Support

Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4, archive 5 and archive 6 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

If my subscription for updates has expired or is canceled, will the plugin continue to work?

Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.

While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.

To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.

Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.

Optional Subscription for Updates:

1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.

2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.

However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).

You can request the latest update of the Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.

Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.

Editions:

Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:

Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.

Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.

Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.

If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.

Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.

We can help with specific questions related to configuration or troubleshooting.

When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.

We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.

Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.

What support do we NOT provide:

  • We do not provide full configuration on the customer's website.
  • We do not provide any customization of source code.
  • We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
  • We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
  • We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
  • If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
  • We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.

Please be sure to check the terms and conditions for the plugin usage and the support we provide.

We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.

You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).

Updated 2025-02-09


  1. Hello, I want to put a second calendar on my page for my second guest house, only calendar availability, no form, but when I embed the ics url on the second resource in the resource panel it generetes a shortcode, but when I paste it on the page in the shortcode widget the calendar doesn't show up. The default one shows but the second one doesn't.

  2. I have embed an Airbnb calendar into my wp booking calendar. I want the first and last days to be half marked, so someone can see that this day is available to book, so I can get reservations for the day someone leaves. I and with business small and did everything from your FAQ but still they don't show that way, and the first and last days show as fully not available.

    • Hello.

      Unfortunately, the Booking Calendar does not support integration with WooCommerce plugin. Sorry.

      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal, Authorize.Net, Redsys, iDEAL Buckaroo and iPay88 payment gateways integration (also plugin support showing text info for payment by cash and bank transfer - its only show text info but does not connect to any bank system), other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, you will be able to check how integrated payment systems exist in the plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

      We will add this feature to the to-do list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.

      Kind Regards.

  3. Hello,

    I'm using WP Booking Calendar Business Large with Stripe v3 as the payment gateway. I’m experiencing an issue where, after completing a payment, the user is always redirected to the page containing the [bookingedit] shortcode, instead of the success or failure page I configured.

    In the Stripe payment settings, I have correctly set:

    URL after successful payment

    URL after failed/cancelled payment

    These pages exist and are properly configured.
    The issue occurs even when the payment is made directly from the booking form ([booking type=1]), not via a post-booking email link ([visitorbookingpayurl], which I have disabled during testing).

    The payment is processed correctly, and the payment_status is updated to OK, but the redirection still forces the user to the booking edit page.

    Could you please clarify:

    Is the redirect to a custom page supported when using Stripe v3 (Checkout)?

    Is there a way to force WPBC to redirect to a custom success/failure page instead of [bookingedit], even for Stripe v3?

    I'm happy to provide additional details or logs if needed.

    Thanks in advance for your support.
    Kind regards,

    • Hello.
      Basically Booking Calendar make redirection from the Stripe page in 2 steps.
      1) Firstly redirection to the page with [bookingedit] page, where this booking can be confirmed or rejected, depends from the payment status and your settings.
      2) And only after that user redirects to the "Success" or "Failed" page depends from your settings at the WP Booking Calendar > Settings > Payment Setup > Stripe page.

      This is how it is supposed to work.

      Kind Regards.

  4. Hi,

    When I import bookings with iCal, it doesn't block the calendar.
    I have to import the same booking for every resource child to make it works.
    But then, I have a lot of "fake" reservation in the dashboard

    Is this normal?

    • Hello.
      If you use the booking resource with specific capacity so for blocking the dates in this calendar you need to be sure that the parent and ALL child booking resources has been booked or blocked (set as unavailable at the WP Booking Calendar > Availability > Days Availability page or at the WP Booking Calendar > Availability > Season Availability page ).

      Kind Regards.

  5. Hello,
    I would like to know how I can attach a pdf file with the terms and conditions to the booking confirmation email since it is legally required. Only a link to the document is not sufficient. I found the variable $attachments in the file "api-emails.php" but unfortunately these lines are commented out with the hint "For future support, right now does not support". Can you publish the neccessary code lines which need to be implemented into the file "api-emails.php"?
    WordPress Version: 6.7.2
    PHP Version: 8.2.28
    Booking Calendar Version: 10.10.1

    Kind regards
    Stefan

    • Hello.
      Unfortunately such functionality is not available yet. I will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.

  6. Hello,

    is it possible to output the label (caption) of the choosen radio button or checkbox instead of the value in the mail fields?

    Unfortunately i have to name the options of the radio button 0, 1, 2, ... because only in this way i can use these values for further calculations with mathematical operations in the advanced costs.

    Example of radio button in booking form:
    [radio* clean_opt use_label_element default:0 "own cleaning (free of charge)@@0" "Final cleaning (55€ cleaning fee)@@1"]

    Example for needed mathematical operations in advanced costs:
    cleaning_sum = [clean_opt]*55
    (cleaning_sum is a hidden field with output via [cleaning_sum_hint]. The unit in advanced costs is set to "€".)

    In the confirmation mail fields i don´t want to output the information from value like "Your choice for cleaning: 0" or "Your choice for cleaning: 1", but i want to output the information from label like "Your choice for cleaning: own cleaning (free of charge)" or "Your choice for cleaning: Final cleaning (55€ cleaning fee)".

    How is this possible?

    Thanks and best regards,

    Sebastian.

    • Hello.
      Yes it is possible.

      Please be sure to use the latest update of Booking Calendar 10.10
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      Then at the “Content of booking fields data” form at the WP Booking Calendar > Settings > Booking Form page you Can use this shortcode:

      
      [clean_opt_val]

      After that you can use the same shortcode in the emails, as well.

      It will works only for the new bookings.
      Kind Regards.

  7. Is there a way to specify booking limitations on the booking search form? I have properties that require a 2-night minimum if a Friday or Saturday are selected. However, I have not seen a way to limit the date selections in the search form.

    Users can select check-in and check-out dates in the search. The dates are selected on the resource booking calendar automatically when selecting a resource from the search. And the user is allowed to book one night.

    If selecting dates on the booking resource calendar, this feature works. The user must select 2 nights.

    How can I restrict the booking search to only allow selection of 2-nights on weekends?

    • Hello.
      1) Unfortunately, in the search availability form does not possible to define the minimum number of days to select for the different weekdays or other days during a seasons. Sorry.
      We will add this feature to the to-do list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.

      2) The search form can show only available dates for the specific booking resources.

      3) You can disable the option of auto days selection during redirection from the search form to the booking form at the WP Booking Calendar > Settings > Search page.

      Kind Regards.

  8. I'm using Business Large.

    [selectbox durationtime "Service Name@@02:00"]

    I want to include the "Service Name" i.e. [durationtime_val] as a hint on the date page (i.e. alongside [cost_hint]) so that there is visual indication of what service name was stated. Does not seem like it is possible.

    Am I looking at the right place?

    • Hello.
      Unfortunately, it is not possible in the Booking Calendar versions. Sorry.
      The hints possible to show only for the costs or days.
      We will add improvements to this feature to the to-do list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
      Kind Regards.

  9. I'm using Business Large.

    Q1: What do you recommend for a workaround so that people can buy from a specific resource, which automatically creates a discount coupon to be used immediately?

    Q2: If not, what do you recommend to automate the process of discount coupon creation?

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