Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. An additional issue: in the video "Adding booking form into page with new Gutenberg editor", I can get to about the 30 second point and then nothing further happens when I click the blue bar. I've get this with the Graphene theme I'm using and also with WordPress 2018 theme and a few others that I've tried. I'm not sure how to correct this.

    • Hello.
      It’s seems like some conflict with some plugin or theme.

      1) Please be sure to use latest update of Booking Calendar 8.5.1
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      Kind Regards.

      • You were correct! It appears that the plug in doesn't get along with the Graphene theme.

        It does appear to work alright with the WordPress theme called 2019 along with all of the other plugins I use.

        Thank you for your fast reply.

  2. When I select several days with the same time the system will mark all times of the day, being unavailable for other bookings.
    How do I fix this: I want to reserve the same time for several days, and make the other times available.

    • Hello.

      You need to activate the "Multiple days" selection mode at the Booking > Settings General page in Calendar section , and then activate this option: " Use time selections as recurrent time slots ", if you want to use recurrent time to reserve several days. This means that middle days will be partially booked by actual times, otherwise the time in the booking form will be used as check-in/check-out time for the first and last day of the reservation.
      Kind Regards.

  3. i cannot seem to find the proper shortcode to display the calendar with booking form. However the calendar i want to display details such as by hourly and daily only.

  4. Hi,

    I'm using the medium version and trying to assigned specific times to septic dates. I have the Season Filter enabled which blocks out all the unavailable days. But I want to shoe only certain times on the remains days. For instance:

    Aug 5 should show only 9:30am-10:30am as available
    Aug 16 should show 9:30am-10:30am and 10:30-11:30 as available
    Sep 9 should show 11:00-12:00 as available

    How do I show specific times available on specific dates?

    Thanks

      • Thank you, but is there a way to control times for a specific date? For example, available times on one Saturday might be different from available times on the following Saturday in the same month.

          • Yes, I have the Medium version, and read both pages you sent me, but I don't see anything about controlling available time slots for specific dates where, for example, not all Saturdays will have the same time slots available.

            • Hello.
              You just need to create one season, that will include some number of Saturday’s (for example 2 Saturday’s in specific month).
              And then create other season which will contain other Saturdays from this or other month.

              And then use those 2 season filters on Booking > Settings > Form page for definition different form fields for the different selected days.
              Kind Regards.

              • These part of shortcodes:

                [condition name="season-times" type="season" value="*"]
                  Default: [select rangetime "14:00 - 16:00" "16:00 - 18:00" "18:00 - 20:00"]
                [/condition]
                [condition name="season-times" type="season" value="High_season"]
                  High season: [select rangetime  "10:00 - 12:00" "12:00 - 14:00" "14:00 - 16:00" "16:00 - 18:00" "18:00 - 20:00"]
                [/condition]
                [condition name="season-times" type="season" value="Low_season"]
                  Low season: [select rangetime "12:00 - 14:00" "14:00 - 16:00"]
                [/condition]
                
  5. Hi Devs,

    At the moment my booking calendar is configured exactly how I want it, except for one thing.
    I need the possibillity for customers to book 2 or 3 weeks in a row, but with the right prices.

    In General Settings when I configure these settings:
    "selection of the number of days" from "min. 8" and "max. 8" to "min. 8" and "max. 15" and
    "selections of special days" from "8" to "8,15"
    Then it is possible to select 2 weeks, but the prices are not right.

    Example:
    All weeks between february 1 2020 and april 4 2020 cost €875 per week.
    All weekends between february 1 2020 and april 4 2020 cost €700 per weekend.
    When I now select february 1 2020 till february 15 2020, the total price is €1575.
    But the price should be €1750. At the moment it sums up a week price (€875) + a weekend price (€700) = €1575.

    Please help me, I have no idea how to get this right.

    Kind regards,

    Niels

      • Hello.
        Sorry, its seems that I was misunderstand your previous comment.
        In case, if you was selecting 15 days from " 1 2020 till february 15 2020," and you need to have for such cost as weekly cost = 875 + 875 = 1750,
        So then you need to configure "Valuation days" like this:

        Together 8 days = 875 EUR for all days!
        Together 15 days = 1750 EUR for all days!
        Together 23 days = 2625 EUR for all days!
        

        Watch it in this video guide https://wpbookingcalendar.com/help/valuation-days-cost-video-overview/

        Please note, "Valuation days" can apply to all days (do not depend from the seasons), or it can apply depending from belonging "check in" day to specific season.

        • Hi dev,

          I think that will not work for my position, because weeks through the year have different costs.

          Example:
          A visitor wants to select 3 weeks from January 25 2020 till February 15 2020 (3 weeks from saturday till saturday).
          Costs: January 25 2020 till February 1 = €800
          Costs: February 1 2020 till February 8 = €875
          Costs: February 8 2020 till February 15 = €875
          Total: €2550

          So the calculator must take into account the number of weeks and the different costs in those weeks.
          How must i configure this, because right now I have al the costs and tweaks right. Yet, I only need the possibillity for selecting multimple weeks with the right total costs.

          I dont want mess around by myself because I make mistakes.

          Kinds regards,

          Niels

          • Ok, in this case, instead of the "Valuation days" you can use "Rates".
            Check more about this feature here: https://wpbookingcalendar.com/overview/#rates
            Watch it in this video guide https://wpbookingcalendar.com/help/rates-daily-costs-video-overview/

            You can configure cost per days for your different seasons: Week1 and Week2_3 as folowing:

            Week1 = 114,28 EUR per each  day  (which is equal to  800 / 7)
            Week2_3 =  125 EUR per each  day  (which is equal to  875 / 7)
            

            Because you will use selection of entire weeks, so such cost per days will work.
            Kind Regards.

            • Hi Dev,

              This doesn't work. Maybe its useful for you to see my configurations? Because I have a lot of price and days-settings already. Maybe I can mail you my login and I mail you my pricetable.

              At the moment the pricetable is perfectly configured, except for multiple weeks.

              Kind regards,

              Niels

              • Hello.
                1) You need to set cost per 1 day at the Booking > Settings > Payment page.
                2) Otherwise send your details and send the link to your page with booking form, where you are having the issue. Please send all this to support @ wpbookingcalendar.com
                Kind Regards.

  6. Hello,

    I have Booking Calendar 8.4.4.

    I would like to upgrade to Booking Calendar 8.5.2.

    Could I request a download link?

  7. Hello,

    My booking calendar website has two conditions, when the user completes the form.

    It is a delivery service condition.

    Am I able to customize a different email, if the form selection is different?

    • Hello.

      The different emails for the different custom booking forms is not supporting. Sorry.

      1) In case, if you need to have the different emails for the different booking resources so then you need to check the Booking Calendar MultiUser version.
      In this version each activated regular user can have own booking admin panel and can configure own emails.
      So here different emails relative to specific WP user, and each such user can have own booking resources. Its means that different booking resources will have different emails.

      Here is more info about this version.

      In Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/

      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that the each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the Booking Calendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/

      Please test the live demo of Booking Calendar Multiuser version here: https://multiuser.wpbookingcalendar.com/
      Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.

      2) Please note, in the Booking Calendar Business Medium version possible to have the different custom booking forms.
      But the customization of the emails will be the same.
      The only the part that is different in the emails, its part of [content] shortcode, that you are using in the emails. The content of this shortcode you can customize at the "Content of booking fields data" form at Booking > Settings > Form page.

      Kind Regards.

  8. Hi there,

    I am using the availability calendar but for some reason the 'key' at the bottom that shows which colour means what is missing. Is there something I'm missing?

    Thanks, Jack

    • Hello.
      You need to open the Booking > Settings General page and in Form section set as CHECKED this option "Show legend below calendar", to to display a legend of dates below the inline month view calendar.
      Kind Regards.

  9. Is it possible to choose a payment method in the form? In relation to that selection, only the choosen payment method should be rendered at the summary page. Thank you.

    • Hello.
      Unfortunately such functionality does not available in actual versions of Booking Calendar. Sorry.

      We will add this feature to the TODO list for having it in future updates of plugin.
      Kind Regards.

      • Hey.

        FYI I fixed this by unset all gateways, depending on a field value from POST

        In \wp-content\plugins\booking.multiuser.8.4.6\inc\gateways\page-gateways.php

        //Check if POST-Variable 'payment-method' was submitted
        if (!empty($replace_params['payment-method'])) {
        //Link all available Methods to the gateways
        $methods_gateway_link = array (
        //btw bill is my own custom gateway
        'By Bill' => 'bill',
        'By Credit Card' => 'stripe'
        );
        //Get the gateway to show, dependent on selection
        $selected_gateway = $methods_gateway_link[$replace_params['payment-method']];
        if (!empty($selected_gateway)) {
        foreach ($gateways_order as $key => $gateway_id) {
        if ($selected_gateway === $gateway_id) {
        //Jump to next Iteration if $gateway_id is the selected one
        continue;
        } else {
        //Unset all other gateways
        unset($gateways_order[$key]);
        }
        }
        }
        }

        Cheers!

        • Hey Dan,

          could you tell where you need to include this part of code?
          Around which lines?

          Thank you very much.

          • Hello.
            You can make this fix (its will be exist in next update 8.6 of Booking Calendar, based on suggestion from Dan).
            Please open this file ../wp-content/plugins/{Booking Calendar Folder}/inc/gateways/page-gateways.php

            ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

            then find this code:

                $gateways_order = get_bk_option( 'booking_gateways_order' );
                $gateways_order = explode( ',', $gateways_order );
            

            and replace it to this code:

                $gateways_order = get_bk_option( 'booking_gateways_order' );
                $gateways_order = explode( ',', $gateways_order );
            
            //debuge( $replace_params, $gateways_order );
            
            	//FixIn: 8.5.2.28
                ////////////////////////////////////////////////////////////////////////////////////////////////////////////////////
                // Show only one payment system after booking process, if visitor selected payment system in booking form.
            	//  Example:  of shortcode for showing selection of payment forms:
            	//  Select payment method: [select payment-method "All payment methods@@" "Stripe@@stripe_v3" "PayPal@@paypal" "Authorize.Net@@authorizenet" "Sage Pay@@sage" "Bank Transfer@@bank_transfer" "Pay in Cash@@pay_cash" "iPay88@@ipay88" "iDEAL@@ideal"]
            	////////////////////////////////////////////////////////////////////////////////////////////////////////////////////
            	//Check if POST-Variable 'payment-method' was submitted
            	if ( ! empty( $replace_params['payment-method'] ) ) {
            
            		// Rechecking if this payment method exist  in the suported payment systems
            		if ( in_array( $replace_params['payment-method'], $gateways_order ) ) {
            
            			$selected_gateway = $replace_params['payment-method'];
            
            			//Is this gateway 'On' ?
            			$is_active = get_bk_option( 'booking_' . $selected_gateway . '_' . 'is_active' );
            
            			if ( $is_active != 'On' ) {
            				$selected_gateway = false;
            			}
            		} else {
            			$selected_gateway = false;
            		}
            		if ( ! empty( $selected_gateway ) ) {
            			foreach ( $gateways_order as $key => $gateway_id ) {
            				if ( $selected_gateway === $gateway_id ) {
            					continue;								// Jump to next Iteration if $gateway_id is the selected one
            				} else {
            					unset( $gateways_order[ $key ] );		// Unset all other gateways
            				}
            			}
            		}
            	}
            	////////////////////////////////////////////////////////////////////////////////////////////////////////////////////
            

            Kind Regards.

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