Pre-Sales Questions
It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.
Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.
If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).
Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.
If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).
You can request new update of Booking Calendar on this page.
If my subscription for updates has expired or is canceled, will the plugin continue to work?
Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.
While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.
To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.
Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.
Optional Subscription for Updates:
1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.
2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.
However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).
You can request the latest update of the Booking Calendar on this page.
Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.
Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.
Editions:
Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:
Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.
Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.
Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.
You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.
Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.
Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.
Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.
If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.
Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.
We can help with specific questions related to configuration or troubleshooting.
When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.
We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.
Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.
Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.
What support do we NOT provide:
- We do not provide full configuration on the customer's website.
- We do not provide any customization of source code.
- We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
- We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
- We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
- If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
- We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.
Please be sure to check the terms and conditions for the plugin usage and the support we provide.
We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.
You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).
Updated 2025-02-09
Good day,
I want to change the font/colour of the button: 'reservering bevestigen' in our form on: https://ferienpark-quendorfersee.nl/woningtype-11/
Any idea how I can change this?
Hello.
Please add this CSS to your Theme Editor settings.
You can check how to add own CSS customization to CSS Theme Editor here: https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/
Here's the code you need to add:
Please do not forget to clear the browser cache before testing these changes.
Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
Thank you for understanding.
Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.
Hi,
I would like to suggest to add hours to seasonal pricing rules as well.
We are using the plugin with starttime/duration-form and hourly-based-bookings and have a prime-time. Problem is due to the fixed base-price/hour I cannot build a pricing-rule for bookings that include 2 hrs in regular and 2hrs in primetime with different baseprices in the same booking.
Best regards
Hello.
Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry. I will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.
Hi, my website works with prices per night. When I look at the back end under payments there is a check mark for ‘per night’ so that's fine. But when I want to book at the front I still get a higher price: https://ferienpark-quendorfersee.nl/woningtype-11/
For the property above, we are using 110 per night + 90 euro cleaning fee. For 3 nights, for example, we should come out at 420 euros. But according to the system I should pay 530. What is still not set right? Because it's still using a day price.
Hello.
Please open the Booking > Settings > Payment page and Activate this option “ Show debug cost info” at the Payment Options section. After this you will see your cost info at the front-end side of your website, for better understanding how costs is calculated.
Otherwise send the link to your page with booking form, where you are having the issue and send screenshot of WP Booking Calendar > Settings > Payment page. Please send all this to support @ wpbookingcalendar.com
Hi I see the following:
Duration-Based Costs:
Array
(
[Cost set (at Settings Payment Setup page): ] => night
[Option "Time impact to cost": ] => Off
[Option "Advanced Cost": ] => Off
[Option "Use selected times for each booking date": ] => On
[Option "Set check out date as available": ] => Off
[Cost per each day: ] => Array
(
[0] => 95
)
)
Advanced costs
Array
(
[0] => Fields configuration:
[1] => Array
(
[nationaliteit] => Array
(
[Niederlandisch] => 0
[Deutsch] => 0
)
[handdoekpakket] => Array
(
[Ja] => [visitors] * 6
[Nein] => 0
)
[visitors] => Array
(
[1] => 0
[2] => 0
[3] => 0
[4] => 0
)
[my_cleaning] => Array
(
[checkbox] => 90
)
[huurvoorwaarden] => Array
(
[Ich_akzeptiere_die_Allgemeine_Mietbedingungen] => 0
)
)
)
Total cost of days: 285
Additional FIXED cost: 90
Percentage (X factor): 1
Final advanced cost: 285 * 1 + 90 = 375
0
Hello.
Please disable this option "Use selected times for each booking date" at the WP Booking Calendar > Settings General page in "Calendar" section.
Kind Regards.
Good day,
Is it possible to show the image of the search results on mobile in full width? So responsive?
Please take a look on the search results on mobile: https://ferienpark-quendorfersee.nl/vakantiehuizen/.
Now the text runs right around the image. I would like to have it only below the image.
Thanks in advance again!
Hello.
Please add this CSS to your Theme Editor settings.
You can check how to add own CSS customization to CSS Theme Editor here: https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/
Here's the code you need to add:
Please do not forget to clear the browser cache before testing these changes.
I am currently testing out your plugin on my Dev.site and it looks like it will support our needs.
I basically need a booking system that can be embedded into my ticketing system, but without having to submit 2 forms. I add the shortcode into my Support Candy custom field and it shows nicely. But still has the Submit button showing - is there a way to hide this and get the calendar to submit at the same time as my form?
Hello.
1) You need to use the custom CSS to hide the Submit button.
2) And then use the JavaScript code to programmatically submit the booking form, when you click on button in your other form.
Example. Of course instead of jQuery( '.your_other_button') you need to use your code.
i have picked and setup the resource correctly with each price and i connect it with the booking form but they arent attracting the exact price for each package or resource on the checkout page
Hello.
1) You can activate the option "Show debug cost info" at the Booking > Settings > Payment page to show your cost calculation (at front-end side after days selection) for better understanding how costs are working.
2) Otherwise please send screenshot of your cost configurations, and please send the exact link to your page with the booking form, where you are having the issue.
Please send all this info to support @ wpbookingcalendar.com
sent
why is my package showing different price on the checkout page on wp calender booking?
Hello.
Please check more here https://wpbookingcalendar.com/support/comment-page-35/#comment-30333
P.S. Please do not duplicate same tickets several times. Thank you.
I am currently using your business plan for our reservation system on our WordPress website. we restricted the bookings to a 60-day range from the current date. This limitation also applies to the admin user, which prevents us from creating reservations beyond this period.
How can it be fixed?
Thank you
Hello.
The definition of "Unavailable time from current time" is global settings, and apply to all booking resources and users.
It is not possible to make exception for the admin users. We will add this feature to the to-do list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
So in case if you need to make the booking in this restricted time interval, you need to disable this interval restrictions at the WP Booking Calendar > Settings General page in "Availability" section, then create the booking and then enable restrictions again.
Kind Regards.
Hi, I'm currently using your free plugin but I'll be upgrading to premium soon. I'm running into an issue where the calendar isn't loading on my website. Could you please take a look? I've included a link to the affected page. Thanks for your quick response.
The afected page is: https://gobusi.silosolis.com/wpbc-booking/
Hello.
1) You have this issue because of several JavaScript errors at your page.
2) Please clear all minimized CSS and JavaScript files and cached pages or posts. then try to test it again.
3) If this will not help, then please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
If it does not help, please deactivate all your plugins and activate the default WordPress theme. And then retest it again.
We just need to find the reason for this issue.
Kind Regards.
Please help me figure this out!
The rental price in my system depends on the number of days booked.
I want to set it up so that the total cost for the entire month is fixed — for example, 1300, regardless of whether the month has 30 or 31 days. In the booking settings, I can only specify the price per day, but I can't figure out how to configure it for a fixed monthly amount.
How can I set up the system so that the total cost for the month always remains the same, regardless of the number of days?
I came up with this formula.
From 1 to 6 day = 75 per 1 day
Together 7 days = 490 for all days
From 8 to 29 day = 70 per 1 day
Together 30 day = 1300 for all days
From 31 to 365 day = 44 per 1 day Maybe it can be done somehow easier. But the main thing I need to understand is how to do it in a month = 1300, and not 30 days
Hello.
Probably you need to have something like this:
But in case if you can select any number of days, and just in specific month to have the 31 day with 0 cost, then Unfortunately, it is not possible to configure it in Booking Calendar (via Duration-Based Costs ).
Because the start selection of the dates can be any date in calendar and we can not use seasons for such rules.
Kind Regards.
Hello.
1) Did you configured that visitors can select only 30 or 31 days starting on 1st day of the each month ?
You can do this via option parameter in the Booking Calendar shortcode (available in the Booking Calendar Business Medium or higher versions ).
Find more information at this page: https://wpbookingcalendar.com/features/#advanced-days-selection
Read more about this configuration here (at options parameter section): https://wpbookingcalendar.com/faq/shortcode-booking-form/#booking-options-condition
2) Now about the costs. You can configure it via Duration-Based Costs in the Booking Calendar Business Medium or higher versions.
You can configure it like this:
It's possible in the Booking Calendar Business Medium or higher versions via "Duration-Based Costs" cost configuration at WP Booking Calendar > Prices > Daily Costs page -> section Duration-Based Costs.
Check more about this feature here: https://wpbookingcalendar.com/overview/#valuation-days
Watch it in this video guide https://wpbookingcalendar.com/faq/configuring-duration-based-costs/
"Duration-Based Costs" can apply for any day. Or in case if you need to apply it to a specific season, then it can depend only on the belonging "check in day" to a specific season. It means that, if you select 2 weeks, the "Duration-Based Costs" can apply costs only depending on the check-in day belonging to a specific season, even if some other days belong to another season. In other words, if you will have the days selected with season intersections, then you can have an issue with "Duration-Based Costs". Basically "Duration-Based Costs" is useful, in case, if you need to set some discount or higher cost depending on the number of selected days. For example if a visitor selects 7 or more days, then booking will have a 10% discount, etc...
Kind Regards.