Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi,

    Sorry, just realised another issue.

    When not connected to the back office, the shortcode [selected_short_timedates_hint] is not getting translated.
    This shortcode is showing date like 01 January 2020 - 03 January 2020.
    But the January is not getting translated in the different language we have.

    Strangely, the month in the calendar just above are translated.

    In WPML (our translation plugin), all month are translated in both languages.

    We are using this shortcode in a reservation form for each of our accommodation. Each form has its own translation with [lang=fr_FR] and [lang=de_DE].

    Can you help me with that ?
    Thank you very much,
    Morgane

    • Hello.
      Did you make any fix in the file ../{Booking Calendar Folder}/core/wpbc-dates.php
      from this code:

      $mydates_result .= date_i18n( $date_format_now, mktime( $tms[0], $tms[1], $tms[2], $dta[1], $dta[2], $dta[0] ) ) . ', ';

      to this code:

      $mydates_result .= date( $date_format_now, strtotime(  $dt   ) ) . ', ';

      If you was made this fix, then please try to replace last code to this:

      $mydates_result .= wp_date( $date_format_now, strtotime(  $dt   ) ) . ', ';

      Please reply if its help.
      Kind Regards.

      • Hi,

        I did not touch anything in the files of your plugin.
        Should I try the code you give then ?

        What will happen if I need to update your plugin in the future?

        • Hello.
          You can try to make that fix.
          In future updates of Booking Calendar this fix will be available.
          Kind Regards.

          • Hi,

            I replaced with your code at wpbc-dates.php but unfortunately it is still not working.
            It looks like nothing changed at all 🙁

            • Hello.

              Weird... just retested it once again, and if you are having this code in the ../{Booking Calendar Folder}/core/wpbc-dates.php:

              $mydates_result .= wp_date( $date_format_now, strtotime(  $dt   ) ) . ', ';

              Its working fine with showing dates in correct language relative t the dates hint shortcode: [selected_short_timedates_hint]

              Can you send the link to your page with booking form, where you are having the issue.

              • Hi

                This is exactly the code I put but it is still not working. I emptied cache and tried in several different browsers/devices but nothing has changed.

                You can try on any of those link (english version of our website). All month of selected dates appear in french.

                http://test.reservation-gite.alsace/en/gites/apartment-the-storks/
                http://test.reservation-gite.alsace/en/gites/apartment-the-merchants/
                http://test.reservation-gite.alsace/en/gites/apartment-gewurztraminer/

                • Hello.
                  Just retested and its trasnfer correct locale en_US after selecting the dates,
                  so its weird.. why its does not reload the language in your website.

                  I was tested such functionality at the local system (I was switched language at the WordPress > Settings General page) and I was not having any issue relative the locale. I will check further into it.
                  As some solutions, here possible to use format of dates at the Booking > Settings General page in Admin panel section, that does not include monthese like January, but instead of that use digits, like 24/01/2020

                  • Hi,

                    As I said, if I am connected to backoffice, month are showing translated, so this may be why you see them translated as well in local ?
                    But it definetely doesn't work if I am not connected, as I tried on several different device and browser.

                    I am afraid my client absolutely want the month to be showing so I can't use other format like DD/MM/YYYY 🙁

                    Please keep me aware if you find any fix for that. That would be great.

                    • Hello.
                      What exactly translation plugin do you use for this.
                      Or if it’s possible please send temporary login to test this issue. Please send all this to support @ wpbookingcalendar.com
                      Kind Regards.

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.
      Kind Regards.

  2. Hi!

    I have a calendar to select 30 consecutive days with one click (one month aprox). But I would like to start counting from 1st of selected month. So with one click you book one month, not 30 days (then i have to not worry about number of days of the month).
    I think that is changin configuration of advanced javascript on page.

    Let me know please! thank you a lot, a really appreciate the work you all are doing, this plugin is very useful.
    Thank you!

    • Hello.
      Unfortunately it’s does not possible to add conditions to select 30 or 31 or 28 days depend from the month length and start day of selection. It’s possible to make such selection only for fixed number of days. Sorry.
      Kind Regards.

  3. Hi,

    I wonder if it is possible to manage resource dependent payment? For instance, being able to pay through Stripe in one resource, and additional/other payment methods (bank transfer) on a different booking resource?

    Best regards

    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.
      Kind Regards.

  4. Installed demo. Works fine in admin, but live front end site gets this error. I need to see if this will work so I can purchase the plugin. I'm pulling the calendar in as a widget.

    Error!
    No 'WPBS_Widget_Calendar' widget registered in this installation.

    • Hello.
      Do you sure that this error "WPBS_Widget_Calendar" relative to the Booking Calendar plugin. Its seems like some other plugin error.
      Please send the link to your page with booking form, where you are having the issue.
      Thank you.

  5. Hi

    How can I change the colours in the calendar? So e.g. if everything is sold out/totally booked, the color of the day is red - and if there are available items the day is green... I don't remember how to change? Now it is orange and grey.

    Thanks.

    • Hello.
      Please be sure that you have activated the Booking Calendar at the WordPress > Plugins menu.
      Otherwise Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.
      Kind Regards.

  6. Hi everyone!

    I need to be able to receive multiple booking on my calendar; I check the option "Allow unlimited reservations for the same day" and it works but now users can't view the other approved reservations on the calendars.

    It's important that users can make more reservations in the same day and also that they can view the approved booking.

    Thank you for your time and for your help!

    Laura

    • Hello.

      Please open the General Booking Settings page and in the “Advanced section”, please be sure that you have not activated this option: “Allow unlimited bookings per same day(s):”. This option must be unchecked.

      Also this option “Use pending days as available” must be CHECKED. It’s located at the Booking > Settings General page in Advanced section.

      So only pending bookings will be showing as available.

      Kind Regards.

  7. We are trying to set special prices for certain weeks in the year and have set up the valuation days and the filters, but it doesn't appear to be changing the price on the calendar (when that week is chosen by a customer). Is there something we're doing wrong? The box on the left is ticked.

    Also, how do we add an additional cost if an extra person books into a room? As in if two people book instead of one. Thank you.

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