Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4 and archive 5 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hello

    It's very great to find your app, it's very useful for my site.
    However, I have one question, can I disable the display of the small clock after a user have made the reservation? Because it is sometime quite confusing for the next user who wanted to make a reservation in the same day.

    screenshot here: https://newfinance.com.hk/tmp/clock.jpg

    Many thanks!

    • Hello.
      Send the link to your page with booking form, where you are having the issue.
      Thank you.

        • Hello.

          Please open this file ../https://newfinance.com.hk/wp-content/plugins/booking/css/skins/traditional.css

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          /* T I M E   S L O T S */
          .block_hints .block_time, 
          .datepick-inline .timespartly{
            background-image: url("../../assets/img/clock_fill.png");
            background-repeat: no-repeat;
            background-position:100% 100%; 
          }
          
          
          

          and replace it to this code:

          
          /* T I M E   S L O T S */
          .block_hints .block_time, 
          .datepick-inline .timespartly{
          
            background-repeat: no-repeat;
            background-position:100% 100%; 
          }
          
          

          Please do not forget to clear browser cache before testing these changes.

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
          Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
          Thank you for understanding.
          Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

          • Hello,

            Thanks so much for your reply. I can now remove the clock icon.

            Can I disable the pop up "Times 14:00-15:00" on 14 Sept (where i made a test resevation) too?

            Many thanks!

            • Hello.
              You can deactivate loading of Bootstrap library by Booking Calendar at the Booking > Settings General page in Advanced section, by checking this option “Disable Bootstrap loading on Front-End” after expand of this section “Show advanced settings of JavaScript loading”. Its can be reason of not showing mouse over tooltips in the Booking Calendar at the front-end side.
              Kind Regards.

              • Thanks for your reply, I tried, and it seems still display that mouse over tooltips, anything else I can check?

                • Hello.
                  It's because of conflict with your theme.
                  Please open this file ../wp-content/plugins/{Booking Calendar Folder}/js/wpbc_times.js

                  ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

                  then find this code:

                  function wpbc_set_popover_in_cal( resource_id ){
                  

                  and replace it to this code:

                  function wpbc_set_popover_in_cal( resource_id ){
                  return  false;
                  

                  Please do not forget to clear browser cache before testing these changes.

                  Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
                  Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
                  Thank you for understanding.
                  Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

    • Hello.
      Please open the Booking > Settings General page and in auto cancelation / approval section please be sure that the “Auto approve all incoming bookings” option was unchecked.
      It’s available in the Booking Calendar Business Small or higher versions.
      Kind Regards.

  2. Hello,
    We have been trying to figure this out for a while. We had two separate bookings for overnight stays as follows:

    Booking: Booking 1 Open Night Booking 2
    Date. : 8th 9th. 10th 11th 12th

    Booking 1 wanted to stay one more night, so I tried to edit the booking and was able to select the 10th, but it would never save the change and block off the 10th on the admin or front-end side.

    I don't know what setting needs to be changed or if this is a bug, but any help would be appreciated. Thank you!

    • Hello.
      Please recheck that at the 10th date was fully available date at the Calendar Overview page in admin panel.

      Otherwise send the link to your page with booking form, where you are having the issue.
      And send screenshots of these bookings. Please send all this info to support @ wpbookingcalendar.com
      Thank you.

    • Hello.
      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration (also plugin support showing text info for payment by cash and bank transfer - its only show text info but does not connect to any bank system), other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, you will be able to check how integrated payment systems exist in the plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

      Test it here https://bm.wpbookingcalendar.com/

      Kind Regards.

  3. Hi

    Is it possible to let the customers choose a time of arrival on a list. All times have to be with 30 minutes between. E.g. 12:00, 12:30, 13:00 and 13:30. And would be great if its possible to remove the time from the list, when a customer have picked the time. So if customer A books time 12:30, customer B will not be able to book this time...

    Is that possible and if yes, how?

    Best regards, Kasper

    • Hello.
      It's possible in the Booking Calendar Business Small version to have selection of start time and end time or duration of time for the booking.

      Please note if you will make the booking for the specific time slot, this time slot becomes unavailable for the other visitors for that selected date in the current specific calendar. Usually system show ERROR message, if visitor select already booked day(s) time and click on Send button.
      But if you will use the single day selection mode, system will mark as unavailable times options, after day selection, so visitor even can not select such time for specific date.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the time slots selections on the Booking > Settings > Form page.
      Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.
      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/

      Kind Regards.

  4. If I don't want any end-time, but only the possiblility to choose start-time from a list, where unavailable times will not be posible to select, what do I need to do?

    • Hello.
      In any case you need to use some end time, it's can be one minute after start time or 23:59 at the same date (in this case all times that intersect this time slot will be unavailable, as well).
      For example:

      Start  time: [select starttime "10:00" "11:00"]
      <div style="display:none;">Duration  time [select durationtime "00:01"]</div>
      

      In this example we are using list of 2 start times: "10:00" "11:00"
      and hided by default (not visible for the visitors) selected duration of time as 1 minute.

      Test it here https://bs.wpbookingcalendar.com/

      Kind Regards.

  5. Hi, is there a way to configure the "Automatic Approve" setting per resource and not globally?
    We do have serval resources like Rooms, Bikes and Tools etc. All having its own Calendar.
    We would like to setup only the "Bike" bookings to "Automatc Approve"

    • Hello.
      Unfortunately, its does not possible in the Booking Calendar versions. Sorry.
      We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.

  6. Before buying, I want to ask some important things. Is it possible to get support in Turkish?

    • Hello.
      Please note, curently support and communications possible only in English via emails or at support plugin forum. Thank you for understanding.

  7. Thanks for a great booking calendar.
    I hope you can help me with one issue.
    Here is my test booking site: https://www.fiddan.no/booking/
    Everything is working the way I want in the calendar and in the form, but after clicking "send booking" total price to pay with Stripe and PayPal is the price to pay only for accomodation. Costs for extra service seems not to be included in in the total price.
    How do I solve this?

Leave a Reply

Your email address will not be published. Required fields are marked *

4 × five =