Pre-Sales Questions
It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.
Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.
If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).
Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.
If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).
You can request new update of Booking Calendar on this page.
If my subscription for updates has expired or is canceled, will the plugin continue to work?
Yes, the plugin will continue to function as before, but you won't receive free updates for Booking Calendar.
While the plugin should work with your current WordPress version, there is a potential risk of conflicts with future WordPress updates. We can't predict the changes in future WordPress updates, and older plugin versions may experience issues.
To ensure the best performance, prevent potential compatibility or security issues, and keep your bookings safe, we strongly recommend keeping your Booking Calendar up-to-date and maintaining an active subscription for the latest updates and support.
Upon the initial purchase of the plugin, you can request free updates for your Booking Calendar version (if updates available) within 6 months after initial purchase of plugin. Additionally, alongside this purchase for receiving the latest update, you can activate an optional subscription at a discounted rate.
Optional Subscription for Updates:
1) When purchasing the plugin initially, you have the option to select or deselect an optional subscription for updates and support, billed every 6 months. For the first 6 months after the initial purchase, updates are provided for free. You can cancel this subscription at any time.
2) If you did not select the subscription for updates and support during the initial purchase, or if your subscription was canceled or expired, and you later need to extend the period of support and updates for the next 6 months, it will cost 50% of the original cost of the Booking Calendar version, without any additional discounts applied. Additionally, the system offers further discounts for subsequent subscription charges every 6 months.
However, the initial charge for this update is 50% of the original Booking Calendar cost ( without any additional discounts applied ).
You can request the latest update of the Booking Calendar on this page.
Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $5 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $10 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $15 than difference in cost between 2 versions.
Booking Calendar offers a range of versions and editions to suit different needs. It's important to distinguish between the versions, which determine the functionality, and the editions, which specify the number of websites on which you can use the plugin.
Editions:
Each version can be obtained in different editions, which dictate how many websites you can use the plugin on. The editions include:
Single Site Usage: This edition allows installation and activation on a single, specific website. It's suitable for those who have only one website to manage.
Developer Edition: With the developer edition, you can install and activate the plugin on up to 2 different websites. This is useful for testing on a developer server and a live website.
Multi-Site Usage: The multi-site usage edition enables installation and activation on a maximum of 5 different websites, making it suitable for businesses with multiple online platforms.
You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.
Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.
Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.
Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.
Please watch the video guides, check the FAQ, and review previously answered solutions in the plugin support forum before submitting a new question.
If you still have questions about configuring the plugin, you can contact us via support email or through the support forum. Support is available only through email or the support forum. We do not offer assistance via phone or video/audio calls.
Please note that you will receive a response within 24 hours. Typically, our response time is 2-3 hours during working hours (10:00 AM - 6:00 PM UTC+2). If you don’t see a response, please check your SPAM folder, or ensure you contacted us from a valid email address.
We can help with specific questions related to configuration or troubleshooting.
When reaching out, please provide detailed information about your issue. Avoid vague descriptions like "it doesn't work." We can't assist with general questions. Instead, explain the exact issue you're facing or the specific configuration you need help with.
We expect all support requests to be kind, helpful, and respectful. Any violation of this may result in the discontinuation of support for that individual.
Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Kindly wait for an answer to your original email before submitting new questions.
Please note that we cannot use login credentials to access your website for testing or configuration purposes. Instead, please provide screenshots or videos of the issue you are experiencing, along with a detailed explanation of how to reproduce the problem.
What support do we NOT provide:
- We do not provide full configuration on the customer's website.
- We do not provide any customization of source code.
- We do not provide HTML, CSS, JavaScript, PHP coding for the Booking Calendar files or any forms in the plugin settings. This is the responsibility of your web developer.
- We do not provide WordPress usage training/teaching, configuration of WordPress websites, or server configuration.
- We do not provide training/teaching on HTML, CSS, JavaScript, PHP, or other programming languages.
- If you have custom code and experience issues, we cannot debug your code or search for mistakes. This is the responsibility of your web developer.
- We cannot assist with questions related to the functionality or configuration of other services or systems. Please seek help from the relevant support team for those services. Our support is focused on the "Booking Calendar" plugin only.
Please be sure to check the terms and conditions for the plugin usage and the support we provide.
We may discontinue support and cancel the active subscription (if applicable) for "support and updates" if the customer violates the plugin's terms and conditions or our support policy, or for other reasons, such as dishonesty, making accusations, or engaging in aggressive or disrespectful communication, among others.
You will receive support and the ability to request free updates for 6 months after initial purchase. After this period, if you do not have active subscription for support and updates and you need it for the next 6 months, it will cost 50% of the original Booking Calendar version cost (original cost – it is cost of Booking Calendar excluding any discounts).
Updated 2025-02-09
Hello,
I need to achieve the following -
1. Apply the Duration based cost and seasonal pricing on form cost options.
2. Add more statuses to the booking status
3. If only the deposit has been taken on a booking then the system should automatically set the payment status to Partially Paid.
Please let me know if all the above is possible and how it can be implemented.
Cheers
Hello.
1) Unfortunately, the seasonal pricing does not apply to the form cost options.
2) The several different statuses you can change by clicking on "Payment status" button.
3) We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
Kind Regards.
Thank you for replying.
Re the 2nd question, I want to add a new status to Booking status and give it a new colour.
i.e add custom booking statuses based on our booking process.
Can this be achieved?
Please let me know.
Regards
Hello.
Unfortunately, it is not possible in the actual Booking Calendar versions. Sorry.
Kind Regards.
If you can kindly let us know any way that we can configure the plugin, by click ops or code, to satisfy any of our requirements, we would be grateful.
Our dev team can understand any technical solution you might suggest.
Regards
Hello.
For adding a new custom status as a payment status, please make this fix.
Please open this file ../wp-content/plugins/{Booking Calendar Folder}/inc/_bs/lib_s.php
( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )
then find this code:
function get_payment_status_titles() { $payment_status_titles = array( __( 'Completed', 'booking' ) => 'Completed', __( 'In-Progress', 'booking' ) => 'In-Progress', __( 'Unknown', 'booking' ) => '1', __( 'Partially paid', 'booking' ) => 'partially', __( 'Cancelled', 'booking' ) => 'canceled', __( 'Failed', 'booking' ) => 'Failed', __( 'Refunded', 'booking' ) => 'Refunded', __( 'Fraud', 'booking' ) => 'fraud' ); $payment_status_titles = apply_filters ('wpbc_filter_payment_status_list' , $payment_status_titles ); //FixIn: 9.8.14.2 return $payment_status_titles;and replace it to this code:
function get_payment_status_titles() { $payment_status_titles = array( __( 'Completed', 'booking' ) => 'Completed', __( 'In-Progress', 'booking' ) => 'In-Progress', __( 'Unknown', 'booking' ) => '1', __( 'Partially paid', 'booking' ) => 'partially', __( 'Cancelled', 'booking' ) => 'canceled', __( 'Failed', 'booking' ) => 'Failed', __( 'Refunded', 'booking' ) => 'Refunded', __( 'Fraud', 'booking' ) => 'fraud' , __( 'New Payment', 'booking' ) => 'new_payment' ); $payment_status_titles = apply_filters ('wpbc_filter_payment_status_list' , $payment_status_titles ); //FixIn: 9.8.14.2 return $payment_status_titles;2) Unfortunately, the adding the status that relative to the booking dates (beside pending and approved) status is not possible. It is exist in multiple different locations and have much more complex structure, so it is not possible to add in an easy way.
3) As a standard practice, we do not provide personalized customizations.
You can review the support we offer https://wpbookingcalendar.com/faq/what-support-do-you-provide/
If you require additional functionality, feel free to suggest it, and we'll consider adding it to our future updates. However, please understand that implementing new features depends on various factors and may not be feasible immediately.
Please take note of this important information about customizations.
If you've already customized the plugin to suit your needs, it's likely tailored to your unique requirements. If you've made source code changes to extend functionality or create a custom workflow for the Booking Calendar beyond its standard processes, it's important to understand that these alterations are your responsibility. We're unable to provide support or fixes for these changes. Typically, such tasks are handled by your web developer. Thank you for your understanding.
For further details on our support policy, please refer to https://wpbookingcalendar.com/faq/what-support-do-you-provide/
Kind Regards.
Thank you so much for this.
Can I please request for help in the same way for our Devs for the following -
1. Apply seasonal pricing to the total booking price - if you can please guide us to the code
2. Apply duration based costing to the total booking price - if you can please guide us to the code
Regards
Hello.
1) You can set seasonal costs at the WP Booking Calendar > Prices > Daily Costs page -> section Seasonal Pricing.
2) You can define the Duration-Based Costs at the WP Booking Calendar > Prices > Daily Costs page -> section Duration-Based Costs.
If you need todo some customizations.
As a standard practice, we do not provide personalized customizations.
You can review the support we offer https://wpbookingcalendar.com/faq/what-support-do-you-provide/
If you require additional functionality, feel free to suggest it, and we'll consider adding it to our future updates. However, please understand that implementing new features depends on various factors and may not be feasible immediately.
Please take note of this important information about customizations.
If you've already customized the plugin to suit your needs, it's likely tailored to your unique requirements. If you've made source code changes to extend functionality or create a custom workflow for the Booking Calendar beyond its standard processes, it's important to understand that these alterations are your responsibility. We're unable to provide support or fixes for these changes. Typically, such tasks are handled by your web developer. Thank you for your understanding.
For further details on our support policy, please refer to https://wpbookingcalendar.com/faq/what-support-do-you-provide/
When one uses the search form, the date selection has to be made twice, which is annoying for our potential guests. First in the search form to find an accommodation for the desired period and then again when booking the chosen accommodation. In the search form there is no dynamic range selection possible.
Hello.
Please deactivate this option "Disable days selection" at the WP Booking Calendar > Settings > Search page in Advanced section.
Kind Regards.
Thank you, that works, although the text seems incorrect. Checking the box not disables it but enables it.
Hi again,
another small Bug in Ver 10:
If you cancel a booking from the "booking listing" page, you can either check a few boxes of single bookings and then cancel on the "action" tab by clickeing Trash/reject or you can just click on the trash-icon in each single booking.
In previous versions both actions did the same and sent the "reason for action" in the email to the client. In Ver 10 only canceling the booking with the "Trash/Reject"-button on top includes the "reason" in the email, the small single-booking-trash-button does not include the "reason".
Thanks for fixing it in the next version (or sending a code snippet to change).
Best
Frank
Hello.
Thank you for notification.
Kind Regards.
That has not yet been fixed, right?
(just installed Ver Business Small SingleSite 10.1.1)
Best regards, Frank
Not yet. Sorry.
Is it possible to display more than 1 picture per accommodation on the search results page, e.g. a carousel or gallery. After all, this is the page where guests choose their accommodation.
Hello.
Unfortunately, it is not possible in the Booking Calendar versions. Sorry.
Kind Regards.
Hello,
we found a strange behaviour of Ver 10 when booking hourly.
If you book a time (say from 6 p.m. to 12:00 midnight), WPBooking accepts the booking (like it did in Ver 9.x) and shows the right booking in its confirmation page. See this screenshot
But it kind of messes up the booking in a way that it can't handle the booking afterwards. See this screenshot:
What can we do here?
Thanks, Frank
P.S:: I am missing the search function in this support-forum. Maybe this issue / bug has been reported before but I can't find search anymore.
Hello.
Hod did you configure the time slot at your booking form ?
Can you send the exact link to your page with booking form, where you are having the issue.
Thank you.
We book via the backend. Front-end booking is also only possible when logged in.
Time slots are set hourly from 7:00 to 22:00. Booking duration is 1:00 hour to 24:00 hours.
We have not changed anything here, it worked nicely before upgrading to Ver 10.
Hello. Ok can you send configuration of your booking form and screenshot of what exactly start time and duration of time was selected on that booking.
Thank you.
Here you go:
[calendar]
[select starttime "7:00" "08:00" "09:00" "10:00" "11:00" "12:00" "13:00" "14:00" "15:00" "16:00" "17:00" "18:00" "19:00" "20:00" "21:00" "22:00"]Startzeit
[select durationtime "01:00" "02:00" "03:00" "04:00" "05:00" "06:00" "07:00" "08:00" "09:00" "10:00" "11:00" "12:00" "13:00" "14:00" "15:00" "16:00" "17:00" "18:00" "19:00" "20:00" "21:00" "22:00" "23:00" "24:00"]
Start time of the original booking was 18:00, duration 6:00 hours (which was confirmed by WPBooking in screenshot 1)
We deleted the crazy booking 63483 and booked on the same day from 18:00 but only 5:00 hours - that worked flawlessly
Best
Frank
Hello.
Yes, it's seems like issue with the end date, when it ends at the midnight.
We will add fix to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
I have made a resource that will only be available for a few days, I want it to be possible to reserve that same resource up to 15 times, I have made child resources but in the child resources the dates have not been copied, do I have to put the dates individually in each child resource?
Hello.
1) Yes, you need to define the availability in the same way as you defined it for the parent booking resources.
2) Please note at the WP Booking Calendar > Availability > Season Availability page you can select several booking resources and then at the bottom of the page in "Bulk actions" select-box you can select the "Set Availability" option and then click on "Set availability " button near this select-box to apply availability to all your selected booking resources at once.
Kind Regards.
Please provide more precise info about PHP compatibility.
Is Booking Calendar compatible with PHP 8.2 or better yet PHP 8.3?
If not, when will it be?
Thank you.
Hello.
Currently latest update of Booking Calendar 10.0 was tested with PHP 8.1.1
We have not tested it with PHP 8.2 / 8.3 But we did not receive any issues about incompatibility of latest update pf Booking Calendar 10.0 from other customers, as well. We will retest it in close future.
Kind Regards.
Hello, I am using bookingcalendar to make reservations for tourist tours which have quotas of 15 to 30 people, but we would like to be able to change the quotas on different days, that is, have a quota of 15 on a given day and be able to expand it later if necessary , I understand that if I make child resources they would apply to all the days on the calendar and not just to any specific day. Is there a way to edit the quotas independently on each day?
Hello.
>> Is there a way to edit the quotas independently on each day?
Unfortunately, it is not possible in the Booking Calendar versions. Sorry.
You need to define the maximum capacity for the booking resource, such as 30.
And then define some dates in "some specific child booking resources" as unavailable at the WP Booking Calendar > Availability > Season Availability page. In this case the total capacity/availability will be reduced for specific dates.
Kind Regards.