Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi,

    On my Bookings Page, I have done 8 sample bookings however they do not show up in the bookings listing page. I can search for a booking ID and it comes up. I have tripple checked all filters but it still comes up with no results.

    Please help

    GLen

      • yes, i have verified this as well and followed the instructions in your link. In the WP dashboard against bookings, it has a number against it for all the notifications (pending bookings), however, the dashboard summary says i don't have any bookings. Also if you click the link through the email to approve the booking it will take you to the booking in the booking listing page and show you that one and no others. The only other way i can find it is searching for the booking ID

        • Hello.
          Can you send screenshot of your Booking Listing page, where you do not see any bookings with expanded Filter toolbar (you need to click on "down arrow" at the bottom right side of Filter toolbar, to expand this toolbar). Please send this screenshot to support @ wpbookingcalendar.com.

          If the issue relative to the number of "unread bookings" that is showing as bubble in Booking menu, so then please open the Booking Listing page, switch to the Actions toolbar, and click on "Read all" button.
          Thank you.

    • Hello.
      Usually such issue appear because of cache.

      Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.

      • Hi! Thanks for the plugin!
        In the Front-end, if an user is already logged in, is it possible not to type the name, email etc, to make the reservation? Or is there some way to fill the form automactly if an user is already logged in? Just select payment method and click book?

        • Hello.
          Please open the Booking > Settings General page and in Form section activate this option “Auto-fill fields”, to activate auto-fill form fields for logged in users.
          Kind Regards.

  2. Hello,

    When a guest requests availability on the website in the booking system, it automatically turns to "pending". I don't want this. I want to be able to put it on pending myself. How can I do this?

    Thanks Rick

    • Hello.
      New created booking by default have the pending status. If you want to show all pending bookings as available dates, so then you can activate this option at the Booking > Settings General page in Advanced section.

      If you just need to automatically approve all incoming bookings, so this feature available in the Booking Calendar Business Small or higher versions. And you can activate this option at the Booking > Settings General page in Auto cancelation /approving section. You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Kind Regards.

  3. Thanks for your quick reply.

    The point is, when a guests checks for availability he/she automatically receives an email in which we tell them that we will check the availability of the requested dates ASAP. When we have availability for the requested dates, we want to be able to put the requested dates on pending manually. With that action the guest will automatically receive an email that their requested dates are "under option" (pending) and they have 48 hours to confirm the booking or the option will expire and other guests can request those dates.
    How can we manage this?

    • Hello.
      You need to activate the option “show pending days as available” at the Booking > Settings General page in Advanced section. You can reconfigure the email about the new booking at the Booking > Settings > Emails page.

      Then for making the date as unavailable you need to approve this booking. You can configure the “approved” email at the Booking > Settings > Emails page, in a way as you want (so basically it’s will be email that you put requested dates to pending list ), but in reality it’s approving of the booking.

      Unfortunately other functionality does not available in the Booking Calendar.

      It’s does not possible to have the booking for 48 hours for confirming by visitor or Otherwise booking will be expired. This functionality does not available in the plugin. Sorry.
      Kind Regards.

  4. Hi,
    Is there a way to add a field for a discount code (to be applied to total cost) to the booking form?
    cheers!

    • Hello.
      1) You can define the width of calendar in the Booking Calendar shortcode during inserting it into the post or page.
      Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/faq/shortcode-booking-form/#booking-options
      For example:

      [booking type=1 nummonths=1 options='{calendar months_num_in_row=1 width=300px cell_height=30px}']

      2) And you can define the "centered" booking form with calendar at the Booking > Settings > Form page in Toolbar (available in the Booking Calendar Free version).
      Kind Regards.

  5. Hola, tengo un formulario con calendario pero no me muestra el boton Sumit para enviar el calendario estoy utilizando el shorcode general. [booking]

    • Hello.
      1) Please note, curently support and communications possible only in English via emails or at support plugin forum. Thank you for understanding.

      2) What version of Booking Calendar do you use ?

      Can you send the link to your page with booking form, where you are having the issue?

      Thank you.

  6. we are running WordPress 4.9.8 using Booking Calendar and recently we discovered we're getting an ERROR message anytime someone completes the online booking calendar from. ERROR is:

    "Token has been expired or revoked'

    if you go here: https://allinclusiveedenvacations.com/crownvilla/
    and fill out the form you should see the same error message after you hit the send button. please advise.

    • Hello.
      This error relative to the sending of emails.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Otherwise you need to contact support of your hosting and recheck configuration of email function at your server.
      Kind Regards.

  7. Thank you for the answers!
    Another question, is there some way to pay the amount of money of a reservation, monthly?
    For example, if the reservation is 1200€, you can pay 100€ each month of the year, I know there are platforms that manage this (you have any recomendation?), but, I dont know if we can integrate this easily.
    Please let me know!
    Thank you in advance, I really appreciate that.

    • Hello.
      Unfortunately, in the Booking Calendar such subscripts payment does not available. Sorry.
      I can not suggest some other way todo this with Booking Calendar.
      Kind Regards.

  8. Hey,
    is there a way to change the the units of the calender in the daily view?

    Customers book timeslots. Each timslot is 1.5h long.
    The Calendar should display this range instead of 1h so we get a better overview.

    • Hello.
      Unfortunately, at the front-end side Booking Calendar plugin support only the "inline month view" calendar, where visitors can select the date,
      and then select specific time-slot in booking form. Day view in such calendar does not support.

      In "Timeline" possible to show the day view. But its only for "read only" mode, you can not submit the booking from the Timeline.
      You can test it at this page https://bm.wpbookingcalendar.com/timeline/
      Kind Regards.

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