Support

Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4, archive 5 and archive 6 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

If my subscription for updates has expired or is canceled, will the plugin continue to work?

Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.

While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.

To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.

Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.

Optional Subscription for Updates:

1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.

2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.

However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).

You can request the latest update of the Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.

Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.

Editions:

Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:

Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.

Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.

Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.

If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.

Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.

We can help with specific questions related to configuration or troubleshooting.

When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.

We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.

Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.

What support do we NOT provide:

  • We do not provide full configuration on the customer's website.
  • We do not provide any customization of source code.
  • We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
  • We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
  • We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
  • If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
  • We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.

Please be sure to check the terms and conditions for the plugin usage and the support we provide.

We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.

You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).

Updated 2025-02-09


  1. I am using Business Medium 10.10.2.

    After receiving a booking, the booking listing in the admin panel does not show a total cost. The plugin is not performing the math to sum the selected resources. All resources have a correct value assigned, but we have to calculate the booking costs manually. We are not using a payment gateway. Is there a shortcode I need to add to the form? I have added [cost_hint] to the Advanced Form setup, and this doesn't calculate on the front end either.

    Note on Support Forum: Why is this not searchable? Are users expected to read through thousands of questions to find a similar example? Please add a basic search function to make this useful.

    • Hello.
      1) Please be sure to use latest update of Booking Calendar 10.14.9
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) If you costs depends from the number of selected options (from the selectbox), then you need correctly to configure the additional cost on the WP Booking Calendar > Prices > Form Options Costs.

      Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Check this FAQ guide about configuration of additional costs based on time duration: https://wpbookingcalendar.com/faq/configure-additional-costs-for-time-duration/ You can use the same method to configure additional costs for any selected options in select boxes or checkboxes in your booking form.

      3) If you have the different issue, please explain more detail with screenshots and link to your page with issue. You can send this data to support @ wpbookingcalendar.com
      Kind Regards.

      • Thank you. Making adjustments to the Form Option Costs Page mostly did the trick. But the calculations still do not include the selection cost from a drop-down item.
        We have a drop-down with four packages:
        King Package ($5000)
        Queen Package ($3500)
        Prince Package ($4500)
        Princess Package ($3000)
        And then four add-on options as check boxes. The checkboxes sum in the [cost_hint], but the drop-down does not. Ideally, we would like the add-ons to be conditional (available only to the Queen and Princess Packages).

        Our form can be found here: https://the-elizabethan.com/rent-this-space

        • Hello.
          You need to configure your checkbox on the WP Booking Calendar > Settings > Booking Form > Booking Form Fields page instead of this configuration:

          [checkbox furniture-add-on "Furniture Add-on ($1200)"]

          the code with "Title@@Value" where value does not have some non standard symbols. For example:

          [checkbox furniture-add-on "Furniture Add-on ($1200)@@furniture-addon"]

          And then on the WP Booking Calendar > Prices > Form Options Costs configure the additional cost for this option like this:

          furniture-addon = 1200 USD

          Do in the same way with all other check-boxes.
          Find more information at this page: https://wpbookingcalendar.com/faq/standard-booking-form-field-shortcodes-advanced-form-mode/
          Kind Regards.

  2. Hi,

    I am using WP booking form with pleasure and bought the business version.
    I am working with season pricing and with discount for one partcalar season.

    I would like to displat the discount for the customer on the form, but i cannot manage it.
    Is there any sollution for displaying the discount separtly on the form?

    With kind regards,

    Ed.

    • I’m using the WP Booking System with pleasure and have purchased the Business version.
      I’m working with season pricing and a discount for one particular season.

      I would like to display this discount separately on the booking form for the customer, but I haven’t been able to make it work.
      Is there a solution for showing the discount as a separate line on the form?

    • Hello.
      If you defined the cost for specific season, then Unfortunately, it is not possible to show some difference in cost between the dates without the seasonal cost and cost withing this season. Sorry. So such type of discount (or increase of cost in some seasons) does not possible to show.
      Kind Regards.

      • Sorry, perhaps I didn’t explain it clearly enough.
        I’m using the "Early / Late Check‑in Discounts" option, and I would like to display the discount amount on the booking form for the user.

        Is there a way to show this discount separately on the form?

        • Hello.
          Sorry, for this feature it is also not available some shortcode to show the difference in cost. We have noted your suggestion to add this capability to our development roadmap for future updates. While we cannot provide a specific timeline for its implementation at this moment, please note that we appreciate you bringing this to our attention.

  3. Hiya, I have added a dropdown with a mandatory number between 4 and 12. I would like to add a custom message to the acceptance email to request depending on the response of that dropdown. Is that possible?

    • Hello.
      1) Unfortunately, it is not possible to have the different custom message depends from the selection in the Booking Calendar versions in the standard configuration. Sorry.
      You will need to use some custom JavaScript to wrote that messages.

      2) Please note, as a standard practice, we do not provide personalized customizations.
      You can review the support we offer https://wpbookingcalendar.com/faq/what-support-do-you-provide/

      If you require additional functionality, feel free to suggest it, and we'll consider adding it to our future updates. However, please understand that implementing new features depends on various factors and may not be feasible immediately.

      Please take note of this important information about customizations.
      If you've already customized the plugin to suit your needs, it's likely tailored to your unique requirements. If you've made source code changes to extend functionality or create a custom workflow for the Booking Calendar beyond its standard processes, it's important to understand that these alterations are your responsibility. We're unable to provide support or fixes for these changes. Typically, such tasks are handled by your web developer. Thank you for your understanding.
      For further details on our support policy, please refer to https://wpbookingcalendar.com/faq/what-support-do-you-provide/

      Kind Regards.

  4. I recently updated to 10.14.10 and had to roll back to 10.8 because the updated version stopped my checkout from working.

    I see that there is now a further update to 10.14.12, has the issue been resolved in this version please?

  5. ONE BOOKING FORM, TWO LOCATIONS AND CALENDARS

    Hello,
    we have purchased the "Booking Calendar MultiUser (single site usage)" version.

    We are trying to setup one booking resource for two locations - so that when the costumer choses one location, he is presented with the corresponding calendar for that location.

    So basically, one booking form, with a choice between two locations, and hence two independent calendars in the same form (one for each location).

    I have spent several hours on this already but have not found a solution. Hence, please advise.

    You can see the page here: https://tailorsons.dk/book-tid/

    Thank you.
    / Troels

  6. We are currently using Business Large, and recently upgraded to 10.14.12

    It appears the Search Availability results form has an error. I am using shortcode [search_nights_number] to display number of nights selected in the search results layout. Regardless of the number of nights selected, it shows a value of 1. I have also checked this using the Business Large demo page and get the same result.

    Can you please check and advise?

    • Hello.
      Yes, you are right. Please make this fix (and this fix will exist in future updates of plugin).

      Please open this file ../wp-content/plugins/booking-calendar-com/inc/_bl/search/tpl_search_results.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      
      		 $replaced_content = str_replace( '[search_days_number]',   count( $check_in_out_arr ), $replaced_content );        // FixIn: 10.7.1.1.
      		 $replaced_content = str_replace( '[search_nights_number]', ( count( $check_in_out_arr ) == 1 ) ? 1 : ( count( $check_in_out_arr ) - 1 ), $replaced_content );
      

      and replace it to this code:

      
      		// FixIn: 10.14.13.1.
      		if ( ( ! empty( $s_check_in ) ) && ( ! empty( $s_check_out ) ) ) {
      			$dates_only_sql_arr = wpbc_get_dates_array_from_start_end_days( $s_check_in, $s_check_out );
      			$replaced_content   = str_replace( '[search_days_number]', count( $dates_only_sql_arr ), $replaced_content );
      			$replaced_content   = str_replace( '[search_nights_number]', ( 1 === count( $dates_only_sql_arr ) ) ? 1 : ( count( $dates_only_sql_arr ) - 1 ), $replaced_content );
      		}
      
  7. I want to enable website users to book during one day a morning timeslot, and/or an afternoon timeslot and/or an evening timeslot.
    Is this possible and if it is how? If not will there be an update or do we need a workaround such as building a Gravity form of our own?

    WP version 6.9. Booking softeare Business Medium.

    • Hello.
      Yes it is possible to configure such times fields in the booking form on the WP Booking Calendar > Settings > Booking Form > Booking Form Fields page.

      Times Bookings:
      In the Booking Calendar Business Small or higher versions, users have the option to book specific times. In lower versions of the Booking Calendar (including the free version), bookings for specific times are limited to specific restricted time slots.

      When a booking is made for a specific time slot, that slot becomes unavailable for other visitors on the selected date in the current calendar.

      Live Demo:
      You can test bookings for specific time slots on the live demo of the Business Small version here: https://bs.wpbookingcalendar.com/
      Please note that for other live demos, you will need to reconfigure the settings accordingly.

      For more details, you can watch this video guide: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/. This video guide demonstrates functionality in older versions of Booking Calendar. However, the main principles remain the same in the latest updates of Booking Calendar.

      Configuration and Useful Information:
      To configure time slot selections, go to WP Booking Calendar > Settings > Booking Form page. You can use the "shortcode generator" on the right side of that page for the correct generation of the shortcode. You have several options for configuring time slots, such as using "timerange" (time slots) or "start time" and "end time" selections, or using "starttime" and "duration of time" selections shortcodes, or even using start time and end time entering shortcodes. Learn more about configuring booking form fields here https://wpbookingcalendar.com/help/booking-form-fields/ and useful info about time slot configuration here https://wpbookingcalendar.com/faq/#time-slots-configuration

      Advanced Features:
      - If you need to have different time slots for different weekdays or seasons, this feature is available in the Business Medium or higher versions.
      Find more information here: https://wpbookingcalendar.com/features/#times-week-days

      - If you need to have different time slots for different calendars, this feature is available in the Business Medium or higher versions.
      Find more information here: https://wpbookingcalendar.com/features/#custom-forms

      - If you need to have several bookings per same time slot on the same date(s), until this time slot reaches capacity and becomes unavailable, this is possible in the Booking Calendar Business Large or higher version. Find more information here: https://wpbookingcalendar.com/faq/capacity-concept/

      Kind Regards.

  8. I’m using WP Booking Calendar (Business Large) and I’m trying to process payments with Redsys (Spain). The payment is accepted in the Redsys test environment, but when the customer is redirected back to my site the plugin shows an error and the booking is not confirmed.

    What happens:

    1) Redsys test payment is “ACCEPTED”.

    2) After the payment, the browser returns to my site but I end up on the homepage with this URL:
    https://mydomain.com/?error=Unknown-Redsys-Payment

    3) The booking remains in “Pending” status (it is not auto-approved).

    Additional details:

    1) The plugin redirects to my booking management page (it has the shortcode [bookingedit]) using a URL like:
    https://mydomain.com/gestion-de-reservas/?wpbc_hash=...

    2) Initially, ModSecurity in cPanel was blocking any request with the parameter “wpbc_hash” and redirecting to the homepage. After disabling ModSecurity, the page loads correctly even with wpbc_hash, but the Redsys return still ends with “Unknown-Redsys-Payment” and the booking stays Pending.

    3) In the Redsys merchant panel I enabled “Send parameters in URLs” (I tried both “Yes” and “Yes, URL encoded parameters”).

    4) In the plugin settings I set the return URLs for success/failure and the “URL to edit bookings” to:
    https://emydomain.com/gestion-de-reservas/

    5) I also enabled the option to automatically approve bookings after successful payment.

    Question:
    What should the correct Redsys configuration be (OK/KO/Notification URL + parameter mode) for WP Booking Calendar so the plugin can validate the payment and automatically confirm the booking? Is “Unknown-Redsys-Payment” typically caused by missing/blocked server-to-server notification or signature/parameter parsing?

    If you need any specific logs (WP_DEBUG or plugin logs), tell me what to capture and where to find them.

    Thank you!

  9. Hello! I'm trying to export all of our data to .csv to see what kinds of reports we might be able to create to show how are cars are being used (frequency, etc.). I can't seem to find a way to export. Is it possible?

    • Hello.

      You can export to CSV file your bookings in the paid versions of Booking Calendar from the booking Listing page.

      Please check the screenshot.

  10. Is it possible for customers to book multiple rooms at once? We often have bigger groups that need multiple rooms and now they have to fill out the booking forms several times to book a different room each time.

    • Hello.
      Unfortunately, it is not possible in the Booking Calendar versions. Sorry.
      We have noted your suggestion to add this capability to our development roadmap for future updates. While we cannot provide a specific timeline for its implementation at this moment, please note that we appreciate you bringing this to our attention.
      Kind Regards.

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