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Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. WP v. 5.3.2
    Booking Calendar v. 872
    PHP v. 7.0

    Hello,

    I am having an issue with the plugin, when a client makes a booking request for a [date] in the title of the email we receive it says YOU HAVE A NEW BOOKING REQUEST FOR [date - 1 day] , I mean is the previous day (1 day earlier). Please, help. Thank you.

    Our web site is http://www.basquecooltour.com

    • Hello.

      Such issue possible at some servers because of "Daylight Saving Time" - in some systems after ~ 29 of March, system generate minus several hours which show incorrect selected dates

      Try to make this fix.

      1) Please open this file ../{Booking Calendar Folder}/core/wpbc-dates.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      ********************************
      $mydates_result .= date_i18n( $date_format_now, mktime( $tms[0], $tms[1], $tms[2], $dta[1], $dta[2], $dta[0] ) ) . ', ';
      ********************************

      and replace it to this code:

      ********************************
      //FixIn: 8.7.3.9 - fix issue of Daylight Saving Time - in some systems after ~ 29 of March, system generate minus several hours which show incorrect selected dates
      $mydates_result .= wp_date( $date_format_now, strtotime( $dt ) ) . ', ';
      ********************************

      2) Then find this code:

      ********************************
      $s_tm = date_i18n( $time_format, mktime( intval( $s_tm[0] ), intval( $s_tm[1] ) ) );
      $e_tm = date_i18n( $time_format, mktime( intval( $e_tm[0] ), intval( $e_tm[1] ) ) );
      ********************************

      and replace it to this code:

      ********************************
      //FixIn: 8.7.3.9 - fix issue of Daylight Saving Time - in some systems after ~ 29 of March, system generate minus several hours which show incorrect selected dates
      $s_tm = wp_date( $time_format, mktime( intval( $s_tm[0] ), intval( $s_tm[1] ) ) );
      $e_tm = wp_date( $time_format, mktime( intval( $e_tm[0] ), intval( $e_tm[1] ) ) );
      ********************************

      After this create new booking at front-end side, and test it.

      Please reply to me, if its helpful for you or not.

      Thank you.

  2. Hi there,
    I have set up a parent resource with a capacity of 21 in total. ( 1 parent and 20 child resources.) For some reason I can't make a Parent resource unavailable using the Season Filters.
    When I make a season filter, add a date to the filter and add it to the Parent child availabilty it comes up in the front end calendar with the date and background colour in white but it does allow the user to book it even if there is capacity available.

    Can you please advise?

    Thank you,

    Yvonne

    • Hello.
      Yes, its how its working. If you set some dates as unavailable via season filters for the PARENT booking resource, so then days in calendar will become FULLY unavailable.
      Instead of that you can make "blank bookings" at the Booking > Add booking page by using "auto fill" button at the toolbar for making bookings only for the parent booking resource, but dates in calendar will be available depends from the bookings at the child booking resources.
      Kind Regards.

      • Thank you for explaining this. Is it possible to have 21 single resources that will give us a total capacity of 21 when being viewed from the front end of the Booking Calendar?

        We have a situation where we want to block book up to 21 resources at a time via the Seasons filtering. Or is, as you suggested earlier, block booking 20 "Child" resources using the Seasons Filters and then 1 x blank booking for the "Parent" resource the only way?

        Thank you again for your help.

        Yvonne

        • Hello.
          Its possible only via this way:

          We have a situation where we want to block book up to 21 resources at a time via the Seasons filtering. Or is, as you suggested earlier, block booking 20 "Child" resources using the Seasons Filters and then 1 x blank booking for the "Parent" resource the only way

  3. Hello,
    i want to tell me

    how can run cron jobs in plesk server for update calender for every room i have.

    please tell me the exacaly command i must write there

  4. Hi,

    I would like to use the plugin for reserving seats for an event with 80 seats available. All examples with capacity are based on hotels/rooms with X amount of space. However, this event takes place in one room (resource) with 80 seats available altogether ($10 per ticket). How do I configure this? I'm currently messing around in the Business Large demo and tried to add a test resource with capacity = 80. I tried to add a booking with 4 visitors but as soon as this booking is performed, the given date becomes unavailable which leaves me with 76 seats remaining that users can't book.

    Can you please help me?

    Best regards

    • Hello.
      1) You need to create 1 "parent booking resource" and then then crate 79 child booking resources, so total capacity of this booking resource will be = 80, like this:

      Seat (parent resource) capacity = 80 max visitors = 1
      -- seat 1
      -- seat 2
      ...
      -- seat 79
      

      Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

      2) Additional cost (for having ($10 per ticket)) for the "visitors" number selection you can configure at the Booking > Resources > Advanced cost page. Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/

      Its means that in the booking form you need to have this shortcode:

      Tickets: [select visitors "1" "2" "3" "4" "5"]

      and at the Booking > Resources > Advanced cost page page configure this:

      visitors:
      1=0
      2=10
      3=20
      4=40
      5=50
      

      We have defined here 1 = 0, because you need to set cost per booking resource (parent booking resource) at the Booking > Resources page as 10 USD.

      Kind Regards.

  5. Hi,
    I'm activate the coupons and the discount apply in booking days and in aditional costs. I activate the option "Apply discount coupon code directly to days cost" but the discount also applies in the additional costs.
    how i can do to the discount only apply in booking days?

    Thank you

    • Hello.
      Please send screenshots of your cost configuration and send the link to your page with booking form, where you are having the issue. Please send all this to support @ wpbookingcalendar.com
      Thank you.

  6. Hi,

    Regarding calendar export and sync, I wonder if it is possible to merge multiple resources into one calendar? For instance, what happens if I choose "Settings -> Sync -> Export" and define the same .ics feed URL for the resources I want to merge into one single calendar - is that possible? Would all events from multiple resource be merged into one .ics feed? Or is there a different way to sync multiple calenders and merge them into one feed?

    Best regards

    • Hello.
      Unfortunately it’s does not possible to merge the bookings from the all booking resources into one ics feed. If you will define the same ics feed url for all booking resources at the Booking > Settings > Sync > “Export - .ics” page then Last booking resource in a list will be export bookings into this feed.
      Kind Regards.

  7. Hi,

    I own the Business Large calendar.

    I followed your guide here: https://wpbookingcalendar.com/faq/capacity-concept/
    Booking several resources at the same time works great - my problem is that the total price is not adjusted,

    e.g. booking 1 room costs 100 USD, booking 2 rooms at once is also 100USD.
    The calendar correctly books two resources at once -
    just what do I have to do that the guests are also shown the correct price (200 USD) while booking 2 rooms at once?

    below is my form code for additional infos - can you please help me out what I did wrong?

    [calendar]

    [selected_short_timedates_hint] ([days_number_hint] days)

    Name (required):[text* name]
    Email (required):[email* email]
    Phone (required):[text phone]
    book [select visitors class:col-md-1 "1" "2" "3" "4"] car
    note:
    standard configuration is one car per two adult guests
    please contact us before booking if you have any questions

    Message (optional): [textarea message_field x3]
    Coupon (optional): [coupon coupon_field]
    Full cost of the booking: [cost_hint]
    [checkbox* term_and_condition use_label_element "I Accept term and conditions"]
    [captcha]
    [submit class:btn "Send"]

  8. Hi,

    Regarding multiple bookings for the same resource, I notice the advanced setting "Allow unlimited bookings per same day(s)". However, is it possible to activate this depending on which resource is being booked? Some of my resources are restricted - others are not. This is in regard to particular time slots during the day.

    Previously, you guided me on how to override general settings (regarding selection of days) so I wonder if something similar is possible in this use case?
    https://wpbookingcalendar.com/faq/advanced-javascript-for-the-booking-shortcodes/

    Best regards

    • Hello.
      Unfortunately, by default its does not possible todo in the Booking Calendar separately for the different booking resources.
      You will be need to make additional source code customization for having this functionality.

      For example, let you having the booking resources with following ID:

      - ID = 3 "Resource A" ( after booking having days as unavailable )
      - ID = 4 "Resource B" (need to have option " Allow unlimited bookings per same day(s) " - days always available )

      Please open this file ../wp-content/plugins/{Booking Calendar Folder}/core/lib/wpdev-booking-class.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      ********************************

              $booking_is_days_always_available = get_bk_option( 'booking_is_days_always_available' );
      //        if ( strpos($_SERVER['REQUEST_URI'],'page=wpbc-new') !== false ) { $booking_is_days_always_available = 'On'; }
              // if ( in_array( $bk_type, array( '12', '15', '17' ) ) ) $booking_is_days_always_available = 'On';     // Set  dates in calendar always available only  for specific resources with specific ID
              if ( $booking_is_days_always_available == 'On' ) {
                 // No Booked days
                  
              } else {
      

      ********************************

      and replace it to this code:

      ********************************

              $booking_is_days_always_available = get_bk_option( 'booking_is_days_always_available' );
      //        if ( strpos($_SERVER['REQUEST_URI'],'page=wpbc-new') !== false ) { $booking_is_days_always_available = 'On'; }
      if ( in_array( $bk_type, array( '4' ) ) ) $booking_is_days_always_available = 'On';     // Set  dates in calendar always available only  for specific resources with specific ID
              if ( $booking_is_days_always_available == 'On' ) {
                 // No Booked days
                  
              } else {
      

      ********************************

      Of course, if you have the different ID (than 3 and 4) of such booking resources you need to make fixes in the code: array( '4' ) .

      Also at the Booking > Settings General page in calendar section, you need to be sure that these options was unchecked:
      - "Use pending days as available"
      - "Allow unlimited bookings per same day(s)"

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.
      Kind Regards.

  9. Hello,
    Is it possible to automate the csv export option in any way or form?
    One of my coworkers did a rollback (without warning) and we lost some valuable data.

    Thanks in advance!

    • Hello.
      Unfortunately, its does not possible in the Booking Calendar versions. Sorry.
      You need to make backup of your databases periodically with some other plugin or tool.
      Or bookings are stored in your DB.
      Kind Regards.

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