Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. On the admin panel, on the calendar overview, it is not clear when a booking ends and another one begins, if the one booking ends the same day that the next booking begins.
    How can i see that, when i am in month or week view?
    Thank you

    • Hello.
      Its only possible to see this with clicking on booking title in booking pipeline.
      But we will improve this view in next update of Booking Calendar, so its will have more clear view for the bookings at the Calendar Overview page and Timeline.
      Kind Regards.

      • Its very important to see the day that the old customer gives its place to the new customer.

        I would suggest if you change the color of the date that this happens. Please see for example this drawing i made for you. The date that the old goes and the new comes is colored in red:
        https://i.imgur.com/aL6ZYcU.jpg
        Is it possible to be done?

        • Hello.
          Currently in exist version of Booking Calendar it’s does not possible.
          We are working in new update of Booking Calendar to improve this. So it’s will be improved in future update of Booking Calendar.
          Thank you.

  2. Hello,

    i have buyed bussiness smal license and installed. In your demo i see that in the timeline there are different colors for the bookings. Where can i configure that? In my timeline every booking has the same color.

    I want also to change some things in calendar display on the website. where did i find the html tags in the hole plugin?

    Thanks
    Thomas

  3. Hello,

    Here is the form code for my website.

    When the customer selects 'free pickup' they are able to select the delivery time. When they select 'delivery and setup' the delivery time does not show up.

    I made a small change to the code, and I'm trying to make the delivery/setup option show the time selection too.

    here is my code

    Free Pickup: http://prntscr.com/oj7sjv
    Delivery and Setup: http://prntscr.com/oj7snt

    [calendar]
    Karaoke Party Cost: [cost_hint]

    Select Option: [select* delivery class:pickup_delivery_selection "" "Pick Up (Free)" "Delivery and Setup ($120)"]

    Machines available for pickup the afternoon of your booking between 12pm-3pm and due back by the morning following your booking end date between 10am-12pm.
    Select pickup time:[select dtime class:ptime "" "12:00pm" "12:30pm" "1:00pm" "1:30pm" "2:00pm" "2:30pm" "3:00pm"]

    Select preferred delivery time:[select ptime class:dtime "" "12:00pm" "12:30pm" "1:00pm" "1:30pm" "2:00pm" "2:30pm" "3:00pm"]

    First Name:[text* name]
    Last Name:[text* secondname]
    Email:[email* email]
    Verify email: [email* other_verify_email class:same_as_email]
    Phone:[text* phone]
    Billing Address: [text* address]
    City: [text* city]
    Postal code: [text* postcode]

    Delivery Address (if different): [text addressd]
    City: [text cityd]
    Postal code: [text postcoded]

    [checkbox visitors_selection default:on "1"] [country "Canada"]

    Karaoke TV & Stand: [checkbox additional_services "Include a TV & Stand"]
    Accessories: [checkbox additional_accessories "Connect up to 4 TVs"]
    Accessories: [checkbox additional_accessories2 "Sing with 5 Karaoke Singers"]
    Accessories: [checkbox additional_accessories3 "Include two LED lights"]

    Coupon Code:[coupon my_coupon]
    Total (13% HST included): [cost_hint]
    [submit class:btn "Continue to checkout"]

    jQuery('.pickup_delivery_selection').on('change', function() {
    var pickup_delivery_selected = jQuery(this).find(":selected").val();
    if (pickup_delivery_selected == "Pick Up (Free)" )
    jQuery('#v_pickup').show();
    else
    jQuery('#v_pickup').hide();
    if (pickup_delivery_selected == "Delivery and Setup ($170)" )
    jQuery('#v_delivery_address').show();
    else
    jQuery('#v_delivery_address').hide();
    if (pickup_delivery_selected == "Delivery and Setup ($170)" )
    jQuery('#v_delivery_time').show();
    else
    jQuery('#v_delivery_time').hide();
    });

    • Hello.

      Please try to use in your booking form configruation like this:

      <p>Select Option:  [select* delivery class:pickup_delivery_selection "" "Pick Up (Free)" "Delivery and Setup ($120)"]</p>
      <em class="pdtime">Machines available for pickup the afternoon of your booking between 12pm-3pm and due back by the morning following your booking end date between 10am-12pm.</em>
      <p class="pdtime">Select pickup time:[select ptime class:ptime "" "12:00pm" "12:30pm" "1:00pm" "1:30pm" "2:00pm" "2:30pm"  "3:00pm"]</p>
      <p class="pdtime">Select preferred delivery time:[select dtime class:dtime "" "12:00pm" "12:30pm" "1:00pm" "1:30pm" "2:00pm" "2:30pm"  "3:00pm"]</p>   
      <script type="text/javascript">    
      	  // Hide 'time' section after  page loading 
           jQuery(document).ready(function(){
      		jQuery('.pdtime').hide();
           });	
      	 // Show or hide 'add_additionl_services' section  depend from  the days selection  number     
      	 jQuery('.pickup_delivery_selection').on('change', function() {       
      	    var pickup_delivery_selected = jQuery(this).find(":selected").val(); 
      	    if ( "Pick Up (Free)" ==  pickup_delivery_selected ) {
      	       // Show time
      		   jQuery('.pdtime').show();
              } else {
      		   // Hide time 
      		   jQuery('.pdtime').hide();
      		   // Reset time selections
      		   jQuery('.ptime').val('');
      		   jQuery('.dtime').val('');
      		}
           });	
      </script>		
      

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.
      Kind Regards.

  4. Hola, en la version gratis, yo mire que puedo en la misma habitacion, tener varias reservas.
    Compre la version Versión 9.Business.Medium.SingleSite.8.5.1 y no la encuentro la opcion.
    Somos un hotel pequeño con 23 habitaciones, es un hotel solidario
    entonces yo queria poner un tipo de habitacion con posibilidad de 23 reservas

  5. Hello!

    I´ve checked the checkbox to enable bookings on the day of departure. I expect the calendar to display triangles on the day a customer leaves the room but the calendar looks like before (no triangles are displayed). Booking on the day of departure does not work because the date is displayed as booked and can´t be selected.

    How can I enable this?

    Best regards,
    Jan

    • Hello.
      1) Such functionality available in the Booking Calendar Business Small or higher versions. Check more about this feature here: https://wpbookingcalendar.com/overview/#change-over-days
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-change-over-days/

      2) Please note, after activation that option, you will see the triangles only for new bookings. So please create new test booking Old bookings does not have saved check in/out times, that’s why you do not see there change over days. You can edit such bookings, by deselecting the dates, to update these check in/out times there. Watch it in this video guide https://wpbookingcalendar.com/help/booking-listing-video-tutorial/
      Kind Regards.

      • Hello, I am having a related issue. We have the Business Small license and are having trouble displaying the partial days with the triangle.

        1. Check-out is set to 13:00, check in is set to 12:00.
        2. Checkout day is allowed for booking.
        3. We have 3 timeslots available to book: 6am - 12pm (half day morning), 1pm - 7pm (half day afternoon), 7am - 2pm (full day).

        When we recently set up a booking for 6am-12pm, the day still displayed as totally booked as opposed to partially booked.

        Ideally visitors would see if a day was booked in the morning, afternoon, or all day (this is for a boat rental website). We are using a separate form for customers to submit their booking request and our webmaster manually adds the bookings via the WordPress Dashboard.

        Any assistance would be great, thank you in advance!

        • Hello.
          1) Please configure your timeslots selection like this:

          Select Times: [select rangetime "6am - 12pm (half day morning)@@06:00 - 12:00" "1pm - 7pm (half day afternoon)@@13:00 - 19:00" "7am - 2pm (full day)@@07:00 - 14:00"]

          2) Please open the Booking > Settinggs General page and in calendar section set checked this option "Single day" selection mode.

          3) Make new test booking at fully available day to test how its working.

          Kind Regards.

          • Hello,

            Thank you for the instruction. I've adjusted my settings per your notes and it's not quite working as expected. I set up a test booking on an empty day for the morning and approved. When I viewed the display calendar on the front end of the site, the day is marked as entirely reserved, not partially booked as it should.

            Additionally I notice the partially booked day now has a clock icon to indicate it as opposed to the triangle background color (which my client prefers). Any other suggestions or setting changes?

            Thank you in advance.

            • Hello.
              If you are using the bookings for specific timeslots so then only clock icon will be showing for such dates instead of triangles.
              Also please note, if all timeslots will be booked so then entire day will be marked as unavailable. Test it here https://bs.wpbookingcalendar.com/

              If you still have issue with timeslots bookings (entire day become unavailable), then please send configuration of your times from the Booking > Settings > Form page.
              Kind Regards.

              • Hello,

                I understand. My concern is my test booking was for the morning options (6:00am-12:00pm) so the day on the calendar should display the clock icon since someone could theoretically book the afternoon slot. Unfortunately that is not the case and the entire day is inheriting the color of the "booked" label.

                This is my booking form with the time configuration ([select rangetime] was copied directly from the previous reply from Support):

                Name:[text name]
                Email*:[email* email]
                Time Slots*:[select rangetime "6am - 12pm (half day morning)@@06:00 - 12:00" "1pm - 7pm (half day afternoon)@@13:00 - 19:00" "7am - 2pm (full day)@@07:00 - 14:00"]
                Number of People:[select visitors "1" "2" "3" "4"]
                Phone:[text phone]
                Details:[textarea details]
                [captcha]
                [submit class:btn "Send"]

                My client was interested in the ability to have partial day bookings with the triangle indicator on the calendar to let visitors know if a partial day was available. If we can get the clock icon to display correctly on a partially reserved day, I think I could make adjustments via CSS to create the look my client wants.

                Thank you.

                • Hello.

                  1) If you have booked only one timeslot for specific day "06:00 - 12:00" so then the day have to show with clock icon as partially booked, because the other timeslot "13:00 - 19:00" are available. Please just recheck at the Booking Listing or at Calendar Overview page, that you are having there only 1 booking for one timeslot 06:00 - 12:00
                  Or make new test booking at fully available day to test it. Otherwise Please send the link to your page with booking form, where you are having the issue.

                  2) Unfortunately, its does not possible to show such bookings with triangles. Sorry. Such view of days possible only for change over days. Customization there do not possible todo via only CSS, because its also coming from php side about time, what part of day was booked. so its does not possible in actual versions. Sorry.

                  Kind Regards.

                  • Hello,

                    Thank you for the feedback. I've retested and discovered some of my theme CSS was overriding the clock icon on the partially reserved days. I've removed it and the clock icon is now displayed.

                    Thank you again for your help,
                    Julie

                    • Good to know that issue have been resolved.
                      Kind Regards.

  6. Hi,
    All the prices for my resources exclude VAT (20%). This includes additional options that can be selected in the booking form as set up in the Advanced Cost tab in Resources. How do I add the VAT on to the final cost? And can I show a breakdown of the final cost? i.e. Sub Total (ex VAT), Total VAT, Total (inc VAT)?
    Thanks (I'm using Business Large version).

    • Hello.
      Please check more here https://wpbookingcalendar.com/faq/adding-additional-costs-of-additional-charges/

      You need to define in the booking form hidden and checked by default checkbox like this:

      <div style="display:none;">[checkbox my_tax default:on ""]</div>

      And then at the Booking > Resources > Advanced cost page set additional cost like this:

      my_tax = 120 % from total cost

      Tip & Trick. You can show cost hints separately for the each items, that have additional cost at Booking > Resources > Advanced cost page. For example, if you have configured additional cost for my_tax option at Advanced cost page, then in booking form you can use this shortcode [my_tax_hint] to show additional cost of this specific option. Add "_hint" term to name of shortcode for creation hint shortcode.

      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

      Kind Regards.

  7. Hi,

    I'm trying to import my bookings to Google Calendar through the .ics url. I can see the bookings now on the calendar, however the timezone is set to GMT+0 even though my WordPress site's timezone is set to UTC+10.

    How do I change this? I know I can't change the timezone through Google calendar when the calendar is external so it should be configured on the plugin's end.

    • Hello.
      Please open the Booking > Settings > Sync > “General” page and configure Timezone there. Thank you.
      Kind Regards.

      • Thanks! Another question.. if I add the calendar through URL to Google Calendar, it should update automatically, right? Google calendar updates up to 12 hours but it's been more than 12hrs and my test booking hasn't reflected on Google calendar yet.

        • Hello.
          1) When you click at Booking Listing page, at button "Add to Google Calendar" its will add the booking to the Google Calendar MANUALLY (its does not automatic process).

          2) In case, if you are using the export of your .ics feeds from Booking > Settings > Sync > "Export - .ics" page.
          Export.
          Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
          Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

          Kind Regards.

  8. Hello,

    I currently own a Business Medium version. As far as the new SCA regulation will be applicable from september 14th, will you release an update with the new "SCA compliant" Stripe integration ?

    Thank you in advance,
    Regards

  9. Is there a way to have the timeline start "today" instead of the first of every month. When ever you look at the page the first date would be today and then 1 month look ahead.

    • Hello.
      Currently its does not possible in actual versions of Booking Calendar. We will add this feature to the TODO list for having it in future updates of plugin.
      Kind Regards.

  10. Hello,
    When using start time and duration drop downs the times are greyed out that are already booked but durations do not grey out if the overlap a existing booking. I have had several complaints that people are confused as to why the booking wont process and this is the reason. is it possible to make them grey out?

    Thanks

    • Hello.
      Unfortunately time duration does not possible to make grayed out during days selection. But system still will not allow to make the booking, if some time duration was booked for specific start time. It’s will show warning message.

      Otherwise, if you need to have grayed out options, then you need to use timeslots list instead of start time and duration of time fields.
      Kind Regards.

      • Hi,
        If I use time slots they can only select one timeslot at a time?
        I want people to be able to book for 30mins and hour or 1hr 30 mins i have set up timeslots for 30 min slots and used the long selection view but you cant select multiple bookings at once?

        Thanks,

        • Hello.
          1) Yes, only the one timeslot at a time.
          2) If you have long start time list and several time duration options, so then he best way to use start time and duration of time fields.
          But duration of time does not grayed out after selection of time. Sorry.
          We will add this feature to the TODO list for having it in future updates of plugin.
          Kind Regards.

Leave a Reply

Your email address will not be published. Required fields are marked *