Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Can anyone let me know how one sends (VAT) invoices to customers via the WP booking calendar?; Currently Booking Calendar has no internal invoice system which makes me have to reconfigure the email templates (at the Booking > Settings > Emails page), for looking it like an invoice.

    I then have to reconfigure the "Payment request" email template at the Booking > Settings > Emails page, and then send this email (as invoice) to my customers from the Booking Listing page. These customers then have to file this invoice looking like an email.... which does not look professional or simply can't be stored or accepted.

    • Hello.
      Currently sending VAT invoices via Booking Calendar plugin does not support.
      Plugin does not support creation or sending invoices. Sorry.
      Kind Regards.

  2. Hi,

    I'm using Business Medium and have three custom booking forms. In one of my booking forms the [content] tag displays info from the standard booking form instead of the [content] fields defined below the form itself. However, in one of the other three custom booking forms the [content] tag displays the fields included below the form (which is correct). I'm mildly confused and have a feeling that I'm missing something quite obvious.

    Do you have any suggestions to why content from the standard form is displayed in one of my custom forms when using the [content] tag e-mails and booking summary?

    Best regards

    • Hello.
      Please open the Booking > Resources page and Set for specific booking resources the specific custom booking forms as Default. It’s will be using during showing booking details in Booking Listing page, emails...
      Kind Regards.

  3. Using Business Small SingleSite 8.7.5
    I would like to block dates that are unavailable but not show them as a booking, for clarity when viewing bookings. Is this possible?
    On Google Calendar sync, If I use
    Activate auto import
    Will this duplicate bookings?
    Thank you.

    • Hello.
      1) If you need to  set  different available dates for the different seasons,  so  then  its possible in the  Booking Calendar Business Medium or higher versions.
      Check more about this feature here: https://wpbookingcalendar.com/overview/#availability
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-season-availability/
      Test it here https://bm.wpbookingcalendar.com/
      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.

      2) Usually its have not to create duplicates.
      Otherwise you can try to import via .ics feeds.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Kind Regards.

  4. I have succesfully installed the free version with two .ics syncs to both Homeaway and Airbnb calendars. There is one thing that is not working right: all imported bookings from these external calendars have the state "Pending" in the WP Booking Calender. What can I do to mark them all booked after the import?

    • Hello.
      In the Booking Calendar Business Small or higher versions possible to activate auto approve of importing bookings.
      You can activate this option at the Booking > Settings General page in Auto Approving / cancelation section.
      Kind Regards.

      • I have the Personal Version and having the same trouble as Danny. Are you saying you offer AirBnB sync in the Personal/Free version but for it to show the listings correctly (Booked instead of Pending) you need to upgrade to at least the Small Business version? That doesn't make sense. Why bother offering it if it doesn't work correctly?

        • Hello.
          In your version, you can make this fix.

          Please open this file ../wp-content/plugins/booking-manager/core/wpbc/wpbm-bc-import.php

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          ********************************

          if ( ( function_exists( 'get_bk_option' )) && ( get_bk_option( 'booking_auto_approve_bookings_when_import' ) == 'On' ) ) {     //FixIn: 8.1.3.27
                       // Auto  approve booking,  when  imported.                                      //FixIn:7.0.1.59
          

          ********************************

          and replace it to this code:

          ********************************

                  if   (  function_exists( 'get_bk_option' )  ) {     //FixIn: 8.1.3.27
                       // Auto  approve booking,  when  imported.                                      //FixIn:7.0.1.59
          

          ********************************

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
          Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
          Thank you for understanding.
          Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it

  5. Hello,

    1) Can I mark that guest came or not? (some kind of checkmark or different color etc.)
    2) Is there any way to notify customer (guest) 24 hours before appointment?
    3) Is there possibility to add attachment to email, depending on the choice in form?

    Thank you

    • Hello.

      Sorry, all these features are not available, on exist versions, yet. We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.
      Kind Regards.

  6. Hello,

    How can I disable the error anchoring? In many cases, the unexpected scroll move elements of the form outside of the viewport. This is a real problem.

    Thx for the answer!

    • Hello.
      Can you send screenshots of what exactly element are auto scrolling and send the link to your page with booking form, where you are having the issue.
      Please send all this to support @ wpbookingcalendar.com
      Kind Regards.

  7. Hi,

    Business Medium user here. I like to keep my booking calendar in sync with a Google Calendar. However, when I follow the instructions for importing .ics feed into Google Calendar, Google only updates the feed once a day which is not frequent enough for me. I wonder if there is a way to export bookings from Booking Calendar into a Google Calendar on a more frequent basis?

    I notice that the other way around is possible through Google API: import events FROM Google Calendar into Booking Calendar, but not the other way around? That is, import events TO Google Calendar through their API (instantly, not just once a day). Can you confirm that this is not possible at the moment?

    Best regards

  8. Hi! It seems I didn't unset 6 months support feature when I purchased wp booking plugin. How can I refuse this option?

    • Hello.
      You can deactivate the subscription for updates by using link, that you have received in email, after your purchase.
      Kind Regards.

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