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Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hello,
    Is possible the coupons apply in diferents seasons? I need create discounts for seasons. Thank you

  2. Also i forgot to tell you that when he is going to make a reservation from his panel the calendar and booking form shows up correctly . In the page in frond end shows the default form .
    That is the shortcode i use again :[booking type=[[calendar-id]] nummonths=2]
    Here is a page i show the code in .

    • Shortcode is not correct.
      In this shortcode you need to define with parameter like this form_type='Custom form name'
      Name of your custom booking form of specific “regular” user.
      Kind Regards.

      • So you are saying that it is not possible to automatic take the form regular user defines in the resource page from the drop down ?
        What is the solution for me to write in the parameter you say ? "standard" is not the solution of course and of course to manually insert one by one as admin is not an option .

        • Hello.
          If the resource belong to the “regular user” so then system get automatically standard booking form OF SPECIFIC REGULAR USER. So each regular user can have different standards forms and such forms automatically will load.
          But if you create custom booking form, then you need to specify it in the Booking Calendar parameter to load it.
          Kind Regards.

  3. Ok now you are crystal clear .

    Now the point is , what if 1 regular user have as i mentioned before 2 different forms for 2 or more resources ? The 1 will be the standard and what about the second form and resource ?
    It will show standard for all resources ?
    Please specify this and if you can a link to read again for this section of my issues .....
    I will read again through documentation and i will contact through email with screenshots if i cannot solve it .
    Thanks for your try .

    • Hello.
      For example you are having “regular user” - “User A”.

      You have log in as this specific User A into WordPress admin panel.
      Then you create booking resources with ID like these, at the Booking > Resources page:

      - resource A1 (ID = 10)
      - resource A2 (ID = 15)

      After this you configure your standard booking form at the Booking > Settings > Form page
      and then create NEW custom booking form (while you still logged in as this User A). For example name of this custom booking form is “Custom A”

      So now for inserting standard booking form for first booking resource and custom booking form for second booking resource you need to insert these shortcodes:

      [booking type=10 nummonths=2]
      

      And this:

      [booking type=15 nummonths=2 form_type='Custom A']
      
      • I bought Multiuser version because of the model i have .
        A user creates a listing in my website and after approval he goes in his regular user admin panel and as you say create his forms and assign then to his resources he already have made .

        We connect the listing he creates with photos and info with the shortcode i wrote above : [booking type=[[calendar-id]] nummonths=2] where caledar-id is the number of the resource id he have put after creation of the calendar .

        It works fine for the calendar . What i have to do for the forms as well is the problem .
        Maybe [booking type=15 nummonths=2 form_type='Custom A']
        Where Custom A must be the field he has chosen in the admin panel .for that resource as resource form .

        I thought that that would be taken automatically as regular user choose the form he has created for that resource .
        There is any code to tell system to take what he have choosen ?
        PLEASE UNDERSTAND THAT THE MODEL IS AUTOMATIC EVERY HOTEL INSERT AND MANAGE THE WHOLE SYSTEM AFTER I GIVE ACCESS FIRST TIME .
        That you are saying is if i manage resource page for every insert and create the calendar through your shortcode generator .

        • Hello.
          Please try to test using this code:

          [bookingselect label='Please select the resource:' selected_type=[[calendar-id]] nummonths=1 type='[[calendar-id]]'] 

          Kind Regards.

          • THANK YOU SOOOOO MUCH !!!!!
            THAT WORKED ! SOLVED.
            Respect .
            I think that if you put some extra focus with settings for that scenario like mine where i want, like airbnb , hosts to insert calendars and bookings by their own with mylisting theme in wordpress , a large community of 3k people will be interested in.
            Have a great day.

  4. Hi,

    After running some tests with (not so tech savy) clients, a usability issue came up which we really didn't see coming.

    (We use " Select a DYNAMIC range of days with 2 mouse clicks" on our calendar, see http://www.offroad-camper.ru)

    1)
    Often people clicked once on a calendar day and did not understand why the form is still showing no days selected (because you need to click a second time to select a range - so if you want to select only one day, you still have to click on that very same day once more - but for not tech savy users that created some real confusion)

    Is there any possibility to get the following behavior?

    - click on a day - this day is selected for booking (remove the second click on the same day which would be needed currently)
    - click on a second day - the range between first and second day is selected for booking

    2) Another issue that surprisingly also caused confusion is that you can only select a second day which is later than the first day which was picked - can I disable this somehow? so it really shouldn't matter in which order I pick my first or last day.

    3) A workaround to fix all the above confusion would of course be to switch to single day picker
    Can I set here somehow that the days which I pick have to be connected?
    At least before sending the booking that there is a verification that all days are connected ?
    Similar like the automated check that the correct email format is entered?

    Thanks for providing some info on that issue

    Can this be changed somehow ? That ev

    • Hello.
      Currently its does not possible to fix in fast way range days selection mode as in your description. There is much exist advanced logic about the conditions selection, which can be interrupted.
      I will add to the TODO list some way of selection multiple consecutive days, when activating "Multiple days selection mode" (so do not have missed days between selection check in/out days, while activated multiple days selection mode. But I can not say when exactly this feature will be implemented into the Booking Calendar plugin. Currently we are having in our TODO list many items to implement.
      Thank you for understanding.
      Kind Regards.

      • Thanks for your reply, I understand that you are very busy and your TODO list has for sure hundreds of items on it.

        I believe the immediate most helpful (and easiest to implement) change would be to remove the restriction that you have to click in the order first:start date, second:end date (in dynamic range)

        I don't see any benefit at all from this and it just confuses users who don't understand why sometimes it recognizes their clicks, sometimes not. I can share with you a bunch of screen recordings where a whole lot of confusion unfolds because of this. (i know that the dates before the first selcted days get's greyed out, but most users don't recognize this (especially on mobile phone)

        Regard,
        Andi

  5. Hi everyone,

    Is there a way to have the room amount accounted for? I mean, when a customers makes a reservation, the plugin can tell me how many rooms (for example, single room) I have left.

  6. Hi,

    I have a 2x2 month calendar.

    I wanted to add some vertical space between the months.

    I found, modified and added the following code snipped to the bottom of client.css:

    div.cal_month_num_4 .datepick-one-month {
    width: 49%;
    float: left;
    }
    div.cal_month_num_4 .datepick-one-month.datepick-new-row{
    margin-right:2%;
    }

    Unfortunate this adds only vertical space between the two months on the first row.
    The second row remains unchanged.

    what can I do to fix this?

    • Hello.
      Please send the link to your page with booking form, where you are having the issue.
      Thank you.

        • Hello.
          Please replace your customization to this customization:

          /* ANDI --- make more distance between months */
          div.cal_month_num_4 .datepick-one-month {
              width: 48%;
              float: left;   
          }
          div.cal_month_num_4 .datepick-one-month:nth-child(even){
              margin-right:2%;
          }
          div.cal_month_num_4 .datepick-one-month:nth-child(4), 
          div.cal_month_num_4 .datepick-one-month:nth-child(5){
              margin-top:20px;
          }

          Kind Regards.

          • Thank you very much, this worked perfectly!
            Your quick and professional support is much appreciated!

  7. I use the calender with half hourly timeslots. Is it possible to show the user in the frontend exactly the time slots (half hourly, not only days) which are availabe/occupied?
    Thank ou!

  8. Hi!
    I´m a customer of booking calendar.
    Can you pls tell me if I can sync the plugin with activeCampaign? I need to set up some automatization and manage the data base.
    thanks

    • Hello.
      Unfortunately Booking Calendar does not have direct integration with activeCampaign. Sorry.
      Kind Regards.

  9. Goodnight

    I have multi-user Booking calendar and I want the help of bookin calendar only to have the administrator user and not the other roles.

    What should I do to remove that option of help from you and that the support can be given by the administrator?

    Thank you

    • Hello.
      If you need to remove from the options "User permissions for plugin menu pages:" at the Booking > Settings General page all other user roles and to have only Administrator, so then you need to make this fix.
      1) Please open this file ../{Booking Calendar Folder}/core/admin/api-settings.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

              $field_options = array();
              $field_options['subscriber']    = translate_user_role('Subscriber');
              $field_options['contributor']   = translate_user_role('Contributor');
              $field_options['author']        = translate_user_role('Author');
              $field_options['editor']        = translate_user_role('Editor');
              $field_options['administrator'] = translate_user_role('Administrator');
      

      and replace it to this code:

              $field_options = array();
              $field_options['administrator'] = translate_user_role('Administrator');
      

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      Kind Regards.

  10. I am seeing an error with times for booking data that effects the confirmation email the customer receives.

    The customer gets an email that shows that they selected 6:30AM even though they selected later in the day. 6:30 isn't even an available timeslot for our bookings

    On my end, under booking data it shows the selected time as "6:30-7:00AM" but under Booking Dates it shows the actual time the customer selected of 11:30AM-12:00PM"

    • Hello.
      1) Please update your version of Booking Calendar to the latest update 8.7.5
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) Then be sure that this option “ Use localized time format” at the Booking > Settings General page in admin panel section was UNCHECKED.

      make new test booking and test it.

      Otherwise please send configuration of your timeslots from the Booking > Settings > Form page and Screenshot of Booking > Settings General page and send the link to your page with booking form, where you are having the issue.

      Please send all this to support @ wpbookingcalendar.com

      Thank you.

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