Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Is there a way to add an 'add to calendar' link in the 'approved' email when it gets sent out? I know there is the [add_to_google_cal_url] tag, but that only seems to work for site admin emails. Thanks!

    • Hello.
      Please make this fix.
      Please open this file ../wp-content/plugins/{Booking Calendar Folder}/core/admin/page-email-approved.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:


      // //FixIn: 7.1.2.5
      // $booking_data = array( 'form_data' => $booking_form_show_array );
      // $booking_data[ 'dates_short' ] = array( $my_dates4emeil_check_in_out[ 0 ], '-', $my_dates4emeil_check_in_out[ count( $my_dates4emeil_check_in_out ) - 1 ] );
      // $replace[ 'add_to_google_cal_url' ] = htmlspecialchars_decode( esc_url(
      // wpbc_btn_add_booking_to_google_calendar( $booking_data , array( 'is_only_url' => true ), false )
      // ) );

      and replace it to this code:


      //FixIn: 7.1.2.5
      $booking_data = array( 'form_data' => $booking_form_show_array );
      $booking_data[ 'dates_short' ] = array( $my_dates4emeil_check_in_out[ 0 ], '-', $my_dates4emeil_check_in_out[ count( $my_dates4emeil_check_in_out ) - 1 ] );
      $replace[ 'add_to_google_cal_url' ] = htmlspecialchars_decode( esc_url(
      wpbc_btn_add_booking_to_google_calendar( $booking_data , array( 'is_only_url' => true ), false )
      ) );

      • Thank you, this works perfectly! Another related question: is there a way to add other types of calendar such as microsoft etc? Or is it just google calendar that works with the plugin?

        • Hello.
          This shortcode work only with Google Calendar. Other calendars for adding bookings via such shortcode is not supported. Sorry.

  2. Hello Support,

    I have a question about a specific configuration for my booking calender.

    The situation is as following. I have created special seasons
    High Season, Low Season and Christmas vacation.
    During the High Season people can rent the cottage in 2 different ways. They can rent it for 5 days if the starting day is a monday, or they can rent it for 7 days if the startingday is on a friday.

    But during the Low season there comes a third option. During that period they can rent it like this
    If the starting day is a friday they can either choose 5 or 7 days. or if the starting date is on a monday they can only select 4 days.

    How can i force this behavior in the booking calender?
    I know i can force it by:

    {select-day condition="season" for="Hoogseizoen" value="5,8"},
    {select-day condition="season" for="Voor / Naseizoen 2" value="5,6,8"},

    But how can i force that during a special season people can only select specific dates and only for a specific amount of time?

    How can i configure these rules in the booking calender?

    • Hello.
      Instead of these seasons filters: "High Season, Low Season and Christmas" you need to create season filters like this:
      - High Season Monday
      - High Season Friday
      - Low Season Monday
      - Low Season Friday
      - Christmas

      So for do not intersection during these seasons.

      So then you can use this:
      {select-day condition="season" for="High Season Monday" value="5"},
      {select-day condition="season" for="High Season Friday" value="7"},
      {select-day condition="season" for="Low Season Monday" value="4"},
      {select-day condition="season" for="Low Season Friday" value="5,7"},

      Please check more here https://wpbookingcalendar.com/faq/shortcode-booking-form/

      Kind Regards.

  3. Hello support,

    Yesterday i posted a question about my situation. The awnser that was given helped me kinda going to the right direction but i still have some problems.

    As i already said I have a "High Season" during that period people have two options to book the cottage.
    either they go from friday to friday (8 days) or from monday till friday (5 days). In order to achive this i created two special periods that cover the same date range,

    High Season Monday
    High Season Friday

    in my booking calender i also created these settings:

    {start-day condition="season" for="Hoogseizoen maandag" value="1"}, // Only allow monday to be selected
    {select-day condition="season" for="Hoogseizoen maandag" value="5"}, // Force the user to book for 5 days

    {start-day condition="season" for="Hoogseizoen vrijdag" value="5"}, // Only allow friday to be selected
    {select-day condition="season" for="Hoogseizoen vrijdag" value="8, 15"} // Force the user to book for 8 or 15 days

    The problem that i have now is that if i hover over friday in the booking calender it will select friday till monday, not friday till friday. and if i hover over monday it will select monday till monday, not monday till friday.

    Do i also need to check in the settings that there are only specific start dates?

    Please some advice.

    • Hello.
      In general shortcode have to look like this:

      [booking type=1 form_type='standard' nummonths=6 options='{start-day condition="season" for="High season" value="1,5"},{select-day condition="season" for="High season Mon" value="5"},{select-day condition="season" for="High season Fri" value="8,15"}']

      where "High season" - its entire your high season, where possible to define only Monday and Friday as start days.
      "High season Mon" - all Mondays at high season, where we defined ability to select only 5 days
      "High season Fri" - all Fridays at high season, where we defined ability to select only 8 or 15 days.

      I have sent to your email, also screenshots with these configuration. Please check spam folder, if you do not see it in inbox.
      Kind Regards.

  4. Hi,

    I bought the business extension and have two issues :

    1/ When I past the HTML code into wordpress code bloc, it shows the html code itself in the page and not the interpreted html.
    How to fix this ?

    2/ How to automatically confirm all paid reservations and discard the not paid ones ?

    Thanks a lot.

    • Hello.
      1) During inserting the HTML blocks into the editor, you need to switch from the “Visual” view mode into the “Text” (HTML) view mode. Only in this case you can insert the html code block.

      2)
      Booking is created before payment process in any case.

      You can activate auto cancelation of pending bookings that have no successfully paid status after specific amount of time.
      So if the booking is not approved, and do not have the successfully payed status, this booking can be auto canceled after specific amount of time.

      But you are need to be sure that all "good" bookings have to be approved or have the successfully payed status.

      Because if you are using the PayPal standard integration and your visitors is made the payment for the booking, but do not click on the "return link" on PayPal site to your site, so Booking Calendar do not know that the payment is successful, and this booking can be auto canceled with that feature.

      So sometimes its possible that the successfully payed bookings will not have this status and that's why can be auto-canceled, if you do not approve them.

      Ideally (for PayPal) you will be need to activate and correctly configure the PayPal IPN system, at the Booking > Settings > Payment page and in the PayPal account. So in this case the PayPal have to send the messages directly to your booking system.

      Please read the Booking Calendar version overview here: http://wpbookingcalendar.com/overview/

      You can test Booking Calendar live demos at this page http://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Please watch more useful video guides here https://wpbookingcalendar.com/help/

      Kind Regards.

  5. Site: http://www.elgringosrentals.com
    Booking Calendar version: Business Large SingleSite 8.5.1
    WordPress 5.2.2
    Running Moose theme
    Running PHP version: 5.6.39

    ACTIVATED PLUGINS:
    Booking Calendar
    Captcha
    Contact Form 7
    Elated CPT
    Envato Market
    Facebook Widget
    Google XML Sitemaps
    Insert Headers and Footers
    Limit Login Attempts
    Smush
    W3 Total Cache
    WP-Optimize
    WPBakery Page Builder

    I have an issue with the booking calendar telling me I have a pending booking but I don't have one. I have checked every single booking, even the approved ones, the trashed ones, the past and old expired ones, & made sure to permanently delete every trashed bookings and it still says I have 1 pending booking.

    I have another issue with viewing the bookings. Some of the filters don't work or are not accessible.

    The 1rst Bookings is stuck to: ANY
    Order by is stuck to: DATE ↑
    the 2nd Bookings is stuck to: EXISTS
    Show is stuck to: ALL BOOKINGS
    I can't see expired, past or trashed bookings, the only way to see past or trashed bookings is by searching them one by one with their Booking ID.

    • Hello.
      1) Please check this instruction about how to find lost bookings: https://wpbookingcalendar.com/faq/lost-bookings/

      2) Please open the Booking Listing page, then in filter toolbar at the bottom of the toolbar click on “down arrow” to expand the toolbar. Then click on “Delete Template” button (if you was saved it previously).

      3) Also please recheck “Content of booking fields data” form at the Booking > Settings > Form page that you are having there correct configuration. All opened html tags have to have relative closing html tag, like

      <div>

      And relative

      </div>

      Kind Regards.

  6. Nice program. Will your short code work in my Godaddy website? I have used iframes in Godaddy to show my "availabilitycalendar.com" calendar successfully. Will your program work in the same way?

    I ask because I see text in your demo screens that says that this is to be inserted in WordPress sites. Godaddy is not wordpress.

    Thanks.

    • Hello.
      Unfortunately it’s will not work. Booking Calendar it’s WordPress plugin and it’s can work only in self hosted WordPress websites.
      Kind Regards.

  7. Hi,
    thank you for your quick reply...

    1) Please check this instruction about how to find lost bookings: https://wpbookingcalendar.com/faq/lost-bookings/
    I tried doing this as far as I can understand it and it's not working
    https://ns1.webhostinghub.com/wp-admin/admin.php?page=wpbc&wh_booking_datenext=1&wh_booking_dateprior=1&wh_booking_date=3&wh_trash=any&wh_modification_dateprior=1&wh_modification_date=3&wh_pay_status=all&view_mode=vm_listing&wh_booking_type=-999

    https://ns2.webhostinghub.com/wp-admin/admin.php?page=wpbc&wh_booking_datenext=1&wh_booking_dateprior=1&wh_booking_date=3&wh_trash=any&wh_modification_dateprior=1&wh_modification_date=3&wh_pay_status=all&view_mode=vm_listing&wh_booking_type=-999

    2) Please open the Booking Listing page, then in filter toolbar at the bottom of the toolbar click on “down arrow” to expand the toolbar. Then click on “Delete Template” button (if you was saved it previously).
    There is no “Delete Template” button

    3) Also please recheck “Content of booking fields data” form at the Booking > Settings > Form page that you are having there correct configuration. All opened html tags have to have relative closing html tag, like
    There is no problem with my Form.

    • Hello.
      Relative point #1
      Why you insert 2 url there ?
      What exactly url of your website ?
      Thank you.

  8. Relative point #1, Why you insert 2 url there ?
    Because i didn't really understand your FAQ and when I look at my host's DNS there aws 2, so I tried both, because I wasn't sure
    What exactly url of your website ?
    http://www.elgringosrentals.com

  9. Ok, I just sent you an email with 2 screenshot, let me know if you need anything else.

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