condition="season" for="HS2" value="3-30"},{select-day condition="season" for="HS3" value="4-30"}' startmonth='2025-01' nummonths=2]
Please can you help?
Thanks
Hello.
Please update your version.
The link was sent to your email ben@ha…up.co.uk
Excellent - I thought it was already updated, but that solved it. Thanks for getting back to me so quickly
Hello
I have a problem. My calendar has suddenly disappeared. Instead of the calender, i have this message: [booking type=51 startmonth='2019-3' options='{calendar months_num_in_row=1 width=60% cell_height=60px}']
How do I remove this issue and get the calendar back again?
Regards
Kasper
Hello.
Please update your version.
The email with link was sent to your email address.
Kind Regards.
Hi,
After update of my single site business large, it doesn’t calculate total amount in Notes, like it used to do. How can I fix this?
Hello.
Please try to re-download and make new update of your Booking Calendar version.
You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
Be sure that this option "Logging actions for booking"
checked at the WP Booking Calendar > Settings General page in "Admin Panel" section
Also we use the deposit as a refundable amount, so we would like to keep it separate from the rental amount in the calculation that is shown to both us and the customers. On the form that shows the button “Pay with credit card” it also shows for example:
Total cost 9000
Deposit due 7000
Balance remaining 2000
We want to remove the line “balance remaining”, is that possible? Or just remove the whole calculation?
Hello.
Probably you need to deactivate the deposit option at the WP Booking Calendar > Prices > Daily Costs page -> section Partial Payments.
Instead of that use the configuration at the WP Booking Calendar > Prices > Form Options Costs page
If under deposit you are means some returned cost for the visitors, so then you can configure it via WP Booking Calendar > Prices > Form Options Costs page.
You need to add the required checked by default checkbox to the booking form at the WP Booking Calendar > Settings > Booking Form page , such as:
[checkbox returned_deposit default:on ""]
And then at the WP Booking Calendar > Prices > Form Options Costs page configure the deposit cost for this option, such as:
returned_deposit= 50
You can show cost hints separately for the each items, that have additional cost at Booking > Resources > Advanced cost page. For example, if you have configured additional cost for returned_deposit option at Advanced cost page, then in booking form you can use this shortcode [returned_deposit_hint] to show additional cost of this specific option. Add "_hint" term to name of shortcode for creation hint shortcode.
In the Booking Calendar Business Medium or higher versions possible to configure additional costs for selected options in the select boxes or check boxes (such options can be hidden and checked by default). It's useful in case, if you need to add the tax cost or cleaning fee or any other additional cost for the booking. You can configure it at the WP Booking Calendar > Prices > Form Options Costs page. Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/
Kind Regards.
Such costs:
it is relative to the partially payments (deposit),
and not to the "returned deposit" as in your situation.
So please follow steps in my previous comment.
Hello again
Suddently a change is made on my website? When customers click in my bookingpage, they can see a lot more informations on the specific dates than before. I only want them to see "number of available items (canoes)". Not the "extra canoes" and not chosen dates.
Please click the link to see, what I mean: https://www.vestjyskkano.dk/bestilling
Regards, Kasper
Hello.
Configure what to show in mouse over tooltips at the WP Booking Calendar > Settings General page in "Tooltips in days" section.
Kind Regards.
Hello
Once I had my bookingformular on the homepage seperated in two columns. But suddently its all in one long line now. How can I again make it in two columns?
Regards, Kasper
Hello.
Please send the exact link to your page with booking form, where you are having the issue.
Kind Regards.
http://www.vestjyskkano.dk/bestilling
Hello.
Better to reconfigure the booking form with new form template at the WP Booking Calendar > Settings > Booking Form page such as this:
<r> <c>[calendar]</c> <spacer>width:40px;</spacer> <c> <r><c> <l>First Name (required):</l> <br>[text* name]</c></r> <r><c> <l>Last Name (required):</l> <br>[text* secondname] </c></r> <r><c> <l>Email (required):</l> <br>[email* email] </c></r> <r><c> <l>Phone:</l> <br>[text phone] </c></r> <r><c> <l>Adults:</l> <br>[select visitors "1" "2" "3" "4"] </c></r> <r><c> <l>Children:</l> <br>[select children "0" "1" "2" "3"] </c></r> <r><c> <l>Details:</l><br> [textarea details]</c></r> <r> <c>[checkbox* term_and_condition use_label_element "I Accept term and conditions"]</c> <c>[captcha]</c> </r> <hr/> <r><c>[submit class:btn "Send"]</c></r> </c> </r>But instead of the shortcodes and labales that you see in this new form, such as
First Name (required):
and
[text* name]
Please use your shortcodes from the old form.
Kind Regards.
I dont understand that... How can I make it in two columns? I want to keep all my shortcodes and text and everything from the old form. Just make it two columns again...
Regards, Kasper
Hello.
Please send configuration of your old form to me, I will help you with configuration. Please send all this to support @ wpbookingcalendar.com
Hello,
It appears there's an issue with the duration-based cost calculation. Here's the breakdown:
For 1 day = €27 per day - Any day
From 2 to 5 days = €24 per day - Any day
From 6 to 12 days = €21 per day - Any day
From 13 to 365 days = €18 per day - Any day
If someone rents for 3 days, the calculation should be: From 2 to 5 days = 3 x €24 per day, totaling €72.
However, the current calculation is incorrect:
€27 (1 day) + 2 x €24 = €48, resulting in a total of €75.
It should amount to €72 instead.
The same If someone rents for 7 days, the calculation should be: From 6 to 12 days = 7 x € 21 per day, totaling €147.
However, the current calculation is incorrect:
1x €27
4 x €24 = €96
2 x 21 = €48 , resulting in a total of €165.
It should amount to €147 instead.
How come - this does not work?
Hello.
Please check Example #2 in this FAQ guide: https://wpbookingcalendar.com/faq/configuring-duration-based-costs/
to understand why you need to use term: "Together" in your conflagration.
So your config have to be like this:
Kind Regards.
I run a campsite website, we offer 4 or so pitches/resources. We also hire the whole place out for exclusive hire. Is there a way of setting up Exclusive hire as a resource that if booked will grey out the exact same dates dates in the other resources. So that when a visitor books the exclusive hire resource the rest of the pitches are internally notified and set to booked.
Thanks for your help,
Hello.
It’s possible to make such a configuration with aggregate parameter.
Please check more here https://wpbookingcalendar.com/faq/shortcode-booking-form/
I will explain it in an example of booking separate rooms and the entire house.
Please note, all such separate properties will have separate booking forms with calendars at the front-end side of your website.
It means that you can book an entire house, or specific room in a separate booking form.
So in case if you want to show as unavailable some dates or times in all calendars (booking resources), if some booking was made in only one calendar (booking resource), then it’s possible to configure it with "aggregate" parameter in the Booking Calendar shortcode ( it's possible in all paid versions of Booking Calendar). This parameter makes the dates in the calendar unavailable if these dates were booked in some other booking resources.
Please check more about "aggregate" parameter in the Booking Calendar shortcode here: https://wpbookingcalendar.com/faq/shortcode-booking-form/
Example of configuration:
Booking resources at the Booking > Resources page:
- House ( ID = 3 )
- Room #1 ( ID = 4 )
- Room #2 ( ID = 5 )
And you need to insert the Booking Calendar shortcodes into the pages like this
- House
[booking type=3 aggregate='4;5' ]
- Room #1 ( ID = 4 )
[booking type=4 aggregate='3' ]
- Room #2 ( ID = 5 )
[booking type=5 aggregate='3' ]
....
If some rooms will be booked for a specific date(s) or time, these dates/time will be unavailable in House calendar.
And if House will be booked for a specific date(s), then in all Rooms (booking forms), these dates also will be unavailable.
I just updated to Version 11.Business.Medium.SingleSite.10.0 due to issues with the earlier version. While testing the install, I get Error! Not Found (404) with the page HTML code after minutes of waiting for a response. The booking does get recorded in the admin side.
Hello.
Please recheck that you have correctly configured settings at the WP Booking Calendar > Settings General page in “Booking Confirmation” section.
Also recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.