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Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4 and archive 5 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hola,
    Tengo la versión gratuita y quería saber si hay alguna versión de pago donde pueda bloquear horas y días concretos. Por ejemplo, la semana que viene tengo una cita médica y por lo tanto no me interesa que los clientes puedan reservar ese día por la mañana.
    Un saludo

  2. Hi,

    I am using booking calander business large. We rent boats. Each boat has a main object and some child objects. After booking a boat people make a downpayment and after that the reservation is definite. Now we have some double booking. It seems to only occur with the main objects. How is this possible and how can I prevent this?

    After searching I found:
    Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

    Otherwise activate this option “ Checking to prevent double booking, during submitting booking” at the Booking > Settings > Form page in Advanced section.

    There are no cache plugins. I also checked the prevent double booking box.

    • Hello.

      Please be sure that this option “Use pending days as available” was unchecked. It’s located at the Booking > Settings General page in Advanced section.

      If you have this option as checked, then system will not move the bookings to the available “child booking resources” and simply put it to the “parent booking resource”.
      Kind Regards.

        • Hello.
          Send the link to your page with booking form, where you are having the issue.
          Also send screenshots of Booking > Settings General page and Booking > Resources page. Please send all this to support @ wpbookingcalendar.com

  3. Hi there,

    I have some minor problems I can't get to work right.

    1) First and foremost, if I select "pay with stripe" and then on the stripe page click "back to xyz", it redirects to "manage booking" and then to /successful instead of /failure. That means, unpaid bookings get marked as paid. How can I solve this?

    2) I have added a hidden checkbox "my_tax" according to the manual, but "my_tax_hint" displays only the label, spinner but not the result (which in developer tools shows as display:none and value 0.00). What am I doing wrong?

    3) Payment options all display below each other on the booking confirmation page. How do I implement the selection correctly?

    Kind regards,
    Ben

    • Hello.
      1) Can you send screenshots of where did you clicked on redirect button. And send screenshot of the issue. Please send all this to support @ wpbookingcalendar.com

      2) You can show cost hints separately for the each items, that have additional cost at Booking > Resources > Advanced cost page. For example, if you have configured additional cost for my_tax option at Advanced cost page, then in booking form you can use this shortcode [my_tax_hint] to show additional cost of this specific option. Add "_hint" term to name of shortcode for creation hint shortcode.

      For example for showing the hint about the Breakfast: from this checkbox [checkbox breakfast ""]
      Please use this shortcode: [breakfast_hint]

      Additionally in the latest update of Booking Calendar 8.8.2 you need to make this additional fix.

      Please open this file ../wp-content/plugins/{Booking Calendar Folder}/inc/_bm/biz_m.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      ********************************
      $show_advanced_cost_hints[$key . '_hint'] = $value['cost_hint'];

      ********************************

      and replace it to this code:

      ********************************
      $show_advanced_cost_hints[$key . '_hint'] = ( $value['cost_hint'] === '' ? '0.00' : $value['cost_hint'] ); //FixIn: 8.8.3.2
      ********************************

      3) Sorry, I do not understand this, can you explain more detail with screenshots.
      Thank you.

  4. Range in booking type of day selections is not active
    I have seen in the video that the date range is allowed, but that option is not visible in the settings.

  5. Hi,

    can I set the minimum stay in terms of days from calendar.
    E.g.: 3 days minimum.

    Please let me know.

    Thanks
    Graz

  6. Hello,
    I tried to do all steps with the help of the video. Now, currently, I can book the appointment and can be seen through WordPress. But the same slots are not showing in Google calendar... Can you please tell me how to show the slots in google calendar. I referred to a lot of videos and tutorials but still, it's not working.

    • Hello.

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically accessing this page with booking import shortcode to start the import process. Or you can insert the import shortcode before booking form shortcode, so firstly the system will start the import process and only then show the booking form, when someone visits your page.

      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/Booking Calendar is generated .ics feed with bookings in real time. But how often some services (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into their own system, does not depend on the Booking Calendar. So in other words, Booking Calendar does not force the import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed for making imports.

      Kind Regards.

  7. Hi There,
    I don't know but I think a setting has been changed due to which the booking is been automatically getting approved and getting marked as "Booked" in the Frontend calendar, Can you please help me solve the issue.

    • Hello.
      You can deactivate it at the Booking > Settings General page in auto cancelation / approval section.
      Kind Regards.

  8. Bonjour,
    Je ne parviens pas à synchroniser les calendriers Booking, Air B&B et expedia. Pouvez vous m'aider afin de me faciliter la gestion et éviter les doubles réservations

    • Hello.

      Please note, curently support and communications possible only in English via emails or at support plugin forum. Thank you for understanding.

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

  9. Hi, is there a way or an option to integrate Mailchimp into the plugin so users have an option to signup to a newsletter on booking?

    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.

  10. Hi,

    We currently allow three types of bookings
    a) Room 1
    b) Room 2
    c) Room 3
    d) Entire Property

    Is it possible to configure the booking form so if someone books (d) Entire Property, it automatically marks (a)-(c) as unavailable during those dates?

    Apologies if this is answered elsewhere - I tried searching but couldn't find an answer.

    • Hello. 
      Yes, it’s possible to make such configuration with aggregate parameter. Please check more here 
      https://wpbookingcalendar.com/faq/shortcode-booking-form/

      I will  explain it in example of booking separately  rooms and entire house. Please note,  all  such separate properties will be have the separate booking forms with  calendars at  front-end side of your website. Its means that  you can  book  entire house,  or specific room  at  separate booking form.

      So in case if you want to show as unavailable some dates or times in all calendars (booking resources) if some booking was made in only one calendar (booking resources), so then it’s possible to configure it with “aggregate” parameter in the Booking Calendar shortcode ( its possible in all  paid versions of Booking Calendar).

      Please check more about " aggregate " parameter  in the Booking Calendar shortcode  here: https://wpbookingcalendar.com/faq/shortcode-booking-form/
      This parameter  make the dates in calendar unavailable if these dates was booked in some other booking resources.

      Example of your configuration :

      Booking resources at the Booking > Resources page:

      - House       ( ID = 3 )
      - Room #1   ( ID = 4 ) 
      - Room #2   ( ID = 5 ) 

      And you need to  insert  the Booking Calendar shortcodes like this

      House
      [booking type=3 aggregate='4;5' ]

      - Room #1   ( ID = 4 ) 
      [booking type=4 aggregate='3' ] 

      - Room #2   ( ID = 5 ) 
      [booking type=5 aggregate='3' ] 
      ....

      If some Room will be booked for specific date(s),  this dates will be unavailable in House calendar.
      And if House will be booked for specific date(s),  so  in all   Rooms (booking forms), these dates also  will be unavailable.

      Please read the Booking Calendar version overview here: https://wpbookingcalendar.com/overview/ 

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding. 

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