Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi,
    I'm trying to synchronize Booking.com + Airbnb with Booking Calendar. Therefore, I made like in the tutorial (https://wpbookingcalendar.com/faq-category/sync/) described a page where I filled in the short code:
    https://www.hilltop-appartement.at/cron-job-shortcode/ (Later, I'm gonna open this page with cron-jobs).

    Unfortunately, when I open that page manually, every time there are 0 imports although I made some test-calendar entrys on airbnb. When I use the normal import-function of Booking calendar (Settings - Synchronizing - Import) the test entrys are going to be imported.

    Why does it not work? It is exactly the same ics-Link.

    Please help,
    Thanks!

    • Hello.
      1) Please recheck that at this page https://www.hilltop-appartement.at/cron-job-shortcode/
      you are using import shortcode for the "correct booking resource", and you have defined there correct parameters for start and end of import.
      Usually its have to look like this:

      [booking-manager-import url='https://calendar.google.com/calendar/ical/CALENDAR_ID/public/basic.ics' resource_id=9 import_conditions='if_dates_free' from='today'  until='any']

      2) Otherwise check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      • Hi,
        thanks for your very quick reply! I used your code now, deleted all of my bookings and the import was possible - 12 dates have been imported. But the import worked only within 1 year in forward - till middle of January 2021. Bookings after that have not been imported. Can you tell me why? The parameters say from today with open end, right?

        Another thing: The imported dates are not visible in the calendar: https://www.hilltop-appartement.at/booking-calendar/. Why? I can see them as imported and earmarked in the backend.

        Sorry for asking so many questions, but I'm struggling since days .. !
        Thanks!

        • Hello.
          Please read carefully about all parameters here https://oplugins.com/plugins/wp-booking-manager/booking-manager-help/#events-import

          1) First of all you need to be sure that you have correctly specified ID in this parameter resource_id=1
          For example at this page https://www.hilltop-appartement.at/booking-calendar/ you are using the calendar (booking resource) with ID = 1
          So you need to use parameter like resource_id=1

          In paid versions of Booking Calendar, you can check ID of your booking resources at the Booking > Resources page.

          If you was specified in this parameter incorrect ID, so then you will not see booked dates at this page https://www.hilltop-appartement.at/booking-calendar/

          2) Also If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s)". This option must be unchecked. If its checked, please uncheck it and update the settings.
          This option "Use pending days as available" must be unchecked, as well.

          If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

          3) Relative other import parameters, you need to specify start and end date of import. You need to use parameters like this : from='today' until='any'

          So your shortcode can look like this:

          [booking-manager-import url='URL_TO_ICS' resource_id=1 import_conditions='if_dates_free' from='today' until='any']

          Kind Regards.

          • Hi, again thanks very much!

            Okay, I got the thing with the ID now - the dates are being displayed! Thanks! I've deactivated WP Super Cache in advance.

            But: It is still importing only 1 year in the future. I tried with the parameter until='any' and also e.g. until='2025-08-27' - it's the same. It imports only till January 2021. I also tried from='2021-01-01' until='2021-03-01' but than I have 0 imports altough there are calendar entries in Airbnb.

            What can I do?
            Thank you!

            • Hello.
              Please download the .ics feed and open it in the notepad, please recheck that you have the bookings for the following years in that .ics feed.
              Otherwise please send the URL of this ics feed to support @ wpbookingcalendar.com I will check it then.
              Kind Regards.

              • Hi,
                okay - I checked the ics.-Files. Airbnb is only exporting 1 year in advance. Booking.com only a half year. So it's their fault. But I don't understand why they make it so stupid!

                Thanks anyway!!
                Patrick

  2. Is there also a version where it is possible to set different costs for specific hours? Say before 17.00 pm it cost $ 10,- and after 17.00 pm it cost $12,-

  3. Hi there, using
    Versión de WordPress 5.3.2
    Tema actual: Divi (versión 4.0.11)
    Plugin actual: Booking Calendar (versión 9.Business.Large.SingleSite.8.7.1)
    Versión de PHP: 7.4.1

    We're getting an error when I try to download a CSV with all the bookings exported.

    The error is:
    Wrong Path. Error during exporting CSV file!

    And the URL that displays the error is:
    https://www.ourdomain.com/wp-content/plugins/booking.bl.8.7.1/inc/_ps/wpdev-get-exported-csv.php?csv_dir=/www/ourdomain_245/public/wp-content/uploads

    Thanks,

    • Hello.

      1) The exported file must be exported into the new directory

      ../wp-content/wpbc_csv/bookings_export.csv

      Please recheck that this directory is existing, otherwise please create it.

      /wp-content/wpbc_csv/

      and recheck if you see there exported file bookings_export.csv

      2) Please try to delete this ../wp-content/wpbc_csv/bookings_export.csv file in your server directory, and then try to create new export.

      Such issue possible because such directory was not created during activation of plugin, because of conflict with some other plugin.

      • I created the wpbc_csv folder and now the Export is working!

        It's a bit strange, because it's the only plugin installed (so I don't think there can be much conflict)

        Thanks a lot!

  4. Hi,

    We are having trouble setting up CRON for automated ical synchronisation. We contacted our server support and provide them with your FAQ, with URL of page that is calling the shortcode for ics import, but they say that it is not enough for them to do anything.

    From your FAQ, I understand that we need to use the URL of the page that is importing the ics. We have 4 ics flux called on 4 different pages for 4 different ressources, through the plugin shortcode in php. Those flux are from Booking.

    Imports work nicely (reservation appear in back office), but we don't know if it is already automated for synchronisation or not, and then how we should manage the CRON.

    Would you mind clarifying that for us ?

  5. hi, btw i am trying to add timeline widget on the pages but it doesn't display the booked user ? it just shows blue bar that's all it doesn't show the user names ? please help

    • Hello.
      Its possible in the paid versions of Booking Calendar.
      You need to configure shortcodes for the fields to show at the Booking > Settings General page in Timeline section for the option: "Booking title (TimeLine)"
      and if you need to show full booking details in the popup window, then activate this option: "Booking details in popover".
      Test it here https://bm.wpbookingcalendar.com/timeline/

  6. Is there a way to export all contacts at once who have booked with me? Im using - Version 9.Business.Large.SingleSite.6.2

  7. Hi,
    i want to create a discout if customers stay longer than 11days ,( for example they should get 20 % discount )
    how is that possible
    thanks Marc

  8. Hi,

    I'm using BusinessMedium. My users select multiple days upon booking. However, I only want them to be able to book Friday, Saturday and/or Sunday, but myself I want to be able to book all seven days of the week. If I limit the availability of the given resource to Friday-Sunday I can't perform bookings myself on Monday-Thursday (neither in the admin panel). How do I add a booking for e.g. Wednesday when availability is limited to Friday-Sunday?

    Best regards

    • Hello.
      By default it’s does not possible.
      But you can make a trick.

      For example you are having booking resource, with ID=7 this booking resource is for you as for admin for making a bookings at Booking > Add booking page. You need to have all dates as available in this booking resource.

      Then you can create new booking resource ( for example with ID = 9 ) and define As available only specific days during specific weekdays at Booking > Resources > Availability page.

      For having as unavailable days in this new booking resource with ID=9 when you have bookings in your booking resource With ID =7 you need to use aggregate paramater in the Booking Calendar shortcode, like this:

      [booking type=9 aggregate='7']

      Please check more here https://wpbookingcalendar.com/faq/shortcode-booking-form/

      Kind Regards.

      • Thanks for your quick reply.

        I was thinking of something similar to the dynamic range selection:
        bk_2clicks_mode_days_specific

        If something similar was available to multiple days selection, such as:
        bk_multiple_mode_days_specific

        And then being able to define which days the user is able to choose from, e.g. [5,6,0] making it only possible to select Friday, Saturday and Sunday. Just a suggestion!

        But since it is not available I better stick to aggregating two calendars. Thanks.

        Best regards

  9. Hi again,
    Versión de WordPress 5.3.2
    Tema actual: Divi (versión 4.0.11)
    Plugin actual: Booking Calendar (versión 9.Business.Large.SingleSite.8.7.1)
    Versión de PHP: 7.4.1

    We use the plugin to book free car testdrives (we use resources with 30 minute timeslots).
    However, after putting it online, we need to limit abuse of the form, since there are users booking 3 or 4 times during the same day or week.
    Is there any way to limit the number of times a user can book a resource?
    In the registration form we ask for email and celphone, so if there is some way to check for 2 fields would be great.

    Thanks in advance,

    • Hello.
      Unfortunately it’s does not possible to limit the number of times a user can book a resource.
      We will add this feature to the TODO list for having it in future updates of plugin.
      Kind Regards.

  10. Hi,

    When displaying a timeline: Is there a way to not show pending reservations (only show accepted reservations)?

    Best regards

    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.
      Kind Regards.

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