Support

Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4, archive 5 and archive 6 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

If my subscription for updates has expired or is canceled, will the plugin continue to work?

Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.

While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.

To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.

Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.

Optional Subscription for Updates:

1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.

2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.

However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).

You can request the latest update of the Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.

Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.

Editions:

Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:

Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.

Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.

Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.

If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.

Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.

We can help with specific questions related to configuration or troubleshooting.

When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.

We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.

Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.

What support do we NOT provide:

  • We do not provide full configuration on the customer's website.
  • We do not provide any customization of source code.
  • We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
  • We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
  • We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
  • If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
  • We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.

Please be sure to check the terms and conditions for the plugin usage and the support we provide.

We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.

You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).

Updated 2025-02-09


  1. Hi.

    I am using Business Large 10.0.

    In the settings for my Calendar Days selection, I have selected 'select a DYNAMIC range of days with 2 mouse clicks'

    The Days election numbers are min 3, and Max 22.

    However, for only one of my resources I would like to choose 'min 2', while leaving the rest of the resources as 'min 3'.

    Is this possible, and if so, how do I do it?

    Thank you.

  2. I want the WP Booking Calendar plugin to display who made the reservation when you hover over it on the website. Is there a way to do this?

  3. Hello, we have the option: Allow unlimited bookings per same day, and only allow single reservations or unlimited reservations, could we make it possible to make multiple reservations but with a limit? For example, allow a maximum of 30 reservations on the same day and time.

    Your plugin is great!!!

    • Hello.
      It is possible in the Booking Calendar Business Large or higher version.
      In the Booking Calendar Business Large version, you can set capacities for your booking resources either for the entire day or for specific times within a day. This means you can control the number of bookings allowed for each day or for specific time slots. Learn more about this feature https://wpbookingcalendar.com/overview/#capacity

      For example, you could specify that your booking resource can accommodate up to 10 bookings per day in a specific calendar. Alternatively, if you use time fields in the booking form, each time slot can accommodate up to 10 bookings per day. This flexibility allows you to manage bookings effectively, whether they are for full days or specific times.

      Explore this feature in the live demo https://bl.wpbookingcalendar.com/

      For detailed instructions on configuring capacity and availability for booking resources and to watch a video about this feature, refer to this article https://wpbookingcalendar.com/faq/capacity-concept/

  4. Hi, I have this error when I select a date in a calendar.

    Uncaught TypeError: selected_dates_arr[i].trim is not a function
    at wpbc_get__selected_dates_sql__as_arr (wpbc_cal.js:804:1)
    at wpbc_disable_time_fields_in_booking_form (wpbc_cal.js:497:1)
    at wpbc__calendar__on_select_days (wpbc_cal.js:458:1)
    at HTMLDivElement.onSelect (wpbc_cal.js:112:1)
    at Datepick._updateInput (jquery.datepick.wpbc.9.0.js?ver=10.0-b-modified-1715593734:1206:13)
    at Datepick._selectDay (jquery.datepick.wpbc.9.0.js?ver=10.0-b-modified-1715593734:1175:8)
    at HTMLTableCellElement.onclick (enoturisme/:1:17)

  5. In the past, When I approve or decline the reservation, an email will automatically send to the person reserving the property. I've checked the email configurations, and it looks fine. Did I miss something?
    However, the pending approval email is working fine.
    Also, I'm using the latest version.
    Roger

    • Hello.
      Please recheck that you activated “Sending emails” option at the Booking Listing page at the top right side, under the Filter toolbar.
      Kind Regards.

      • It's enabled; I've checked the settings several times to make sure it is enabled.
        Now, I have several bookings, but I'm not seeing any reservations listed on the Bookings Listings tab.

        • Hello.
          1) To se all your bookings in the Booking Listing page, please click on the "Reset" button at the top right side in the Filter toolbar, it's will change the filter toolbar options to show all the bookings.

          2) Not receiving emails, can depend on the different items. Please check this troubleshooting instruction: https://wpbookingcalendar.com/faq/no-emails/

          Shot summary.

          Firstly you need to check that you have activated and configured the email templates at the Booking > Settings > Emails page:
          - option "Enable / Disable" at the specific email templates at the Booking > Settings > Emails page, must be checked
          - also "From" field at the specific email template must to have the same website DNS as your website. 

          But in most situations you will need to install and configure some SMTP plugin.
          We can recommend to install and configure this WP Mail plugin: https://wordpress.org/plugins/wp-mail-smtp/
          but you can search and install any other SMTP plugin: https://wordpress.org/plugins/search/smtp/

          Why do you need to have an SMTP plugin?
          SMTP plugins have to fix your email deliverability by reconfiguring WordPress to use a proper SMTP provider when sending emails.
          This is a problem for a lot of WordPress sites because by default, WordPress uses the PHP mail function to send emails generated by WordPress.
          The issue is that most WordPress hosting companies don’t have their servers properly configured for sending PHP emails. 
          The combination of two causes your WordPress emails to not get delivered.

          It also can be a reason why your emails are marked as spam.
          Please check more here https://wpmailsmtp.com/wordpress-emails-going-to-spam/

          Kind Regards.

          • Hi,
            Thanks for getting back to me.
            For some reason all is working fine now.

            Thank you for your help!

  6. Bonjour, je crée actuellement un site pour une chambre d'hôtes. J'utilise Booking Calendar medium business (pour 1 site).
    J'ai synchroniser les calendriers de réservation avec ceux de Booking.com qui existaient déjà depuis plusieurs mois. Les réservations sont bien synchronisées, mais il manque systématiquement le dernier jour .
    Par exemple : une réservation du lundi 27 mai (15h00) au jusqu'au dimanche 2 juin (10h30) sur booking.com. Sur le calendrier du site avec Booking Calendar ce sera du lundi 27 mai (15h00) au samedi 1 juin (10h30).
    Comment puis-je corriger cela
    Merci pour votre aide

    • Hello.
      Please open the WP Booking Calendar > Settings > Sync > "General" page and activate this option "Append check out day" at "Import advanced" section.
      Kind Regards.

      • Bonjour, j'ai fait la modification mais pour les réservations déjà enregistrées il manque toujours le dernier jour.
        Puis-je mettre à jour la synchronisation ou comment ajouter le jour manquant manuellement?
        Merci

        • Hello.
          You can edit exist bookings at the Booking Listing and select additional day for those bookings.

          Or you can delete the old bookings and reimport them again.

          Kind Regards.

  7. Hi! Can we create email template customized for each resource so the guest can receive specific instructions about the property once the booking is confirm? Thx!

    • Hello.

      In case,  if you need to have the different emails for the different booking resources so then  you need to  check  the  BookingCalendar MultiUser version. 
      In this version each activated regular user can have their own booking admin panel and can configure their own emails. 
      So here different emails relative to  specific WP user,  and each  such  user  can have their own booking resources. Its means that  different booking resources will have different emails.
       
      Selections of booking resources can look  like here https://bm.wpbookingcalendar.com/select-resource/ 

      Here is more info about this version. 

      In the Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/

      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the BookingCalendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/ 

      Please test the live demo of BookingCalendar Multiuser version here: https://multiuser.wpbookingcalendar.com/ 
      Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/ 

  8. Hej Support Team,

    how can I automaticly trigger the "pending" mail from the system as soon as a Guest is sending in a request ?

    Best
    Ralf

    • Hello.
      1) Basically the Booking Calendar send "New (visitor)" email just after visitor create the new booking. You can activate and configure it at the WP Booking Calendar > Settings > Emails page.
      2) Pending email is sending only after chnaging status from "approved" to "pending" for the bookings.
      3) Not receiving emails, can depend on the different items. Please check this troubleshooting instruction: https://wpbookingcalendar.com/faq/no-emails/

      Shot summary.

      Firstly you need to check that you have activated and configured the email templates at the Booking > Settings > Emails page:
      - option "Enable / Disable" at the specific email templates at the Booking > Settings > Emails page, must be checked
      - also "From" field at the specific email template must to have the same website DNS as your website. 

      But in most situations you will need to install and configure some SMTP plugin.
      We can recommend to install and configure this WP Mail plugin: https://wordpress.org/plugins/wp-mail-smtp/
      but you can search and install any other SMTP plugin: https://wordpress.org/plugins/search/smtp/

      Why do you need to have an SMTP plugin?
      SMTP plugins have to fix your email deliverability by reconfiguring WordPress to use a proper SMTP provider when sending emails.
      This is a problem for a lot of WordPress sites because by default, WordPress uses the PHP mail function to send emails generated by WordPress.
      The issue is that most WordPress hosting companies don’t have their servers properly configured for sending PHP emails. 
      The combination of two causes your WordPress emails to not get delivered.

      It also can be a reason why your emails are marked as spam.
      Please check more here https://wpmailsmtp.com/wordpress-emails-going-to-spam/

      Kind Regards.

  9. Hello,

    I cannot select the date on the curent month of the calendar. It work well with all the other month.

    Could you help?
    There is the website, you can check under the booking tab

    Best regards,

    • Hello.
      Please send screenshot of your shortcode that you use in that page.
      Please update the Booking Manager to the latest update 2.1.9
      Kind Regards.

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