Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi

    Is there any setting to make the calendar more easily visible in between months? As it is, each month doesnt have a spearting line and id just like to distinguish between each month better if possible.

    If its not in a setting thats ok ill try something else

    thanks

    • Hello.
      Try to make this fix.

      Please open this file ../wp-content/plugins/{Booking Calendar Folder}/css/client.css

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then add this code to the bottom of this file:

      div.cal_month_num_2 .datepick-one-month {
          width: 49%;
          float: left;
      }
      div.cal_month_num_2 .datepick-one-month.datepick-new-row{
          margin-right:2%;
      }
      div.cal_month_num_3 .datepick-one-month {
          width: 32.333333333333333%;    
          margin:0 0.5%;
      }
      

      Please do not forget to clear browser cache before testing these changes.

      Kind Regards.

  2. Hi!
    My question is that the quantity of a Resource doesn't work with Time Selection Form? I mean, if the quantity is 2, I would like to book that Resource 2 times in the same Time Slot.

    Thank you for the answers, is really helpful.

    • Hello.

      Unfortunately, if you are need to make the several specific number of bookings per the same timeslot at same date in SAME CALENDAR, its does NOT possible in any versions of Booking Calendar. Sorry. Please check my suggestion bellow.

      A) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      In lower versions of Booking Calendar possible to make bookings only for restricted timeslots.

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      B) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity

      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      _____________________________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity in Booking Calendar Business Large version for the each of your times and then have the independent own calendar for the each of your time slot for the reservation. Its mean that your visitors firstly, need to select the times in the selectbox, where will be list all your options.

      And only after that select the date and fill the booking form. Its can be look like this: http://bm.wpbookingcalendar.com/select-resource-2/
      ___________________________

      Kind Regards.

  3. Hello, when creating a resources selection form on the wordpress page, when the drop down is clicked on it goes on top of the calendar and you can see all the numbers underneath, I have a screenshot that i can send over of this issue. Thanks
    Ryan

    • Hello.
      Please send the link to your page with booking form, where you are having the issue and send screenshot.

      Please send data to support @ wpbookingcalendar.com

      Kind Regards.

  4. Hello.
    I have a problem with PayPal and payment confirmation. Sometimes PayPal does not confirm the payment has been placed, so the booking plugin does not update the status to "confirmed". Then, as the dates do not show as booked, other clients can book the same resource for the same dates. I have some doublebookings, and that is a big problem for me.
    I guess this happen when the client does not go back to my site to confirm the payment. Perhaps they just close the browser window after PayPal tells them the payment has been done.
    Is there a way to get the confirmation from Paypal even when the client closes the window at PayPal? I'm using booking.bl.8.4.6
    Thanks for your time.
    Jose.

    • Hello.

      I guess this happen when the client does not go back to my site to confirm the payment. Perhaps they just close the browser window after PayPal tells them the payment has been done.

      Yes, you are right. That's the reason of that issue.

      If you are using the PayPal standard integration and your visitors is made the payment for the booking, but do not click on the "return link" on PayPal site to your site, so Booking Calendar do not know that the payment is successful.
      So sometimes its possible that the successfully payed bookings will not have updated successfully payed status at the Booking Listing page.

      Ideally (for PayPal) you will be need to activate and correctly configure the PayPal IPN system, at the Booking > Settings > Payment page and in the PayPal account. So in this case the PayPal have to send the messages directly to your booking system.

      Kind Regards.

  5. I want to try first the free version. I installed the plugin and added the calendar to my page. I do see the calendar, but i miss the form. How come?

  6. Hi.
    I have another problem with your plugin .
    In admin panel on bookings page with calendar, in booking detail popup window, in payment block we have this text : Payment Unknown.
    Tell me please, what text there must be instead of "Unknown"? And what I have to do with this? Help me please

    • Hello.
      It’s correct text, there just after creation of new booking.

      Booking Calendar plugin can update this text, to Success or Failed payment, in case if visitor was redirected from the Payment system website to your website.
      For example Stripe redirect to your website automatically after payment process. PayPal will redirect to your website, only in case if the visitor click on “return back to your website” link at PayPal website. If the visitor just close the browser page after payment, system will not know about the status of payment, and you will see there payment status “Unknown”.
      Kind Regards.

  7. Hi, I have created a number of season filters for a booking resource. Each filter is for a week and each one has a different price e.g. 20/03/2020 - £620, 27/03/2020 - £820, 03/04/2020 - £825... Customers can book 1, 2, 3 or 4 weeks for a stay on Fridays only. In the main settings I have selected Range Days > Dynamic. The shortcode on my page looks like this: [booking type=2 nummonths=2 options='{calendar months_num_in_row=2 width=100%},{start-day condition="weekday" for="5" value="8,15,22,29"}']. When I choose 1 week, the cost is correct. But if I choose 2 or more weeks, the total cost remains at the cost of the first week only. So (using the example above) if I choose 20/03/2020 to 03/04/2020 (2 weeks) it should be £1,440 in total, but it shows £620.

    • Hello.
      If you are using “Valuation days”, so then you need to configure costs like this:
      Together 7 days = 500 USD
      Together 14 days = 1000 USD
      Together 21 days = 1500 USD
      Together 28 days = 2000 USD
      ...

      Otherwise instead of “Valuation days” you need to use the Rates (where you can set cost per days - for different seasons).
      Kind Regards.

      • OK I was using Valuation Days (Together 8 Days, 620 £ for all days, Season 13/03/2020. etc..). I've just disabled all of them and filled in the first few Rates for the resource to test. My costs are per week not day, so I've changed this to Fixed Sum for each season filter. However, still when I choose more than 1 week in the calendar it only shows the cost of the first week.

    • Hello.
      > "...Why all the events don't appear in Google Calendar? ..."

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      In general, Booking Calendar plugin is supporting:
      - import of events via .ics feeds from Google Calendar ( or Airbnb or any other calendar that support .ics format, like iCal application
      - and export bookings to .ics feeds (files), which possible to import in Google Calendar (or Airbnb, Booking.com, HomeAway, TripAdvisor, VRBO, FlipKey and any other calendar that uses .ics format ).
      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Kind Regards.

  8. Hi, what permissions should a user have created to only have access to the add-on reservations?

    • Hello.

      Basically, you can crate such WordPress users with Subscriber user role.

      Subscriber user roles have very limited access to the WordPress admin menu pages. Please check more here https://www.wpbeginner.com/glossary/subscriber/

      Just be sure that in the Booking Calendar at the Booking > Settings General page you have set the minimum user access level as subscriber for menu pages of Booking Calendar plugin. You can set it at the Booking > Settings General page in Menu plugin section.

      Kind Regards.

  9. I have followed the instructions but I can't seem to import from google calendars? I have tried to use the booking manager approach as well as the sync settings page and then clicking on import from the booking listings admin page but neither one is working. Any help would be appreciated. I am using the large business multi site booking calendar.

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