Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi,

    The plugin often gets mixed up and always showing up an error

    already updated but it's still mixed up

  2. Hello,
    I needed booking calendar for multiple users. So when i checked videos, i think this Booking Calendar MultiUser plugin will useful for me. But i have some doubt. Is it any shortcode available for this multi user plugin. Because based on my functionality, i need to display event calendar management for each user to their own user panel . Here when i checked tutorial, the calendar management showing in the admin panel. Can you please reply.

    • Hello.
      Its possible to manage the bookings ONLY in booking admin panel, that exist in WordPress admin panel. Its does not possible to have booking admin panel at front-end side of your website.

      In Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/

      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that the each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the Booking Calendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/

      Please test the live demo of Booking Calendar Multiuser version here: https://multiuser.wpbookingcalendar.com/
      Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/

      Kind Regards.

    • Hello.
      This issue because of conflict with your theme.
      Please make this fix.
      Please open this file https://holidaycostablanca.com/wp-content/themes/realestate-7/css/base.css

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      
      	/* All Mobile Devices */
      	@media screen and (max-width:991px) {
      		table { margin: 0 auto; width: 100%; border-spacing: 0; }
      			table thead { clip: rect(1px, 1px, 1px, 1px); padding: 0; border: 0; height: 1px; width: 1px; overflow: hidden; }
      				table tbody,
      				table tr,
      				table th,
      				table td { display: block; padding: 0; text-align: left; white-space: normal; }
      					table tr td,
      					table tr th { padding: 2em 1em; vertical-align: middle; overflow: hidden; position: relative; vertical-align: top; border: 1px solid #edf0f1; border-top: none; width: 100%; white-space: normal;}
      						table th[scope="row"] { width: 100%; text-align: center; display: block; background-color: #b3bfc6; margin: 0 auto; padding: .5em 0; }
      	 						table td[data-header]:before { content: attr(data-header); display: block; float: left; width: 50%; color: #000000; font-weight: bold; text-align: left;}
      	 							table td[data-header] > * { display: block; width: 50%; float: right; clear: right; padding-left: 1em; margin-top: 0;}
      	 								table td[data-header]:after { content: ""; position: absolute; left: 0; top: 0; width: 50%; border-right: 1px solid #EDF0F1; padding-bottom: 200%; display: block;}
       	}
      
      

      and replace it to this code:

      
      	/* All Mobile Devices */
      /*
      	@media screen and (max-width:991px) {
      		table { margin: 0 auto; width: 100%; border-spacing: 0; }
      			table thead { clip: rect(1px, 1px, 1px, 1px); padding: 0; border: 0; height: 1px; width: 1px; overflow: hidden; }
      				table tbody,
      				table tr,
      				table th,
      				table td { display: block; padding: 0; text-align: left; white-space: normal; }
      					table tr td,
      					table tr th { padding: 2em 1em; vertical-align: middle; overflow: hidden; position: relative; vertical-align: top; border: 1px solid #edf0f1; border-top: none; width: 100%; white-space: normal;}
      						table th[scope="row"] { width: 100%; text-align: center; display: block; background-color: #b3bfc6; margin: 0 auto; padding: .5em 0; }
      	 						table td[data-header]:before { content: attr(data-header); display: block; float: left; width: 50%; color: #000000; font-weight: bold; text-align: left;}
      	 							table td[data-header] > * { display: block; width: 50%; float: right; clear: right; padding-left: 1em; margin-top: 0;}
      	 								table td[data-header]:after { content: ""; position: absolute; left: 0; top: 0; width: 50%; border-right: 1px solid #EDF0F1; padding-bottom: 200%; display: block;}
       	}
      */
      

      Please do not forget to clear browser cache before testing these changes.

  3. Hello,
    At the moment I have the version "Business Medium"
    I would like to know if I can put in the calendar, available hours and other hours not available for the same day.
    If not, which version should I have?

    Thank you

    • Hello.
      1) The "...other hours not available for the same day..." can be only in case, if you will make bookings for such "time-slots. You can do this at the Booking > Add booking page. Watch it in this video guide https://wpbookingcalendar.com/help/add-new-booking-admin-video-tutorial/

      2) The bookings for specific timeslots possible in your version of Booking Calendar.
      The ability to book for the specific times possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1).

      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Kind Regards.

  4. Hello,

    Is there a way to set the width of the date column in the monthly calendar view, or just have the date without the day.
    In the settings I can pick custom, and tried M j, y but it looks like automatically add the prefix l, for the day of the week. I am having issues on some mobile phones with smaller screens. Example in the left side date column you only see Thu, Aug

    I either need the ability to get rid of the day(Mon,Tue,etc), or move the column divider.
    Thanks

    • Hello.
      If you mean this functionality in "Timeline", so then its does not possible.
      But in next update of Booking Calendar we will fully re-update the Timeline, so its will have better look at mobile devices.
      Kind Regards.

  5. Hi Support

    I have the Medium Buisness calendar.
    I use it for booking two different RV's (autocampers), therfore I need two seperate calendars (one for each RV).
    Is there a way to have two or more seperat calendars and how do I do that with ShortCodes?

    KR

  6. Hello!

    Auto approval is a great feature. How can I set it to specified resources (like id)?

    Thank You!

    Best regards,
    VinczeI

    • Hello.
      By default its does not possible, but you can make this fix.
      Please open this file ../wp-content/plugins/{Booking Calendar Folder}/core/lib/wpbc-booking-new.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

          $auto_approve_new_bookings_is_active = trim( get_bk_option( 'booking_auto_approve_new_bookings_is_active' ) );
          $is_approved_dates = ( $auto_approve_new_bookings_is_active == 'On' ) ? '1' : '0';
      

      and replace it to this code:

          $auto_approve_new_bookings_is_active = trim( get_bk_option( 'booking_auto_approve_new_bookings_is_active' ) );
          $is_approved_dates = ( $auto_approve_new_bookings_is_active == 'On' ) ? '1' : '0';
      
      	// Auto approve only  for specific booking resources
      	$booking_resources_to_approve = array();
      	$booking_resources_to_approve = apply_filters( 'wpbc_get_booking_resources_arr_to_auto_approve', $booking_resources_to_approve );
      	if ( in_array( $bktype, $booking_resources_to_approve ) ) {
      		$is_approved_dates = 1;
      	}
      

      After this you can add code similar to this in your functions.php file in your theme, or in some other php file:

      function my_wpbc_get_booking_resources_arr_to_auto_approve( $resources_to_approve ) {
        $resources_to_approve = array( 9, 12, 33 );		// Array  of booking resources ID,  which  you need to auto  approve
        return $resources_to_approve;
      }
      add_filter( 'wpbc_get_booking_resources_arr_to_auto_approve', 'my_wpbc_get_booking_resources_arr_to_auto_approve' );
      

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  7. Hello,

    I use the booking form with specific time slotes depending on which day you want to book.
    Now our Customer wishes to set the capacity to 2 bookings instead of just one.
    I set this up as told in your manual but it seems that it does'nt work with the time slot configuration.

    Is there a way to combine the time slot and the capacity configuration as it is absolutely crucial to our customer?

    Thanks!

    • Hello.
      Unfortunately, if you are need to make the several specific number of bookings per the same timeslot at same date in SAME CALENDAR, its does NOT possible in any versions of Booking Calendar. Sorry. Please check my suggestion bellow.

      A) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      In lower versions of Booking Calendar possible to make bookings only for restricted timeslots.

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      B) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity

      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      _____________________________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity in Booking Calendar Business Large version for the each of your times and then have the independent own calendar for the each of your time slot for the reservation. Its mean that your visitors firstly, need to select the times in the selectbox, where will be list all your options.

      And only after that select the date and fill the booking form. Its can be look like this: http://bm.wpbookingcalendar.com/select-resource-2/
      ___________________________

      Kind Regards.

  8. Hello

    I'm considering if I should add a language to my website, so it contains both danish and english. But is it possible for me to have the same calendar in 2 different languages at my website? And if yes, how do I do that? You know I would like it to play together so that if someone book a canoe in the english version it also register the booking at the danish version of the calendar?

    Thanks

    Regards, Kasper

  9. Hello. I'm using your free version 8.5.1.2 and using the Graphene theme.
    You can see the bookings by looking here http://www.robhodgins.com/bookings/. I like how it looks. Thank you.
    I wish to create an event on one specific day (Monday evenings at 7:00 pm that has a limited number of people allowed to attend. So, only the first 6 people to book will be allowed to book. After that, the event will show as filled up and nobody else can book. How can I make an event with those properties?

    • Hello.
      Please note, Booking Calendar it’s more booking system than the event system. So usually the dates or times become unavailable just after first booking.

      1) In your case you can activate the “Use pending bookings as available dates” at the Booking > Settings General page in Advanced section. And manually approve the 5th booking ,for that date/time, and after that the date or time will become unavailable.

      2) If your need more automatic mode.

      Unfortunately, if you are need to make the several specific number of bookings per the same timeslot at same date in SAME CALENDAR, its does NOT possible in any versions of Booking Calendar. Sorry. Please check my suggestion bellow.

      A) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      In lower versions of Booking Calendar possible to make bookings only for restricted timeslots.

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      B) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity

      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      _____________________________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity in Booking Calendar Business Large version for the each of your times and then have the independent own calendar for the each of your time slot for the reservation. Its mean that your visitors firstly, need to select the times in the selectbox, where will be list all your options.

      And only after that select the date and fill the booking form. Its can be look like this: http://bm.wpbookingcalendar.com/select-resource-2/
      ___________________________

      Kind Regards.

Leave a Reply

Your email address will not be published. Required fields are marked *