Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi,

    When displaying a timeline I activated the "popover" option for further details. Is it possible to insert a link in the popover description with even further details, e.g. link to registration of an event?

    Upon creating a new event I tried adding Link in the details field but it did not work (got filtered out I guess). Is there a way to insert a clickable link in the "details" of a booking/event, e.g. shortcode [link]someurl.com[/link]

    Best regards

    • Hello.
      Unfortunately, its does not possible in the Booking Calendar versions. Sorry.
      If you need manually to add fixed link to the popup booking details, the stastic link to all exist bookings, so you can do this in this function content

      public function wpbc_get_booking_info_4_popover( $bk_id, $bookings, $booking_types ){

      inside of this file ../{Booking Calendar Folder}/core/timeline/v2/wpbc-class-timeline_v2.php

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  2. Hi,

    i use your booking calendar for several pages.
    Unfortunately, the coloring does not work for reserved days and confirmed days. Could you have a look? I would be happy to send you the access data by email.

    Best regrds

    Chris

    • Hello.
      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s)". This option must be unchecked. If its checked, please uncheck it and update the settings.
      This option "Use pending days as available" must be unchecked, as well.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.

  3. Hi Support,

    I've got some questions about some functionality of the plugin that I already use for a Bed & Breakfast.
    1 - payment Question
    My price per room per night changes when a client books for a full week (for example 10 a day or 60 a week). Can I set this automatically in the plugin? Also I add cleaning costs per night for the rooms. How can I set this up?

    2. Payment question
    My customers have to make a 50% deposit of the total cost in order to get the booking 'accepted', can I automate this for them?

    3 - Can I send automatic e-mails to the customers with some additional data that I for example insert in the notes of an booking?

    Looking forward to your reaction.

    Regards,

    Larissa Tops

  4. HI, i would like to know if its possible to block period without make a reservation for exemple every year i m going to my chalet but i would like to block this time, or for renovation ...

    Is there an other way to block a period ?

    THX

  5. i ve just bought the simple version, to install it, i have to reinstall the zip i received in the email ? will i lose all my reservations done ? or there is an other way to install it

  6. Hi,

    In the booking form, I want to display not only the total price but also the price per person per day

    So I want to take the total price, divide it by the number of people (which were entered in the dropdown) and then divide it by the number of days booked (which was selected in the calendar)

    example: 5 days booked
    4 people booked
    total price 1000 USD (auto calculated in the form)

    1000USD / 4 / 5 = "This offer costs you only 50USD per person per day."

    It would be extremely benefitial for business to display this value as well, because a high price is much more likely to be accepted if broken down to "this is how little it costs each day for every person"

    (Eventual entered promocodes should be applied as well to this calculation)

    Looking forward to hear from you

    • Hello.
      Unfortunately, its does not possible in the Booking Calendar versions. Sorry.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say, when this feature will be implemented. Sorry.
      Kind Regards.

  7. I have the business medium version of Booking Calendar on our website but when I insert the Booking Calendar into a new page there is no blue banner to edit it or make it appear on the page. Is there a reason for this?

      • We can see the icon and it appears to add it as a block, but then no blue edit bar comes on the page so it doesn't then show up on the live version of the website.

        • Hello.
          Its seems like some conflict issue with some other plugin.
          1) Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
          If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
          We just need to find the reason of this issue.

          2) Otherwise you can insert the booking form in Gutenberg editor in Classic (old) way, like in this description: https://wpbookingcalendar.com/faq/booking-form-in-gutenberg/
          Or you can add the "shortcode block" and then enter Booking Calendar shortcode manually relative to this instruction: https://wpbookingcalendar.com/faq/shortcode-booking-form/

          Kind Regards.

  8. If i set seasons for a resource but i have advanced costs in the form for visitors and the prices of visitors changing in every season too , is there a way to automatic change form or prices from season1 to season2 ?
    As i have activated the seasons and will automatic calendar change the prices of the resource i have to go manual then and change from the form the advanced costs and save or another way i think is to create form season1 and form season2 with each costs for visitors and the day season changes to go to resource and change the form from drop down .
    If there is not already way to make it automatic assign to season as well that would be a great features for later updates i think .
    Thanks

  9. Hi,

    I am encounteering issue with translation of the search form and search results.
    Our website is in 3 languages (FR, DE and EN), and we use WPML.
    Everything else worked really well, but we have a search form on the homepage that always redirect to the french version of our search results.

    The search result page is translated in all 3 languages and tested (it works if I try the URL), the search form and search results are both translated through your plugin with [lang=fr_FR] and [lang=de_DE] (and again it work if I directly put URL), and I even push the thing further by adding the following code in my homepage to have a different version per language :

    But it still doesn't work to work. No matter what I try, it is redirecting always to french version (which is our principal language on the website).
    I don't get what I did wrong or forget.
    Would you mind helping me with that ?

    Thank you,
    Morgane

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