Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hello there,
    I have just made a webpage live with an active booking calendar with Stripe as the payment gateway. It seems that people are making bookings without going through payment ...how can I stop bookings coming through without payment being made?

    Thank you

    • Hello.

      Booking is created before payment process in any case.

      You can activate auto cancellation of pending bookings that have no successfully paid status after specific amount of time. You can activate this option at the Booking > Settings General page in "Auto cancellation / approving" section.

      So if the booking is not approved, and do not have the successfully payed status, this booking can be auto canceled after specific amount of time.

      Or you can even activate to show the "Pending bookings as available dates" - you can activate this option at the Booking > Settings General page in Advanced section.

      But you are need to be sure that all "good" bookings have to be approved or have the successfully payed status.

      Because if you are using the PayPal standard integration and your visitors is made the payment for the booking, but do not click on the "return link" on PayPal site to your site, so Booking Calendar do not know that the payment is successful, and this booking can be auto canceled with that feature.
      Stripe have to auto redirect to booking page automatically.

      So sometimes its possible that the successfully payed bookings will not have this status and that's why can be auto-canceled, if you do not approve them.

      Ideally (for PayPal) you will be need to activate and correctly configure the PayPal IPN system, at the Booking > Settings > Payment page and in the PayPal account. So in this case the PayPal have to send the messages directly to your booking system.

      Kind Regards.

      • Thank you for explaining.
        If we set up an automated cancellations for payments not made within a certain time frame does that mean that even bookings that are made by admins will also be automatically cancelled if payment is not made within the same time frame?

        Thank you,
        Yvonne

        • Hello.
          If you do NOT approve these bookings, so then yes, such bookings will be auto canceled.
          Kind Regards.

  2. Hi, I'm having an issue with my booking reservations.

    My Property management system has an ICS feed I've synced with google calendar, and everything is working fine but there's a setting I might be missing and I don't know where it is...

    The thing is that I have a reservation for 1 day. Starting for example from 01/01/2020 to 02/01/2020, from 15:00 to 12:00.
    The booking calendar is importing the reservation but it shows it like a 2 day reservation.

    Is there any setting that can be changed so the calendar doesn't show the check out date as an occupied date?

  3. Hi, just bought the personal premium license. My question: in the survey of the booking calendar the bookins is displayed with customer name, how to disable the name in the frontend survey to display only the booking itself without the name of the customer?

    • Hello.
      If by "survey" you are means "timeline", so then you can deactivate showing of customer names in booking pipelines, and/or in mouse over tooltips at the Booking > Settings General page in Timeline section.
      Kind Regards.

      • In case, if you see "auto filled" form fields in the booking form, when some user is logged in into the WordPress, so then you need to deactivate the "Auto fill" form fields option at the Booking > Settings General page in form section.
        Kind Regards.

  4. Hello Support,

    we are using the multidomain Version of the plugin and facing the following issue.
    We are using the german language in WP.
    In the backend of the Plugin, the german translation is shown.

    But on the formular in the frontend, the validation messeges are still shown in english.
    Is there a way to set the basic language to german? We dont use any other translations on the site. Just the german translation as default.

    I did'nt find a language option in the plugin configurations.
    Thank you very much in advange and best regards,
    Fred Wachs

    • Hello.
      Please be sure that you have defined German language as default at the WordPress > Settings page. You need to be sure that your language have locale de_DE
      and not some other, like ch_DE.
      So if you was set Germ,an langue, may be you need to switch to some other German version of language and test it.

      Otherwise please send the link to your page with booking form, where you are having the issue.
      and send screenshot of WordPress > Settings General page. Please send all this info to support @ wpbookingcalendar.com

      Thank you.

  5. Hello

    i bought the medium bussines plugin from you today.
    It constantly adding new seasonfilters by it self, if use the plugin sides. every refresh of the plugin side ads new seasonfilters.

    Those 3 new entrys:

    182 On each 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14 of Mar 2020
    Select Booking Resource
    183 Each day of May, Jun, Jul, Aug, Sep 2014, 2015, 2016, 2017, 2018, 2019, 2020
    Select Booking Resource
    184 Every Su, Sa on each day of every month 2014, 2015, 2016, 2017, 2018, 2019, 2020

    • Hello.
      Its weird issue. Can you send screenshot of this issue ?
      Also please send the link to your page with booking form, where you are having the issue.
      Please send all this info to support @ wpbookingcalendar.com

      Also did you deactivate all previous old versions of Booking Calendar (like Booking Calendar Free version ) ?

      Thank you.

      • I send you an email.
        plugins were deleted before.
        its on admin side. there are no forms jet.

        • I will wait for your email.
          Also please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
          Kind Regards.

  6. Hi,

    I have a booking form with selectable start and end time (dropdown 6:00-22:00). However, if people book a resource for immediate use (by this I mean same-day use, e.g. if it is noon and people need a resource 3:00 in the afternoon), morning hours are still displayed as available in the booking form. So even though it may be noon during the booking proces, people still get the options to pick 8:00 and 9:00 etc. in the morning even though it is past these hours. Is there a way to fix this (some sort of dynamic time range) and to only show hours that has not passed yet?

    Second question: I noticed if a resourced is booked e.g. 10:00-12:00 these time slots are marked with grey as unavailable, which is perfect. However, it seems like it is still possible to book the same resource in an overlapping time frame, e.g. 8:00-14:00 (resulting in a double-booking between 10:00-12:00) which is quite unfortunate. Do you have any advice regarding best practice and how to deal with this?

    The use case is bike rental so I would prefer to let my users define the time range instead of locking them into e.g. 2 hour time slots (some people need bikes for more than 2 hours).

    Best regards

    • Hello.
      1) Yes its visible, but visitor can not submit for such start time that already in past. System will show warning message if selected such time.
      2) Basically its must not be so, if you will select intersected times, system have to show warning. Please test it.
      Otherwise
      Can you send configuration of your booking form and send the link to your page with booking form, where you are having the issue.
      Please send all this info to support @ wpbookingcalendar.com

      • Hi,

        Thanks for your quick and informative reply. I only tested it in the admin panel and assumed it would show a warning there, too. Front-end displays a warning in both cases. Thanks a lot for clarifying this! It works perfect.

        Best regards

  7. Hi,

    I'm using Business Medium and so far I'm really satisfied with the plugin.

    However, some of my booking resources are whole days (rooms) and others are specific time slots (equipment). In the general settings I activated show "Partially booked item" in legend. However, this setting is only relevant in the booking forms with time slots (not whole days). Is there a way to override the general settings and only show "Partially booked item" in booking forms with time slots?

    I was thinking of something similar to the link below with different type of days selection depending on calendar:
    https://wpbookingcalendar.com/faq/advanced-javascript-for-the-booking-shortcodes/

    Best regards

    • Hello.
      By default its does not possible. You will be need to make customization in the PHP file.

      For example if you have page, like this
      'https:server.com/page-no-times/',
      'https:server.com/page-full-days/'
      where you do NOT need to show partially booked icons, then make this fix.

      Please open this file ../{Booking Calendar Folder}/core/lib/wpdev-booking-class.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      $booking_legend_is_show_item_partially    = get_bk_option( 'booking_legend_is_show_item_partially');
      

      and replace it to this code:

      $booking_legend_is_show_item_partially    = get_bk_option( 'booking_legend_is_show_item_partially');
                  	                $exception_pages = array( '/page-no-times/',  '/page-full-days/' );
      				$request_uri = $_SERVER['REQUEST_URI'];                                 
      				if ( strpos( $request_uri, 'booking_hash=') !== false ) {
      					$request_uri = parse_url($request_uri);
      					if (  ( ! empty($request_uri ) ) && ( isset($request_uri['path'] ) )  ){
      						$request_uri = $request_uri['path'];
      					} else {
      						$request_uri = $_SERVER['REQUEST_URI'];
      					}
      				}
      				if  ( in_array( $request_uri, $exception_pages ) )
      						$booking_legend_is_show_item_partially  =  'Off';
      
      

      Of course you need to edit here $exception_pages = array( '/page-no-times/', '/page-full-days/' );
      relative your real "relative" URL to your pages

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  8. Hello, thank you for a great booking plugin. There is one thing I can not figure out:

    I would like it so that once a booking has been approved, if the user then edits the booking, the system would then mark the booking back to pending. Is there a setting for this?

    Thank you,
    Lindsey

    • Hello.
      Sorry, this feature is not available in the plugin.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.
      Kind Regards.

  9. Hey

    I have a business medium plan for my site.
    I have the selection of the day set as ("RANGE SELECTION").
    But on two booking forms out of four, I want the selection to be single day selection only.

    I used the trick you have in your documentation which is to add script to the page where I have the calendar: (

    bk_days_selection_mode = 'single';

    )
    but it works only when I preview it, and just once, otherwise, doesn't work. I tried changing the configuration to "single' and use the script for the other forms to make it multiple. but then the issue goes the other way " that I can only have single selection and the script doesn't do anything"

  10. Hi !

    Have this message when I would like to import Google Calendar :

    Les données n'ont pas pu être récupérées. Code d'erreur: 400. Veuillez vous assurer que l'URL est correcte.

    Info: { "error": { "errors": [ { "domain": "global", "reason": "invalidParameter", "message": "Invalid value '0'. Values must be within the range: [1, ∞)", "locationType": "parameter", "location": "maxResults" } ], "code": 400, "message": "Invalid value '0'. Values must be within the range: [1, ∞)" } }

    Verify parameters a lot of time.

    Have you any ideas ?

    • Hello.
      Sorry, where do you have this issue ?
      I do not sure that this issue relative to the Booking Calendar plugin.
      Kind Regards.

        • Hello.

          Can you send screenshot of this issue and send the link of .ics feed that you try to import from the Google Calendar ?
          Please send all this info to support @ wpbookingcalendar.com
          Thank you.

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